Episode 377 – Unanswered Calls: Can They Make Or Break Your Business? | How To Streamline Your Firm’s Communication
Release Date: 11/20/2023
Speakeasy Authority Marketing
In this episode of the Secrets of Attorney Marketing Podcast, Richard discusses a recent phone call interview he had with Lem Garcia, a personal injury lawyer located in West Covina, California. In this conversation, Lem revealed how he is able to get more revenue, referrals, business reviews, and more using one simple strategy: client empathy. By really listening to your potential clients – even if you aren’t able to help them in the end – people often reward this kindness by leaving positive feedback. How can this help your firm grow? Here are just a few ways: Boosted Local...
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In this episode, Lem Garcia joins the podcast to discuss a very valuable topic: Leveraging empathy to drive growth and success in law firms. As the founder of Lem Garcia Law, Lem has built one of the fastest-growing and most well-respected personal injury law offices in Southern California. What are the foundations of this success? An unwavering support to client care. Lem is the son of hardworking immigrants from the Philippines, and he was the first person in his family to be born in the United States. Always dedicated to a strong work ethic, he started Lem Garcia Law in 2014 to...
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In today’s episode, we sit down with RJon Robins, an 8-figure entrepreneur, licensed attorney, and bestselling author. As the founder of , RJon has achieved 8,000% revenue growth and works alongside 600 of the fastest-growing small law firms in the country. He also helps lawyers identify common obstacles that hold them back by pinpointing the seven distinct stages of law firm growth… Join the conversation to learn about: Why so many attorneys are choosing to leave the profession. How to leverage the age-old law firm business model to your advantage. The...
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In today’s episode, we are joined by Dr. Scott Tauber from Driving Force Company to discuss the groundbreaking power of Vertebral Motion Analysis (VMA). Offering a dynamic view of the spine in motion, VMA provides medical professionals with a broader detection of objective biomarkers. Could this be a game-changer for doctors and personal injury attorneys seeking to prove the reality of certain injuries? Dr. Tauber sits down to explain… As a Partner and the Chief Clinical Advisor at Driving Force Company, Dr. Tauber brings over 25 years of active clinical and healthcare consulting...
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In this conversation, we are joined by John Scott, the Head of Legal VCFO at Summit Virtual CFO by Anders and a Partner in Tax at Anders CPAs + Advisors. With a unique understanding of the financial and accounting issues that law firms face today, his insight is aimed at helping legal professionals reach their highest potential. What sets his approach apart? Tune in now to see for yourself! Dive in to explore: Why making decisions based on data is so important. Factors that can inhibit the growth of law firms. How to price your work correctly. What your...
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What if you could delegate administrative tasks, client intake processes, and case management responsibilities to a dedicated, full-time team member? Law firms across the country are constantly looking for ways to streamline their operations so they can focus on what matters most: providing clients with their undivided attention. So, what are the best ways to achieve this goal? Eric Usher, a tech innovator and expert in business development, joins the podcast to explain… Eric is the President of , a platform that provides highly trained and optimized virtual assistants to attorneys...
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Brooke Lively is the CEO and founder of Cathcap, a data-driven company dedicated to empowering law firms by providing invaluable insights into their financial data. Her book, From Panic to Profit: How 6 Key Numbers Can Make a 6-Figure Difference in Your Business, offers a roadmap for law firm success. Aiming to bridge the divide between traditional law school education and business savvy, Lively and the team at Cathcap employ their expertise to analyze data from law firm management and marketing systems, offering attorneys a comprehensive assessment of their current status and a clear path...
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Ready to start your journey toward financial empowerment? A good place to start is listening to Kyle Smith, CPA and Partner at Strata Cloud Accountants. At Strata Cloud Accountants, you'll find a strong team dedicated to helping small and medium-sized business owners make savvy financial decisions that unlock boundless opportunities for growth and balance. Take advantage of this exclusive peek into the world of financial success. You'll learn: Industry-wide insights on profit margins across law firm practice areas, key performance indicators (KPIs), and more Tailored strategies Strata...
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What’s your law firm’s “secret sauce”—the perfect combination of ingredients that time and again persuade clients to trust you, buy into what you have to offer, and ultimately retain you as their lawyer? If you aren’t sure, or realize you have no secret sauce at all, this episode is for you. After graduating from Loyola School of Law and passing the bar exam, Gina Zapanta knew she wanted to use her degree in a unique way. A longstanding fascination with industry growth in general motivated her to start a business right out of law school, assisting doctors who treated injured...
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Christmas is just around the corner, and with this beautiful season comes the ability to reflect. How are we treating others around us? How can our businesses better serve our clients? For attorneys, this presents a valuable opportunity to observe their legal practice at a deeper level – giving their firm a chance to grow into the best version of itself… This episode follows the tale of Ebenezer Scrooge, Esquire, a cold-hearted lawyer who was known far and wide for his contemptuous treatment of clients. He hated his legal practice and his clients. Therefore he refused to market his firm...
info_outline While client contact is certainly shifting toward digital means of communication, phone calls are nowhere near obsolete. So, what happens if you don’t pick up your firm’s phone – or if calls aren't properly handled? You lose potential new clients. How can you avoid this? You work with an answering service that understands your firm’s needs and practice areas.
If your firm is receiving high call volumes, it may be time to consider working with a third party that can help you streamline your client communications. Are you ready to grow your client base with proven marketing strategies? Listen now to find out how to get started…
In this urgent message, you will discover:
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Shocking statistics about phone calls in the legal industry.
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The importance of making sure your phone is answered at all times.
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How to know when you need an answering service.
To learn more about how to get your phone more consistently and professionally, you can visit Speakeasy’s website, email [email protected], or call (888) 225-8594.