ScaleUp Radio
Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.
info_outline
Making Communication Work Well In A Small Team
06/27/2022
Making Communication Work Well In A Small Team
On this week’s episode of ScaleUp Radio I’m speaking to Duncan Sutcliffe from Sutcliffe & Co Insurance Brokers. The clue is in the name - it’s a family business that started in the 1980’s and insurance has been in the family well before that. In fact, Duncan is the fourth generation of Sutcliffe’s who work in insurance. The company has experienced some growth since Duncan took over, and even managed to grow during the pandemic. All of this is countered by the fact that the company itself - the people within it, the head count - has shrunk. As you’ll hear Duncan works hard to break the company, and the culture, out of the stereotype of what an Insurance Brokers should be - whilst still striving for excellence for their clients. It really was a wide-ranging conversation, with lots of value for you no matter what level of business owner you are. We discussed: - The power of becoming a virtual team member for many clients, rather than a generic supplier or service provider - The challenge of moving communication from just ‘top to bottom’ within the company, to ‘multi-directional’; wanting the team to have a say in the culture and the direction of the business. - The benefit that an operations director can bring to any business, freeing up you - as the business owner - to make sure that your energies are focused in the right direction. What’s was also noticeable during our conversation is that Duncan is passionate about making sure that the company gives a good, personal level of services to their clients - rather than *just* providing insurance. Duncan can be found here: Who Moved My Cheese? By Dr Spencer Johnson - Winning Minds by Simon Lancaster - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/23516750
info_outline
Business Rhythms
06/20/2022
Business Rhythms
On this week’s episode of ScaleUp Radio we have a great presentation and discussion, all centred around Business Rhythms. First of all, you’ll hear from Granger Forson explaining a little more about Business Rhythms; what they are, how we should approach them and the benefit that implementing them can bring to your business. Arguably, the Business Rhythm, alongside the 90 Day Planning that you will have heard us talk about before, is the most important part of running your business. Essentially, a Business Rhythm is a structure of daily, weekly and monthly meetings carefully put together to ensure that you bridge the gap between strategy and execution consistently well – ensuring that you do the right things and that they are done well. Of course, most of you may already have a rhythm of sorts within your business – but we find that most rhythms are focused on the day to day and miss some really important aspects. We cover some of those and others, including: - What you need to do to get the rhythm right. Maybe the rhythm you’ve already got isn’t the right one for your business? - Why you should still create a rhythm, even if you’re a solo business owner. - How casual encounters can ruin a good Business Rhythm Of course, as always, there is so much more in the episode. Also you’ll hear a panel discussion where a group of business owners talk about their Business Rhythm; how they incorporate and maintain their own rhythm - and how you should go about creating and maintaining your own. A full list of the business owners featured in the panel discussion will be in the show notes. Matthew Parsons of Surftech IT Matt Busby of The Name Label Company Stuart Avis of Audacious Creative Lisa Chambers of KMB Telemarketing Paul Rhodes of Green Gorilla Apps Graeme Thurman of Citizen Communications Faith Guest of Tools of the Trade Nigel Busby of InControl Marketing Jenny Powell of JDP Procurement David Lynes of Unique IQ Steve Bradstock of First Base IT Solutions David Lincoln Lewis of Industrial Switchgear Hannah Haffield of Make More Noise PR Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/23441957
info_outline
You Shouldn’t Try And Be All Things To All People - It Will Possibly Spell The End Of Your Business
06/13/2022
You Shouldn’t Try And Be All Things To All People - It Will Possibly Spell The End Of Your Business
On this week’s episode of ScaleUp Radio, I’m speaking to Ahmad Qayyum from Bluewater Accounting. Bluewater Accounting specialise in the property sector, working with all aspects of the industry - landlords, property investors, construction and trade businesses. Ahmad started the business in 2017 after working in the corporate sector, and now has a team of 9 serving 140 clients. As you listen to Ahmad’s scale up journey so far you’ll hear that he’s no stranger to risk, but it’s a risk that has definitely paid off. We covered an awful lot in our conversation including: - The process of determining your niche within your industry, and how much networking can solidify your place in that niche. - How to react to the realisation that the staff you have isn’t the right one for the business - and how that expensive lesson helps you with future recruitment. - With a team that is working remotely, and in different countries, how do you keep everyone working as one, to the same values and the same goals. What I think you’ll find interesting in our conversation is that Ahmad is unlike any other accountant that we’ve spoken to. He’s passionate about being a business owner and a business leader - rather than only being an accountant. It’ll be interesting to get Ahmad back on in a few years time to see how he’s progressed from where he is now. Ahmad can be found here: Trainual - Notion - Xero - Fathom - Sift - Float - Pipedrive - Keep - Rich Dad, Poor Dad by Robert Kiyosaki - https://www.waterstones.com/book/rich-dad-poor-dad/robert-t-kiyosaki/9781612680170 The E-Myth Revisited by Michael Gerber - The Storybrand by Cole Sheehan - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/23362292
info_outline
I Knew Only A Little About Business - But A Lot About Sales
06/06/2022
I Knew Only A Little About Business - But A Lot About Sales
On this episode of ScaleUp Radio, I’ve gone back into the archives to look again at one of the great guests that we had. The respected author, speaker and expert on the subject of scaling up Jan Cavelle appeared on ScaleUp Radio. She is someone who definitely speaks from a place of experience, having run and scaled up a furniture business which started as purely a sales business - but ended up with 2 factories and 40 employees. The conversation is, without doubt, the most value-filled one that we’ve ever done on ScaleUp Radio. If you’re someone who is looking to scale up your business, there is so much in this episode for you. Amongst the subjects we cover are: - The importance of focus to the scaling up of your business. You need to be committed to it. - What is the difference between growth and scaling up? Aren’t they just two sides of the same coin? - The benefit of putting a system for scaling up in place - and understanding that a system is only a part of the solution. - The power of the phrase ‘Hire Slow, Fire Fast’ and how that can fit into the culture of your business These are really just the brief highlights. There is so much covered in this episode, and it was great to have someone like Jan sharing her expertise and knowledge. Of course, Jan isn’t the only one to write about the process of scaling up your business…. Jan can be found here: Scale For Success by Jan Cavelle - Links to The Entrepreneurial Scaleup System Amazon US Print: eBook: UK Print: eBook: France Print: eBook: Germany Print: eBook: Spain Print: eBook: Italy Print: eBook: Japan Print: eBook: Canada Print: eBook: Australia Print: eBook: Netherlands Print: eBook: Brazil eBook: Mexico eBook: India eBook: Independent Retailers Waterstones (UK): The Book Depository (UK): Foyles (UK): Blackwell’s (UK): Barnes & Noble (US): Walmart (US): Booktopia (Austratlia):
/episode/index/show/scaleupradio/id/23280761
info_outline
The Happiness & Wellbeing of My Staff Come First - Even Before My Clients!
