ScaleUp Radio
Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to apply to be a guest, just click here: https://bizsmarts.co.uk/scaleupradio/apply Kevin's New Book Is Now Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/
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Episode #432 - Navigating Hidden Organizational Dynamics - with Vanessa Pozzali of Synthosys
11/20/2024
Episode #432 - Navigating Hidden Organizational Dynamics - with Vanessa Pozzali of Synthosys
In this insightful episode of ScaleUp Radio, your host Kevin Brent is joined by Vanessa Pozzali, the co-founder of Synthosys, a consultancy that specialises in unlocking the hidden aspects of organisations, including culture, leadership, and building high-performance teams. Vanessa shares how Synthosys uses a unique "iceberg" model, focusing on the unseen yet critical elements that drive sustainable organisational success. Synthosys takes a deep dive into what she calls the 4C model, exploring collaboration, communication, clarity, and one crucial element she keeps under wraps! With this approach, Synthosys helps businesses transform their cultures and enhance leadership capabilities, making the invisible visible. Key Discussion Points: Synthosys' Approach to Organisational Culture: Vanessa explains how they view organisations as icebergs, addressing the hidden, often ignored dynamics that affect long-term performance. Synthosys assesses different culture types, using bespoke questionnaires to explore both conscious and unconscious company dynamics. The consultancy implements tailored workshops, leadership programs, and coaching to align a company's culture with its core values. Leadership Challenges and Development: Vanessa highlights the difficulties leaders face when transitioning from founder-led to team-driven cultures. Many leaders are promoted for their technical expertise, not leadership abilities, which can lead to challenges. She also discusses the critical role of emotional intelligence in leadership and how it can be developed through feedback and practice. Leaders need consistent support and supervision, especially to manage the feelings of isolation that can come with leadership roles. Building High-Performance Teams: Synthosys emphasises the importance of trust as the foundation for delegation and effective teamwork. Vanessa touches on the importance of clear communication, including the need to share uncertainties and ambiguities, which fosters trust and cohesion within teams. She discusses the necessity of balancing a results-driven approach with employee well-being to ensure sustainable high performance, particularly in light of changing work preferences, such as the need for flexibility and remote work options. Cultural Differences in Business: Vanessa also explores the influence of cultural differences on business dynamics, comparing the direct communication style in Italian businesses to the more diplomatic “sandwich” feedback approach common in the UK. Understanding these cultural nuances, she explains, is vital for effective leadership and communication, particularly in today’s global business landscape. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Vanessa. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Vanessa can be found here: Vanessa’s Linktree: Synthosys Linktree:
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Episode #431 - Supporting Artists Whilst Changing The Marketplace - with John Sewell
11/18/2024
Episode #431 - Supporting Artists Whilst Changing The Marketplace - with John Sewell
Supporting Artists Whilst Changing The Marketplace In this episode of ScaleUp Radio, Kevin Brent speaks with John Sewell, founder of Cosimo, an innovative online marketplace designed to help early-career and emerging artists showcase and sell their work. With over 1,200 artists already on the platform, Cosimo aims to make art more accessible and affordable while supporting artists through e-learning resources and strategic partnerships. Key Discussion Points: Cosimo’s Unique Business Model Cosimo is designed to support artists in their early careers, offering free listings for artists with the option of paid subscriptions for enhanced features. Unlike traditional art marketplaces, Cosimo doesn’t charge commission fees (which can range from 30% to 50% in the art industry). Instead, the revenue comes from artist subscriptions and corporate sponsorships. Buyers pay for shipping, which includes protection, similar to the Vinted model. Overcoming Fundraising Challenges As a first-time founder, John shares the tough lessons learned from raising funds through the Seedrs crowdfunding platform. It took two years to secure his first funding round, gaining 150+ investors who now form a valuable network. He also highlights the setbacks caused by delays from a micro VC and stresses the importance of contingency planning for future fundraising. Focusing on Marketplace Development While the platform initially concentrated on acquiring artists, the focus has shifted towards attracting buyers and proving market demand. John shares how content creation and social media are key to showcasing the artists' work, and discusses the development of e-learning resources to help artists improve their business skills. This shift is essential as Cosimo aims to create a sustainable and profitable business model before further investment. Technology and the Future John also looks to the future, exploring how technologies like AR/VR and AI can enhance the art-buying experience and create new revenue streams for artists. He envisions a world where AI helps more people tap into their creativity, ultimately expanding the market for Cosimo. John’s Personal Growth as a Founder A lifelong learner, John relies on podcasts and mentorship to inspire new ideas and solve business problems. He finds walking while listening to podcasts particularly helpful and leverages AI tools like ChatGPT, Bard, and Midjourney to streamline various tasks. The support of other startup founders has also been instrumental in his journey. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from John. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - John can be found here: Resources: Tetragrammaton with Rick Rubin podcast - Canva - ChatGPT -
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Episode #430 - Standing Out And Diversifying In A Busy Marketplace - with Charlotte Giddings from Brownie and the Bean
11/13/2024
Episode #430 - Standing Out And Diversifying In A Busy Marketplace - with Charlotte Giddings from Brownie and the Bean
In this episode of ScaleUp Radio, host Kevin Brent speaks with Charlotte Giddings, founder of Brownie and the Bean, a business that started as a mobile café and has since grown into a multi-faceted company with a strong online presence. Charlotte takes us through her entrepreneurial journey, sharing the key decisions and challenges that have shaped the business since it launched in 2019. Episode Highlights: Business Evolution: Charlotte explains how Brownie and the Bean began as a mobile café in a horse trailer and pivoted during the pandemic to embrace e-commerce. They now operate across several revenue streams, including online sales, wholesale, and a thriving corporate gifting division, particularly strong during Q4, where sales increase fivefold. Scaling Challenges: From managing seasonal demand to dealing with skyrocketing ingredient costs (e.g., a 300% increase in cocoa prices), Charlotte discusses the pressures of scaling up. She also reveals the difficulties of transitioning from a hands-on founder to a team manager, alongside navigating cash flow and financing growth. Product and Brand Differentiation: One of the keys to Brownie and the Bean's success is their handcrafted, high-quality products, including brownies, blondies, and cakes for wholesale. They’ve built a strong following on social media, leveraging their personal brand story and behind-the-scenes content to connect with customers. Future Ambitions: Looking ahead, Charlotte plans to grow their corporate gifting line to smooth out seasonal fluctuations, participate in larger festivals like Glastonbury, and ultimately work towards selling the business in the next decade. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Charlotte! Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - More on Brownie and the Bean They are a Suffolk based family business that started life just before the pandemic. They specialise in handcrafted cakes, baked with the finest ingredients (locally sourced wherever possible). Corporate gifting is their main area of expertise and they work with businesses in lots of different ways. They have a huge range of gift ideas on offer from individually wrapped branded brownies, to festive feasting grazing tables. Their brownies are also dispatched all over the UK in gift boxes (which can also be branded with your logo and festive message). You can find out more about their corporate gifting . Charlotte can be found here:
