ScaleUp Radio
Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to apply to be a guest, just click here: https://bizsmarts.co.uk/scaleupradio/apply Kevin's New Book Is Now Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/
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Episode #502 - 500 Episodes - Celebrating the Journey
07/30/2025
Episode #502 - 500 Episodes - Celebrating the Journey
In this episode Kevin Brent looks back on 500 episodes of ScaleUp Radio, taking a moment to reflect on the invaluable lessons, insights, and stories gathered from hundreds of conversations with ambitious entrepreneurs and business leaders. With its mission rooted in making the scale-up journey easier by learning from others' experiences, ScaleUp Radio has consistently highlighted what it truly takes to build a valuable and scalable business. 💡 Core Takeaways from 500 Episodes Scaling vs. Growth: Real scale comes from optimising systems—not just adding more resources. Greg Baldwin's use of “swim lane” processes at Highways Traffic Management is a textbook example. Cash is King: Profitability trumps vanity metrics. From Russell Walters’ budgeting strategies to Mark Wright’s advice on financial planning, the message is clear: don’t operate too lean. People & Culture Matter: From Amy Marshall’s careful hiring to Serge Santos’s “no dickhead policy,” putting people first drives performance. Mentorship & Accountability: Leaders thrive when they learn from others and hold themselves accountable—through boards, coaches, or mentors. Customer-Centricity: Exceptional service leads to long-term loyalty. ALM Fitness and RB Walters Estate Agents have both built their reputations on this principle. Resilience & Adaptability: Pivoting during crises like COVID-19 has been a hallmark of many guests’ success stories. Vision Beyond Profit: Entrepreneurs like Himmat Rai built lasting value through long-term thinking—such as investing in infrastructure and developing scalable software. 🌟 Guest Highlights Serge Santos used acquisition as a stepping stone to launch a scalable business, emphasising discipline and operational excellence. Amy Marshall transitioned her business model to subscriptions and expanded online during the pandemic. Russell Walters redefined estate agency service standards, building deep trust and brand reputation. Greg Baldwin enhanced structure and social value in a traditionally hands-on industry. Himmat Rai innovated within health and safety consultancy by creating proprietary tech and structuring a scalable associate model. Mark Wright encouraged big thinking, investment in sales and marketing, and being known as an expert in your field. 🔭 Looking Ahead ScaleUp Radio’s guests are not standing still. Future ambitions include: Continued growth with better balance (e.g., four-day workweeks). Product innovation and hybrid service models. A pursuit of professional pride and enjoyment alongside business success. 💬 Standout Quote “You have to build a brand, not just a business.” – Mark Wright 🎯 The One Key Thing... The one key thing from 500 episodes? Sustainable scale is built on systems, people, and vision—backed by resilience and a long-term mindset. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE -
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Episode #501 - Revolutionising Pet Care With the Dental Wand - with Victor Carpio
07/28/2025
Episode #501 - Revolutionising Pet Care With the Dental Wand - with Victor Carpio
In this episode of ScaleUp Radio, Kevin Brent sits down with Victor Carpio, the innovative founder of Inventor Smart Care, to discuss how a passion for solving a common pet health problem led to the creation of a world-first product: the Dental Wand – a toothbrush designed specifically to let cats control their own dental care. Victor shares the journey of launching a startup in a niche but high-potential market, including the challenges of developing a product for animals, bootstrapping through multiple prototypes, and preparing for national TV exposure on Dragons' Den. He also dives into the mindset shifts required for scaling – from selling directly to consumers to forging B2B partnerships and managing growing logistics demands. This episode is a treasure trove for product inventors, early-stage entrepreneurs, and anyone fascinated by the mechanics of turning a big idea into a real-world solution. Highlights From This Episode: Inventing With Purpose: Why Victor focused on solving a real health issue affecting 85% of UK cats, and why understanding your “why” is more important than just having a patent. From Cat Behaviour to Product Design: The surprisingly complex R&D behind the Dental Wand and how AI and 3D printing could help future inventors save time and money. Scaling Smartly: Transitioning from D2C to B2B, the growing pains of supply chain management, and the critical importance of not being reliant on a single supplier. The Dragons’ Den Effect: What happened when Victor pitched to the Dragons, and why the real win wasn’t the investment offer, but the brand exposure. Customer Insights: How deep psychographic understanding and a sophisticated email nurturing system helped Victor acquire customers for less than £5. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Victor. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Victor can be found here: Resources: Pet Industry Federation - Start with Why by Simon Sinek - Atomic Habits by James Clear - Headway app - Mailchimp - HubSpot - Gather -
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Episode #500 - Sustainability Isn’t a Side Hustle, It’s the Future of Businesses making a Local Impacts - with Emma Burlow
07/23/2025
Episode #500 - Sustainability Isn’t a Side Hustle, It’s the Future of Businesses making a Local Impacts - with Emma Burlow
Hi, I’m Granger Forson – find me at or connect with me on LinkedIn. On this edition of ScaleUp Radio, I’m joined by Emma Burlow, founder of Lighthouse Sustainability and a leading voice in the world of circular economy and sustainable business. Emma’s journey spans over 25 years in sustainability – and she’s not just talking the talk. From her early days in waste management to becoming head of circular economy at Resource Futures and founding her own business, she’s been on the front line helping organisations make a genuine, lasting impact. In our conversation, Emma shares how Lighthouse Sustainability helps businesses scale by embedding sustainability in ways that are practical, measurable, and commercially viable. She challenges the myth that being ethical is expensive, showing instead how sustainability is a driver of innovation, customer loyalty, and investor confidence. We dive into her #BeTheDifference campaign, her experience advising start-ups and multinationals alike, and the shift in mindset required to build a business that’s not just successful, but significant. With storytelling and clear frameworks, Emma shows business leaders how to take action that counts – and how to communicate it with credibility. If you’ve ever wondered how to lead with purpose, balance commercial goals with climate responsibilities, or bring your team on board with sustainable growth, this episode is packed with insights and practical wisdom. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of impact, purpose and leadership with Emma Burlow. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Emma can be found here: 50% off course for ScaleUp Radio listeners using the code SUR50 - Resources: Work Like A Woman by Mary Portas - Outrage & Optimism podcast - Straight Talking Sustainability podcast - Frustrated & Exhausted podcast - Starling Banking app -
