696: Jon Alexis on 4 Ways to Improve Hospitality with Technology
Restaurant Unstoppable with Eric Cacciatore
Release Date: 02/27/2020
1239: Willet Feng and Diane Wu Feng, Co-Owners of burger-chan
Restaurant Unstoppable with Eric Cacciatore
Willet Feng and Diane Wu Feng are the Co-Owners of , a "mom and pop burger shop" founded in 2016 and located in Houston, Texas. Chef Ryan Stewart of Silver Linings Hospitality recently partnered with them and has taken over the major operations of burger-chan so that Willet can focus on is next concept, the still young . Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share,...
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1238: Charles Clark, Owner of Clark Concepts
Restaurant Unstoppable with Eric Cacciatore
Charles Clark is the owner of Clark Concepts, based in Houston, TX. Charles was on the show for episode 666 back in 2019 and quite a lot has changed since then. In 2019, he had 6 concepts and a partner. He and his partner recently split amicably so that Charles could solely focus on . In addition to improving Brasserie 19, Charles is currently looking for a location for his next solo concept. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: - Cerboni is an all-in-one financial solution...
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1237: Maria Degaine and Joshua Santana, Co-Founders of Cerboni Services
Restaurant Unstoppable with Eric Cacciatore
Maria Degaine and Joshua Santana are the Co-Founders of Cerboni Financial Services, based in Houston, TX. Cerboni is an all-in-one financial solution for restaurants. Maria's background is in hospitality and owning restaurants, while Joshua's background is in finance and tech. Together they formed Cerboni Services in 2017 to help independent restaurant manage their financials and lower costs through performance based metrics. Today, Cerboni helps around 800 restaurants nationwide. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our...
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1236: Jim Hallers, Founder & Managing Partner of Citizens Grill and Tailgators
Restaurant Unstoppable with Eric Cacciatore
Jim Hallers is owner/co-owner of 8 bars and restaurants in the Magnolia/Woodlands Texas area of Texas. He opened his first restaurant, Tailgators, in 2009 at the age of 46 after a long and successful career in Information Technology. Today, his portfolio includes Citizens Grill, The Republic Grille, Good Charlie’s Oyster Bar and Kitchen, 2 distinct dive bars and 4 Tailgators. His 8 restaurants bring in 23 millions dollars in revenue. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: - Cerboni...
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1235: Dan Weinberger, Founder of Weinberger’s Deli
Restaurant Unstoppable with Eric Cacciatore
Dan Weinberger is the Founder of located in Grapevine, Texas. Dan's parents opened and operated 5 deli's in Chicago from 1952 until 2000. Dan worked in his parent's stores growing up and eventually went to culinary school and opened his own deli, Weinberger's Deli, in 2002 in Grapevine, TX. Weinberger's Deli is still going strong today with plans to expand the current location's footprint. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: - Cerboni is an all-in-one financial solution for...
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1234: Addie and Dustin Teague, Owners of Relish Restaurant and Bar
Restaurant Unstoppable with Eric Cacciatore
Addie and Dustin Teague are the owners of located in Houston, TX. The pair are married and are both from Houston originally. Dustin worked in restaurants in Las Vegas and New York before returning to Houston. Addie attended culinary school and worked in places as revered as Eleven Madison Park in NYC, and also returned to Houston. In 2011, Addie opened Relish as a market and hired Dustin as her chef. The market version of Relish closed in 2015 and was reopened in 2016 as Relish Restaurant and Bar. In 2024, the second location opened. Join RULibrary: Join RULive: Set Up...
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1233: David Denis, Chef/Owner of Bistro Mistral
Restaurant Unstoppable with Eric Cacciatore
Chef David Denis was born and raised in France with a grandmother and mother who both owned restaurants and cafes. David became a chef and ended up in Houston for a private chef gig and stayed. He opened his first restaurant in Houston in 2001, then opened his second restaurant 7 years later. He later became a consultant and finally in 2020 he bought with his partners. This year he became the sole owner of the restaurant and will rename it Bistro Mistral. He plans to open at least 4 more restaurants in Houston. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on...