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Episode #429 - Thinking of The Micro, But Maintain Company Culture Across the Macro - with Abid Jafri
11/11/2024
Episode #429 - Thinking of The Micro, But Maintain Company Culture Across the Macro - with Abid Jafri
In this episode of ScaleUp Radio, Kevin Brent sits down with Abid Jafri, the Director of AJ Sports, a family-run business specialising in cricket and hockey equipment with stores in the UK and UAE. Founded by Abid’s father in the 1980s, AJ Sports has grown into a thriving retail business with a strong focus on community engagement and increasing sports participation at the grassroots level. Throughout the discussion, Abid shares his insights on the challenges of scaling a family business, particularly in managing people and leadership development. He emphasises the importance of quick decision-making, effective delegation, and maintaining company culture across multiple locations. A key part of AJ Sports’ success has been fostering transparency with staff by sharing financial information, which, as Abid highlights, can enhance employee motivation and understanding. Abid also touches on the significance of mentorship in business growth, rethinking the concept of work-life balance, and the strategic use of AI tools like ChatGPT and Canva to improve business efficiency. Key Highlights: AJ Sports operates multiple stores in the UAE and UK, with plans to increase its online sales to 15-20% over the next five years. Abid talks about the importance of leadership development and mentorship, particularly when it comes to scaling a business. One of the major challenges in growth has been people management, but setting clear performance metrics and quick decision-making has been key to overcoming these hurdles. AJ Sports prides itself on engaging with the local community to foster a love for sports, particularly cricket and hockey. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Abid. ========================= Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - =================== Abid can be found here: Resources: Start With Why by Simon Sinek - Psychology Of Money by Jim Ware - Hard To Get Rich by Felix Dennis - Alchemy by Rory Sutherland - Audible - Chat GPT - Canva -
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Episode #428 - Payment Pioneers: How To Revolutionise Micro-Business Payments - with Roman Loban
11/06/2024
Episode #428 - Payment Pioneers: How To Revolutionise Micro-Business Payments - with Roman Loban
Welcome to another episode of ScaleUp Radio! I’m your host, Granger Forson. You can learn more about my journey and mission at or connect with me on LinkedIn (). Today, we dive into the inspiring entrepreneurial saga of Roman Loban, the dynamic founder behind two innovative fintech companies, Xiva and FMPay. Both businesses aim to reshape how micro-businesses handle their financial transactions, with a special focus on inclusivity and local community support in Cheltenham. In this episode, Roman shares how he bootstrapped his way to fintech innovation, starting with FMPay and later introducing Xiva, each complementing the other’s services. Roman’s approach to building a local yet expansive company—currently boasting about 30 staff members, with a core team in Cheltenham—illustrates his commitment to community and accessible business practices. We’ll explore the challenges he faced in recruitment, culture cultivation, and lead generation, and how these experiences shaped his business philosophy. Roman also discusses his future plans for FMPay and Xiva, focusing on expanding services and solidifying their status as the go-to payment providers for Southwest England. He shares valuable lessons on the importance of balancing technological advancement with human interaction, ensuring that every client feels connected and supported. Roman’s journey is not just about building successful businesses but also about empowering others, fostering a sense of ownership among his team, and maintaining a deep commitment to his vision despite the hurdles. This episode is a must-listen for anyone interested in the intersections of technology, entrepreneurship, and community impact. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of innovation, leadership, and community with Roman Loban. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Roman can be found here: Resources: Extreme Ownership by Jocko Willink - Lex Fridman Podcast - Chat GPT - WhatsApp -
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Episode #427 - Navigating Business, Rowing Oceans, and Giving Back – The Inspiring Journey of Corrine Amos
11/04/2024
Episode #427 - Navigating Business, Rowing Oceans, and Giving Back – The Inspiring Journey of Corrine Amos
In this episode of ScaleUp Radio, host Kevin Brent sits down with the inspiring Corrine Amos, an entrepreneur with a passion for business, sustainability, and adventure. Corrine is the founder of two diverse businesses—Coco and Kiki, an ethical fashion brand, and Cut Loose London, a video production company. She also holds the remarkable achievement of rowing across the Atlantic Ocean as part of a winning all-female team. We explore Corrine's unique journey, from running two impactful businesses to surviving the physical and mental challenges of rowing 3,000 miles across the ocean. In her candid conversation, Corrine shares how her experience on the ocean deepened her understanding of resilience, teamwork, and overcoming obstacles, offering valuable lessons for her businesses and her entrepreneurial mindset. Coco and Kiki - An Ethical Fashion Brand Corrine’s ethical dungaree brand, Coco and Kiki, not only creates practical and stylish designs but also gives back to the makers in India. Profits from the business help fund social projects, including children's education, with a focus on creating sustainable fashion that benefits vulnerable communities. Cut Loose London - Video Production with a Purpose Starting from her background in film production, Corrine founded Cut Loose London, which works with high-profile clients like Nike and Ikea. Specialising in sustainable and ethical content, the business adapts to fluctuating demands by utilising freelancers, ensuring a flexible and successful business model. Rowing Across the Atlantic As part of a 4-woman team, Corrine rowed across the Atlantic Ocean in just over 42 days, winning the women’s category. The intense mental and physical challenge gave her a unique perspective on tackling business obstacles, teaching her the power of small wins, resilience, and perseverance. Whether you're looking for inspiration on building ethical businesses or seeking insights on mental resilience, Corrine’s story is packed with practical advice and motivational moments. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Corrine. Corrine can be found here: Resources: Secret Leaders Podcast - Grace Beverly Podcast - David Goggins Podcast - Wordpress - Shopify -
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Episode #426 - Turning A Nickname Into A Brand That Reflects Your Approach - with David Murray-Hundley from Pario Ventures
10/30/2024
