711: Denyelle Bruno on Social Psychology and Hospitality
Restaurant Unstoppable with Eric Cacciatore
Release Date: 05/04/2020
1219: Aaron Lyons, CEO and Founder of Five 12 Restaurant Concepts
Restaurant Unstoppable with Eric Cacciatore
Aaron Lyons is the CEO and Founder of Five 12 Restaurant Concepts, based on Houston, TX. Aaron was previously a guest on Restaurant Unstoppable in 2019 for episode 608. Back then, there were five locations of his flagship restaurant, . Today, there are 6 Dish Society locations and a new concept called Daily Gather. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep,...
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1218: Sean Finter, Founder of Barmetrix, CEO & Head Coach of Finter Group, Owner of The Franklin House
Restaurant Unstoppable with Eric Cacciatore
Sean Finter is the Founder of Barmetrix, CEO + Head Coach at Finter Group, and Owner of the Franklin House. Sean got his start in the industry at 12 where he grew up in Canada. He worked for the Hard Rock Cafe in England and stayed in that city for 6 years. He then became a restaurant coach and worked in Australia for about 10 years. At 27 he opened his first restaurant. Today, he focuses on restaurant coaching. This is Sean's second time on the show, having previously joined us for episode 1027. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: ...
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1217: Aaron Franklin, Chef, Co-Owner, and Head of Maintenance at Franklin Barbecue
Restaurant Unstoppable with Eric Cacciatore
Aaron Franklin is the Chef, Co-Owner, and Head of Maintenance at in Austin, Texas. Aaron Franklin opened his BBQ joint back in 2009 as a trailer. In 2011, he got his brick and mortar. Today, Aaron dabbles in writing books, leading masterclasses, manufacturing wholesale retail sauces, and he makes BBQ pits! Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep, and scale...
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1216: Three Pillars to Scale Your Restaurant Group without Losing Control with Christin Marvin
Restaurant Unstoppable with Eric Cacciatore
Christin Marvin is a podcast host, author, and creator of , a consultancy business she founded in 2022. Christin was a Managing Partner at Bonanno Concepts in Denver from 2007-2012. She served as a Regional Manager at Snooze A.M. Eatery in Denver from 2012-2019. She now serves as a Hospitality Catalyst for her restaurant consultancy business, Solutions by Christin. She is also the host of No Hesitation, a restaurant industry podcast, and she currently has two books published: , and Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our...
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1215: Alison Clem, Chef/Owner and Director of Operations at La Barbecue
Restaurant Unstoppable with Eric Cacciatore
Alison Clem is the Chef/Owner of La Barbecue in Austin, TX. Alison got her start in the restaurant industry at age 18 and never left. She began in FOH and quickly moved to BOH where she thrived. Ali has worked almost every position in a restaurant, from bartender to manager and more. She met her wife LaAnn Mueller in the early 2010s and they together took over a food trailer and turned it into La Barbecue in 2012. They got their first brick and mortar in 2017, where they operate today. They also just received a Michelin Star! Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: ...
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1214: Using AI and AI-SEO Marketing with Kelsey Verdier and Claudia Tomina
Restaurant Unstoppable with Eric Cacciatore
Today we are doing a deep dive into using AI and AI-SEO marketing as an RUNetwork workshop! We are joined by Co-Host and past guest Anna (Tauzin) Naeve, an independent fractional CMO and the owner of . Our guests today are Kelsey Verdier, VP of Marketing at , as well as Claudia Tomina, CEO and Founder of . Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep, and scale recipes...
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1213: Avi Goren, Co-Founder and CEO of Marqii
Restaurant Unstoppable with Eric Cacciatore
Avi Goren is the CEO and Co-Founder of . is a digital operations platform for the hospitality industry that simplifies online presence management for restaurants and other food service businesses. It automates updates for online listings, menus, and business information across dozens of major websites and apps like Google and Yelp. Additionally, Marqii provides tools for managing online reviews, tracking customer feedback, and optimizing local search rankings to attract more customers. Avi Goren worked at Yelp for many years before co-founding . Join RULibrary: Join RULive: Set Up...