05/30/2022
The Happiness & Wellbeing of My Staff Come First - Even Before My Clients!
On this week’s episode of ScaleUp Radio, I speak to Helen Bower from Adder Bookkeeping. If you listen to some of the panel discussions that we’ve had in the past you might already be familiar with Helen’s voice - but we’ve never heard about her particular journey before. Helen started Adder Bookkeeping after doing a degree in Languages and found herself working in Exports. In 2000, life took a hand and she discovered a love of bookkeeping - and Adder Bookkeeping was born. It’s clear from our conversation that Helen is such a fun, lively character - but that doesn’t detract from the fact that she is a passionate, committed business owner who has her clients and her team at the heart of everything that she does. As always, there is plenty to take away from this episode, and we covered an awful lot of subjects including: - What the one question is that you should ask yourself before setting up your own business. - The difference between doing a profession as part of a company - and making that profession, that role, the root of your own business - The process that changed the business into one that works only in cloud accounting. - How social media isn’t just there for marketing, it can be used for successful recruitment too! Don’t worry if you’re not a bookkeeper, an accountant or work in finance - there’s an awful lot in this conversation with Helen that will help you and your business, no matter what industry you’re in. Helen can be found here: One Minute Manager Meets The Monkey by Kenneth Blanchard - Selling To Serve by James Ashford - The Chimp Paradox by Prof Steve Peters - Xero - Quickbooks - Dext - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/23247785
info_outline
Cash Panel Discussion
05/16/2022
Cash Panel Discussion
Hello and welcome to this week’s episode of ScaleUp Radio. I’m Granger Forson and I’ve been listening back to the 150 or so episodes of ScaleUp Radio - and I wanted to bring you one that really caught my attention. I’m taking you back to February of 2020 to hear again from a couple of business owners discussing something that is pretty much the lifeblood of all businesses - cash. You’ll hear from two business owners who will bring their own unique take, along with their experiences and lessons learned, to talk about cash and it’s relationships with their business. You’ll hear from: Helen Bower from Adder Bookkeeping Matthew Jackson from Jackson Family Funeral Directors They talked about: - Why it’s important to look at the cash flow in your company - What is more important to the future of your business, cash or profitability? - What is a cash conversion cycle - and how often should we look at it? - Should we have a cash reserve and, if so, how much should it be? - What are the numbers we should be looking at when it comes to our cashflow. As you can imagine, they cover many more things along the way, with plenty for you to take away no matter what business you’re in - or where you are on your own scale up journey. Helen can be found here: LinkedIn - Twitter - Matthew can be found here: Facebook - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/23098709
info_outline
The 7 Financial Levers
05/09/2022
The 7 Financial Levers
On this episode of ScaleUp Radio, we have a great presentation and panel discussion, all centred around The 7 Financial Levers. You will have heard us talking about the Power Of Small Change in previous episodes. In fact, there’s a link to the episode all about the Power Of Small Change in the show notes. Briefly, the Power of Small Change is focusing on marginal improvement within your business; small and simple actions over a period of time, having a cumulative effect. The 7 Financial Levers are one of the tools that we use to identify a small change that we can enact, specifically within the cash or financial area of the business. The good thing, you don’t need to be a financial expert to understand these levers, they’re very simple concepts that you can discuss them with your team, or trusted network. I’ll explain more about this during the episode. We’ll also be covering: - The process of deciding which cash lever to pull, and at what time - and what benefit, or small improvement that will bring about in your business - Why the length of time that it takes for clients to pay us - or how long we give for the clients to pay us - should be reviewed regularly. - Why discounting is generally only a good thing for the client, rather than benefitting the business owner in the long term. You’ll also hear from Dave Perrigo from Perrigo Consultants, who will give some insights into the power of the 7 Financial Levers, and the effect that they have had on his business. Finally, there’s a panel discussion with a group of business owners about the 7 Financial Levers and the way that they all use it within their own businesses; the challenges that they’ve faced implementing the 7 Levers - and how they’ve overcome them. This is an incredibly valuable episode for any small business owner, and I know that you’ll find something here that you can immediately put into practise in your own scale up journey. Resources The Power Of Small Change: For information regarding any of the tools mentioned in this episode, please email David Perrigo can be found here: Business Owners on the panel discussion: Matt Busby - The Name Label Company Richard Cox - Langley Business Systems Jeremy Strong - Invoco Telecoms Faith Guest - Tools of the Trade Peter Chatterley - Talent Hackers Stuart Avis - Audacious Creative Graeme Thurman - Citizen Communications Stripe - Futurli - GoCardless - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/23022170
info_outline
It's All Bout Keeping Your Own Identity Within A Franchise
05/02/2022
It's All Bout Keeping Your Own Identity Within A Franchise
On this week’s episode of ScaleUp Radio we want to give you a chance to listen to some of the great content from the back catalogue of the podcast. Back in August of 2019, I spoke to Ian Priest from the Independent Banking Consultancy. It was a fascinating conversation, so we thought that we would give you a chance to hear it again. Ian has got incredible banking experience through his many years in the industry, and it was fascinating to hear about that transition from working for a big company, to working for a franchise. In this episode, we’ll cover: - How to make the decision between a franchise and working as a sole trader - The way to utilise power of the group of a franchise, which you might not have as a one man business - If you’ve built up a business as part of a franchise, is there anything there that you can sell on? - What goes into the decision as to whether or not you’re going to take on any employees This is a fascinating look at what it means to have your own identity as part of a franchise, which Ian has carved out for himself very well. It’s a worthwhile listen if you’ve ever thought about buying into a franchise yourself - or creating one for others to buy into. You can contact Ian by emailing Ian at or through the website Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22967615
info_outline
How Scalable is Your Business?