Episode #426 - Turning A Nickname Into A Brand That Reflects Your Approach - with David Murray-Hundley from Pario Ventures
In this episode of ScaleUp Radio, Kevin Brent is joined by David Murray-Hundley, better known as The Grumpy Entrepreneur. David brings his candid insights on entrepreneurship, investing, and the challenges of scaling businesses, particularly in the UK. With years of experience as a successful investor and entrepreneur, David has a wealth of knowledge to share about what it takes to grow a startup in today's climate. During the conversation, David reflects on the unique challenges within the UK startup ecosystem, especially when compared to the more growth-focused US. He stresses the importance of communication between founders and shareholders, as well as the need for founders to take personal financial risks to show their commitment. David also highlights the difficulties that many businesses face when transitioning from being founder-led to team-driven—a key phase in any scaleup journey. His investment firm, Pario Ventures, which he co-founded with Kevin Doyle, manages over $1 billion in assets and has invested in high-profile companies like Rivian and Bolt. His perspective as an investor further enriches the conversation, offering valuable advice for founders about how to position their businesses for long-term success, rather than focusing solely on rapid growth. Key Discussion Points: The Grumpy Entrepreneur Brand – Originating as a quirky nickname, this personal brand has evolved into a recognisable conversation starter and a reflection of David’s straightforward approach to business. Pario Ventures – The journey of David’s investment firm, from its founding in 2010 to its public launch in 2021, and the notable companies in its portfolio. Entrepreneurial Mindset – Why being a "maverick" and seeing opportunities where others see barriers is crucial for success in both startups and investments. Challenges in the UK Startup Ecosystem – David discusses why scaling up is tougher in the UK compared to the US, with lower valuations and a more risk-averse investor base. Advice for Investors – What to look for in startups: committed founders who have risked their own money and can demonstrate a clear path to profitability. Advice for Founders – Key considerations when taking investment, including the shift from founder-led to team-driven, and why communication and managing expectations are critical. David also touches on the current investment climate, with an improving UK market after a tough year, challenges facing the US market, and the impressive capital efficiency of African startups. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from David. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - David can be found here:
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Episode #425 - Taking On The Challenge Of Empowering Team Leaders - with Jaipal Naidu from Perse Technology
10/28/2024
Episode #425 - Taking On The Challenge Of Empowering Team Leaders - with Jaipal Naidu from Perse Technology
In this episode of ScaleUp Radio, Kevin Brent sits down with Jaipal Naidu, the co-founder of Perse Technology, a company at the forefront of energy and carbon data infrastructure. They explore how Perse is enabling businesses to reduce costs and comply with regulatory requirements through access to critical energy and carbon data. Jaipal shares insights into Perse’s recent Series A funding round and their ambitious plans to scale into new sectors, including finance emissions and embodied carbon. He discusses the unique challenges that arise as a company scales, particularly when transitioning from founder-led operations to empowering team leaders, while maintaining a startup mentality. One standout element of Perse’s culture is the transparency they foster, allowing engineers to see the direct revenue impact of their work, which motivates the team and enhances accountability. Jaipal also delves into their growth strategy, leadership approach, and the continuous process of fundraising that keeps the business moving forward. Key Highlights: Business Model: Perse Technology provides organizations with democratized access to energy and carbon data, with revenue streams that include transaction fees, Software-as-a-Service, and per-transaction fees for carbon reporting. Achievements: To date, they’ve processed 185 gigawatts of energy, saved £4 million for customers, and helped avoid 100,000 tons of carbon emissions. Growth Strategy: With plans to scale from 27 to over 100 employees, Perse is targeting financial institutions and has set ambitious goals for the next three years, including 1,000 gigawatts of energy procured and £10 million in customer savings. Leadership Insights: Jaipal emphasises the importance of daily catch-ups with key team members and balancing operational tasks with strategic planning. Perse focuses on hiring individuals with the right attitude, excitement about the vision, and a strong problem-solving approach. Fundraising: Raising funds is a continuous effort, with the CEO spending up to 75% of his time on investment-related activities. The one key thing Jaipal leaves us with is that transparency and accountability are vital in driving motivation and success within the team—engineers can see the direct impact of their work on company revenue, which is a strong motivator for growth. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Jaipal. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Jaipal can be found here: Resources: Acquired podcast - Motion - Atlassian -
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Episode #424 - How a structured approach to recruitment helps with growth - with Mark Crane from Evolution Risk Group
10/23/2024
Episode #424 - How a structured approach to recruitment helps with growth - with Mark Crane from Evolution Risk Group
In this episode of ScaleUp Radio, host Kevin Brent sits down with Mark Crane, the founder of Evolution Risk Group and CEO of Coachd, to explore his entrepreneurial journey, dive deep into his sales strategies, and share insightful leadership lessons from his experience in building and scaling businesses. Mark is a dynamic leader who brings a wealth of knowledge to the conversation, particularly around effective lead generation, hiring for startups, and leveraging technology to enhance business operations. Here are some key topics covered in the episode: Evolution Risk Group: Mark’s independent insurance brokerage, designed to disrupt traditional insurance practices by focusing on personalised service and client problem-solving. The business faced early challenges with recruitment but has since achieved steady growth. Coachd: A coaching business targeting mid to high-tier professionals seeking career, sales, and mindset coaching. Mark provides both one-on-one and group sessions, sharing how his coaching style empowers individuals to invest in their future success. Sales Strategy and Lead Generation: Mark shares his structured approach to lead generation, dedicating a minimum of 2 hours daily to calls and tracking outcomes meticulously. His goal is to have 60 meaningful conversations from every 100 calls, and he emphasises the power of persistence, follow-ups, and multi-channel engagement using LinkedIn, email, and WhatsApp. Recruitment and Team Building: As a startup leader, Mark explains how he shifted his recruitment focus from experience to cultural fit and attitude, partnering with specialist recruiters to find adaptable candidates willing to perform diverse tasks. He discusses the importance of using tools like Monday.com to track team efficiency and inform his hiring strategy. Leveraging Technology: Mark highlights the tools that drive efficiency in his businesses, from Dialpad’s call transcription and action point features to HubSpot’s CRM system, and the use of WhatsApp for nurturing prospects. These tools have been instrumental in streamlining operations and improving sales efforts. Personal Development: A strong advocate for self-improvement, Mark recommends The Chimp Paradox for mastering mindset and draws inspiration from sales experts like Andy Elliott and Grant Cardone. His 'no-excuses' mentality has been crucial to his success, both as a business leader and coach. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Mark. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Mark can be found here: Resources: The Diary of a CEO - The Chimp Paradox by Prof Steve Peters - Never Split The Difference by Chris Voss - WhatsApp - Dialpad - HubSpot - Monday -
