Customer service pushes this salon to be an elite small business
The Small Business Association of Michigan’s Small Business Weekly Podcast
Release Date: 12/09/2025
Creating unique and successful sales growth strategies
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with SBAM leader Michael Koory, owner of growth advisory business Blue Salesfly in Grand Rapids. “I put three of my favorite things together in the name of the business,” he says. “Blue ocean or blue sky thinking to help clients see where they could be growing. Sales has been my career so I love selling, and fly fishing is a passion of mine. So I put those three together to create more of a unique way of helping CEOs and company owners look at growth for their business.” The is the only statewide and state-based association that focuses...
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Dynamic events to drive audience and customer engagement
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with Kory Miller, Director of Business Development for Detroit-area based ShowReady, a VIP member of the Small Business Association of Michigan. It’s woman-owned nationally certified WBENC event technology production company. Based in the Detroit area, services extend throughout the United States and globally with an experienced team of event engineers and experts. “We’re in this whole world of AI and everything, but I don’t think you’ll ever replace the human touch,” Miller says. The is the only statewide and state-based association that...
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Human strategy and understanding of AI are crucial to modern marketing success
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with Tom Damitio, partner in Roots Marketing of Grand Rapids and a VIP member of the Small Business Association of Michigan. He discusses their approach to helping businesses grow through effective marketing strategies. Roots Marketing focuses on SEO, digital ads, web strategy, content, and print materials, emphasizing a tailored, measurable approach that involves continuous refinement and adaptation. Damitio also acknowledges the role of AI in enhancing marketing efficiency but stresses that human strategy and understanding remain crucial. “It's a...
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Industry/higher ed partnerships for workforce development
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with Drew Petro, owner of Fortress Manufacturing in Benton Harbor. The firm was recently named to the list of Michigan 50 Companies to Watch for 2026. The company specializes in sheet metal and machining services, targeting order volumes of 1,000 to 12,000 pieces annually. Petro is committed to the importance of workforce development, particularly in trades, and praises local community colleges for their support. “Lake Michigan College, Southwest Michigan College, have been phenomenal between apprenticeship programs as well as providing funding for...
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Using commercial insurance to help optimize your business risk
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with Frank Cox, CEO of iCOR Solutions, a member of the 2026 Michigan 50 Companies to Watch list. Cox discusses the company's unique approach to commercial insurance, which focuses on improving capital and optimizing risk. “When we come into a business our first objective is to help them figure out are you in growth mode or do you want to be in growth mode? So we talk about how we help you improve your capital from that standpoint. That could be from strategic planning, leadership development, things of that nature. And then once we do that, we also...
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Eat healthy foods, exercise and get good sleep – great advice for busy small business owners
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with Cheryl Tallman, CEO & Founder of Fresh Baby in Petoskey, recently named to the 2026 list of Michigan 50 Companies to Watch. Founded in 2002, Fresh Baby provides nutrition education for public health agencies. What kinds of actions does she recommend to small business owners if they want to stay healthy? “Obviously, the focus is to avoid processed foods,” Tallman says. “A second thing that people can do is physical activity. We all know that we need to get up and move throughout the day. The goal should be 60 minutes of activity. And you...
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Woof! Mid-Michigan company honored for doggone good doggy daycare
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with Janice Milligan, President and Owner of Doggy Daycare and Spa -- selected as a Michigan 50 Company to Watch for 2026. The company operates two locations in the Greater Lansing area, offering daycare, boarding, and grooming services. Milliken attributes their success to a dedicated team and comprehensive training. “The team members are trained, and so they know dog behavior, they know what to look for,” she says. “The dogs are always supervised when they're together. We're very particular about our requirements, so we don't take just...
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Business success and local economic development in west Michigan
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with SBAM leader Paul Santoro, owner of the 876 Baldwin Restaurant, located in Baldwin in west Michigan. Inspired by his love for fly fishing, he established the restaurant in a renovated Masonic temple, featuring a 16-seat bar and three apartments. Santoro emphasizes the restaurant's role in economic development and community engagement, highlighting local natural resources and heritage through unique decor and community events. “We are attempting to use the restaurant and its emphasis on economic development to really change the economic landscape...
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A small business whose success is guided by providing a great customer experience
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with SBAM leader Jordan Munsters, Chief Fort Officer for High Caliber Karting & Entertainment in Okemos. His business, located at the Meridian Mall, has added 25,000 square feet since 2022, including a banquet center, stage for live music, a large bar, and new attractions like jelly blasters and archery tag. Munsters says his business is guided by three questions: “One, does it improve the guest experience? Two, does it reduce the cost of doing business for them? And three is, does it increase profit? And if it doesn't satisfy at least two of...
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Breaking up is easy to do at Break Room Therapy
The Small Business Association of Michigan’s Small Business Weekly Podcast
On today’s program, Michael Rogers talks with SBAM leader Dawn Levian, owner of Break Room Therapy in west Michigan. The concept offers customers a space to break glass and electronics for stress relief or fun. The facility requires specific safety equipment, including tennis shoes, lab coats, and safety gear. Break Room Therapy caters to various occasions, including business team building, birthday and divorce parties and offers packages suitable for different needs. “People come for lots of reasons, and even if you're celebrating, that doesn't still mean that you haven't had a hard week...
info_outlineOn today’s program, Michael Rogers talks with Jerad Rushlow, owner of Jarad Anthony Salon and an Elite Member of the Small Business Association of Michigan. Rushlo discusses his background in the beauty industry, explaining how his family started their business in the early 1970s and how he eventually separated and rebranded his own full-service salon and spa. “The key to success for us is, hands down, the customer service,” he says. “You can go get a hair service anywhere, you can get your nails painted, you can get a pedicure wherever you want to go. But what are the extra things that a service provider is willing to do to gain your trust and gain that respect so you want to come back and see this person more often? So, we do a lot of little extra things in our business that attract people to come back a little more often. Here's a little bit of wine during your services that's complimentary, we have nice tea, we do hand massages when your color's processing – little things like that to just amplify the service.”
The Small Business Association of Michigan is the only statewide and state-based association that focuses solely on serving the needs of Michigan’s small business community. We have been successfully serving small businesses like yours in all 83 counties of Michigan since 1969. We’re located in Lansing, just one block from the Capitol.
Our mission is to help Michigan small businesses succeed by promoting entrepreneurship, leveraging buying power and engaging in political advocacy. When small businesses band together through the Small Business Association of Michigan, they achieve more than they could on their own.
Our 32,000 members are as diverse as Michigan's economy. From accountants to appliance stores, manufacturers to medical, and restaurants to retailers, what unites the SBAM membership is the spirit of entrepreneurship…a spirit that drove you to start and continue to operate your own business because you believe you can do something better than anyone else is doing it!
(music licensed from www.jukedeck.com)