04/25/2022
How Scalable is Your Business?
On this weeks episode we join the latest ScaleUp club with the panel discussion and presentation around the theme of scalability and the TVR test. This is a great litmus test of business scalability! By learning what you should be prioritising in your business by applying the TVR test to your key products and services you can start to scale and accelerate your growth. Most of us get caught in what has been described as the owner's trap, essentially where we create a business that is over reliant on us. In this episode, Louise explains how to use the TVR framework to help break the cycle and reduce the dependency of the business on you. The information presented by Louise is a brilliant eye opener in terms of where your business is and how you can begin to create a more resilient and scalable business. In addition to a Q&A session we also hear from various business owners in this episode as they talk about where their businesses are and how using the TVR test has given them ideas of how to grow and scale up appropriately. David Lynes of Unique IQ - Clare Vale of Sign Solutions - Dave Perrigo of Perrigo Associates - Steve Bradstock of First Base Solutions - Jenny Powell of JDP Procurement - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here: [email protected]
/episode/index/show/scaleupradio/id/22891763
info_outline
It’s The Set Of Your Sails Rather Than The Direction Of The Wind That Determines Where You End Up
04/18/2022
It’s The Set Of Your Sails Rather Than The Direction Of The Wind That Determines Where You End Up
Welcome to this week’s episode of ScaleUp Radio, where I’ll be talking to Angela Podmore the founder and CEO of Kinetic PR. They are a PR consultancy that specialise in helping organisations to scale and have grown from local to international since they started in 2004. Angela is a real powerhouse of a business owner, and that comes across in this conversation as we cover so many subjects in just the first few minutes! Within this episode, though, is some genuine advice that you can put into practise on your business straight away. Just some of the highlights from our conversation are: - How to identify your competitive edge, and be passionate about your difference within the marketplace. And how knowing your difference will also help you with values and culture within the business. - The importance of ‘putting your heart’ into your business, and not always letting your head make the decisions. - Instilling in your team that their ideas and solutions to client problems are just as valid as anyone else's. You can hear Angela’s passion right throughout this episode, and it’s a passion that is, hopefully, infectious and helps you with your own scale up journey. Angela can be found here: Profit First by Mike Michalowicz - Seven Habits Of Highly Effective People by Stephen R Covey - Better Proposals - Dext - Microsoft ToDo - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22792106
info_outline
A Chance Conversation Led Me To Buy The Business. Let Me Tell You What I Did Wrong
04/11/2022
A Chance Conversation Led Me To Buy The Business. Let Me Tell You What I Did Wrong
On this episode of ScaleUp Radio, we hear from Simon O Gorman, the owner of Adapt IT. Adapt IT have been running since 2001, but Simon only took over the business in 2021, after family circumstances put him in touch with the owner, Martin, which led to a conversation about the business being for sale. In fact, one of the aspects of the conversation is talking to Simon about the process of acquiring Adept IT, which only happened during 2021. It’s a fascinating look at what goes into an acquisition, and some of the challenges that Simon faced. There’s also quite a bit else that we covered in our conversation, including: - Ensuring that every client feels unique to your business. They should feel that they aren’t treated like ‘just another client’ - Why acquiring a business is not something that you should just decide to do - do your homework, and make sure you have a good network of people around you who have experience, especially lawyers! - How you go about pushing your team in their work - without pushing them too far, or not far enough! This is a great conversation, and it was good to hear Simon be so open and honest about acquiring Adept IT, and talk about some of the things that didn’t quite go to plan, as well as the things that went well. It won’t matter how long you’ve been a business owner, which industry you’re in or where you are on your scale up journey - you’ll definitely find some value in this episode. Simon can be found here: The Five Dysfunctions Of The Team by PM Lencioni - Working Smarter by Graham Roberts-Phelps - Text Help Read & Write - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22725674
info_outline
You Can’t Be Great At Everything - Know Your Skills
04/04/2022
You Can’t Be Great At Everything - Know Your Skills
On this week’s episode of ScaleUp Radio, I’m speaking to Rachel Taplin, CEO of Media Matchmaker. It’s a unique business, certainly for ScaleUp Radio, in that it connects organisations and entrepreneurs with journalists, who are looking for help with a specific story or subject. Rachel’s career trajectory is a fascinating one, including an incredibly successful franchise called Mums In Control, but it’s great to hear Rachel’s drive to help SME’s right across her career. This is undoubtedly her passion, and it’s refreshing to see that she’s managed to turn it into a successful business. As always, there’s is a lot of ground covered in our conversation including: - The very distinct difference between PR and Marketing, and what the power of the two is when it comes to your business - Just because you might think that the story about your business isn’t of interest to anyone, doesn’t mean that a journalist won’t want to speak to you about it. - Structure your business in a way that you can still survive, even if you lose your biggest client. Essentially, don’t put all your eggs in one basket. - Sales and marketing is all rooted in relationships. Talking to one person, being the only contact for a client is so powerful. Don’t think that this episode is only for people who work in the media, or are looking to be an ‘influencer’ - there are some genuinely practical pieces of advice from Rachel in our conversation that can be used in the marketing strategy of any sized business, no matter where they are in their scale up journey. Rachel can be found here: linkedin.com/in/rachaeltaplin How To Stop Worrying And Start Living by Dale Carnegie - Street Smart Franchising by Joe Matthews, Don DeBolt and Deb Percival - The Secret by Rhonda Byrne - The Compound Effect by Darren Hardy - Darren Daily -
/episode/index/show/scaleupradio/id/22625867
info_outline
I’m Not Motivated By Money - I Just Want To Serve My Customers In A World Class Way!