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Episode #499 - A Mission to Reinvent Fleet Security Through Camaraderie and Code - with Kevin Pope
07/21/2025
Episode #499 - A Mission to Reinvent Fleet Security Through Camaraderie and Code - with Kevin Pope
Hi, I’m Granger Forson – find me at or connect with me on LinkedIn. In this episode of ScaleUp Radio, I’m joined by Kevin Pope, the dynamic Managing Director of Protrack Solutions and Biostart Security. Kevin’s story begins with a military mindset and a knack for spotting opportunity. After leaving the army, he entered the world of telematics and soon saw a gap he just had to fill. That leap of faith led to Protrack – a vehicle and fleet tracking business that’s now an innovation leader in compliance apps and software integration for businesses across the UK. What stands out in Kevin’s journey is his relentless problem-solving spirit. From creating barcode-based vehicle safety checks to pioneering job scheduling and compliance management apps, his company helps clients save time, money and stress. Their standout system, OneCore Software (OCS), brings simplicity and centralisation to what’s often a fragmented operational nightmare. But Kevin didn’t stop there. Enter Biostart – a biometric vehicle ignition and security system that stops theft before it even happens. This bold move, supported by over £1 million in smart funding, is set to disrupt the fleet management industry with its Fathom-approved, patent-protected innovation. Through it all, Kevin has stayed true to his values: loyalty, camaraderie, and looking after his people. Whether it's unlimited holidays, flexible hours, or just asking, “What am I doing wrong?”, his leadership is as people-focused as it is pioneering. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of innovation, resilience and camaraderie with Kevin Pope. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Kevin can be found here: Resources: Bravo Two Zero by Andy McNabb - Extreme Ownership by Jocko Willink - Waze app - What3Words -
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Episode #498 - Building Meaningful Business Communities Online – with James West
07/16/2025
Episode #498 - Building Meaningful Business Communities Online – with James West
In this episode of ScaleUp Radio, we dive into the world of business networking with James West, the co-founder of Onle Networking – a platform that’s reimagining how small businesses connect, collaborate and grow through a fully online model. Founded on the belief that great business relationships are built on authenticity and community rather than pressure and rules, Onle has grown impressively to 360 members across 25 UK groups, with recent expansion into Ireland and the US. Unlike traditional models, Onle operates entirely online and uses a flexible monthly subscription model designed to foster genuine connections without the rigidity often associated with networking groups. James shares how his journey from IT journalist to business owner and networker led to the creation of Onle alongside his wife – whom he met at a networking event! His insights reveal the importance of culture, trust and systems in scaling a relationship-driven business. In this episode, we explore: How Onle’s online-only structure and culture-first philosophy distinguish it from conventional networking platforms The practical and mindset challenges of scaling, including maintaining intimacy across a growing number of groups James’s approach to franchising via “pod owners”, and the importance of systems and community tools like Heartbeat The broader market opportunity, with over 5.5 million UK small businesses in Onle’s target range Why online networking can offer a more inclusive space for people with caring responsibilities or introverted personalities We also delve into James’s personal story, including the mental health benefits he sees in meaningful networking and his belief that professional connections can be life-changing. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from James. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - James can be found here: Resources: Lost Connections by Johann Hari - Stolen Focus by Johann Hari - Adventures In Networking podcast - Heartbeat app -
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Episode #497 - Authenticity & Real Stories Are The Superpower Of The Small Business - with Guy Hayward
07/14/2025
Episode #497 - Authenticity & Real Stories Are The Superpower Of The Small Business - with Guy Hayward
In this episode of ScaleUp Radio, we're joined by Guy Hayward, founder of Local Heroes Marketing – a business born from a mission to help independent companies compete against much larger rivals. With over 30 years of experience in global advertising for brands like Nike, Adidas, Microsoft, and Coca-Cola, Guy brings a wealth of insight into how small and medium enterprises (SMEs) can level the playing field through smarter, more authentic marketing. Local Heroes Marketing, launched just over a year ago, is all about enabling SMEs to “punch above their weight.” In our conversation, Guy outlines how storytelling, authenticity, and well-leveraged digital tools can empower smaller businesses to reach and resonate with their audience more effectively than ever before. Key Themes Covered: The power of authenticity and founder-led storytelling in marketing Why PR and influencer marketing can be cost-effective growth levers for SMEs How AI can enhance marketing processes—but only with careful human direction The importance of breaking big goals into manageable actions and tracking progress One standout message from this episode? "Small businesses have something corporates often lack—authenticity and real stories. That’s their superpower." Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Guy. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Guy can be found here: Resources: 100 Years of Solitude by Gabriel Garcia Marquez - Xero -
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Episode #496 - Putting People First in HR - with Claire Loftus
07/09/2025
Episode #496 - Putting People First in HR - with Claire Loftus
In this episode of ScaleUp Radio, Kevin Brent is joined by Claire Loftus, the dynamic founder of Evolve, a people-first HR consultancy operating across Northern Ireland, Great Britain, and the Republic of Ireland. Claire shares her journey from working in HR and navigating personal health challenges to founding Evolve in 2017. With a team of nine working remotely, Evolve offers flexible, pragmatic HR support tailored to a diverse range of clients – from startups to large corporates – across multiple jurisdictions. 🔍 Episode Highlights: The Evolve Ethos: A refreshingly human approach to HR that blends practical solutions with strong relationship-building. Unique Model: Evolve offers accessible, flexible retainers starting from just £100/month, as well as ad-hoc support and investigations. Entrepreneurial Roots: Claire draws inspiration from a family of entrepreneurs and shares how pregnancy just six months in and the COVID-19 pandemic shaped the business’s early growth. Facing HR Head-On: From managing employee disputes to leveraging personality profiling like DISC, Claire gives honest insight into common HR pitfalls – and how to avoid them. Growth & Self-Awareness: A recent ADHD diagnosis has shifted Claire’s perspective on leadership, leading to greater self-awareness and a stronger emphasis on autonomy for her team. Looking Ahead: Evolve is eyeing growth to a 20-person team, preparing for economic shifts, embracing AI cautiously, and exploring a five-year exit plan. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Claire. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Claire can be found here: Resources: Rebel Ideas by Matthew Syed - Outwitting The Devil by Napoleon Hill - Breathe - Remarkable -