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Episode #423 - Scaling a Sports Academy with Passion and Purpose - with Reece Elbourn of Let's Leap Sports Academy
10/21/2024
Episode #423 - Scaling a Sports Academy with Passion and Purpose - with Reece Elbourn of Let's Leap Sports Academy
In this episode of ScaleUp Radio, we dive into the journey of Reece Elbourn, co-founder of Let's Leap Sports Academy, a business providing vital services like holiday camps, PE teachers, and wraparound care to schools across the UK. Since its inception in 2019, Let's Leap has grown from working with a single school to now partnering with over 30 schools nationally, employing more than 100 staff during peak periods. Reece takes us through the challenges of scaling a company in the education and sports industry, including: How they’ve built a rigorous hiring process to ensure quality staff and maintain a strong company culture. The importance of managing cash flow while constantly reinvesting in the business to fuel growth. The power of word-of-mouth marketing and delivering consistently excellent services, resulting in 10 successful Ofsted inspections and an award for outstanding services to children. Other key insights from Reece include how Let's Leap focuses on quality over quantity, maintaining a commitment to delivering unique, high-quality experiences for children, such as activities like jet skiing and go-karts, and ensuring the wellbeing of their staff through regular training and mentorship. Whether you're in the education sector or scaling your own business, Reece's insights on leadership, recruitment, and financial management will resonate with any entrepreneur. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Reece. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: **Kevin's Latest Book Is Available!** Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent () explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Reece can be found here: Resources: Gary Vee podcast - Patrick Bet David podcast - Diary of a CEO podcast - The CEO Cast -
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Episode #422 - Networking and Referral Marketing in the Digital Age - with Mike Adams of IntroStars
10/16/2024
Episode #422 - Networking and Referral Marketing in the Digital Age - with Mike Adams of IntroStars
In this episode of ScaleUp Radio, we dive into the evolving world of networking and referral marketing with Mike Adams, the founder of IntroStars. IntroStars is a unique platform connecting business founders and sales professionals with key connectors in their industry. Mike shares valuable insights on how networking is shifting from a selling-driven activity to one focused on building genuine relationships, and he explains how referral marketing is moving beyond customer introductions to incentivizing external referrals. We also explore Mike's experiences during the hypergrowth phase at Zoom and how it has shaped his approach to scaling a business. Some of the key highlights include: The Mindset of Networking: Mike emphasises the importance of shifting from a "selling" mentality to one of helping others. It's about building long-term relationships and offering value before expecting something in return. IntroStars Platform: This innovative two-sided marketplace allows businesses to seek introductions from trusted networkers, offering a reward (usually 10% of the deal size) for successful connections. The platform, which is currently being piloted in London, takes care of everything from tracking to payments. Referral Marketing Evolution: Mike discusses the shift towards incentivised referral programs and how companies can benefit from external referrals rather than relying solely on customer-based ones. Platforms like IntroStars make it easy to set up and manage these programs. Cold Outreach is Declining: With the growing importance of warm introductions, businesses need to rethink their marketing strategies. Content marketing and building relationships are becoming far more effective than cold outreach. Lessons from Zoom: Mike shares his experience at Zoom during its period of rapid growth, highlighting the challenges of scaling while maintaining company culture and operational efficiency. He explains how a mission-driven approach can fuel a company’s success. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Mike. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Mike can be found here: Resources: The Superconnectors podcast - https://open.spotify.com/show/3h5l58rLEnBi7Q3cF7lTmf
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Episode #421: Pouring a Greener Future: When in Rome Wine’s Mission for Sustainability - with Rob Malin
10/14/2024
Episode #421: Pouring a Greener Future: When in Rome Wine’s Mission for Sustainability - with Rob Malin
Welcome to another inspiring episode of ScaleUp Radio! I’m Granger Forson, and in today’s episode, I had the pleasure of sitting down with Rob Malin, CEO of When in Rome Wine, a company that’s shaking up the wine industry in the most eco-friendly way possible. Rob takes us through the remarkable journey of When in Rome, a business born out of a passion for both great Italian wine and environmental sustainability. Starting from humble beginnings at a Bath farmers market, When in Rome has grown into a significant player, now selling its innovative, low-carbon footprint wines across major UK supermarkets and even on British Airways flights. The episode dives deep into the challenges and triumphs of growing a business committed to a clear mission: to decarbonize the wine industry by moving away from single-use glass bottles. Rob shares how they’ve embraced alternative packaging like cans, bag-in-box, and paper bottles to reduce their carbon footprint. He also opens up about the creative strategies they’ve employed to change consumer perceptions and build brand awareness on a limited budget. But it's not just about the wine. Rob passionately discusses the importance of company culture and how When in Rome's dedication to sustainability has been the driving force behind attracting the right talent and keeping the team motivated. With a small but mighty team of six, they’ve managed to scale the business while staying true to their core values. Join us as we explore how When in Rome is making a significant impact in an industry traditionally resistant to change. If you’re interested in sustainability, innovation, or just love a great entrepreneurial story, this episode is not to be missed! To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of vision, sustainability, and growth with Rob Malin. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Rob can be found here: Resources: Captain Corelli’s Mandolin by Louis de Bernieres - The Rest Is History podcast - Real Dictators podcast -
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Episode #420: Efficiency, Automation, and the Four-Day Work Week: Insights from madeby Studio - with Sam Taylor & Matt Wheeler
10/09/2024
Episode #420: Efficiency, Automation, and the Four-Day Work Week: Insights from madeby Studio - with Sam Taylor & Matt Wheeler
