Setting Boundaries in Sales Conversations - How to Redirect and Refocus Potential Clients
Release Date: 01/20/2025
Using AI in Sales - What to Automate and What to Say Yourself
Sales Maven
Are you unintentionally sabotaging your sales by relying too heavily on AI? In this episode of The Sales Maven Show, Nikki Rausch dives into the hot topic of using AI in sales—and where it helps versus where it hurts. If you’ve ever sent a message written by AI that got zero response, only to realize later it didn’t sound like you, you’re not alone. Nikki shares why authenticity is more crucial than ever in sales and how overreliance on AI can erode trust, disconnect you from potential clients, and stall your business growth. AI can be a powerful assistant when it comes to idea...
info_outline
Is It a Lead or a Distraction? How to Gracefully Handle ‘Just One More Thing’ People
Sales Maven
Have you ever had someone say, “I’m definitely going to hire you... I just need help with one more thing first”? You help them. You offer your expertise. And then... silence. In this episode of The Sales Maven Show, Nikki Rausch breaks down how to spot the difference between a legitimate lead and a time-wasting distraction, and how to handle those people who always have just one more thing they want from you (for free). Nikki opens up about her own experiences with repeat freebie seekers, people who continually reach out under the guise of becoming paying clients, only to ghost after...
info_outline
Audience Engagement Strategies - What To Say When Your Audience Isn’t Engaging
Sales Maven
If you’ve ever felt discouraged by the silence on the other end of your emails, social posts, or offers, you're not alone. In this episode of the Sales Maven podcast, Nikki Rausch breaks down what that silence actually means (spoiler: it’s not failure) and shares powerful audience engagement strategies that help you move from broadcasting to genuinely connecting. Nikki explains that engagement isn’t about instant replies or high numbers. It’s about building relationships over time. Every small interaction, or “micro-touch,” contributes to the bigger picture. Research shows that it...
info_outline
The Power of Silence - A Surprising Sales Skill That Changes Everything - Sales Success Story
Sales Maven
What if the most powerful thing you could say… was nothing at all? In this episode of the Sales Maven Show, Nikki Rausch sits down with Carol Becker, a member of the Sales Maven Society, who shares her remarkable transformation from mechanical design engineer to caregiver support specialist. After surviving a coma and navigating life with memory loss, Carol found a new purpose: helping caregivers, especially those supporting dementia patients, feel seen, heard, and understood. Carol opens up about the emotional toll caregiving can take, and how silence, patience, and intentional...
info_outline
What Not To Say - The Rapport-Breaking Mistake You Don’t Realize You’re Making
Sales Maven
Have you ever said something in a sales conversation that landed the wrong way—even when your intentions were good? In this solo episode of the Sales Maven Show, host Nikki Rausch breaks down what not to say if you want to build trust and close more deals. Sharing a recent personal experience at a dentist’s office, Nikki illustrates how one offhand comment can unknowingly damage rapport. She explains why every word matters when interacting with clients and how to ensure your message aligns with your intent. You'll learn practical strategies to reframe your communication for stronger client...
info_outline
Ego Thinking vs. Strategic Thinking - Are You Selling or Reacting?
Sales Maven
Are your sales conversations being driven by confidence and strategy—or by your ego? In this episode of the Sales Maven Show, host Nikki Rausch unpacks the critical difference between ego-driven reactions and strategic thinking in sales. She highlights common traps that entrepreneurs and sales professionals fall into—like rushing to pitch, taking objections personally, hesitating to send offers, or feeling deflated when clients don’t take action. With relatable examples and actionable tips, Nikki shares how to shift into a more empowered, service-focused mindset. You’ll learn how to...
info_outline
Sales Confidence That Converts - A Client Shares Her Journey
Sales Maven
Want to boost your sales confidence while juggling business, family, and faith? In this episode of the Sales Maven Show, host Nikki Rausch chats with Shana Cooper—CPA, entrepreneur, and mom of five—about the power of sales confidence in both personal and professional life. With over 30 years of experience, Shana shares how she blends biblical principles with practical financial strategies to help women lead with clarity and confidence. She opens up about her journey from employee to entrepreneur, the lessons she’s learned raising five kids while running a business, and how improved...