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Episode #495 - The Startup That Refused to Follow the Rules by an Accountant Reinventing Event Finances One Festival at a Time - with Chris Carter
07/07/2025
Episode #495 - The Startup That Refused to Follow the Rules by an Accountant Reinventing Event Finances One Festival at a Time - with Chris Carter
Hi, I’m Granger Forson – you can find me at or on LinkedIn. In this episode of ScaleUp Radio, I’m joined by Chris Carter, founder of EventWise and long-time accountant behind In The Loop. Chris shares an incredible five-year journey of building a startup in one of the most volatile industries – live events – all while raising a young family, getting married, and self-funding the entire venture. His software, EventWise, was born out of necessity during the Covid-19 pandemic, but it's proving even more vital today. EventWise helps event organisers replace clunky, outdated spreadsheets with live financial data and smart scenario planning. What stands out is Chris’s resilience and honest reflection. He didn’t follow conventional startup wisdom—he built out all five core functionalities before launch, learned the hard way about marketing, and now has over 800 events using the platform, including major names like Broadwick. EventWise isn’t just software; it’s a tool built by someone who’s lived the pain points of event planning. Chris also opens up about managing burnout, the importance of team culture, and his transition from accountant to tech startup founder. His clarity of vision, perseverance, and deep love for the events industry shine through in every story he tells. If you’ve ever doubted whether perseverance pays off, this is the episode for you. Whether you're scaling your business or just starting out, Chris’s story will leave you inspired and equipped with new ideas to try out in your own journey. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of bootstrapping resilience, financial innovation and industry transformation with Chris Carter. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Chris can be found here: Resources: The Lean Startup by Eric Ries - AI & I podcast - Motion AI - ClickUp -
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Episode #494 - ScaleUp Club Exclusive: Building Habits and Processes - with Craig Hellen of Bexmedia
07/02/2025
Episode #494 - ScaleUp Club Exclusive: Building Habits and Processes - with Craig Hellen of Bexmedia
In this exclusive ScaleUp Club edition of ScaleUp Radio, we’re joined by Craig Hellen, founder of Bexmedia, a video and motion graphics agency with nearly two decades of experience. This intimate discussion explores how Craig has implemented processes and built habits that help a small, creative team stay aligned, accountable, and productive – all while preserving a strong company culture. What You’ll Learn: How building consistent internal systems (like naming conventions and structured meetings) can improve clarity and alignment across the business. Why clearly communicating the ‘why’ behind new processes is essential for buy-in – especially in smaller teams. The impact of weekly task reviews with a VA on productivity and follow-through. How reinforcing core values through weekly meetings strengthens company culture and morale. The benefits of using tools like monday.com and developing a Business Operational Manual to drive clarity and execution. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Craig. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Craig can be found here:
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Episode #493 - Smart Growth with Smart Lockers – with Ryan Slaney
06/30/2025
Episode #493 - Smart Growth with Smart Lockers – with Ryan Slaney
Hi there and welcome back to another edition of ScaleUp Radio, the podcast brought to you by Smart90, inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I’m Kevin Brent, and in today's episode, I’m joined by Ryan Slaney, Founder and Managing Director of iLockerz – a business that’s leading the way in smart locker solutions for a wide range of industries. Our conversation today is structured in three parts: First, we take a look at iLockerz as a business, including its smart locker technology, use cases, and how it’s carved out a niche in the B2B space. Next, we discuss Ryan’s experience with the challenges of scaling, including a deep dive into lessons learned from product development, the evolution of their market offering. And finally, we wrap up with some quickfire questions to find out more about Ryan’s personal approach to leadership and growth. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Ryan. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Ryan can be found here: Resources: Your Next Five Moves by Patrick Bet-David - Pipedrive - https://www.pipedrive.com/ ChatGPT - Co-Pilot -
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Episode #492 - Turning Passion into Luxury - with Karen Yates
06/25/2025
Episode #492 - Turning Passion into Luxury - with Karen Yates
Hi there, and welcome back to another edition of ScaleUp Radio, the podcast inspired by the Entrepreneurial ScaleUp System and designed to make navigating our scaleup journeys a little bit easier by learning from others' experiences. I’m Kevin Brent, and in today's episode, I’m joined by Karen Yates, founder of Taylor Yates, a luxury handbag and accessories brand based in the UK. Our conversation today is structured in three parts: We start by discussing the business itself, its model, and where it is on the scaleup journey. We then explore Karen’s perspectives on the challenges of scaling up, including cash flow management and brand building, and hear her thoughts on the ScaleUp Challenges Report. Finally, we close off with a few quickfire questions to gain deeper insights into Karen’s entrepreneurial mindset. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Karen. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Karen can be found here: Resources: Daniel Priestley Oversubscribed - Aspire with Emma Grede podcast - Shopify - Notion - WhatsApp - ChatGPT -
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Episode #491 - Brand Like a Jedi, Lead Like a Human and Why Purpose-Driven Companies Attract Loyal Teams and Clients - with Darrell Irwin
06/23/2025
Episode #491 - Brand Like a Jedi, Lead Like a Human and Why Purpose-Driven Companies Attract Loyal Teams and Clients - with Darrell Irwin