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1232: Brian Reece and Steve Crowley, Co-Founders of Service Physics
Restaurant Unstoppable with Eric Cacciatore
Brian Reece and Steve Crowley are the co-founders of . Service Physics is a multi-unit restaurant service consultant company based in NYC. The company was organically recommended by Haven Hot Chicken for franchising. Brian and Steve are hosting a live on December 9th, 2025. Go to to get a link to join that conversation! Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share,...
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1231: Dan Carr, CEO and Co-Owner of Visconti’s Hospitality Group
Restaurant Unstoppable with Eric Cacciatore
Dan Carr is the Co-Owner of . The original Visconti’s was opened in 1985 in Wenatchee, WA. Dan moved to Wenatchee from the midwest in 1991 and started working in Visconti’s in 1993 after meeting the President and Owner, Candy Mecham. Dan and candy then opened a second Visconti’s in Leavenworth, WA and since then they have opened 6 concepts across 9 locations in Washington. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: : Are you a chef, owner, operator, or manage recipes in professional...
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1230: What you need to know about L.T.O.’s with Anna Neave
Restaurant Unstoppable with Eric Cacciatore
This is a LIVE event all about Limited Time Offers (L.T.O.'s) and how to best utilize them in your business, as presented by Anna Neave. Anna is the owner of and in Austin, Texas! Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep, and scale recipes like never before. Plus, engineer your menu in real-time and get accurate food costs. Sign up for free today and get 2 FREE...
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Calls to ACTION!!!
- Subscribe to the Restaurant Unstoppable YouTube Channel
- Join the private Unstoppable Facebook Group
- Join the email list! (Scroll Down to get the Vendor List!)
Favorite success quote or mantra:
- "The longest journey begins with a single step."
In this episode with Jon Alexis we will discuss:
- Just start
- Lean into an underserved market
- Changing the perception of seafood
- Do everything in order to make the experience better for the guest
- Taking all the risk on yourself
- Systems
- Budgeting
- How to create a "problem solving machine"
- Automated ordering
- Trial and error in finding the best way to order seafood
- Fish-driven over chef-driven seafood experience
- Utilizing the normally unused parts of fish in creative ways
- People want options
- Value of educating your staff on everything you serve
- Surprising benefits to not being first to market
- Approaching Poke from new and fresh angles
- "Fast-fine" dining
- Using tech to improve the hospitality experience
- Only make decisions based on "will it make the experience better?"
- Over-fishing and what we can do about it
- The truth about "bycatch"
- Don't take the BS of you industry home with you
- Aqua-farming; 5 key factors:
- Are the fish raised in the environment they are meant to live in?
- Does the aquafarm have clean water circulation?
- Does the aqua farm produce more protein than it takes out?
- Is the feed they are using high-quality?
- The quality of antibiotics
Today's sponsor:
BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more.
Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.
P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services.
Knowledge bombs
- Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Effort
- What is your biggest weakness?
- Inability to delegate
- What's one question you ask or thing you look for during an interview?
- Tell me about the best boss you've ever had
- Share one code of conduct or behavior you teach your team.
- If it would get you fired in a 9-5 you can't do it here
- What is one uncommon standard of service you teach your staff?
- Answer every question with another question
- What's one book we must read to become a better person or restaurant owner?
- Setting the Table by Danny Meyer
- GET THIS BOOK FOR FREE AT AUDIBLE.COM
- What's one thing you feel restaurateurs don't know well enough or do often enough?
- Why WON'T a guest come to your restaurant (as apposed to why they WOULD)
- Name one service you've hired.
- What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations?
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Life is hard, food is good, enjoy your meals
- We don't have the responsibility to be good to the people around us; we have the opportunity
- Realize that waking up everyday is a blessing
Contact info:
Thanks for listening!
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Huge thanks to Jon Alexis for joining me for another awesome episode. Until next time!