03/28/2022
I’m Not Motivated By Money - I Just Want To Serve My Customers In A World Class Way!
Hello, Granger Forson here again with this week’s episode of ScaleUp Radio, where I’m speaking to Tom Hughes co-founder of GembaDocs and 3rd Digital and partner of Lumen Electronics. Tom’s journey was already a fascinating one before he even started GembaDocs, but his scale up journey since then is a great story, and definitely one that all other business owners can learn from. The conversation was pretty wide-ranging, and we covered a lot of ground including: - You need to experience failure, to make you realise how great the successes are - Follow the advice that an experienced business owner gives you, and don’t let pride get in the way - The best marketing is making an incredible product that your clients want; they talk about it and do the marketing for you, meaning that you don’t have to spend money marketing it! As you’ll hear, Tom is a great talker and has so much value and experience to pass on to you, whatever industry your in - and whatever stage of the scale up journey you’re at. Tom can be found here: +44 07712 133615 (WhatsApp or Messages) Resources Paul Akers - Autobiography of a Yogi by Paramahansa Yogananda - Awareness by Anthony DeMello - The Untethered Soul by Michael A. Singer - The ScaleX Insider with Brendan McGurgan - Signal - GembaDocs - WhatsApp - YouTube - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Granger here:
/episode/index/show/scaleupradio/id/22554716
info_outline
Franchising, You're Allowed To Make Mistakes
03/21/2022
Franchising, You're Allowed To Make Mistakes
On this weeks episode of Scale Up Radio I’m joined by Lynsey Le Keux. Lynsey is the owner of Le Keux Vintage, a specialist vintage event company. They offer experience events themed around the 1950s from make up and hairstyles to full blown time-warp experience packages that embody everything we love about 1950’s America – think American diners, Happy Days, Greece, rock and roll. Lynsey started Le Keux Vintage back in 2007 and like many startup businesses this was supported initially by a full time day job and working evenings taking backdrops and various props to clients houses and other venues before Lynsey took the plunge and went full time with her business. Over the years Lynsey has extended the business model to include their own venues for themed parties and events, full makeovers, a range of vintage cosmetic products on a subscription basis and latterly into offering Le Keux franchises. Join myself and Lynsey as we explore the highs and lows of her scaleup journey so far. We discuss the key milestones and challenges along the way, and where she got things right and where she feels she didn’t – including a discussion around the decision to franchise the business. Every business owner’s story is different and Lysney speaks so candidly and eloquently about her Scale Up journey and offers some real insight into the opportunities and challenges that we face along the way, and there are some great takeaways for all of us whatever the stage we are at. Lynsey can be found here- Growth Hub Birmingham Natwest Accelerator Program Aston University Leadership Program Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22499648
info_outline
Checklists For Your Business - InFlight Checks
03/14/2022
Checklists For Your Business - InFlight Checks
On this episode of ScaleUp Radio, we have a presentation and a panel discussion around the idea of checklists. Now, this may sound pretty simple and straightforward, but we look at a different aspect and a different way of looking at them, and the power of how they can be used really effectively. And we also look specifically at some checks that we have developed to help businesses that are scaling up to make sure that they are doing the right things and keeping a check on things. We call those the InFlight Checks. If the term is a little alien to you, In Flight Checks is a process that business owners should be doing, to make sure that they are thinking about the right things as they scale up and that they’r not missing things. This presentation looks at the benefits of having In Flight Checks, and checklists in general; the power of them to help shape the present and future of your business. We also talk about how the checklist isn’t necessarily just for the business owner; it’s something that you could use throughout the team, and we can see how different people have different perspectives on aspects of the business. In the airline industry it’s often the co-pilot that is reading out the checks, and the pilot that is performing them, so that there is that balance. There’s also some great practical advice about how often you should be performing the InFlight Checks - and where might checklists be appropriate within your business. As well as the presentation, there is a panel discussion of business owners around using InFlight Checks, and other checklists, within their businesses. You’ll also hear a lot of talk about tools for InFlight Checks. If you’d like to find out more about getting access to any of those tools, you can email Sam Bailey from The SL Shop: Matt Busby from The Name Label Company: Faith Guest from Tools of the Trade: Matthew Parsons from SurfTech IT: Peter Chatterley from The Talent Hackers: Stu Avis from Audacious Creative: Louise Blunt from BizSmart: Clare Vale from Sign Solutions: Hannah Haffield from Make More Noise: Nigel Busby from Incontrol Marketing Group: Resources: Atomic Habits by James Clear - The Checklist Manifesto by Atul Gawande -
/episode/index/show/scaleupradio/id/22415240
info_outline
There’s No Such Thing As The Perfect Leader - You Can’t Know Everything
03/07/2022
There’s No Such Thing As The Perfect Leader - You Can’t Know Everything
On this episode of ScaleUp Radio, I’m talking with Jake Bailey from Toord. Toord are unlike almost any other business that we’ve ever had on ScaleUp Radio; they are marketing experts that work exclusively with estate agents. So, that’s property photographs, floorpans and virtual tours. As you’ll hear, Jake is quite young, but has already gained some great experience as a business owner, and his enthusiasm is infectious. As always, there is a great range of areas covered in our conversation, including: - The fact that not only has business gone more digital, but selling, or prospecting, has been more successful in a digital world - How living with ADHD can affect your decision-making and creative process as a business owner. - Being very definite in what separates you from your competition, and sticking with that principal - A lot of working with other people comes down to expectations. Expectations of your staff - and yourself Jake is a fascinating person and it was a real joy to speak to him. Aside from him as a person, his scale up journey, and the lessons and challenges he’s experienced so far mean that you’ll definitely have plenty to take away from this episode. Jake can be found here - Apple Notes - 4 Hour Work Week by Tim Ferris - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22322624