Hi, I’m Granger Forson – find me at or connect on LinkedIn – and in this episode of ScaleUp Radio, I talk with Darrell Irwin, the visionary founder behind Cre8ion, Digital, and Humans. Darrell’s story isn’t just about scaling multiple businesses – it’s about scaling with meaning. From walking away from a lucrative agency deal over ethical misalignment to founding Cre8ion, a brand marketing agency rooted in purpose, Darrell shows us what it looks like when personal values shape business success. We explore how he built a tight-knit team through a unique pathway from volunteer to full-time employment, the surprising benefits of a four-day work week, and how constraint actually fuels creativity. His philosophy? Focus on people, purpose, and planet – and profit becomes a byproduct of meaningful impact. His leadership approach shines through in Humans, a personal development company creating space for real, raw conversations. Their ‘Humans Talks’ are like TED Talks but unfiltered – sharing life, struggle, and breakthrough in ways that connect beyond business. Darrell also reveals his grand plan: building an ecosystem of 12 businesses that cross-pollinate to serve the entrepreneur holistically – from branding to personal leadership. This episode is filled with insights, heart, and practical takeaways for anyone looking to scale with authenticity. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of purpose, people and playbooks with Darrell Irwin. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Darrell can be found here: Resources: Rebel Ideas by Matthew Syed - The Crisis Catalyst by Darrell Irwin - High Performance Podcast - Joe Rogan podcast - High Performance app - Duolingo -
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Episode #490 - Reignite Your Creativity and Build a Beautiful Business from Fabric and Focus - with Alice Garrett
06/18/2025
Episode #490 - Reignite Your Creativity and Build a Beautiful Business from Fabric and Focus - with Alice Garrett
Hi, I’m Granger Forson – you can find me at or connect with me on LinkedIn. In this episode of ScaleUp Radio, I’m joined by the inspiring Alice Garrett, founder of Alice Caroline, a business built around the joyful art of quilting, Liberty Fabrics, and empowering creativity. What began as a desire to make Liberty Fabric more accessible to fellow enthusiasts has grown into a thriving enterprise with 34 staff, global reach, and over 700 fabrics curated for quilters, makers, and creatives. Alice’s story is not just about fabric – it’s about passion, purpose, and reconnecting people with creativity through beautifully designed sewing kits, workshops, and books. We talk about how Alice evolved from PhD chemist to entrepreneur, learning every day on the job, and growing a business that now runs five distinct yet interconnected operations – from e-commerce to manufacturing, and from subscription clubs to workshops. It’s a perfect example of “embrace problems” turning into a life’s mission. Culture is key in the Alice Caroline team, and Alice shares how she’s cultivated open communication, safe learning spaces, and the importance of transparency and trust – even when scaling. Her reflections on overcoming her own conflict aversion and learning to love leadership will resonate with any founder navigating growth. If you’re curious about creativity, passionate about purpose, or simply love hearing how businesses evolve through experimentation and joy in the workplace – this is an episode you’ll treasure 💡. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of creativity, culture and focus with Alice Garrett. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Alice can be found here: Resources: Never Eat Alone by Tahl Raz - The Code Of The Extraordinary Mind by Vishen Lakhiani - 4 Hour Work Week by Timothy Ferriss - Alex Hormozi The Game podcast - Notion app - The Mind Valley app - Instagram -
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Episode #489 - Empowering Women Through Craft, with Resilience and Perseverance - with Sheila Ako
06/16/2025
Episode #489 - Empowering Women Through Craft, with Resilience and Perseverance - with Sheila Ako
In this inspiring episode of ScaleUp Radio, Kevin Brent is joined by Sheila Ako Glavee, the founder of Skilled Hands Organisation, a remarkable social enterprise dedicated to empowering women and children through craft workshops. From humble beginnings in Ghana to establishing a recognised organisation in the UK, Sheila shares her journey of resilience, innovation, and community impact. Sheila recounts how her entrepreneurial path evolved — from publishing a lifestyle magazine in Ghana to creating social enterprises that uplift vulnerable communities. Skilled Hands started with a focus on unemployed women, providing them with valuable craft skills, and has since expanded to children and corporate workshops, generating new revenue streams for long-term sustainability. We explore Sheila’s experiences navigating the funding landscapes in Ghana and the UK, the critical importance of mastering grant writing, and how she balances sustainability with social impact. Sheila also reflects on the challenges of scaling a charitable enterprise, the role of partnerships, and her aspirations to expand Skilled Hands across the East Midlands and beyond. Highlights From the Episode Empowering through Craft: Skilled Hands has trained over 500 women in the past seven years and continues to grow. Entrepreneurial Resilience: From running In Thing Maglog to founding Skilled Hands, Sheila shares how self-reliance and perseverance have shaped her journey. Funding Realities: A candid look at the differences between securing funding in Ghana versus the UK, and the critical skills needed to succeed. Vision for Growth: Sheila's ambitious plan to create a global network of Skilled Hands hubs and make a lasting societal impact. Personal Legacy: Sheila’s passion for leaving a meaningful legacy for her family and future generations. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Sheila. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Sheila can be found here: Resources: Podcast with Sheila - Archbishop Duncan Williams podcast -
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Episode #488 - Scaling a Business with Stories, Strategy, and Heart - with Ben Lowndes
06/11/2025
Episode #488 - Scaling a Business with Stories, Strategy, and Heart - with Ben Lowndes
Hi, I’m Granger Forson — you can find me at or connect with me on LinkedIn. Welcome to another inspiring episode of ScaleUp Radio! In this episode, I’m joined by Ben Lowndes, founder of Distinctive Communications, a fast-growing, purpose-led PR and communications consultancy based in the South West. Ben shares his unique journey — leaving a successful career without a set plan, building a business grounded in trust, flexibility, and impact. We explore how Distinctive Communications stands out in a noisy world by telling powerful, human-cantered stories and putting strategy before tactics. Ben opens up about why understanding your real "why" is crucial before you take action — a lesson that resonates deeply for anyone on a scale up journey. We dive into the joy and challenges of flexible and remote working and how creating "fixed points" of connection within a hybrid team can be the secret to building culture and momentum. Ben also shares a powerful story of social impact, where his team’s work raised vital funds to combat holiday hunger in their community — a real example of business making a difference. If you want to learn how slowing down your planning can actually speed up your business success, and how great conversations lead to fabulous results, this episode will leave you inspired and equipped with real-world takeaways. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of building trust, flexible culture, and authentic impact with Ben. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. Ben can be found here: Resources: The Nowhere Office by Julia Hobsbawm - One Night In Turin by Pete Davies - Anti Social from BBC Radio 4 podcast - Americast podcast - Asana -
