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Doing the Customer Experience Right, with Stacy Sherman

Secret Sauce 365

Release Date: 10/28/2021

An Architect’s Tips on Maximizing Your Business Space show art An Architect’s Tips on Maximizing Your Business Space

Secret Sauce 365

What You Will Learn: What you need to consider when your business needs to expand How can inflation impact your construction budget? How to deal with planning and zoning boards when you need permits How to improve your home and how to get value out of an addition

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Secret Sauce 365

What You Will Learn: What are some password best practices? What is risk surface? Is multi-factor authentication needed? How does least privilege help secure your business?

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Secret Sauce 365

What You Will Learn: Importance of building and fostering business relationships Understanding the sales dynamic Why customer service is a lost art

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Secret Sauce 365

What You Will Learn: How important is your business data for your marketing plan? What should a business owner consider adding to their marketing budget that they haven’t had? How is social media continuing to change the marketing landscape? What older marketing methods may still be worth keeping and what should we say goodbye to? Does your business have a mission, vision, value statement and why do you need to?

info_outline Doing the Customer Experience Right, with Stacy Sherman show art Doing the Customer Experience Right, with Stacy Sherman

Secret Sauce 365

What You Will Learn:

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Secret Sauce 365

What You Will Learn:

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Secret Sauce 365

What You Will Learn:

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Secret Sauce 365

What You Will Learn:

info_outline Best Practices in Business and Best Practices in Life show art Best Practices in Business and Best Practices in Life

Secret Sauce 365

What You Will Learn:

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Secret Sauce 365

Stan Hladik began his career as a State Farm Insurance agent in 1989. After diving into the insurance world and learning all of the ins and outs of the industry, Stan transitioned to Hanson & Ryan Insurance where he became a partner in 1997 and then Vice President of Operations. In 2015, Stan established The Secret Insurance Agency in Totowa, NJ. For the past five years, Stan and The Secret Agents have been a trusted agency for all of their clients.

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What You Will Learn:

  • What is the difference between customer experience and customer service?
  • What is customer journey mapping?
  • How does the customer experience (CX) affect customer retention?
  • How do you start best practices for the customer experience?
  • How can a high-level customer experience be a game-changer for your business?

About Stacy Sherman

Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue. 

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