info_outline
Sales Is Hard Work - And Hard Work Leads To More Luck In Your Business
02/28/2022
Sales Is Hard Work - And Hard Work Leads To More Luck In Your Business
Welcome to ScaleUp Radio. I’m Granger Forson and this week I’ve been speaking to Jonathan Viney from JV Consultancy Group which specialises in helping organisations with their sale performance. As we’ve said on previous episodes, there are so many people who don’t fully realise the potential of selling within their business. Of course, they understand sales - but the actual selling is something that is a little too complex for them. Jonathan and JV Consultancy aim to help with all of that. Just like all other episodes of ScaleUp Radio, there is a lot of value in this conversation with Jonathan. We cover a lot of ground, including: - How the culture of your business can affect the sales, far more than you would think - The power of referrals when it comes to growing your base of clients, which comes from extensive networking. - The power of focussing on what the customer needs, not what you think they want As you’ll hear, Jonathan has used his 17 years at JV Consultancy well. He’s created a successful international business that is scaling up very well. I know that you’ll get something from this conversation that you can put into practise straight away in your own scale up journey. Jonathan can be found here: Email - Mobile - 07768 400 400 The Tipping Point by Malcolm Gladwell - The Alchemist by Paulo Coelho - Philip Courtenay Luck - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22256663
info_outline
Nurturing Staff To Develop The Team
02/21/2022
Nurturing Staff To Develop The Team
Hello and welcome to Scale Up Radio, I'm Granger Forson and this week I'm talking to Steve Ackroyd from The Job Guru. A recruitment firm based in Gloucester, where they have been helping various companies recruit staff to cope with the new challenges of a growing business. The Job Guru has been running for just over three years now and experienced the milestone of running for one year when the first Covid lockdown kicked in. Since then this recruitment firm has managed to scale up several business and bring the appropriate people to make up the key framework of many great businesses. After the Covid 19 pandemic many businesses have found that they are in need of more staff to deal with the demand of a re-emerging world. Steve has been right there, helping to bring those best suited to those roles and to show how nurturing staff can develop amazing team members and colleagues that can last a lot longer than you might expect." Steve talks about his experiences with recruitment, and how sometimes the role that a business thinks it needs isn't necessarily the role they should be advertising for. Steve also goes on to explain how unique The Job Guru is, and the benefits of taking the time to get to know each client and lay out a roadmap for future success when they go on to scale up their business. Thinking of future growth and how to create the best team possible in your business, Steve explains some of the intricacies of The Job Guru's methods and how they can save employers valuable time by providing all of the information required before they go onto make the decision of bringing in someone new. You can find Steve below; LinkedIn: https://www.linkedin.com/in/thejobguru/ Website: Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22185068
info_outline
Always Be Recruiting
02/14/2022
Always Be Recruiting
On this episode of ScaleUp Radio we have a presentation and discussion for you. This time, we are looking at Recruitment, or Hiring, within your business. It’s a subject that so many business owners *think* they understand, but then end up getting burned when they arrive at the point of taking on the first member of their team. So, what we have in this episode is a presentation, which will cover: - Just how much a ‘bad hire’ can affect the business, and how long that effect can last - What it means to ‘Always Be Recruiting’ - what does that look like? What is a ‘People Bank’? - When does it make sense to go from outsourcing to recruitment; to actually take someone in as staff? - The power of referrals, and whether or not you should be using recruitment agencies Within the presentation, you’ll also hear from David Lynes from Unique IQ who talks about the process he uses when it comes to recruiting, and why, if you see him on LinkedIn, he will constantly have the phrase ‘We’re Hiring’ on his profile. Following the presentation, there is a panel discussion with a group of business owners around the subject of recruitment, looking specifically at the idea of ‘Always Be Recruiting’, and they will share their experiences, thoughts and lessons surrounding that subject. One of the things to point out is that we really only touch on one particular aspect of recruiting for your business. Don’t worry, though, we’ll be looking at other areas in future episodes of ScaleUp Radio. As always, there is an awful lot of value in this episode; no matter what industry you’re in, or where you are on your scale up journey. In the panel discussion: Louise Blunt - BizSmart Himmat Rai - Sentinel Safety Steve Bradstock - First Base Solutions David Lynes - Unique IQ Clare Vale - Sign Solutions Dave Perrigo - Perrigo Consultants Mark Thomas - Delta XML Jenny Powell - JDP Procurement Smart Recruiters - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22087826
info_outline
You Can Be A Local Business, Backed By A National Company
02/07/2022
You Can Be A Local Business, Backed By A National Company