In this Q&A episode of ScaleUp Radio, Granger Forson sits down with Sam and Matt, the founders of Made by Studio, to discuss their inspiring journey towards implementing a four-day work week, without compromising on productivity or pay. They share their strategies for enhancing efficiency, building capacity, and managing waste within their business, all while maintaining a strong team culture. Key Takeaways: Data Tracking and Measurement: The importance of tracking and measuring data across all business elements. Sam and Matt emphasise that you can't improve what you don't measure. They started with time tracking on jobs and gradually expanded to include operations and financial management, using automation to gain quick insights into business performance. Capacity Building and Process Improvement: The team at Made by Studio has developed systems that free up time for creative work. By documenting business processes in a resource hub, they reduce knowledge bottlenecks, enabling team autonomy. Additionally, they implemented software like Dext for invoicing and created a proposal template that has dramatically reduced the time spent on administrative tasks. Four-Day Work Week Implementation: Two years ago, Made by Studio transitioned to a four-day work week while maintaining 100% pay for 80% time. They achieve this by setting clear expectations, maintaining regular team check-ins, and fostering a strong, collaborative work culture. Client Management and Scope Creep: The founders share their approach to managing client expectations, which includes setting clear project timelines and using signed proposals to manage scope creep. They frame their client relationships as long-term collaborations, ensuring a shared understanding and future project opportunities. Automation Tools and Techniques: Sam and Matt reveal how they've harnessed tools like make.com to automate many of their business processes. This includes integrating software tools for CRM, invoicing, and financial reporting, significantly reducing the time spent on manual tasks. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Sam and Matt. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Sam & Matt can be found here: Matt Wheeler - Sam Taylor -
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Episode #419: Leading by Example: How SupaFoot Is Walking the Talk on Values and Leadership - with Emma Price
10/07/2024
Episode #419: Leading by Example: How SupaFoot Is Walking the Talk on Values and Leadership - with Emma Price
Hi, I’m Granger Forson, and you can find me at BizSmart Gloucestershire(www.bizsmart-gloucestershire.co.uk) or connect with me on LinkedIn(https://www.linkedin.com). In this exciting episode of ScaleUp Radio, we sit down with Emma Price, the dynamic founder of SupaFoot, a flourishing podiatry practice that’s taken a giant leap from a solo operation to a 9-person clinic over the past decade. Emma shares the inspiring story of how she was motivated by her mother’s career shift to start her own business, driven by a passion for helping people. SupaFoot has grown organically through an unwavering commitment to excellence and the power of personal referrals. Emma’s journey is a testament to the impact of living your business values, and her leadership style is all about going first – embracing vulnerability, promoting continuous improvement, and creating a culture where feedback and growth are the norms. As SupaFoot prepares to expand into a new 7-room clinic, Emma discusses her strategic vision for the future. With a keen eye on maintaining the family-like atmosphere that sets SupaFoot apart, Emma is planning for full capacity within five years, with potential franchise options on the horizon. Join us as we dive deep into Emma’s approach to recruitment, team development, and marketing in the niche field of podiatry. Whether you’re leading a business or looking to start one, Emma’s insights into overcoming challenges, staying true to your values, and leading by example will leave you inspired. To ensure you don’t miss any inspirational future episodes, do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of organic growth, values-driven leadership, and strategic expansion with Emma Price. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Emma can be found here: Resources: Atomic Habits by James Clear - Dare To Lead by Brene Brown - Kitchen Table Wisdom by Rachel Naomi Remen - Michael Moseley Just One Thing Podcast - Beditations App - Fitbit -
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Episode #418 - Scaling Sustainability: The CheekyPanda Journey - with Chris Forbes
10/02/2024
Episode #418 - Scaling Sustainability: The CheekyPanda Journey - with Chris Forbes
In this episode of ScaleUp Radio, we are delighted to welcome Chris Forbes, the co-founder of CheekyPanda, a pioneering company in the bamboo tissue and hygiene products sector. Since its inception in 2016, CheekyPanda has grown from a visionary idea into a £15M revenue business with 35 employees and a presence in 10,000 UK stores. Join us as Chris shares the inspiring journey of CheekyPanda, highlighting the challenges, successes, and lessons learned along the way. The standout takeaway for me from this interview with Chris is his emphasis on resilience and adaptability as crucial factors for business success, especially in the face of unexpected challenges. Chris highlights the numerous obstacles Cheeky Panda has encountered, from currency fluctuations and Brexit to the COVID-19 pandemic and supply chain crises. Despite these challenges, Cheeky Panda has continued to grow and innovate, driven by a strong mission and strategic planning. Key Discussion Points: Business Overview: CheekyPanda’s origin: Started in 2016 by Chris' wife with a mission to create sustainable, plastic-free products. Achievements: £15M revenue, 35 employees, B Corp certified, and selling 1 toilet tissue every 2 seconds. Scaling Challenges: Initial struggles: Balancing operations, generating leads, and hiring the right people. Advanced hurdles: Managing larger risks and developing an enterprise mindset. The importance of resilience and agility to handle unexpected events. Funding Journey: Early financing: Using rewards and equity crowdfunding to fund working capital. Success: Raised £500K in 4 weeks through crowdfunding, which showcased demand and facilitated retailer partnerships. Current strategies: Accessing invoice financing and trade finance as a larger company. Key Success Factors: Taking calculated risks, such as removing plastic packaging. Staying true to the core mission and purpose. Prioritizing cultural fit over skills when hiring. Learning from other entrepreneurs and leaders. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Chris. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Chris can be found here: Resources: Netsuite - Xero -
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Episode #417 - Scaling with Simplicity: A Conversation with Steve Witt
09/30/2024
Episode #417 - Scaling with Simplicity: A Conversation with Steve Witt
In this engaging episode of ScaleUp Radio, Kevin Brent sits down with Steve Witt, co-founder of Not Just Travel, to explore the journey and growth of this unique travel franchise business. Founded in 2001, Not Just Travel has become one of the fastest-growing franchises in the UK, with a network of home-based travel consultants. Steve shares valuable insights into their business model, growth strategies, and the lessons they've learned along the way. Key Discussion Points: Business Model & Background: Not Just Travel offers personalised travel booking services through franchised home-based consultants. The company shifted to a franchise model in 2008, allowing for rapid scaling without the cash flow challenges of hiring employees. Scaling Through Franchising: The franchise model has enabled Not Just Travel to add around 200 new franchises per year. The company places a strong emphasis on training, support systems, and cultivating a positive company culture, including daily team huddles and success recognition programs. Leadership and Strategy: Steve emphasises the importance of documented processes and systems, and having a clear "North Star" vision. They've learned from hiring mistakes, now prioritising cultural fit over technical skills. A strategic decision to reinvest profits has fueled growth, with a focus on long-term success rather than short-term gains. Steve Witt's journey with Not Just Travel is a testament to the power of a simple, scalable business model and a strong company culture. Whether you're a budding entrepreneur or an established business owner, there's plenty to learn from Steve's experiences and insights. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Steve can be found here: Resources: Think & Grow Rich by Napoleon Hill - Entrepreneur On Fire Podcast - Seth Godin Books - Mastering the Rockefeller Habits by Verne Harnish - Evernote -
