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Secrets To Contact Center Success

Bringing you the latest and greatest tips from the best and brightest minds in the call center and contact center industry. We discuss topics including hiring, training, sales, productivity, customer experience (CX) and much more. Brought to you by BravaTrak. Our Sales Leadership System enables contact centres to increase revenue and achieve their sales growth targets. All by measuring and improving the sales leadership capability of your Team Leaders. This is YOUR show. Send me an email at [email protected] about what you’d like covered, who you’d like to star on the show, and how it can be improved.

info_outline How We Transformed Customer Care at Spark with Digital Adoption - with Dan Cooper 12/20/2021
info_outline Secrets to Customer Support Success - with John Kelly and Jessica Voss 12/13/2021
info_outline Discover a Supportive Performance Management Approach, Which Helps Your People Reach Their Potential - with Justin Baty 12/01/2021
info_outline How the Next Generation of Conversational AI Can Revolutionise your Contact Centre - with David Stone 11/22/2021
info_outline A Smarter Way to Improve Your Organisation’s Customer Service and Experience - with Alex Mead 11/14/2021
info_outline How to Increase Customer Loyalty by Reducing Customer Effort - with Gabriel Mendez 11/08/2021
info_outline Tips on How to Modernise Your Reporting, To Empower Managers to Make Better Decisions - with Immanuel Joseph 11/01/2021
info_outline How We Maintain a Positive Work Culture Through Values, and Changes We Made as a Result of Lockdown - with Stephanie Riordan-Edmonds 10/25/2021
info_outline How to Create Amazing Team Leaders - with Marc Carriere 10/20/2021
info_outline Two Critical Steps to Successful Strategy Implementation - with Michael Clark 10/11/2021
info_outline Digital Customer Service Conversations That Sell – What You’re Probably Missing - with Paolo Fabrizio 10/04/2021
info_outline Why Your Agents’ Headsets May Be Hurting Customer Experience and What To Do About It - with Chris Clark 09/29/2021
info_outline Exciting New Technologies That Can Transform Your Contact Centre - with Cloud Tech Gurus 09/20/2021
info_outline How to Increase Sales through Excellent Customer Service - with Phil Skingsley 09/13/2021
info_outline How We Freed Up Team Leader Time to Do More Coaching - with Sarah Mannion 09/06/2021
info_outline Discover the 4 Key Pillars of a Successful Customer Experience Strategy - with Gerry Brown 08/30/2021
info_outline How To Recruit High Potential CSRs - with Rachna Singh 08/23/2021
info_outline Your Omnichannel Strategy: Common Problems and How to Solve Them - with Julien Rio 08/16/2021
info_outline How to Overcome the Sales Leadership Challenges in Financial Services - with Mark Kenning 08/09/2021
info_outline How We Created World-Class Customer Experience at the Best Bank in the World - with Geeta Sreeraman 08/02/2021
info_outline How to Reinvent your Contact Centres to Deliver Outrageously Great Customer Experience - with Nigel Piper 07/26/2021
info_outline How Workforce Management Can Help Your Contact Centre Make Better Decisions - with Josh Walton 07/19/2021
info_outline Customers Are Abusing Your Agents. Here’s What To Do About It - with Deepak Selvaratnam 07/12/2021
info_outline Top Tips For Improving The Performance Of Your Outbound Sales Teams - with Clare Baker 07/05/2021
info_outline How We Transformed DBS into the Best Bank in the World - with Andrew Sidwell 06/28/2021
info_outline How To Create An Award-Winning Contact Centre With Servant Leadership - with Emma Riordan 06/21/2021
info_outline 13 Tips For Dealing With Stress In Your Contact Centre - with Lance Burdett 06/14/2021
info_outline The 6 Domains of Customer Experience You’re Not Paying Attention To - with Daniel Ord 06/07/2021
info_outline 7 Traits of High Potential Team Leaders - with Blair Stevenson 05/31/2021
info_outline 3 Tips to Win the CRM Awards - with Laurie Smith 05/26/2021
 
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