New Business Transformations With Joseph Pine - TWMJ #1031
Release Date: 04/12/2026
A World Of Intelligent Machines With Steve Brown - TWMJ #1044
Thinking With Mitch Joel
Welcome to episode #1044 of Thinking With Mitch Joel (formerly Six Pixels of Separation). has spent more than twenty-five years helping organizations prepare for the future of technology. A former Senior Director and in-house futurist at during the launch of , former Chief Evangelist and Futurist at , entrepreneur and advisor, Steve has worked with global brands including Nike, JPMorgan Chase, Samsung, Disney and more to navigate digital transformation and the rapidly evolving AI landscape. His latest book, , argues that AI is not another technology deployment but a fundamental...
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A Playbook For Growth With Nicolas Darveau-Garneau - TWMJ #1043
Thinking With Mitch Joel
Welcome to episode #1043 of Thinking With Mitch Joel (formerly Six Pixels of Separation). has spent his career helping organizations understand where technology creates lasting competitive advantage. A serial entrepreneur, former General Manager of in Canada, and then off to the Valley (where he still resides) as Google’s former Chief Evangelist, Nicolas has advised more than a thousand executives on digital transformation, AI, marketing, and growth strategy. His latest book, , challenges one of business’s most common assumptions: that efficiency is the ultimate measure of success....
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The Most Powerful Force In Business With Marcus Buckingham - TWMJ #1042
Thinking With Mitch Joel
Welcome to episode #1042 of Thinking With Mitch Joel (formerly Six Pixels of Separation). has spent more than three decades changing how organizations think about people, performance, and leadership. As one of the pioneers of the strengths movement, his research has influenced millions of managers around the world and helped reshape the way companies approach employee engagement and organizational culture. After beginning his career as a researcher at , Marcus became one of the driving forces behind some of the most influential ideas in modern management. His books include , , , and . He has...
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Winning With AI With Charlene Li - TWMJ #1041
Thinking With Mitch Joel
Welcome to episode #1041 of Thinking With Mitch Joel (formerly Six Pixels of Separation). At a time when every leadership team is being told that artificial intelligence will change everything, has spent her career helping organizations separate signal from noise. A New York Times bestselling author and trusted advisor to CEOs and boards, Charlene first became widely known for helping leaders understand transformative shifts through books like , and . Her latest book, , co-authored with , tackles one of the most pressing questions facing business leaders today: not what AI is, but what to do...
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AI And The Knowledge Economy With Sangeet Paul Choudary
Thinking With Mitch Joel
Welcome to episode #1040 of Thinking With Mitch Joel (formerly Six Pixels of Separation). Long before artificial intelligence became the dominant business conversation, was helping leaders understand another profound shift in economic power: the rise of platforms. As the co-author of , founder of , advisor to global corporations and governments, and a respected thinkers on digital business models, Sangeet has spent years studying how technology changes the sources of competitive advantage and reshapes entire industries. His latest book, , extends that work into the age of artificial...
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Developing A Vital Voice With Carmine Gallo - TWMJ #1039
Thinking With Mitch Joel
Welcome to episode #1039 of Thinking With Mitch Joel (formerly Six Pixels of Separation). I believe that communication has always been one of the most valuable skills in business. But in an era of AI-generated content, algorithmic feeds, podcasts, newsletters, keynote stages, short-form video and endless digital noise, it may be becoming even more important. Few people have spent more time studying what makes ideas resonate than . A communication coach, author, and instructor in executive education at , Carmine is best known for bestselling books including , , and . His latest project, , is...
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Human Agency With Marcus Fontoura - TWMJ #1038
Thinking With Mitch Joel
Welcome to episode #1038 of Thinking With Mitch Joel (formerly Six Pixels of Separation). At a time when technology feels simultaneously more powerful and more opaque than ever, is making a case for something many people feel they’ve lost: agency. A Technical Fellow and Corporate Vice President at , Marcus has spent decades helping build the infrastructure that powers the modern internet, including leadership roles at , and . His new book, , is both a guide to understanding the technologies shaping our lives and a reminder that we are not merely passengers along for the ride. Drawing on...