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Episode #416 - Transforming Business & Life from Aphra to Metamorphose: Building Brands & Empowering Women - with Grace Carter
09/25/2024
Episode #416 - Transforming Business & Life from Aphra to Metamorphose: Building Brands & Empowering Women - with Grace Carter
Hi there, I’m Granger Forson. You can find me at [www.bizsmart-gloucestershire.co.uk](www.bizsmart-gloucestershire.co.uk) or connect with me on LinkedIn. In this episode of ScaleUp Radio, we dive deep into the inspiring journey of Grace Carter, a dynamic entrepreneur who has seamlessly blended her passion for branding with a mission to empower women through her newly established Metamorphose Group. Grace started her entrepreneurial journey seven years ago with Afra, a branding agency that has now become part of her larger vision, Metamorphose Group. Grace’s story is one of resilience, creativity, and commitment to social impact. As the managing director of Metamorphose Group, she has built a unique business structure that encompasses 18 brands, each aligned with her core values of mental health, social equity, and entrepreneurship. Through her work, Grace is not only transforming the landscape of branding but also creating platforms that support women in various aspects of life and business. One of the most compelling aspects of Grace’s journey is her candid discussion about the challenges of balancing motherhood with running a business. Her honesty about the sacrifices and mental load involved provides a refreshing perspective on what it means to be a female entrepreneur today. Grace’s approach to team culture is equally inspiring. She leads a team of seven with a focus on flexibility, clear communication, and valuing output over face-time, fostering a work environment that respects the personal lives of her team members. Join us as we explore Grace’s innovative marketing strategies, her vision for the future, and how she’s using her platform to make a lasting impact on the world. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Grace can be found here: Resources: Traction by Gino Wickman - Richard Branson Books - Period Power by Maisie Hill - Scattered Minds by Gabor Maté -
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Episode #415 - Empowering Your Team and Embracing Change - with Rob Spence
09/23/2024
Episode #415 - Empowering Your Team and Embracing Change - with Rob Spence
Welcome to another insightful episode of ScaleUp Radio! Today, we have a fascinating conversation with Rob Spence, the dynamic founder of Paragon Sales Solutions. Rob's journey from starting his business with just £300 and no business plan to scaling it to 12 employees and multiple office spaces is truly inspiring. Tune in to hear how Rob tackled key challenges, the lessons he learned along the way, and his future plans for empowering his team and focusing on consulting, writing, and podcasting. Key Takeaways: Starting Paragon Sales Solutions: Rob Spence began his entrepreneurial journey in 2018 with only £300, driven by sheer determination and a passion for sales. Challenges and Growth: He faced significant challenges, including understanding pricing, managing rapid team growth, and developing as a leader. Success Factors: Rob attributes his success to client retention, a personalized approach, and a willingness to innovate. Future Focus: He plans to empower his team to handle operations, allowing him to concentrate on consulting, writing, and podcasting. Topics Covered: Background and Starting Paragon Sales: Rob's unexpected entry into sales and subsequent success through intense self-study. His decision to start Paragon Sales Solutions after the success of his book "Relationship Selling". Rapid Growth and Challenges: The quick expansion of Paragon Sales Solutions, from one employee to twelve in just 6.5 years. Overcoming the lack of a business plan, learning about pricing, and managing a growing team. Team Management and Development: Initial struggles with hiring and management, leading to a focus on purposeful recruiting and open communication. Measuring success through client and employee retention and satisfaction. Lessons Learned: The importance of not rushing the hiring process and ensuring cultural fit. Knowing the value of your services and pricing them accordingly. Effective marketing through personal branding and direct communication. Rob’s journey is a testament to the power of resilience, continuous learning, and the importance of a strong, empowered team. Whether you're a budding entrepreneur or an established business owner, Rob's insights offer valuable lessons on scaling and evolving a business. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Rob can be found here: https://www.linkedin.com/in/robjohnspence/ Resources: Relationship Selling by Rob Spence - The Paragon Mindset by Rob Spence - A Month to Improve Your Sales by Rob Spence - How To Win Friends & Influence People by Dale Carnegie - The Little Red Book Of Selling by Jeffrey Gitomer - Selling The Wheel by Jeff Cox & Howard Stevens -
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Episode #414 - Unlocking Cost Savings: Alexander Golev’s Path to Software Licensing Success
09/18/2024
Episode #414 - Unlocking Cost Savings: Alexander Golev’s Path to Software Licensing Success
Hi, I’m Granger Forson, and you can find me at www.bizsmart-gloucestershire.co.uk or on LinkedIn. In this episode of ScaleUp Radio, we dive into the inspiring journey of Alexander Golev, founder of SAMexpert. Alexander shares his incredible story of starting and scaling his business, providing valuable insights into the world of software asset management and Microsoft licensing. Alexander began SAMexpert in 2003, and after a few years, he reestablished it in the UK, focusing on cost avoidance and consultancy in the complex field of Microsoft licensing. His journey emphasises the importance of hiring passionate employees who elevate the business and the significance of having a clear long-term vision from the start. At SAMexpert, the team helps large enterprises and service providers navigate the labyrinth of Microsoft licensing, ensuring fair pricing and significant cost savings. Alexander’s approach of giving freely without expectation has not only built strong connections but also opened up new opportunities for the business. With a multicultural team and a culture based on mutual trust and direct communication, SAMexpert stands out in the industry. Alexander shares his vision for the future, aiming for a £20M turnover, 100 employees, and international offices within the next five years, with a shift towards cloud cost management. Join us as we explore Alexander's entrepreneurial journey, his challenges, successes, and the values that drive SAMexpert. Don’t miss this episode packed with insights and inspiration for every business leader. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Alexander can be found here: Resources: Watching The English by Kate Fox - Day Trading Attention by Gary Vaynerchuk - This Is Marketing by Seth Godin - Gary Vee YouTube - Damian Talks Money - WindUp - Waze -
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Episode #413 - From Hobby to Global Success: The TruffleHunter Journey navigating storms - with Nigel Whitehouse
09/16/2024
Episode #413 - From Hobby to Global Success: The TruffleHunter Journey navigating storms - with Nigel Whitehouse
