I’m Not Motivated By Money - I Just Want To Serve My Customers In A World Class Way!
Release Date: 03/28/2022
Episode #633: ScaleUp Radio Shorts: AI, Hidden Costs and Getting Back to Your Zone of Genius
ScaleUp Radio
What do artificial intelligence and cost optimisation have in common? At first glance, not much. But when Kevin Brent and Louise Blunt compare two recent ScaleUp Radio interviews, a clear theme emerges. Whether you're using AI to remove administration or reviewing supplier contracts to eliminate unnecessary costs, the goal is exactly the same: Freeing founders to spend more time doing what only they can do. In this ScaleUp Radio Shorts episode, Kevin and Louise explore the practical lessons from conversations with Julie Begbie, founder of the AI Confidence Club, and Ryan Olson from ERA Group,...
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Episode #632: Using AI to Build a Happier, Smarter Business - with Julie Begbie
ScaleUp Radio
Can AI actually make your business happier? Many business owners hear about AI and immediately think about efficiency, automation or replacing people. Julie Begbie takes a very different view. Her philosophy is simple. AI should remove the work you don't enjoy so you can spend more time doing the work that gives you energy. That creates a happier founder, a better customer experience and ultimately a stronger business. In this episode Julie shares practical ways any SME owner can start using AI without becoming a technology expert, whilst also explaining how to build systems that genuinely...
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Episode #631: The Million-Dollar Donut: How Hidden Costs Are Holding Back Your Growth - with Ryan Olson
ScaleUp Radio
What happens when a successful corporate executive decides he wants more control over his future? After 22 years at Intel, Ryan Olson had built an impressive career leading business development teams, managing global partnerships and helping create a billion-dollar pipeline. But two rounds of corporate layoffs became the catalyst for a very different path. In this episode of ScaleUp Radio, Ryan shares how he transitioned from corporate leadership into business ownership through the ERA Group franchise, helping mid-sized businesses uncover hidden costs, improve profitability and free up cash...
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Episode #630: ScaleUp Radio Shorts - Humaning, Tech, and True Focus: Lessons from Melissa Thornley and Vicki Ayton
ScaleUp Radio
In this edition of ScaleUp Radio Shorts, Kevin Brent and Louise Blunt reflect on two fascinating conversations with leadership expert Melissa Thornley and social entrepreneur Vicki Ayton. Although their businesses couldn't be more different, both guests arrive at remarkably similar conclusions. Sustainable growth isn't driven by working harder or adopting the latest technology. It's built by developing better leaders, creating resilient teams, maintaining genuine human connection, and focusing attention on what matters most. From emotional intelligence and feedback cultures to AI, climate...
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Episode #629: Why Resilience is the Missing Link in Accountability - with Melissa Thornley
ScaleUp Radio
ScaleUp Radio Show Notes Melissa Thornley: Why Resilience is the Missing Link in Accountability What if the reason accountability isn't sticking in your business has nothing to do with performance management and everything to do with resilience? In this episode of ScaleUp Radio, Kevin Brent is joined by Melissa Thornley, leadership coach, consultant and founder of Melissa Thornley Consulting. Melissa works with leaders operating in high-stakes environments including emergency services, government agencies, manufacturing, construction and technology businesses. Her mission is simple but...
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Episode #628: Bridging Research, Digital Skills and Community Impact - with Vicki Ayton
ScaleUp Radio
What happens when academic research, climate resilience, digital inclusion and community development all collide? In this episode of ScaleUp Radio, Kevin Brent is joined by Vicki Ayton, Founder of BizEd, a Community Interest Company (CIC) that exists to bridge the gap between research and real-world community impact. What started as a response to a local library closure has evolved into a growing community hub delivering digital inclusion support, climate resilience education, research projects and policy work across Shropshire and beyond. Vicki shares the realities of building a sustainable...
