Will Facebook and Apple Privacy Concerns Drive Change Beyond The Great Hack?
SMACtalk
On this episode Daniel Newman and Brian Fanzo are back to talk privacy and security, a topic they're both passionate about and yet often share a different point of view and passion for the topic.
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Elon Musk, Mad Genius or Still Stoned
SMACtalk
On this episode Brian Fanzo and Daniel Newman talk everything Elon Musk from Tesla latest earning numbers to Elon's most recent tweets to the future of autonomous vehicles!
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Cybersecurity, Privacy and Transparency: What Does The Future Hold?
SMACtalk
On this episode of SMACtalk Daniel Newman and Brian Fanzo start the conversation off discussing recent cybersecurity breaches but this leads into a much bigger discussion on privacy and transparency posing a lot of unanswered questions...
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Mobile World Congress 2019: What to expect?
SMACtalk
On this episode hosts Daniel Newman & Brian Fanzo preview the upcoming technology event Mobile World Congress 2019. Daniel will be heading over there to cover the event as an analyst and provided his predictions for the event.
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Facebook + Apple + Google: Flexing Muscle or More Than That
SMACtalk
On this episode of SMACtalk Brian Fanzo and Daniel Newman breakdown the current drama and flexing of muscles between technology giants Facebook, Apple and Google.
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Marketers don’t get emerging technology or do they?
SMACtalk
A recent Digiday survey found that 9% of marketers consider themselves fluent in blockchain… This mindblowing stat was the inspiration for this episode of SMACtalk hosted by Daniel Newman & Brian Fanzo.
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Leadership in the Digital Transformation Age
SMACtalk
As you’ll hear both Brian and Daniel are extremely passionate about this topic as its the main theme that they speak about on stages around the world and on this episode they covered a wide range.
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CES 2019: What you need to know before, during and after the show!
SMACtalk
It’s CES time of the year and Daniel Newman and Brian Fanzo are back again to talk about the trends they are excited about and what they expect to emerge from CES 2019 week in Las Vegas.
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2019 Social Media, Mobility, .Analytics and Cloud Predictions
SMACtalk
What are Daniel and Brian’s predictions around:
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How Automation Will Forever Change Customer Experience
SMACtalk
A SMACTalk interview with IBM VP Gene Chao discussing how employees and customers will forever be changed by Automation.
info_outlineIn this episode of SMACTalk, Daniel Newman invites IBM Automation (Client) GM/VP Gene Chao to share his insights on how Customer Experience is being impacted by Automation. On the show, Gene is asked the following questions.
- Do you have a story as a consumer to share about how automation optimized a recent customer experience for you? Or what the organization could've done better? (could be a blind reference)What are some of the pitfalls organizations must avoid when it comes to automation being part of the customer experience? What are good ways to overcome them?
- What do you view as the key factors to automation successfully optimizing customer experiences?
- What's the one thing you advise clients to pay attention to? To avoid complacency? To be prepared for?
- When we think of customer experience and automation, people tend to think of chatbots - but are there other types of automation solutions we should consider?
Packed with insights, Gene helps companies understand the ways that Automation is going to change the way people interact with companies. This isn't just customers, but employees too. But the positive thing is that automation isn't going to displace, but rather drive better experiences and a stronger movement toward upskilling the workforce to help companies transform as quickly as modern technology.
Don't miss this episode packed with insights for marketers, technologists and business leaders.