Treat Your Employees Like Customers (Ep. 160)
Restauranttopia: A Show for Local Independent Restaurants
Release Date: 11/29/2024
Are You Not Entertained?!? (Ep. 161)
Restauranttopia: A Show for Local Independent Restaurants
In this episode of Restauranttopia, we explore creative ways to elevate your guests' dining experience and keep them coming back for more. From interactive menus and themed nights to customer spotlights and unique partnerships, we share actionable ideas to help you entertain, engage, and delight your customers. Don't miss this deep dive into the strategies that will set your restaurant apart in 2024! Show Notes: Episode 161 "Are You Not Entertained?!?" Key Topics: Strategies to create engaging, memorable dining experiences. Post-pandemic trends impacting consumer behavior and...
info_outline
Treat Your Employees Like Customers (Ep. 160)
Restauranttopia: A Show for Local Independent Restaurants
https://www.youtube.com/watch?v=OblkAEH8AXg In this episode, the Restauranttopia team explores how to attract, engage, and retain top talent by treating employees like valued customers. From creating a standout workplace culture to leveraging marketing strategies in recruitment, discover actionable tips and insights to build a loyal and motivated team in today’s competitive labor market. Treating Employees like customers: Episode 160 Episode Highlights: Shifting Mindset: Treat your employees as you would customers—market to and retain them effectively. Culture Matters: Employees...
info_outline
How to buy or sell a restaurant with Brad Ruth.
Restauranttopia: A Show for Local Independent Restaurants
How to buy or sell a restaurant with Brad Ruth. https://restauranttopia.com/episode-159-how-to-buy-or-sell-a-restaurant-with-brad-ruth/
info_outline
Diving Deep into "The Restaurant Marketing Mindset" with Chip Klose
Restauranttopia: A Show for Local Independent Restaurants
Welcome back, dear readers, to our latest episode recap. This time, we had the pleasure of hosting the insightful Chip Klose, author of "The Restaurant Marketing Mindset." With Brian Seitz and Anthony Hamilton guiding the conversation, this episode was nothing short of a culinary marketing masterclass! Order Now A Glimpse into "The Restaurant Marketing Mindset" The restaurant industry is notorious for its harsh statistics. Many establishments struggle to even stay afloat. So, when a veteran like Chip Klose comes forward with years of hands-on experience and academic know-how, it's time to...
info_outline
PART 2 of our series with Chef Doug Katz and Todd Thompson talking about their Restaurant Group, how they navigated the pandemic and operating multiple successful restaurants in northeast Ohio.
Restauranttopia: A Show for Local Independent Restaurants
The magnetic culinary scene of Cleveland takes center stage on the latest episode of Restauranttopia! Our very own Brian Seitz had the pleasure of hosting two of the city's most prolific food maestros - Chef Doug Katz and Todd Thompson. If you've been searching for an episode brimming with passion, delectable tales, and insights into what makes the dining experience memorable, this one's for you. This episode was more than just an interview; it was a culinary odyssey, taking listeners on a flavorful ride through the lanes of Cleveland, the stories behind two iconic restaurants,...
info_outline
PART 1: A Culinary Odyssey with Chef Doug Katz and Todd Thompson
Restauranttopia: A Show for Local Independent Restaurants
Episode 156 is the first of a two-part series with Chef Doug Katz and Todd Thompson talking about their Restaurant Group, how they navigated the pandemic, and operating multiple successful restaurants in northeast Ohio. The magnetic culinary scene of Cleveland takes center stage on the latest episode of Restauranttopia! Our very own Brian Seitz had the pleasure of hosting two of the city's most prolific food maestros - Chef Doug Katz and Todd Thompson. If you've been searching for an episode brimming with passion, delectable tales, and insights into what makes the dining...