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Episode #627: ScaleUp Radio Shorts - Burnout, Boundaries and Better Businesses
ScaleUp Radio
In this episode of ScaleUp Radio Shorts, Kevin Brent and Louise Blunt bring together three powerful conversations from recent ScaleUp Radio guests: Dan Glyde, Megan Robinson and Sam Eaton. Whilst their businesses are very different, they all arrived at remarkably similar conclusions about what it really takes to build a business that grows sustainably. From avoiding burnout to empowering your team and creating systems that scale, this episode is packed with practical ideas you can implement straight away. In this episode we discuss: Why founders should think of themselves as cognitive...
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Episode #626: Closing The Leadership Expectation Gap - with Megan Robinson
ScaleUp Radio
Why do so many talented managers struggle when they step into leadership roles? It's a challenge that affects businesses of every size. High performers are often promoted because they're brilliant at what they do, yet they're rarely given the skills, tools, or support needed to lead people effectively. In this episode of ScaleUp Radio, Kevin Brent speaks with Megan Robinson, Founder of eLeader Experience, about what she calls the "Leadership Expectation Gap" and why it is costing organisations far more than they realise. Megan shares how businesses can move leaders from being stuck in the...
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Episode #625: Why Authentic Leadership Starts With Looking After Yourself - with Daniel Glyde
ScaleUp Radio
What happens when the very traits that helped you succeed become the ones that push you towards burnout? In this episode of ScaleUp Radio, Kevin Brent sits down with Daniel Glyde, founder of Positive Masculinity, to explore how business owners and leaders can build sustainable success by developing a healthier relationship with themselves first. Daniel shares his personal journey from BBC producer to coach, following a severe burnout and panic attack in 2018. His experience led him to challenge the traditional expectations many men place on themselves and ultimately build a business focused on...
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Episode #624: ScaleUp Club - Why You Should Plan for Exit Long Before You Want to Sell - with Helen Bower
ScaleUp Radio
Why should founders start planning their exit years before they intend to leave? That was the theme of this month's ScaleUp Club, where members explored one of the most misunderstood areas of business growth: exit planning. Joining Kevin Brent was returning guest Helen Bower, former owner of Adder Bookkeeping, who successfully sold her business to Fresh Financials Group in 2025 after deliberately building it with a 10-year exit strategy in mind. Helen shared a refreshingly honest account of how she transformed a self-employed role into a scalable business, the systems she put in place, how the...
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Tom’s journey was already a fascinating one before he even started GembaDocs, but his scale up journey since then is a great story, and definitely one that all other business owners can learn from.
The conversation was pretty wide-ranging, and we covered a lot of ground including:
- You need to experience failure, to make you realise how great the successes are
- Follow the advice that an experienced business owner gives you, and don’t let pride get in the way
- The best marketing is making an incredible product that your clients want; they talk about it and do the marketing for you, meaning that you don’t have to spend money marketing it!
As you’ll hear, Tom is a great talker and has so much value and experience to pass on to you, whatever industry your in - and whatever stage of the scale up journey you’re at.
Tom can be found here:
linkedin.com/in/tom-hughes-7222562
+44 07712 133615 (WhatsApp or Messages)
Resources
Paul Akers - https://paulakers.net/
Autobiography of a Yogi by Paramahansa Yogananda - https://www.waterstones.com/book/autobiography-of-a-yogi/paramahansa-yogananda/9780876120798
Awareness by Anthony DeMello - https://www.waterstones.com/book/awareness/anthony-demello/9780006275190
The Untethered Soul by Michael A. Singer - https://www.waterstones.com/book/the-untethered-soul/michael-a-singer/9781572245372
The ScaleX Insider with Brendan McGurgan - https://podcasts.apple.com/gb/podcast/scalex-insider-podcast/id1566729230
Signal - https://signal.org/
GembaDocs - https://gembadocs.com/
WhatsApp - https://www.whatsapp.com/
YouTube - https://www.youtube.com/
Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.
You can get in touch with Granger here: