How to Increase Sales through Excellent Customer Service - with Phil Skingsley
Secrets To Contact Center Success
Release Date: 09/13/2021
How We Transformed Customer Care at Spark with Digital Adoption - with Dan Cooper
Secrets To Contact Center Success
Dan Cooper is the Head of Digital at Spark NZ. He’s been working in the contact centre industry since the late 90s. Over the past few years, Dan’s lead the transformation of Spark’s customer care with digital adoption.
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Secrets to Customer Support Success - with John Kelly and Jessica Voss
Secrets To Contact Center Success
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Discover a Supportive Performance Management Approach, Which Helps Your People Reach Their Potential - with Justin Baty
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How the Next Generation of Conversational AI Can Revolutionise your Contact Centre - with David Stone
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A Smarter Way to Improve Your Organisation’s Customer Service and Experience - with Alex Mead
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How to Increase Customer Loyalty by Reducing Customer Effort - with Gabriel Mendez
Secrets To Contact Center Success
Gabriel Mendez is an auditor and senior consultant in customer experience processes and technology applications. Based in Mexico City, Gabriel has decades of experience in contact centre data and voice technology, and has been a judge for industry awards in Mexico and Colombia.
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How to Create Amazing Team Leaders - with Marc Carriere
Secrets To Contact Center Success
Marc Carriere is the creator of the 7 Pillars for Creating Amazing Team Leaders course. With 35 years’ international experience in the contact centre industry, he's managed contact centes, owned one, won industry awards, and consulted with businesses, coaching and mentoring their Centre Managers and Team Leaders.
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Two Critical Steps to Successful Strategy Implementation - with Michael Clark
Secrets To Contact Center Success
Michael Clark is the Principal Consultant at CXTT Consulting. He has more than 20 years experience in the contact centre industry across both the private and government sectors. He helps organisations with their transformations in the CX and technology space.
info_outlinePhil Skingsley is the MD at Sales Performance Improvement Strategies.
He was in the top 3% of salespeople for Xerox in the UK, transformed performance at American Express in New Zealand, and helped a major New Zealand bank achieve sales of between 200% and 300% of target.
Today, he shares how to increase sales through excellent customer service.
You'll Learn:
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The 2 key ways to ensure your sales consultants create good customer outcomes (03:31).
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The SPEND framework that Phil recommends consultants use to uncover customer needs (04:51).
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An example of how a high-performing sales consultant delivered outstanding customer care (06:09).
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The power of uncovering the impact problems are having on customers, and how it turned a small speaker manufacturer into a global powerhouse (09:47).
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How great selling is really just great customer service (13:09).
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How opportunities to lift sales and achieve good customer outcomes may be sitting right in front of you (15:56).
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What customers are really buying when they purchase from you. It’s probably not what you think (18:11).
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An easy exercise you can do with your team, to lift their sales and belief in your products (19:15).
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How a major retail chain increased extended warranty sales by just over 20%, nationwide (22:07).
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The 2 magic words that need to be used in sales conversations (23:38).
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The most important step to lifting sales, which comes straight out of the playbook of the All Blacks, the best rugby team in the world (24:08).
Full show notes: https://bravatrak.com/phil-skingsley-podcast
Connect with Phil on LinkedIn: https://www.linkedin.com/in/philip-skingsley-9b1aaa22/