Hello, I’m Granger Forson, here with this week’s episode of ScaleUp Radio. I’m speaking with Richard Hubble from It’seeze Web Design Gloucester. The company does pretty much what it says on the tin; helping small business grow by building them a professional looking website and efficient digital marketing. Richard has been involved in the world of digital marketing and design for quite some time, even though this business is only a few years old. And it’s this experience that we get to hear about - and you get to benefit from! We cover an awful lot of ground during our conversation, including: - How shifting the thinking, as a business owner, to a a digital model, can help you deal with extreme situations like the recent pandemic - The process of making a franchise *feel* like your very own business - The importance of having a criteria when it comes to new clients; are THEY a good fit for YOU? If not - why are you doing business with them? Richard, as you’ll hear, is incredibly passionate about his business, and his industry; so there is quite a bit of a value to pick up from listening to this conversation. Richard can be found here: Scaling Up by Verne Harnish - https://www.waterstones.com/book/scaling-up/verne-harnish/9780986019593 Alan Sugar ‘What You See Is What You Get’ - https://www.waterstones.com/book/what-you-see-is-what-you-get/alan-sugar/9780330520478 Nigel Owen ‘Full Time’ - https://www.waterstones.com/book/nigel-owens-full-time/nigel-owens/9781912631315 Richard Branson ‘Losing My Virginity’ - https://www.waterstones.com/book/losing-my-virginity/sir-richard-branson/9780753519554 WhatsApp - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/22022186
info_outline
Amazing People Do Amazing Things
01/31/2022
Amazing People Do Amazing Things
On this episode of ScaleUp Radio, I’m speaking to Julie Kent MBE. As you’ll hear, Julie has quite a few roles - and we do touch on a few of them - but she’s mainly here to talk about the role she has with the Pied Piper Appeal, which is a charity that works to make a difference to sick and disabled children in Gloucestershire. I’ll let Julie tell the story as to how she became involved with the charity, but she’s changed from fundraiser, to Trustee - to where she is now; which sees her helping out at the shop, overseeing fundraising - and being involved in so many aspects of running the charity. As well as talking through Julie’s involvement with the charity, we also cover: - the benefit to a business in choosing a Charity Of The Year; and making the decision as soon as possible - working to your strengths is best. Know what you do well, and outsource the rest - how to use your own life experience to help whichever charity you decide to help out. The work that Julie does is incredible, and it’s clear to hear the passion that she has for the charity and the work that it does. Julie can be found here: What’s In The Goody Bag podcast - Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21917318
info_outline
Think Big And Believe In Yourself. You Deserve Your Great Success
01/24/2022
Think Big And Believe In Yourself. You Deserve Your Great Success
On this episode of ScaleUp Radio, we’ve got something a little special. As part of a BizSmart meeting, we had a presentation from Mark Wright. Mark is the CEO of Climb Online, a very successful digital marketing agency. You may also know him, however, from the TV show The Apprentice, which he won in 2014. As a result of that Lord Sugar invested in his business and is on the board of directors. In this presentation from a couple of months ago, Mark talks us through his business journey and the challenges he’s faced and overcome along the way. As you can imagine, there is an awful lot of value in this episode. Mark talks about the process of appearing on, and winning, The Apprentice, as well as also covering: - How luck and having ‘famous’ friends isn’t as important as being an industry expert. Know your sector - and be known for knowing your sector - The adage ‘Hire slow, fire fast’ is so true. We’ve talked about it before on ScaleUp Radio - but Mark’s take on *why* it’s so true is worth a listen - What the *real* key to a successful business is. - The best relationship to have with your employees; how to get the best out of them, for good and bad There’s also a section at the end of the presentation where other business owners get to ask him a few questions. Mark is an incredibly successful entrepreneur, and it’s clear how passionate he is about not only his own business - but helping other business owners to succeed also. You’ll definitely find something in this episode that will go towards your own scale up journey and help to make youmake you a better business owner. Mark can be found here: Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21848072
info_outline
Planning Presentation
01/17/2022
Planning Presentation
On this week’s episode of ScaleUp Radio, we have another presentation. If you’re a regular listener to ScaleUp Radio you’ll know that every month we look at another aspect of scaling up your business and there’ll be links to a couple of the previous presentations in the show notes. This time around we’re talking about planning. There’s a great quote “Plans are essentially worthless, but planning is everything” that is perfect for business planning, because it’s not the plan that is the important thing here - but the process of planning and thinking about your business. So, in this episode there’s a lot of valuable content. Amongst it, we’ll cover: - The benefit of planning; and that’s outside the obvious aspect of ‘knowing what the next step is for your business’ - The process of beginning to shape the plan, and bringing the team along with you As well as the presentation, there is also a panel discussion with a group of business owners where we dive a little deeper into the subject of strategy and planning for your business, and how it fits into your scale up journey. There’ll be a full list of the business owners in the show notes. Just a quick note, too, about the fact that you’ll hear me talking about tools and illustrations which we use at Biz Smart to illustrate some of the points that I was making. If you’d like a copy of those, you can get in touch by emailing Businesses in the panel discussion: Graeme Thurman Citizen Communications Richard Cox - Langley Compass Group Matt Busby - The Name Label Company Gary Mawhinney - Platform 81 Matthew Parsons -Surf Tech IT Lisa Chambers - KMB Telemarketing Peter Chatterley - Talent Hackers Faith Guest - Tools of the Trade
/episode/index/show/scaleupradio/id/21773981
info_outline
My Role Is Setting The Direction, And Making Sure That We’re All On The Same Journey!
01/10/2022
My Role Is Setting The Direction, And Making Sure That We’re All On The Same Journey!
On this episode of ScaleUp Radio, we hear from Katy Raines who is the founder and CEO of Indigo Limited. They are a small consultancy business who work solely in the cultural and heritage sectors across the UK and Ireland Initially, Katy started out in the creative arts - as a performer and musician - but the realisation of the life of a freelancer meant that she wanted more order, more structure to her career. After a couple of other job moves, which Katy talks about in our conversation, she decided to go into consultancy, back in 2003. As you can imagine, the past 18 years has seen huge changes in the cultural and heritage sectors; social media, arts funding structures - but that hasn’t stopped Indigo from growing. They now have a staff of four, and have greatly increased the income of the business during that time. Also, Indigo run a number of research programmes, which proved invaluable for clients, and the sector as a whole, when it came to understanding the next steps to make during the pandemic. It’s an incredibly interesting aspect to the work that Katy and Indigo do. This is fascinating conversation about an industry that we rarely cover on ScaleUp Radio and, as always, we cover a lot of ground, including: - How to compete with companies that are much larger than yours - Dealing with opposition and suspicion when offering something for free - The challenge of structuring the business so that it will, eventually, go on without you Don’t worry if you’re not in the arts, culture or heritage sector - this episode contains a lot of value for all business owners. It’s also worth pointing out too, that this was recorded at the tail end of 2021. Obviously, the situation regarding live performances and theatres has changed since then - and will be different again outside the UK. Always best to check with the venue that you’re due to be attending. Katy can be found here: Newscast Podcast - Zoom - Google Data Studio - SurveyMonkey - ScaleUp Radio cannot be held responsible for the content of third party websites Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21704402
info_outline
Business Advice Compilation 2021
12/27/2021
Business Advice Compilation 2021
On this episode of ScaleUp Radio we, once again, bring you a compilation of some great business advice that we’ve heard throughout 2021. There’s no getting away from the fact that it’s been another challenging year for so many, and we’ve heard some great insights and advice along the way that have helped many of us, and will continue to help us as we face the new year. We’ve been lucky enough to have a real range of conversations in the past year - from accountants, lawyers, marketers and IT support right through to restaurant owners, franchisees, funeral directors and gin makers. With all of this diversity it’s been really interesting to see how much common ground there is. At the end of the day the key challenges to building and scaling up a business are not unique to any particular industry or sector. Sure, there are differences, but the key things remain the same. All of our guests have provided some great lessons that they have learned along the way, that can be of real benefit to all of us. No matter the size of your business - large or small - make sure that you celebrate the wins that you have achieved this year. Small and medium businesses are the backbone of any successful economy and you don’t need me to tell you that it can be hard at times. But hold onto the reasons that you started out in the first place. You set out to achieve something, and we have all achieved something special; something to be proud of. Hold onto that star that guides you and drives and work out how you are going to get that little bit closer to it next year. The links to all of the episodes that these pieces of advice are from are below, so you can spend time getting to know each business owner better. This is the last episode of ScaleUp Radio for this year. I want to thank you for your continued support for ScaleUp Radio. We are now being listened to in 59 countries across the globe, with more of you listening and downloading now than ever before. We’ll be back with a new episode on Monday, 10th January. In the meantime, enjoy this excerpts of advice from our episodes in 2021. Links to episodes featured in this compilation: ScaleUp Radio cannot be held responsible for the content of third party websites Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21570989
info_outline
A Franchise Was A Risky Move - But Not As Risky As Starting By Ourselves
12/20/2021
A Franchise Was A Risky Move - But Not As Risky As Starting By Ourselves
This week’s episode of ScaleUp Radio is like no other episode that we’ve ever put out. I’m going to be speaking to Ian Bradley from My Window Cleaner Franchising. You might remember that we spoke to Ian about 12 months ago exactly, about My Window Cleaner. Alongside Ian was Karen Prewer, the founder of the company, with Ian as the Franchise Director. If you missed it, the link to that episode is here: For this episode, though, we hear from Ian again - but also from two people who are franchisees - David Albon and Emma Koch It was also 12 months ago that David and Emma took on their My Window Cleaner franchise and, as you’ll hear, they’ve not taken it easy. It’s fascinating to hear their thought process from leaving their jobs, starting up a new business; and that new business being a franchise window cleaning business - something that has no real connection to their previous careers. If you’re thinking of buying into a franchise - any franchise, really - then this episode is so valuable for you. We talk about some of the signs that you should be looking out for to see whether or not a particular franchise is for you; how to prepare for the process of taking on your first member of staff, as well as how you market a new business whilst also complying with pandemic restrictions. David and Emma can be found here: 01362 515515 Ian can be found here: 0800 999 8811 ScaleUp Radio cannot be held responsible for the content of third party websites Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21480461
info_outline
Core Ideology Presentation
12/13/2021
Core Ideology Presentation
On this week’s episode of ScaleUp Radio we are bringing you another presentation from the ScaleUp Club Meeting. If you’ve listened to any of the previous presentations that we’ve delivered you’ll know the large amount of value and advice in each one. Here's a couple of links to previous presentations: Action Planning - Roles & Accountability - Each presentation that we’ve done has dealt with a different aspect of running a business - and this episode is looking at core ideology, in particular the values and purpose. As always, there is plenty of ground covered in this episode, including: - Why having a core ideology is important, what are the benefits to you and your team - What should it look like; how long should it be, how many sentences should it have? - How you can apply your core ideology, and how you can adapt it from one industry, or department, to another. You’ll also hear from a couple of business owners, who will give their own insights. So, we have: David Lynes - Unique IQ Clare Vale - Sign Solutions Also, there is also panel discussion with a group of business owners who discuss their own core ideologies. During the presentation, I mention a couple of slides that were visible to the people in the meeting. Don’t worry, you’re not missing out on anything by not being able to see them - but if you would like a copy of the slides, get in touch As always, there is a lot of takeaways in this episode. I’m sure you’ll find something that will either help you create your core ideology, or check that your working in the best way for your business. David Lynes can be found here: Clare Vale can be found here: ScaleUp Radio cannot be held responsible for the content of third party websites Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21456119
info_outline
I Want Clients To Have An Awesome Time, So I Made Myself The Head Of Awesomeness!
