Top Tips For Improving The Performance Of Your Outbound Sales Teams - with Clare Baker
Secrets To Contact Center Success
Release Date: 07/05/2021
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info_outlineClare Baker is the Country Manager for Australia and New Zealand at eGENTIC.
She has 25 years’ experience in sales, both as a BDM (Business Development Manager) and in sales management. Most of that time, she’s worked in the outsourced contact centre industry, with many clients across a wide range of industries.
Today, she shares how to lift the performance of your outbound sales teams.
Clare’s Top 3 Tips:
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It all comes down to the environment. So make sure you create one that’s set-up for success (13:37).
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Make sure that your Team Leaders have been trained in how to coach and understand their individual agents (13:47).
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Make sure the calling lists give agents the best change of success, by making sure the people they’re calling actually want or need what you’re selling (14:15).
You'll Learn:
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Clare’s controversial advice which will help your team leaders best understand their team, so they get the best from them (04:05).
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A couple of easy ways team leaders can recognise the success of agents (05:20).
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The 2 common gaps Clare sees in lower performing centres. Plug these, and success is assured (07:12).
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What Team Leaders are often saddled with, which gets in the way of them growing sales (08:14).
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Clare’s great ‘Haystack Metaphor’, that will help you ensure your agents remain motivated (08:53).
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The one thing Clare’s noticed that makes the world of difference in agents being fired up (11:44).
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The simple question that will guide you in how to improve outbound sales (12:18).
Connect with Clare on LinkedIn: https://www.linkedin.com/in/clarebaker1/