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Episode #487 - Building a Brand with Trust, Numbers and a Fractional FD Model with lessons from Tectona’s Journey - with Mark Nicholls
06/09/2025
Episode #487 - Building a Brand with Trust, Numbers and a Fractional FD Model with lessons from Tectona’s Journey - with Mark Nicholls
Hi, I’m Granger Forson – you can find me at or connect with me on LinkedIn. In this episode of ScaleUp Radio, I sit down with Mark Nicholls, the founder of Tectona Partnership – a business that provides part-time Finance Director services to companies navigating financial complexity. Mark’s story is one of perseverance, strategic thinking, and a deep understanding of what it takes to build trust and a brand in a competitive market. Starting with just two people in 2012, Tectona has grown into a team of 17 highly qualified FDs, supporting businesses under £20m turnover who need strategic financial help but aren’t ready to bring someone in full-time. We explore how Mark has learned the hard way about the value of delegation, why trying to do it all yourself is a false economy, and the slow but powerful growth that comes from building a reputation through networking and relationships – not just advertising spend. Mark is passionate about helping businesses make better decisions through better data. He speaks candidly about the "price-volume matrix" and how understanding a few key levers in your business could dramatically boost your profitability. And we dig into some rich insights on culture, growth pacing, and how having the right people – and only the right people – can make or break a service-driven business. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of decision-making, brand building and fractional finance with Mark Nicholls. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Mark can be found here: Resources: The Rest Is Politics podcast - Xero -
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Episode #486 - Balancing Growth, Culture, and Family in ISO Quality Services - with Jennifer Appleton
06/04/2025
Episode #486 - Balancing Growth, Culture, and Family in ISO Quality Services - with Jennifer Appleton
In this episode of ScaleUp Radio, Kevin Brent sits down with Jennifer Appleton, the dynamic Director behind ISO Quality Services, a Worcester-based business that's been helping companies achieve ISO certifications for over two decades. Jennifer shares the story of how this family business has scaled from a local consultancy to a global service provider, supporting clients in over 28 countries. What You’ll Learn in This Episode: 🔹 The Business Model: ISO Quality Services thrives on a hybrid revenue model combining upfront implementation fees with a recurring client maintenance model—making for a stable and predictable cash flow. With around 550 clients and a team of 22 in-house employees, plus a network of 20-24 subcontractors, the company has reached a £1.5M turnover and is ambitiously heading toward £2M. 🔹 Challenges of Scaling: Jennifer opens up about the hurdles that come with growth, including staff retention, external impacts like Google algorithm shifts affecting lead generation, and the ongoing challenge of staying competitive with larger firms, especially on salary offerings. 🔹 Family Business Dynamics: Having joined the business her father started 25 years ago, Jennifer reflects on the complexities of leading a family-run company—balancing different viewpoints while always prioritising what’s best for the business. 🔹 Culture & Development: A robust six-month induction process, regular feedback cycles, and mental health support are just a few of the ways ISO Quality Services invests in its people. Jennifer emphasises the importance of aligning employees with the company’s values and long-term vision. 🔹 Strategic Leadership: From quarterly planning to bi-weekly ops meetings, Jennifer shares how structured leadership and planning have helped the business stay on course with its long-term goals. 🔹 Marketing Evolution: With lead generation once dominated by Google search, Jennifer talks about the pivot toward referral-based business and networking—especially as digital algorithms and AI tools like ChatGPT shift the landscape. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. Y For now, continue listening for the full story from Jennifer. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Jennifer can be found here: Resources: Goldman Sachs 10,000 Small Businesses Programme - Productivity Ninja by Graham Allcott - 7 Habits Of Highly Effective People by Stephen R Covey - Fireflies Notetaker - HubSpot -
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Episode #485 - Aligning Business With Values, To Create A Winning Marketplace - with Lorraine Allman
06/02/2025
Episode #485 - Aligning Business With Values, To Create A Winning Marketplace - with Lorraine Allman
On this episode of ScaleUp Radio, Kevin Brent is joined by Lorraine Allman, a purpose-driven entrepreneur and the founder of Party Without Plastic – a marketplace for sustainable, plastic-free party supplies that launched in spring 2024 and is already on an exciting growth trajectory. Lorraine brings a wealth of experience to the conversation, having built and scaled multiple ventures. In this insightful and honest discussion, she shares the highs and lows of her journey so far, from funding challenges to transitioning from founder-led to team-based operations, all while keeping a firm eye on purpose, sustainability, and profit. In this episode, you’ll discover: How Party Without Plastic curates sustainable party products from UK-based small businesses Why building a scalable technical infrastructure took nine months – and was absolutely worth it The commission-based marketplace model that only charges sellers when sales are made Lorraine’s top tips for securing external investment, including aligning on values and vision The power of social proof, including accreditations like the Global Good Market, in customer acquisition The challenges of scaling a team, maintaining brand consistency, and managing time effectively Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Lorraine. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Lorraine can be found here: Resources: The Brand Is Female podcast - Let My People Go Surfing podcast - It Really Is Just Good Business By Jill Poet -
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Episode #484 - Building Trust and Clarity in Financial Planning - with Matthew Naylor
05/28/2025
Episode #484 - Building Trust and Clarity in Financial Planning - with Matthew Naylor