Hi, I’m Granger Forson, and welcome to ScaleUp Radio. You can find me at www.bizsmart-gloucestershire.co.uk or connect with me on LinkedIn. In this episode, I had the pleasure of talking with Nigel Whitehouse, the visionary behind TruffleHunter UK. Nigel started TruffleHunter as a hobby in Italy back in 2006, which evolved into a thriving business by 2010. Today, it stands as the UK's only company manufacturing a wide range of truffle products, from oils to butters, and fresh truffles. TruffleHunter operates across multiple channels, including online sales, retail, food service, and exports, with a strong brand presence in English-speaking markets. Despite achieving a decade of consistent growth, TruffleHunter faced significant challenges when COVID-19 disrupted operations. Online sales surged, but wholesale plummeted, leading to a need for restructuring. Nigel shares insights into how he managed to streamline operations, right size the company, and retain a loyal core team. One of the key highlights of TruffleHunter’s journey is their expansion into the US market. With a new distribution deal, Nigel is optimistic about significant growth opportunities ahead. He also discusses the complexities of Brexit, raw material inflation, and the future plans for enhancing production efficiencies. Join us as we delve into Nigel's inspiring journey, exploring the highs and lows of scaling a niche business and the strategies employed to overcome unforeseen challenges. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Nigel can be found here: Resources: Newscast - Americast - Football Daily -
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Episode #412 - Be True To Yourself And Your Clients - with Jojo Smith
09/11/2024
Episode #412 - Be True To Yourself And Your Clients - with Jojo Smith
Hi there and welcome back to another edition of ScaleUp Radio, the podcast inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I’m Kevin Brent and in today's episode I’m joined by Jojo Smith, the founder of CreativSAS. Jojo brings over 20 years of corporate business development experience and has now dedicated her efforts to helping entrepreneurs build impactful brands and businesses through creativity, self-awareness, and strategy. We'll delve into how being true to oneself can attract the right clients and stand out in the market, and discuss Jojo’s inspiring vision for a "Children's Home Enterprise" to mentor young entrepreneurs from the care system. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. For now, continue listening for the full story from Jojo. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - JoJo can be found here: Resources: Loving Yourself Beyond Belief by JoJo Smith - The Diary of a CEO podcast - Dani Wallace - Dubsardo - Counting Up -
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Episode #411 - Rapid Scaling Success: Building a Thriving Remote Team - with Scott Gulliver
09/09/2024
Episode #411 - Rapid Scaling Success: Building a Thriving Remote Team - with Scott Gulliver
Welcome to another inspiring episode of ScaleUp Radio! I’m Granger Forson, and you can find me at www.bizsmart-gloucestershire.co.uk or on LinkedIn. Today, we’re diving into the entrepreneurial journey of Scott Gulliver, the visionary founder of Fluff Software. Scott founded Fluff Software in 2020 with a clear mission: to bring the best practices from his extensive agency experience into his own company. What started as a two-person operation has rapidly grown into a thriving business with a specialised focus on visitor attractions. This episode explores how Scott’s bold decisions and strategic thinking have propelled Fluff Software to success. One of the standout moments in Scott’s journey was hiring his brother-in-law with no coding experience and transforming him into a skilled developer. This move, emblematic of Scott's commitment to investing in people, has paid off tremendously. We’ll hear about the challenges and triumphs of scaling from 2 to 7 employees in just one year, and how Scott managed to maintain quality and client satisfaction during this rapid growth. Scott’s dedication to client relationships and delivering excellence is a key driver of Fluff Software’s success. By focusing on a niche market—visitor attractions—Scott has carved out a unique space for his business, applying a fresh perspective and innovative solutions to enhance user experiences. Balancing work and personal life is an ongoing effort for Scott, especially with young children at home. He shares how his family motivates him and the systems he’s implemented to maintain a healthy work-life balance, even while leading a remote team spread across multiple countries. Join us as Scott reveals his plans for the future, including hiring a marketing manager to sustain growth and continuing to invest in long-term client relationships. This episode is packed with valuable insights and practical advice for anyone looking to scale their business successfully. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Scott can be found here: Resources: Be Where Your Feet Are by Scott O’Neil - 2 Bobs - How I Built This - Finch -
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Episode #410 - ScaleUp Club - Marketing and ROI - with Mike Dunn
09/04/2024
Episode #410 - ScaleUp Club - Marketing and ROI - with Mike Dunn
Hi there and welcome back to another edition of ScaleUp Radio, the podcast inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I’m Kevin Brent and in this Q&A episode of ScaleUp Radio recorded during our monthly ScaleUp Club meeting, we sit down with Mike Dunn of Excel TM Group, a leader in construction telemarketing. Mike shares their innovative approach to delivering quality leads and ROI, focusing on understanding client goals and prioritising quality over quantity. We'll explore their successful marketing initiatives, including hosting their own construction show and leveraging LinkedIn. Mike also discusses the importance of staff retention and creating a positive office environment. Plus, hear how his wife and business partner keeps marketing spend aligned with achievable ROI. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. Tune in for valuable insights and tips from Mike Dunn of Excel TM Group. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Mike can be found here: 07946 767634
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Episode #409 - Building relationships and effective storytelling are vital for success - with Joe Seddon
09/02/2024
Episode #409 - Building relationships and effective storytelling are vital for success - with Joe Seddon
Hi there and welcome back to another edition of ScaleUp Radio, the podcast inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I’m Kevin Brent and this week on the show I’m joined by Joe Seddon, founder and CEO of Zero Gravity. Joe shares his entrepreneurial journey, starting with just £200 to build an MVP, leveraging storytelling to attract investors, and raising a £425k pre-seed round. He emphasises focusing on solving one key problem initially, building a strong culture, and hiring for values over skills. Joe's mission is to help students from low-income backgrounds access top universities and careers, breaking the link between socioeconomic status and opportunity. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. Stay tuned for Joe's insights on building and scaling a mission-driven tech startup. Let's dive in! Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Joe can be found here:
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Episode #408 - Bringing the Personal Touch to Estate Agency: A Journey - with Russell Walters
07/15/2024
Episode #408 - Bringing the Personal Touch to Estate Agency: A Journey - with Russell Walters