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1212: The Evolution of AI and Content Marketing with Kelly Mirabella
Restaurant Unstoppable with Eric Cacciatore
Kelly Mirabella is an award-winning digital marketing educator and consultant, and the owner of . She has been in the digital marketing space for 17 years and started her business, , 15 years ago. This workshop covers The Evolution of AI and Content Marketing with expert Kelly Mirabella. Workshops can be found every Thursday in the Restaurant Unstoppable podcast feed or on YouTube. Most have a visual component, so consider watching the video version . Join the RUNetwork to take part in workshops and ask the experts YOUR questions! Join RULibrary: Join RULive: Set Up...
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1211: Patrick Terry, CEO and Co-Founder of P. Terry’s
Restaurant Unstoppable with Eric Cacciatore
Patrick Terry is the CEO and Co-Founder of , based in Austin, TX. Patrick was previously on the show in early 2020 for episode 691. At that time, P. Terry’s had 16 locations in and around Austin. Today there are 36 locations. P. Terry’s is an old school styled burger shack opened originally in 2005. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: - Marqii helps restaurants manage online listings, menus, and reviews from one platform. It saves time, improves SEO, ensures menu accuracy across...
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1210: Be the Change You Want To See with Jennifer Guptill and Evan Mallett
Restaurant Unstoppable with Eric Cacciatore
Jennifer Guptill is the Culinary Program Coordinator at Great Bay Community College in Portsmouth, New Hampshire. Evan Mallett is the chef/owner of The Black Trumpet in Portsmouth, New Hampshire. Today we will be talking about creating a progressive culinary program within a secondary education institute in the modern world. The culinary program at Great Bay is less than 2 years old at the time of this episode’s publishing. Join RULibrary: Join RULive: Set Up your RUEvolve 1:1: Subscribe on YouTube: Subscribe to our email newsletter: Today's sponsors: - Marqii helps...
info_outlineCalifornian, Denyelle Bruno is a graduate of the University of California, Santa Cruz, and the University of San Francisco where she earned a BA in Psych, and a MA in Organization Development. While in college she climbed the corporate ladder at Macy's, before being recruited by Apple to be a part of their retail team. Other career highlights include 2 years as VP of Retail with PureBeauty, 6 years with Peet's Coffee & Tea as VP of Retail Marketing, and Operation, and 3 years as President for Drybar. Today, and for the past 2.5 years, Denyelle has served Tender Greens as CEO.
Check out Punchh as mentioned in today's episode.
Show notes…
Calls to ACTION!!!
- Subscribe to the Restaurant Unstoppable YouTube Channel
- Join the private Unstoppable Facebook Group
- Join the email list! (Scroll Down to get the Vendor List!)
Favorite success quote or mantra:
- "Failure depends on when you end the story"
In today's episode with Denyelle Bruno we will discuss:
- Psychology in hospitality
- Psychology of retail
- Living in chaos
- Bullies
- Going from slacker to badass boss
- Realizing that asking for help is better than thinking you know everything
- Vulnerability and self-awareness
- Importance of finding a company with a good culture fit for you
- How to retain customers in an oversaturated market
- You NEED a loyalty program
- Incentives
- COVID-19 best practices/advice - How do we plan for the future?
- Adaptability is key
Today's sponsor:
Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.
- cteristic you believe most contributes to your success?
- Confidence
- What is your biggest weakness?
- Ice cream
- What's one question you ask or thing you look for during an interview?
- What is your go-to karaoke song?
- What's a current challenge? How are you dealing with it?
- COVID-19
- Share one code of conduct or behavior you teach your team.
- To speak up
- What is one uncommon standard of service you teach your staff?
- Not speaking from a script
- What's one book we must read to become a better person or restaurant owner?
- Setting the Table by Danny Meyer
- GET THIS BOOK FOR FREE AT AUDIBLE.COM
- What's one thing you feel restaurateurs don't know well enough or do often enough?
- Eat at other people's restaurants
- Name one service you've hired.
- What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations?
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Break the rules
- Failure is necessary
- You're gonna die anyway
Contact info:
Instagram: @denyellebruno
Thanks for listening!
Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!
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Huge thanks to Denyelle Bruno for joining me for another awesome episode. Until next time!