Should Your Practice Offer Profit-Based or Flat Bonus Schemes? | From Post to Podcast
Dental Drill Bits with Sandy Pardue
Release Date: 09/25/2024
Personal Touch vs. Automation: Winning Patient Retention
Dental Drill Bits with Sandy Pardue
Are you struggling with patient no-shows that disrupt your dental practice’s schedule? In this rerun episode of Dental Drill Bits, Sandy and Michael dive deep into practical strategies to minimize cancellations and improve patient attendance. The conversation kicks off with a focus on the art of clear communication, where they assert the power of personalized phone calls over cold automated messages. These personal touches not only confirm appointments but also strengthen the patient-practice bond, making each patient feel recognized and appreciated. Moving beyond communication, Sandy and...
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Creating Strong Vendor Relationships
Dental Drill Bits with Sandy Pardue
In this episode of Dental Drill Bits, we're exploring the dynamics of a healthy vendor-client relationship as Sandy delves into an inspiring conversation with Megan Lohman from Plan Forward. Together, they unlock the powerful components of successful partnerships, from the nuances of clear communication to fostering mutual respect. The duo emphasizes the importance of setting realistic expectations and maintaining open lines of communication to ensure vendor relationships become long-term, growth-oriented collaborations. Sandy further highlights the benefits of her Front Desk Pro seminars, a...
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Overcoming Team Obstacles: Boosting Morale in Dental Teams
Dental Drill Bits with Sandy Pardue
Managing a successful dental practice often hinges on the seamless collaboration and communication of its team. In this episode, Michael and Sandy explore the vital elements of effective team management that can transform your practice into a harmonious and high-functioning operation. They reveal how strong systems for hiring and onboarding are not just administrative necessities but foundational strategies that influence the overall success of the practice. Sandy shares her insights into building a clear vision that resonates across the team, emphasizing how consistent communication can break...
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Navigate No-Shows: Proven Scheduling Techniques You Need
Dental Drill Bits with Sandy Pardue
Are broken appointments disrupting the flow of your dental practice and impacting your bottom line? In this episode of Dental Drill Bits, Michael and Sandy dive deep into a chronic challenge faced by many dentists: managing broken appointments. Sandy, drawing from her wealth of expertise, sheds light on effective strategies to tackle this issue head-on. She discusses how proper appointment confirmations can make all the difference and shares her sharp observations on recognizing patterns that often lead to last-minute cancellations. Sandy stresses the imperative of clear and consistent...
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From Hesitant to Yes: Strategies for Better Treatment Acceptance
Dental Drill Bits with Sandy Pardue
Is your practice struggling with low treatment acceptance rates? Tune in to this enlightening episode of the Dental Drill Bits podcast, where Michael and Sandy unravel proven strategies to help you turn patient hesitance into commitment. Sandy opens up about the power of mindset, sharing how a positive and empathetic approach can transform the way patients view necessary treatments. By diving into effective communication and questioning strategies, Sandy provides invaluable advice on steering conversations towards understanding patient reluctance, even before they set foot in the office. But...
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Marketing and Sales in Dentistry: What Should I Focus On for 2025?
Dental Drill Bits with Sandy Pardue
Are you equipped to transform your dental practice from good to great as 2025 draws near? In this episode, Michael, Sandy, and Ali embark on a dynamic discussion about the evolving landscape of dental practice management and marketing. Ali, founder of DocSites, takes the floor to break down how his company is revolutionizing dental marketing with a focus on transparency, affordability, and exceptional customer service. The trio dives deep into the significance of managing online reviews and optimizing internal systems to not only attract, but also retain, new patients. As marketing strategies...
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Have Them at "Hello": 6 Steps to Effective Phone Calls in Dental Practices
Dental Drill Bits with Sandy Pardue
Imagine transforming potential inquiries into loyal patient relationships with just a phone call. In this episode, Michael and Sandy dive deep into mastering effective phone communication for dental practice front office staff, a critical yet often overlooked skill. Sandy begins by highlighting the significance of first impressions, presenting a powerful six-step guide designed to seamlessly manage new patient calls. From crafting a welcoming greeting to confidently promoting the practice, Sandy breaks down each step with clarity and precision, ensuring your front office team is well-equipped...
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Unraveling Myths: The Real Impact of False Information in Dentistry
Dental Drill Bits with Sandy Pardue
Does the truth always prevail when rumors run rampant in the dental community? In this eye-opening episode, Michael and Sandy confront the damaging effects of rumors and misinformation that pervade the dental industry. They tackle the common pitfalls of comparing oneself or one's practice to others, emphasizing how this can erode confidence and productivity. Delving into specific scenarios such as production numbers and appointment cancellations, Sandy and Michael illustrate how external benchmarks often mislead rather than motivate, highlighting the perilous journey of false comparisons....
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Silence the Rumors: Building a Gossip-Free Practice
Dental Drill Bits with Sandy Pardue
Is gossip silently drilling holes in your dental practice, eroding trust and harmony? In this episode of Dental Drill Bits, Michael and Sandy embark on a candid exploration of gossip within dental offices. Sandy dives deep, demystifying the corrosive nature of workplace chatter, sharing eye-opening stories, and offering firsthand insights. With the lively discussion, they expose how gossip not only deteriorates team morale but also impacts patient care subtly yet significantly. Sandy's storytelling captures the gravity of gossip as she narrates the poignant poem "Nobody's Friend," serving as a...
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Productivity Killers in Dentistry Unveiled | Part 2
Dental Drill Bits with Sandy Pardue
Have you ever wondered why some practices struggle with last-minute cancellations while others maintain a steady flow of happy patients? In this part 2 of the Productivity Killers in Dentistry Unveiled series, Michael and Sandy pull back the curtain on one of the biggest challenges in the dental industry: broken appointments. Sandy dives deep into the tactics for addressing this issue head-on, offering invaluable advice on the "appointment wrap-up" process. From ensuring seamless handoffs between your technical and front office teams to mastering patient interactions, especially with...
info_outlineImagine turning your practice into a thriving hub by simply tweaking your bonus structures for your office manager. This episode of Dental Drill Bits delves into the nuances of crafting successful bonus systems that align with your practice's financial goals. Michael and Sandy engage in an insightful discussion exploring profit-increasing bonuses versus flat raises, focusing on ensuring these incentives are both motivating and sustainable. Sandy advises on basing bonuses on collections instead of production for financial stability while offering strategies to set clear, transparent benchmarks to foster a win-win situation.
Listen in as Sandy introduces the concept of attendance-based bonuses designed to boost team morale and punctuality. She emphasizes that aiming for clarity before introducing any bonus structures is critical since such benefits can be challenging to retract once they're part of the system. Wrapping up on a practical note, Sandy underscores the importance of evaluating the financial impacts thoroughly.
What You'll Learn in This Episode:
- How to choose between profit-increasing bonuses and flat raises.
- Why basing bonuses on collections rather than production benefits your practice.
- Strategies for setting transparent and achievable benchmarks.
- The potential advantages of attendance-based bonuses for team morale.
- Important considerations for financial implications before implementing bonus plans.
Ready to refine your practice's bonus structure and watch your team thrive? Don't miss this episode!
Sponsors:
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