Hi there, I'm Granger Forson, and you can find me at www.bizsmart-gloucestershire.co.uk or on LinkedIn. On this episode of ScaleUp Radio, I'm thrilled to welcome Russell Walters, owner of RB Walters Estate Agents. Join us as we dive into Russell's inspiring journey and uncover the secrets behind his business's success. Russell brings 37 years of experience to the table, having started his career at just 16. With a commitment to exceptional personal service, RB Walters Estate Agents has redefined the standard in the industry. They focus on building genuine relationships with their clients, offering a level of care that goes beyond mere transactions. In our conversation, Russell shares how meticulous planning and research were crucial to their successful launch, even amid the volatile housing market during the pandemic. He discusses the importance of a strong online presence and how their personalized website and active social media engagement have set them apart. You'll hear about the challenges they faced, like the long delay between starting work and getting paid, and how they navigated these with a pragmatic approach. Russell also opens up about his motivations for starting the business, driven by a desire to change the perceptions of estate agents through unparalleled service. Russell's vision for RB Walters includes sustainable growth and maintaining quality over quantity. He aims to expand moderately while ensuring the business remains a trusted, independent firm. His story is a testament to resilience, innovation, and the power of personal branding. To ensure you don’t miss any inspirational future episodes do subscribe to ScaleUp Radio wherever you like to listen to your podcasts. So, let’s now dive into the inspiring journey of planning, service, and resilience with Russell Walters. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Russell can be found here 07540 129 924 Resources: Michael Heppell - Zoom - WhatsApp -
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Episode #407 - Keeping It Niche, Campers and Community - with Lindsay Berresford
07/01/2024
Episode #407 - Keeping It Niche, Campers and Community - with Lindsay Berresford
Hi there and welcome back to another edition of ScaleUp Radio, the podcast inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I’m Kevin Brent and this week on the show. I’m joined by Lindsay Berresford, the driving force behind a successful handmade camper van business, Quirky Campers. We explore their unique business model, the annual festival Camp Quirky, and their growth strategies. Lindsay shares their journey from a hobby to a thriving business, overcoming challenges, and the importance of building a strong customer service team. We also discuss balancing workload, maintaining core values, and the potential of employee ownership. Plus, Lindsay talks about her focus on self-development and invites listeners to learn more about Quirky Campers. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. Stay tuned for an inspiring conversation! Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Lindsay can be found here: Resources: Spill - Good Inside with Dr Becky - Brene Brown - Dare To Lead Podcast - Rikki and Jimmy on Relationships - Canva - Semrush SEO Optimisation -
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Episode #406 - ScaleUp Club - Constructing Your Competitive Advantage - with Adrian Burden
06/24/2024
Episode #406 - ScaleUp Club - Constructing Your Competitive Advantage - with Adrian Burden
Welcome to ScaleUp Radio! In today's episode, we explore competitive advantage with Adrian Burden, a tech entrepreneur and author of Start to Exit. Adrian's diverse background spans materials science, venture capital, and anti-counterfeiting tech, leading to his current roles in innovation and blockchain SaaS. Key takeaways include: - Competitive advantage goes beyond a USP—it's about true differentiation. - Niching down and deeply understanding your sector creates an edge. - Protect your intellectual property with trademarks and cybersecurity. - Focus on quality and agility over cost for sustainable growth. We'll discuss protecting technology, leveraging organized processes, and crafting unique selling propositions. Stay tuned as Adrian shares insights on maintaining a competitive edge in today's market. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. ========== Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin & Granger here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Here is Adrian’s previous episode of ScaleUp Radio: Adrian can be found here:
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Episode #405 - A Seafood Story Of Struggles & Success - with Steven Thai
06/19/2024
Episode #405 - A Seafood Story Of Struggles & Success - with Steven Thai
Hi there and welcome back to another edition of ScaleUp Radio, the podcast inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I’m Kevin Brent and this week on the show I’m joined by Steven Thai, founder of Ocean King, a business that started with a van selling prawns and grew into a 32,000 sq ft food distribution company. Steven shares his inspiring journey from being a Vietnamese refugee to leading a successful business. He discusses the importance of core values, strategic growth, and delegating tasks. Key turning points include joining an entrepreneur peer group and implementing EOS/Traction methodologies. Steven also offers valuable advice and book recommendations for entrepreneurs. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. Tune in for an episode filled with insights and inspiration! Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Steve can be found here: Resources: Start With Why by Simon Sinek - Traction by Gino Wickman - The Five Dysfunction of a Team by Patrick Lencioni - Shoe Dog by Phil Knight - ChatGPT -
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Episode #404 - Psychological Safety - Panel Discussion
06/17/2024
Episode #404 - Psychological Safety - Panel Discussion
Hi there, and welcome back to another edition of Scale Up Radio, the podcast inspired by the entrepreneurial scale up system and designed to make navigating our ScaleUp journeys that little bit easier by learning from others experiences. I'm Kevin Brent, and this week on the show, we bring you one of our panel discussion episodes, where we look at a particular aspect of scaling up and discuss it with our panel participants. This time, we dive into the crucial concept of psychological safety and its impact on teams and businesses. Psychological safety creates a trust-filled environment where people can take risks, ask questions, and voice differing opinions without fear. It's the bedrock of high-performing teams and healthy, constructive conflict. We'll discuss the challenges of fostering this safety in remote work settings, the importance of hiring for cultural fit, and how to balance psychological safety with the need for productive tension and innovation. Make sure you don't miss this or any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcast. For now, Join us to learn how you can build a culture that not only supports but also thrives on openness and trust. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE -
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Episode #403 - Managing The Cultural Shift Between Academia & Business - with Mark Kotter
06/14/2024
Episode #403 - Managing The Cultural Shift Between Academia & Business - with Mark Kotter
Hi there and welcome back to another edition of ScaleUp Radio, the podcast inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I’m Kevin Brent and today I’m joined by Mark Kotter, neurosurgeon, stem cell biologist, and CEO/founder of Bit Bio. Mark shares how Bit Bio is coding cells to become specific types for new cures and research tools. He discusses the major cultural shift from academia to business, focusing on teamwork, communication, and decision-making. As Bit Bio grew from a small team to over 200 employees, Mark highlights the importance of purposeful hiring and evolving organisational structures. He also emphasises fostering an open, trust-based environment for rapid innovation. Make sure you don’t miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. Tune in for insights on scaling a biotech company from a true pioneer in the field! Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: You can get in touch with Kevin here: Kevin's Latest Book Is Available! Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - Mark can be found here: Resources: ChatGPT -
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