In this episode of ScaleUp Radio, we’re joined by Matthew Naylor, the founder of Whitestone Financial Planning, an independent financial advisory firm that’s built around one core value – personal connection. Matthew shares the fascinating journey of launching his own advisory firm just three years ago, following a career that began not in finance, but in law. After realising his passion for working directly with clients and demystifying the world of finance, Matthew stepped into entrepreneurship – and never looked back. We explore how Whitestone stands apart by prioritising genuine conversations over automation, and why taking time to understand each client’s life and goals forms the backbone of their success. 🔍 In This Episode, We Cover: The origin story of Whitestone Financial Planning – and why Matthew chose to go independent after a major acquisition changed the culture of his previous firm The biggest hurdles of starting a financial advisory business, including navigating compliance and building credibility from scratch How referrals, relationships, and calm reassurance during market uncertainty have fuelled Whitestone’s growth Why trying to “time the market” is never the answer, and the long-term investment philosophy that guides their advice The realities of building recurring revenue in a client-focused business model – and planning for future succession Insights on marketing as a financial advisor, including the power of networking and learning when to outsource Throughout the episode, Matthew also reflects on the value of continuous learning, his use of external support to deliver better client communications, and how staying true to his ethos has helped him build trust and loyalty with his clients. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Matthew. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Matthew can be found here: Resources: Outlook -
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Episode #483 - ScaleUp Presentation - with Tom Hughes from Gemba Docs
05/26/2025
Episode #483 - ScaleUp Presentation - with Tom Hughes from Gemba Docs
In this ScaleUp Club exclusive Q&A edition of ScaleUp Radio, Kevin Brent is joined by Tom Hughes, CEO of Gemba Docs, for a practical and eye-opening discussion on Lean Thinking for SMEs. Tom brings decades of experience in operational excellence and process improvement and shares how small businesses can adopt lean principles without over-complicating things. This session breaks down what lean really looks like in a small business context – and it’s not about cutting costs or mimicking manufacturing giants. It’s about reducing struggle, improving value flow, and making work life better for your team. From leadership behaviours to team rituals, Tom shares real-world tactics that any SME can start using today. Episode Highlights: Why the traditional 8 wastes don't always translate to service businesses – and what to focus on instead The biggest enabler of lean success? Leadership behaviour and priorities How to kickstart a lean journey: Start with yourself, then pull others in The power of small wins and team celebrations to build momentum Simple tools that make a difference: team huddles, improvement channels, and documenting processes with Gemba Docs Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. You can also nominate a guest for ScaleUp Radio if you know someone with an interesting ScaleUp story – you can find how in the shownotes. For now, continue listening for the full discussion with Tom. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Tom can be found here: Resources: 2 Second Lean Book by Paul Akers - Lean Made Simple by David Sykes - Improvement Starts With I by Tom Hughes - Ryan Tierney - Lean Mde Simple YouTube -
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Episode #482 - Unlocking Business Growth the Human Way - with Bob Hayward
05/21/2025
Episode #482 - Unlocking Business Growth the Human Way - with Bob Hayward
Welcome to another episode of ScaleUp Radio with me, Granger Forson. You can find me at or on LinkedIn. This time, I had the true pleasure of talking to Bob Hayward, founder of two incredible ventures: Be More Effective and Key Performance Training. Bob’s entrepreneurial journey is not only seasoned with decades of experience but fuelled by a deep commitment to improving the lives of others. His business Be More Effective is a consultancy designed to unlock human potential through the scientific blend of coaching, training and recruitment, all focused on helping businesses achieve sustainable high performance. His second venture, Key Performance Training, is equally impressive — a regulated training provider using practical skill-building as a pathway to meaningful employment. Think forklift certifications leading to second chances, real jobs, and better futures. What stands out about Bob is his unwavering belief that success in business is about more than strategy — it’s about understanding people. With a background in psychiatry, he brings a unique and compelling lens to leadership and hiring. From avoiding the pitfalls of ‘like bias’ in recruitment to treating people the way they want to be treated (not how youwant to be treated), Bob’s insights could change how you lead your team forever. We also talk about the power of goals and structured onboarding, the mistakes many leaders make by not setting clear performance expectations early, and how just a few adjustments can change retention rates and team energy drastically. If you're in the scale-up phase and you're wrestling with hiring the right people, motivating them, or building a culture that thrives — this episode is essential listening. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of employment transformation, human-centred coaching, and legacy building with Bob Hayward. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Bob can be found here: Resources: The Profit Secret by Bob Hayward - The Inside Advantage by Robert Bloom - 3Hag Way by Shannon Susko - Zig Zigler - Create Motivation by Kate Turner - Crucial Conversations by Emily Gregory - Unreasonable Hospitality by Will Guidara - Defeat Into Victory by William Slim - Any Do app - Remarkable app - Duolingo -
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Episode #481 - Utilising AI to Help Beat Workplace Stress - with Moksha Menon
05/19/2025
Episode #481 - Utilising AI to Help Beat Workplace Stress - with Moksha Menon
In this episode of ScaleUp Radio, we dive into the fascinating journey of Moksha Menon, the driving force behind &I Technologies Ltd and its flagship product, Moai – an AI-powered stress management app designed specifically for the workplace. What began as a university project evolved over four years into a proactive SaaS solution aimed at revolutionising how organisations approach employee stress. Moksha shares how her team pivoted from a hardware concept to a software-first strategy, learning key lessons about resilience, product-market fit, and the power of community support along the way. 🔍 What we cover in this episode: 1. The Business & ScaleUp Journey The origins of Moai at the University of Strathclyde Shifting from a hardware concept to a SaaS solution Targeting forward-thinking HR teams with a proactive stress management tool Using gamification (think Tamagotchi!) to boost user engagement Planning for their first paid pilot in June 2025 and setting sights on unicorn status 2. Scaling Up & Overcoming Challenges Navigating early scepticism about chatbot technology Building the product while the team worked full-time jobs The impact of customer feedback on development iterations Staying lean and leveraging grants and credits for bootstrapping The surprise value of mentorship and peer support 3. Quickfire Insights Lessons learned: The importance of visibility, resilience, and timing If starting again: Build a social presence earlier Biggest surprise: How willing people are to help This is a great listen for aspiring tech founders, HR professionals exploring wellbeing initiatives, and anyone intrigued by how AI is transforming workplace health. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Moksha. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Moksha can be found here:
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Episode #480 - Building A Gym Business Where Everyone Finally Feels At Home - with Louise Williams
