The Evolution of Communication in the Workplace, with Sue Hawkes

As a bestselling author, keynote speaker, Certified EOS Implementer, Certified Business Coach, WPO Chapter Chair, and globally recognized, award-winning seminar leader, Sue brings over twenty-five years of experience to her clients. She is the CEO of YESS! and has designed and delivered dynamic, transformational programs for thousands of people. Sue has received numerous awards including the Dream Keeper award recognized by the Governor’s Council for her leadership program, the Regional U.S. Small Business Administration Women in Business Champion of the Year award, the Exemplary Woman of the Community award, WomenVenture’s Unsung Hero award, Women Who Lead from Minnesota Business Magazine, NAWBO Minnesota’s Achieve! Vision Award and named a 2018 Enterprising Woman of the Year. Sue has been featured in publications including Inc., Entrepreneur, Thrive Global and The New York Daily News.

What you’ll learn about in this episode:

• Why you must hire with Core Values
• How to effectively hire over a screen
• How to manage a hybrid workforce
• What employee capacity really means
• How to determine who your right employees are in a hybrid world
• The 3 questions to prepare for tough workplace conversations
• How to have tough conversations with superiors when you are the employee

Resources:

• Website: https://www.sayyess.com/
• Books: https://www.sayyess.com/books/
• LinkedIn:
  • https://www.linkedin.com/in/suehawkes/
  • https://www.linkedin.com/company/suehawkesyess/
• Facebook: https://www.facebook.com/YESScoaching
• Twitter: https://twitter.com/SueHawkesYESS
• YESS! Online learning community: yess.learnworlds.com
• Results Guaranteed communication course (if you loved the communication information, learn more here!): https://www.sayyess.com/results-guaranteed/
• Core Values Cards: https://www.amazon.com/Values-Cards-John-Veeken/dp/0980517532/ref=sr_1_1?crid=NWXEOTSEZW5W&dchild=1&keywords=core+values+cards&qid=1611804572&sprefix=core+values+car%2Caps%2C164&sr=8-1

Getting Messy

The challenging part of business isn’t business at all - it’s people. Business is easy, people are challenging. During this week’s episode of the Intentional Greatness® podcast, my daughter Ali and I share our insights on communication best practices in the workplace. In 2022 things are going to get a lot messier before they get cleaner. It’s important to know what employees really want right now and what they’re willing to trade to have those things. Throughout our conversation, we discuss core values and how to make sure that someone is a right fit during the hiring process.

Finding A Core Value Match

Hiring new employees is difficult, but finding the right fit virtually is an entirely new challenge. While many companies work with teams they have never met in person - it can feel impossible to spot the wrong person in a mobile world. Unfortunately, if you don’t have the right practices in place - it is a lot easier for someone to fake it. When analyzing if a potential hire aligns with your company's core values, implement core values cards during the hiring process to get a better understanding of where your prospect lies.

Not Going Anywhere

When you feel attacked in the workplace or are experiencing criticism, it’s natural to want to retreat or get defensive. But, there are better and more effective ways to respond. It’s important to make sure that everyone involved knows that their concerns were heard, are valid, and most importantly you are not going anywhere. We all have a choice to continue to stay in the circumstance or not. If you’re the employee in this situation and are dealing with a superior - you should come to the conversation armed with data. Spend time role-playing the conversation, to eliminate the element of fear. Don’t let the conversation be the first time you’ve talked it through.