info_outline
Buying a Restaurant with Robin Gagnon of We Sell Restaurants
Restauranttopia: A Show for Local Independent Restaurants
About Restauranttopia Restauranttopia is your go-to podcast for everything restaurant related. From operations to marketing, and everything in between, we bring experts from all corners of the restaurant world to share their insights, experiences, and tips to help you succeed in this dynamic industry. Robin Gagnon is the Co-Founder and CEO of We Sell Restaurants, a brand that has carved an unparalleled niche in the industry as the nation's leading and only business broker franchise focused on restaurants. Under Robin’s leadership, We Sell Restaurants has grown to 45...
info_outline
Preparing Your Business for Sale with Robin Gagnon of We Sell Restaurants
Restauranttopia: A Show for Local Independent Restaurants
Welcome to another exciting episode of Restauranttopia! In today's episode, we dive deep into a topic that every restaurateur should be well-acquainted with: Preparing your restaurant for sale. We're privileged to have Robin Gagnon, co-founder of "We Sell Restaurants", with us to demystify the process. Whether you're contemplating selling or merely want to be ready for the future, this episode is a goldmine of insights. Key Takeaways: What is an Exit Strategy? Robin defines an exit strategy as a planned approach to transitioning out of your business, either through...
info_outline
Increasing Efficiency with Mobile Communication Platforms
Restauranttopia: A Show for Local Independent Restaurants
Episode 153: Increasing Efficiency with Mobile Communication Platforms Episode 153 of Restauranttopia Podcast: Increasing Efficiency with Mobile Communication Platforms In this episode, we're diving deep into a topic that's revolutionizing the way we operate in the restaurant industry - mobile communication platforms. What are Mobile Communication Platforms? At their core, mobile communication platforms are dynamic tools designed to enhance real-time communication and collaboration using mobile devices. Think of apps and tools like: 7Shifts Push...
info_outline
How to Get Younger in Your Dining Room
Restauranttopia: A Show for Local Independent Restaurants
Episode 152 How to Get Younger in Your Dining Room How to Get Younger in Your Dining Room Offering a unique experience: Young diners are often looking for something that sets a restaurant apart from others. This could be a unique menu, a cool atmosphere, or a fun theme. Restaurants should consider offering something that will appeal to this demographic and make their establishment stand out from the crowd. Providing shareable options: Young diners are often social and enjoy sharing food with friends. Restaurants can cater to this by offering shareable options such as small...
info_outline
In this episode, the Restauranttopia team explores how to attract, engage, and retain top talent by treating employees like valued customers. From creating a standout workplace culture to leveraging marketing strategies in recruitment, discover actionable tips and insights to build a loyal and motivated team in today’s competitive labor market.
Treating Employees like customers: Episode 160
Episode Highlights:
- Shifting Mindset: Treat your employees as you would customers—market to and retain them effectively.
- Culture Matters: Employees value workplace culture and want to work where they feel supported and valued.
- Marketing to Talent:
- Highlight your business's strengths during interviews.
- Use targeted platforms (e.g., Indeed, Facebook) to attract the right candidates.
- Retention Strategies:
- Daily interactions ("table touches") to build relationships.
- Recognize achievements—small gestures like quality uniforms or hats matter.
- Offer loyalty rewards and stay-on bonuses.
- Flexibility & Structure:
- Accommodate employees' work-life balance needs.
- Set clear expectations and deliver on promises.
- Autonomy & Growth:
- Empower employees to own their roles.
- Provide feedback and incorporate their ideas.
- Consistency in Leadership: Combine respect with approachability to build strong teams.
Pro Tips:
- Recruiting: Spend strategically on platforms like Indeed and experiment with creative approaches like including job ads in to-go orders.
- Retention: Regularly ask employees what they enjoy or dislike about the job and make improvements.
- Scheduling: Use scheduling software to create flexibility while maintaining operational efficiency.
Actionable Steps for Restaurateurs:
- Evaluate and improve your workplace culture—ask your team for honest feedback.
- Update job ads to reflect your business's unique values and environment.
- Implement a recognition program to celebrate employee achievements.
- Invest in tools to streamline scheduling and improve flexibility for employees.
- Follow through on promises to build trust and loyalty within your team.