302. From Chaos to Clarity: Systems for Interior Designers That Actually Work
Resilient by Design with Rebecca Hay
Release Date: 09/15/2025
![Scaling your business and growing your team with Regan Baker [Rebroadcast] show art](https://assets.libsyn.com/content/197538585?height=50&width=50)
Scaling your business and growing your team with Regan Baker [Rebroadcast]
Resilient by Design with Rebecca Hay
Scaling a design firm eventually forces a decision: keep controlling everything, or build a team that can run without you in every detail. In this rebroadcast, Rebecca Hay talks with Regan Baker about the mindset shift and the operational structure that helped Regan step into the CEO role. They cover role clarity, team structure, meeting rhythms, documentation standards, and why record-keeping is one of the most underrated tools for client service and project momentum. In this episode: The 9–10 person “tipping point” and learning to let go How Regan structures teams and leadership...
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317. The Hidden Truth About Premium Clients
Resilient by Design with Rebecca Hay
Premium clients aren’t attracted by bigger portfolios, more followers, or higher prices. They’re attracted by leadership. In this episode, Rebecca breaks down why good designers often get stuck working with budget-conscious clients and how a clear, structured process is the real driver behind attracting premium ones. You’ll learn the key differences between budget and premium clients, why money isn’t the deciding factor, and how your intake, boundaries, and communication shape the clients you attract. If you’re ready to build a design business that feels aligned, confident, and...
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316. A new chapter begins - Welcome to Season 7
Resilient by Design with Rebecca Hay
Season 7 of Resilient by Design opens with an honest conversation about what it really looks like to grow an interior design business beyond the early hustle years. If you’re busy, booked, and still exhausted, this episode is for you. Rebecca Hay shares why burnout is not a business model and why so many designers at the 2–5+ year mark feel successful on paper but overwhelmed behind the scenes. This episode sets the tone for the season ahead, focused on deeper support, real implementation, and building a business that supports your life, not consumes it. You’ll hear Rebecca reflect on...
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315. Closing Out 2025: A Heartfelt Message for Designers Ready for Their Next Season
Resilient by Design with Rebecca Hay
As we close out 2025, this episode is a pause. A moment to step back from the deadlines, the launches, the site visits, and the constant push to do more—and instead reflect on how far you’ve come. In this special holiday episode, Rebecca shares a heartfelt message for designers who showed up again and again this year. The ones who raised their rates, made hard decisions, took real rest, or simply kept going when things felt heavy. This isn’t about setting new goals or pushing harder. It’s about recognizing the growth that doesn’t always show up on paper and giving yourself permission...
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314. How Successful Designers Plan Their Year: My Proven Step-by-Step Goal Setting System
Resilient by Design with Rebecca Hay
If you want 2026 to feel more intentional and less reactive, this episode is your reset. In this guided Year in Review + Goal Setting workshop, I walk interior designers through my proven system to reflect on the year, review key numbers without overwhelm, and set clear goals you can actually execute. Grab a notebook, pull up your calendar, and follow along. Episode Highlights: The year-end reflection questions that reveal wins, challenges, and money makers The “Repeat vs. Never Repeat” exercise to guide next year’s decisions What to review financially (even if you’ve...
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313. Why Designers Need More Than a Course — And The Shift I’m Making in 2026
Resilient by Design with Rebecca Hay
Real growth doesn’t come from another course; it comes from consistency, mentorship, and staying connected to the work long enough to see the transformation. In this episode, Rebecca shares the moment she realized she needed to simplify even further in her business…and the big shift she’s making in 2026 to support designers at a deeper level. You'll hear: • Why courses alone don’t create long-term results • The power of choosing your “one thing” • What truly moves a design business forward • How to think about your next level heading into the new year Download Rebecca’s...
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312. Stop Shopping Retail: How Wholesale Vendor Partnerships Boost Profit in Your Design Business
Resilient by Design with Rebecca Hay
Still buying retail? It’s killing your margins. In this episode, Rebecca talks with John Genova of Dovetail Furniture about the real profit advantages of sourcing wholesale and why strong vendor partnerships are essential as your design business grows. You’ll learn how to choose the right trade vendors, what to look for at markets, how MAP pricing protects you, and why reliable partners can simplify your workflow and boost your bottom line. Designers in their growth years will take away practical steps for improving profitability through smarter sourcing. This episode was sponsored...
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311. Stop Working for Free: The End-of-Year Profit Reset Every Designer Needs
Resilient by Design with Rebecca Hay
Are you still doing work you never bill for? Still discounting your time? Still giving clients “just a little extra” because it feels easier than charging what you're worth? You’re not alone, and you’re definitely not new. Even experienced designers slide into patterns that chip away at profit and confidence without realizing it. In this episode, Rebecca breaks down the hidden places designers work for free, why it keeps happening years into business, and how to reset your pricing mindset before the new year. If you want to step into 2026 with clarity, confidence, and a more profitable...
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310. Beyond Survival Mode: Building a Stable, Profitable Interior Design Business
Resilient by Design with Rebecca Hay
Feeling stuck in the cycle of doing everything yourself? In today’s episode, we explore what it really takes to move beyond survival mode and build a stable, profitable interior design business. Rebecca is joined by design-build founder Mae Reedy, who shares her hard-earned lessons on systems, hiring, communication, and managing a growing team. If you’ve been in business for a few years and you’re craving more stability, better processes, and the confidence to scale, this is your episode. You’ll learn how to create predictability inside your projects, protect your creative time,...
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309. Your Next Level Starts Here: The Mindset Shift Every Designer Needs to Scale Successfully
Resilient by Design with Rebecca Hay
Scaling doesn’t mean building a big firm or losing touch with what you love. It’s about clarity, confidence, and control. In this solo episode, Rebecca dives into the mindset shift that helped her build a business that supports her life (not the other way around). She shares her five go-to reflection questions to help you visualize your next level and start leading like a CEO. Listen in to learn how to: Scale your design business without burnout Redefine what success looks like for you Build systems that give you freedom, not stress Learn more about my Looking...
info_outlineDo you really need systems in your interior design business right now? The short answer is yes — and in this episode, I’m sharing why.
If you’ve ever felt like your projects are running you instead of the other way around, this is your sign that it’s time to build better systems. From indecisive clients and endless revisions to scope creep and late-night text messages, I’ve been there — and I know how overwhelming it can feel.
In this episode, I break down:
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The five biggest pain points that systems for interior designers solve
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Why having a clear process makes clients trust you (and pay you) more
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How systems help you protect your boundaries with clients, trades, and your own team
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The simple, baby steps you can take today to start moving from chaos to clarity
Systems aren’t about making your business rigid or robotic — they’re about creating a framework that supports you, frees up your time, and helps you grow with confidence. Whether you’re just starting out, in the messy middle, or leading a team, you’ll walk away with practical strategies you can put into action right away.
Hit play to learn how the right systems can transform your design business into one that feels calm, professional, and profitable.
Learn more about Power of Process at rebeccahay.com/powerofprocess
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