info_outline
How to Retain Clients When Budgets Are Tight - Sales Strategies That Work
Sales Maven
How do you keep clients coming back—even when times get tough financially? In this episode of the Sales Maven Podcast, Nikki Rausch shares actionable tips on how to retain clients during economic downturns. Learn how to stay top of mind, introduce effective downsell offers, and communicate proactively to meet your clients where they are—without losing the relationship (or the revenue). If client retention is part of your business strategy, this episode is packed with insights you can use right away. Timestamps: 00:43 – Welcome to the Sales Maven Podcast 01:04 – Why budget concerns...
info_outline
Pacing The Room - How To Build Instant Rapport With Groups
Sales Maven
Want to build instant rapport with your audience—without feeling fake or forced? In this episode of the Sales Maven Show, host Nikki Rausch reveals how to quickly connect with groups during presentations. Drawing from her NLP background and years of experience, Nikki unpacks the subtle but powerful ways to create a sense of safety, respect, and engagement from the moment you take the stage. You’ll learn how to pace and lead effectively, why positive acknowledgment matters, and how to avoid common missteps that can alienate your audience. Whether you're speaking to a small team or a packed...
info_outline
From Default to Design - The Path to a Choiceful, Aligned Life - Mastering Excellence
Sales Maven
What does it really take to live an aligned life—one where your personal and professional goals support each other instead of compete? In this episode of the Sales Maven Show, host Nikki Rausch is joined by bestselling author, book strategist, and coach Stacy Ennis to unpack what it means to live and work intentionally. Drawing from her global lifestyle and extensive publishing background, Stacy shares practical strategies for designing a choiceful life—one that aligns with your values, energy, and aspirations. Nikki and Stacy explore the power of intentional decision-making,...
info_outlineDo you find yourself stuck in chatty small talk during sales calls and unsure how to pivot back to business?
Does the line between friend and professional ever leave you feeling awkward or resentful? Let’s talk about setting boundaries in sales conversations.
In this episode, Nikki dives into practical strategies to guide your sales conversations with confidence and kindness while protecting your time and energy.
Learn how to spot when boundaries are being crossed and how to redirect potential clients without damaging the relationship.
Nikki shares language you can use to transition from personal to professional so your clients stay focused on their goals.
Find out why setting boundaries is not just good for your sanity but for your clients to take action and get results.
Nikki also shows you how to implement simple systems like spotlight coaching sessions to stop time drains and grow your business.
With these tips, you’ll have the tools to confidently lead conversations, maintain professionalism, and make more of an impact.
Listen to learn how to master boundaries and uplevel your influence, income, and sales!
Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!
In This Episode:
[00:49] We're going to be talking about how to set boundaries in sales conversations, how to redirect and refocus potential clients.
[01:15] When I give language suggestions it doesn't mean it's the only way. It's just to help spur your ideas.
[02:15] What's the ultimate goal? Are boundaries being crossed? Are we focusing on the heart of the matter and making an impact?
[03:18] Have you ever questioned why someone hasn't taken your free advice? Could it be because they didn't pay for it?
[04:01] When people pay, they pay attention. Allow these people to become paying clients.
[05:01] One thing I implemented was 15 minute Spotlight Coaching conversations to allow people to be paying clients on a small scale.
[06:59] Learn language to set boundaries when you feel like you're being taken advantage of or you know that if the client pays there will be more impact.
[08:03] "I'd love to make sure that we have time to dive into what we had planned to go through today." Then redirect the conversation.
[09:40] Story can be a huge time suck.
[12:00] "That sounds like a really interesting story, but let's shift gears because we do have a limited amount of time today and talk about how we might work together to reach our goals."
[13:01] The importance of having a pre-frame for the call. "It's been so great learning about you now let's jump into what we talked about earlier."
[14:17] It's really about setting boundaries. You can change your language depending on how you know the person.
[15:18] "I love our chats, but because we have to talk about our business, maybe we can set up another time to catch up." Keep your boundaries clear.
[16:52] Say everything in a really kind way. Be patient and let the person transition.
[17:27] Use selective amnesia and move on in the conversation.
For more actionable sales tips, download the FREE Closing The Sale Ebook.
Find Nikki:
Facebook | Twitter | LinkedIn | Instagram
To download free Resources from Nikki: www.yoursalesmaven.com/maven