05/14/2025
Episode #480 - Building A Gym Business Where Everyone Finally Feels At Home - with Louise Williams
I’m Granger Forson and you can find me at or connect with me on LinkedIn. Today on ScaleUp Radio, I’m chatting with Louise Williams, co-owner of Solace Gym in Cheltenham and the warm personality behind the Pink Pear Bear blog. Louise shares her inspiring journey from feeling frustrated by the unrealistic “insta-perfect” images of motherhood to embracing her own ADHD diagnosis and turning her desire to help others into a thriving community-centered gym. She believed wholeheartedly in creating a place where everyone, from teenagers to seniors, could comfortably work out and feel accepted. Solace Gym’s motto is simple: “Be Yourself.” Whether you’re an avid gym-goer or stepping onto the mat for the very first time, you’ll discover a judgment-free environment that’s not about the most fashionable gear or perfect poses. Instead, it’s about showing up, moving your body, and finding mental clarity through exercise. Through the highs and lows of launching a new venture, Louise highlights the power of patience, solid teamwork, and a healthy dose of creativity. And of course, she reveals how she balances running a gym without contracts, blogging about ADHD, and caring for her family all at the same time. If you’ve ever wanted a supportive community to help you feel empowered, both physically and mentally, this is the episode for you. Tune in to be truly inspired by Louise’s drive and discover how breaking the “business as usual” rules can be a game-changer for your own entrepreneurial journey. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of community, wellbeing, and self-discovery with Louise Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Book a call with Granger - 30 minutes value add conversation for Business owners with Staff. Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Louise can be found here: Resources: ADHD AF podcast - Canva -
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Episode #479 - Creating Authentic Content & Sustainable Growth - with Andrew Kelly
05/12/2025
Episode #479 - Creating Authentic Content & Sustainable Growth - with Andrew Kelly
On this episode of ScaleUp Radio, we dive into the story of Andrew Kelly, the founder of Eightyfive90, a dynamic digital content production company specialising in photography, videography, and drone services. Andrew shares how he turned a crisis into an opportunity when the COVID-19 pandemic forced him to re-evaluate his business strategy – a move that led to significant growth. With turnover increasing by 48% in the last year, Eightyfive90 has expanded beyond Northern Ireland to work with clients in Southern Ireland and internationally. Beyond the lens of content creation, Andrew is also passionate about business mentoring, having supported around 40 early-stage businesses over the past year. His insights into financial management, digital marketing, and subcontractor relationships are incredibly practical – and deeply rooted in authenticity and experience. 🔍 In This Episode: Discover how Eightyfive90 evolved during the pandemic and embraced unexpected growth opportunities. Learn the importance of authenticity in digital marketing and why Andrew prioritises platforms like TikTok for reaching audiences effectively. Get valuable advice on managing cash flow using Andrew's 40-40-20 financial split model to ensure business sustainability. Understand how Andrew approaches subcontracting, setting professional expectations to protect his brand. Hear how mentoring others has shaped his own business journey – from bank accounts to business basics. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Andrew. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Andrew can be found here: Resources: LinkedIn -
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Episode #478 - Marketing That Puts Rural Businesses on the Map - with Liz Graney
05/07/2025
Episode #478 - Marketing That Puts Rural Businesses on the Map - with Liz Graney
In this episode of ScaleUp Radio, Kevin Brent is joined by Liz Graney, founder of Escape the Village, a marketing business born out of her own career pivot from corporate life. Based in rural Britain, Liz has a passion for helping small, often-overlooked rural businesses overcome unique challenges to thrive in a digital-first world. Founded in October 2023, Escape the Village specialises in marketing support for what Liz describes as “well-kept secrets” – rural businesses that struggle with infrastructure limitations, visibility issues, and digital accessibility. From building websites and crafting social media strategies to offering tailored training, Liz and her small but growing team – including her daughter and two virtual assistants – are on a mission to bring rural businesses into the spotlight. The conversation is structured in three parts: The Business & the ScaleUp Journey Liz shares the story behind Escape the Village, how it came to life following a redundancy, and the specific services they offer to rural entrepreneurs. We explore the real-world hurdles rural businesses face, including patchy mobile coverage, poor road access, and even payment processing challenges – all of which make Liz’s work incredibly relevant and impactful. Scaling Challenges & Entrepreneurial Insights Drawing from her corporate background, Liz outlines how she has applied high-level marketing strategies – like geo-targeting and awards recognition – to help small businesses grow. She talks candidly about the transition to entrepreneurship, the importance of outsourcing early, and the mindset shift needed to view support as an investment rather than a cost. Quickfire Questions From work-life balance aspirations to her vision for the business (including her plan to make her daughter a director within the year), Liz offers insightful, honest reflections on scaling a purpose-driven company. The one key thing from this episode? You don’t need to be in a city to build a strong brand – rural businesses can thrive by combining authenticity, digital tools, and community engagement. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Liz. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Liz can be found here: Resources: Eat That Frog by Brian Tracy - The Three Spoonies podcast - To Doodle Do app -
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Episode #477 - Creating Joyful, Sustainable Business for Neurodivergent Entrepreneurs - with Nikki Butler
05/05/2025
Episode #477 - Creating Joyful, Sustainable Business for Neurodivergent Entrepreneurs - with Nikki Butler
In this enlightening episode of ScaleUp Radio, Kevin Brent is joined by Nikki Butler, the dynamic founder behind The Autistic Joyologist. Nikki shares her powerful journey from corporate burnout to creating a thriving, purposeful business that supports neurodivergent entrepreneurs in finding joy, balance and authenticity. Nikki was diagnosed with autism and ADHD at the age of 36, and what followed was a profound transformation. Through her personal experiences and professional insights, she now empowers others through coaching, mentoring and her innovative RADIATE model – a framework for self-reflection, acceptance, and sustainable change. This conversation is full of thought-provoking perspectives on neurodiversity, entrepreneurship, and how to build a business that not only works with your strengths but also doesn't rely on your constant presence. The one key thing you’ll hear from Nikki is the importance of building a business that doesn’t depend on you constantly being present – one that’s sustainable, scalable and aligned with your values. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Nikki. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Nikki can be found here: Resources: Are You Maximising Your Business Potential? Quiz - The Obstacle Is The Way by Ryan Holiday - Rebel Ideas by Matthew Syed - What’s Your Dream by Simon Squibb - ChatGPT Voice App -