12/06/2021
I Want Clients To Have An Awesome Time, So I Made Myself The Head Of Awesomeness!
On this episode of ScaleUp Radio, I speak with Sam Sinclar Day from Sinclair Day Accountancy. As well as being the co-owner, she is also the Head of Awesomeness. I’ll let her explain just what that is during the course of our conversation. As you’ll hear they have a refreshing approach to being an accountancy business, and it’s this aim to be different that drives so much of what Sam, and the rest of the business, does. As always, there’s plenty of subjects covered during our conversation, including: - The challenge of keeping up with the changes within an industry, whether it’s practices, technology or needs of the clients - Why empowering your team to make their own decisions within the business can really change the culture of a company - in a good way! - The importance of always be on the lookout for the next benefit you can bring to your clients - How employing DISC profiling changed their recruitment process What comes across so clearly during our conversation, is Sam’s energy and enthusiasm. Not just for the industry that she’s working in, but for the company as a whole; her staff, clients and, obviously, the scale up journey that the business is on. There’s a lot of great content in this episode for you to hear, learn from and put into practise in your own business - but I also think that you’ll benefit from spending some time listening to someone as positive as Sam. Sam Sinclair Day can be found here: 01905 828 262 Xero - Dext - Go Proposal - Centre CRM - The 7 Habits Of Highly Effective People by Stephen R Covey - The E-Myth by Michael Gerber - The Virgin Way by Richard Branson - ScaleUp Radio cannot be held responsible for the content of third party websites Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21351767
info_outline
Filling The Fridge
11/29/2021
Filling The Fridge
On this episode of ScaleUp Radio, I talk with Peter Roper, the founder of The Family Business Practice. This is a business development and learning practice, which helps businesses of all shapes and sizes that are either run by families, or are serving families. Peter has an extensive background in business and is a successful author of several business books, including ‘And Death Came Third’ , but it hasn’t always been a bed of roses along the way, and there are lessons to be learnt as we talk about some of the challenges that he’s faced. In the 8 years since it started it has grown to have nearly 200 members across most of the UK. Pete is incredibly philosophical about the practice, but also the concept of running a business, and it’s the philosophy of “filling the fridge” that separates it from other similar groups and organisations that are out there today. As always, there’s plenty of ground covered in our conversation, including: - How it’s never too late to start your own business. Peter was in his late 50’s when he started The Family Business Practice and, as long as you enjoy what you’re doing, age doesn’t matter. - Transitioning your family business to the next generation isn’t the difficult thing that so many make it out to be. - The difference between a family business and a corporate company. - How essential it is to get financial advice when looking at starting, or growing your business As you’ll hear, Peter is a lively talker and this felt much more like a fireside chat than an interview! I know you’ll get some great nuggets out of this episode Peter can be found here: And Death Came Third by Andy Lopata and Peter Roper - Running On Empty by Peter Roper - The 7 Habits Of Highly Effective People by Stephen R Covey - 7 Strategies For Weather & Happiness by Jim Rohn - Zoom - Xero - Calm - Headspace - ScaleUp Radio cannot be held responsible for the content of third party websites Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21283598
info_outline
My Initial Price Structure Was Very Low - But It Worked!
11/22/2021
My Initial Price Structure Was Very Low - But It Worked!
On this week’s episode of ScaleUp Radio, we hear from Matt Crump who is the owner and MD of Cloud Top Technology. They are an IT support and services business, who specialise in the Microsoft 365 area. It’s still early days of the business, after setting up in July of 2020 but they have already made great moves into a pretty crowded market space. The refreshing aspect of listening to Matt and the journey of his business, is the drive for it be different from the other businesses that are out there - but also be modern and forward-thinking whilst retaining a traditional business view of putting the people, the customers, at the heart of what they do. As always, we cover a lot of ground, including: - The process of keeping up with an industry that is almost constantly changing and evolving. - How powerful networking can be in those early days. - Why working out the pricing for your services needs to be probably a little lower than you might think. - The importance of having routines for feedback and communication in place for when the team is working from home. One of the more incredible aspects to Matt’s business story is that none of it was planned. A really fascinating conversation, with some real value - no matter where you are on your own scale up journey. Matt can be found here: 01299 887222 The E Myth by Michael Gerber - Eat That Frog by Brain Tracy - They Ask, You Answer by Marcus Sheridan - Think Smarter, Do Less, Get More by Andy Hemming - Think And Grow Rich by Napoleon Hill - Audible - Last Pass - Quickbooks - Microsoft Teams - ScaleUp Radio cannot be held responsible for the content of third party websites Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. You can get in touch with Kevin here:
/episode/index/show/scaleupradio/id/21205598