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The Value Of Uncertainty With Simone Stolzoff - TWMJ #1037
Thinking With Mitch Joel
Welcome to episode #1037 of Thinking With Mitch Joel (formerly Six Pixels of Separation). At a moment when certainty has become both a cultural obsession and a commercial product, is asking a far more uncomfortable question: what if the real skill is learning how to live without it? A journalist whose work has appeared in publications like and author of the bestselling book , Simo has built his work around examining the hidden psychological contracts shaping modern life… especially our increasingly tangled relationship with work, ambition and identity. His new book, , pushes that...
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Unlocking The Best In People With Ashley Herd - TWMJ #1036
Thinking With Mitch Joel
Welcome to episode #1036 of Thinking With Mitch Joel (formerly Six Pixels of Separation). did not set out to become a management expert. Trained as an employment lawyer and later serving in senior HR and leadership roles supporting organizations including , Ashley built her career at the intersection of people, performance and workplace culture. What began as practical leadership advice shared through short-form social media videos evolved into a , with hundreds of thousands of managers turning to her for direct, actionable guidance on how to lead teams without burning people out. Her new...
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Modern Marketing With MichaelAaron Flicker - TWMJ #1035
Thinking With Mitch Joel
Welcome to episode #1035 of Thinking With Mitch Joel (formerly Six Pixels of Separation). At a time when marketers have more data, more technology and more precision than ever before… consumer trust, attention and loyalty somehow feel more fragile than ever. Few people are exploring that paradox more deeply than . An entrepreneur who started his company at just fourteen years old, Michael has spent years studying the intersection of marketing, behavioral science and human decision-making (he runs an agency, vventure capital firm and leads several other businesses). His book, (along with...
info_outlineWelcome to episode #1031 of Thinking With Mitch Joel (formerly Six Pixels of Separation).
At a time when businesses are still trying to wrap their heads around “customer experience,” few thinkers have shaped that conversation… and pushed it forward… as much as B. Joseph Pine II. As cofounder of Strategic Horizons, Joe has spent decades helping organizations understand how economic value evolves… from commodities to goods, to services, to experiences… and now, to something far more ambitious. Best known for The Experience Economy: Work Is Theatre And Every Business A Stage, Joe didn’t just introduce a concept… he gave leaders a new language to describe how businesses compete for time, attention and meaning. In this conversation, Joe extends that thinking through his latest work, The Transformation Economy: Guiding Customers To Achieve Their Aspirations, where the goal is no longer just to stage memorable moments… but to help customers become something more. He argues that the highest form of economic value isn’t what a company delivers… but what a customer becomes as a result. That shift reframes everything: experiences are no longer the end game… they are the raw material for change. Drawing on decades of research and real-world examples, Joe makes the case that businesses must move beyond efficiency and even beyond engagement… toward fostering human flourishing across dimensions like health, wealth, wisdom and purpose. It’s a bold elevation of the role of business… one that demands a long-term mindset, ethical use of data, and a deeper understanding of individual customers as people, not segments. And while technologies like AI can accelerate customization and coaching, Joe is clear that tools alone won’t get us there… mindset will. In a world obsessed with speed, optimization and short-term gains, this conversation is a powerful reminder that the real opportunity lies in helping people grow… not just transact. Enjoy the conversation…
- Running time: 58:44.
- Hello from beautiful Montreal.
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- Please visit and leave comments on the blog - Thinking With Mitch Joel.
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- Here is my conversation with B. Joseph Pine II.
- Transformation Economy: Guiding Customers To Achieve Their Aspirations.
- The Experience Economy: Work Is Theatre And Every Business A Stage.
- Strategic Horizons.
- Follow Joe on Substack.
- Follow Joe on X.
- Follow Joe on LinkedIn.
Chapters:
(00:00) - The Experience Economy: A Game Changer.
(03:07) - Understanding Experiences vs. Services.
(06:01) - The Challenge of Attention in the Experience Economy.
(09:05) - The Progression of Economic Value.
(11:50) - Transformation: The Next Level of Value.
(14:56) - The Role of Self-Service in Experiences.
(18:07) - Empathy and Customer-Centric Business.
(20:53) - Long-Term Thinking in Business Strategy.
(31:32) - Long-Term Investment Strategies for Companies.
(34:51) - The Importance of Meaningful Purpose in Business.
(37:48) - Data, Analytics, and the Customization Revolution.
(39:40) - Balancing Data Use and Customer Privacy.
(46:51) - The Concept of Flourishing in Business.
(52:15) - Experiences vs. Anti-Consumerism.
(53:35) - AI: The Future of Customization and Transformation.