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Episode #476 - Redefining Education From the Ground Up - with Hayley Peacock
04/30/2025
Episode #476 - Redefining Education From the Ground Up - with Hayley Peacock
In this inspiring episode of ScaleUp Radio, Kevin Brent sits down with Hayley Peacock, a pioneering educator and entrepreneur who is reshaping the way we think about learning, leadership, and scaling purpose-driven businesses. From a single mother navigating life on benefits to building multi-million pound education ventures, Hayley's story is as powerful as it is practical. She is the founder of Little Barn Owls Nursery Group, with five thriving settings across West Sussex, and the trailblazing Atelia 21 Future School, offering inquiry-based education for children aged 4 to 16. Her approach is grounded in the Reggio Emilia philosophy, viewing children as capable, curious learners who can shape their own educational journeys. We cover Hayley’s entrepreneurial evolution, her innovative educational methods, and the challenges she’s faced scaling both culture and operations across her organisations. 🔍 In This Episode: The bold leap from journalism to education – and buying her first nursery with a loan using her house as security How Reggio Emilia and play-based learning can transform outcomes from birth to 16 The shift from command-and-control leadership to collaborative, culture-driven growth Systemising for scale: lessons from expanding from one to five nursery locations Building a legacy: her mission to impact a million children's lives Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Hayley. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Hayley can be found here: Resources: What’s The Point Of School? By Guy Claxton - Reggio Emilia - The CoCo Note app -
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Episode #475 - Scaling, Exiting, and the Private Equity Playbook - with Alexis Sikorsky
04/28/2025
Episode #475 - Scaling, Exiting, and the Private Equity Playbook - with Alexis Sikorsky
In this episode of ScaleUp Radio, I sit down with Alexis Sikorsky, an experienced entrepreneur, coach, and author of the bestselling book Cashing Out. Alexis co-founded New Access in 2000, growing it into a €45-50 million business with 500 employees before successfully exiting to private equity between 2015 and 2019. Now, through Knight Scale, he provides coaching and advisory services to help fellow entrepreneurs navigate the challenges of scaling and exiting their businesses. This conversation is packed with hard-won lessons on what it takes to build, scale, and ultimately sell a business for maximum value. Alexis shares the critical mistakes to avoid, how to prepare for an exit from day one, and what founders should know before working with private equity. Key Takeaways: ✅ Focus on what's important, not just urgent – carve out time for strategic planning rather than just firefighting. ✅ Have a clear business strategy but be prepared to pivot when necessary. ✅ Maintain a "war chest" with at least 9 months' worth of expenses to ride out downturns. ✅ When seeking private equity, do your due diligence – vet firms thoroughly and create competitive tension. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Alexis. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Alexis can be found here: Resources: Cashing Out by Alexis Sikorsky -
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Episode #474 - Building an Aligned Business - with Megan Stachini
04/23/2025
Episode #474 - Building an Aligned Business - with Megan Stachini
In this episode of ScaleUp Radio, we’re joined by Megan Stachini, the founder of Intrinsic, a business dedicated to helping entrepreneurs create fulfilling, values-driven businesses—without sacrificing their well-being or personal lives. Megan’s approach is all about authenticity and self-discovery, ensuring that business owners align their work with their core values to prevent burnout, build strong teams, and create sustainable success. She shares her insights on flexible work environments, balancing business and family, and why success should be measured by impact and contentment rather than just financial growth. What You’ll Learn in This Episode: ✅ Authenticity as a Leadership Superpower – Why being true to yourself attracts the right staff, customers, and opportunities. ✅ The Power of Work-Life Balance – How flexible working and prioritising family can lead to a more motivated and productive business. ✅ Overcoming Common ScaleUp Challenges – From lead generation to staff alignment, how clarity in vision can solve key business hurdles. ✅ Personal Growth as a Business Strategy – Megan’s perspective on continuous learning and the importance of self-awareness. Megan’s insights are particularly valuable for business owners who feel stuck in the day-to-day, struggle with hiring the right people, or want to build a business that genuinely aligns with their lifestyle and values. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Megan. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Megan can be found here: Resources: The Monk That Sold His Ferrari by Robin Sharma -
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Episode #473 - Habits & Strategies to Drive Great Team Engagement - with Paddy White
04/21/2025
Episode #473 - Habits & Strategies to Drive Great Team Engagement - with Paddy White
In this special Q&A episode, we welcome back Paddy White, founder of Virtual Diamond, to discuss the habits and strategies that drive great team engagement. Recorded as part of our monthly ScaleUp Club session, this episode features insightful discussions led by Granger, with audience participation bringing real-world challenges and experiences into the mix. What You’ll Learn in This Episode: 🔹 Building a Strong Virtual Team Culture – The power of regular communication (weekly, monthly, and annual check-ins) and showing appreciation through personal gestures. 🔹 Creating Buy-in & Loyalty – How transparency around business goals and financials can strengthen engagement. 🔹 Aligning People to Roles – Matching team members’ skills and interests to the right roles for better satisfaction and retention. 🔹 Scaling with the Right Structure – How Paddy balances client work and business management, leveraging her team for maximum efficiency. 🔹 Handling Team Challenges – The importance of transparency and strategic intervention when a new hire isn't the right fit. About Paddy White & Virtual Diamond With over 11 years of experience, Paddy has built Virtual Diamond into a referral-driven business providing specialist virtual assistant (VA) services in areas like accounting, social media, and admin support. She has long-standing client relationships (some for over 9 years!) and a clear strategy for team engagement and business growth. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Paddy can be found here:
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