96 Chinese Car Brands Coming. Eden's CEO on How to Decide Which Ones Are Worth Your Time
Release Date: 06/04/2026
Selling In The Motor Trade
Do you actually want to be in the tyre business? It sounds like a simple question, and most dealers answer it with a quick look at the margin. Simon Bowkett reckons that's the wrong test. In this episode he explains why tyres are worth doing even close to break even, because of what they protect. Keep the tyre work and you keep the customer. Lose it and you hand a fast fit the chance to sell them servicing, wipers, batteries and a winter check. He also covers the practical side. How to quote, how to explain tread depth so it actually registers, how to get tyres checked early enough to sell...
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Here's the upsell that costs you nothing in workshop grief. No cars pulled back off the ramps at ten to four. No service advisor watching their CSI score go out the window. Air conditioning servicing runs itself. The technician sets the machine going and gets on with the rest of the job. Yet most departments barely offer it. In this episode, Simon Bowkett lays out why that's a missed opportunity and how to fix it. He starts with belief, because a service advisor who thinks air con doesn't really need doing will pitch it exactly that way. Then he works through the whole process and the word...
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If a customer walked onto your forecourt, got ignored for three minutes, then was told to hang on while nobody came back, heads would roll. You'd call it a process failure and fix it that day. So why is exactly that happening on your phone every single day? Roughly one in three callers never gets through to someone who can help. They're not cold leads. They want to buy or book. And when they can't reach you, they don't wait around. They phone the independent down the road who picks up. Phone leads convert at nearly double the rate of internet leads, yet they're the ones we let slip through....
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Here is the trade-off nobody on the sales floor wants to admit. Every time your salesperson says just sell it to We Buy Any Car to kill a part-exchange objection, they are handing your best stock to someone else. Quick for them. Expensive for you. Simon sold four of his own cars through Motorway, Carwow and We Buy Any Car to see the process from the customer's side, and it was worse than he expected. Late outsourced drivers. An app arguing about a tyre inflation kit on run-flat tyres. A finance settlement that nearly left a black mark over £60. But the sharp end is this. Your used car...
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Here is the uncomfortable bit. Your VHC videos probably aren't broken. Your technicians' script is. In this episode, Simon Bowkett, Skippy to most of the trade, explains why so many vehicle health check videos get filmed, sent, and then convert nothing. The camera was meant to fix a strange problem in the motor trade, the expert who inspects the car never actually speaks to the customer. But most technicians narrate like mechanics reading a chart. Amber, red, green, borderline, two millimetres. The customer hears noise, not risk. Skippy breaks down the SWOP process Symco teaches, shows how to...
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Most used car managers still price off the auction book. Cazana wants to flip that on its head. In this panel episode, Simon Bowkett sits down with Ian, Mark and Darren from Cazana, the retail valuations platform built on more data than anyone else in the UK, with around 900,000 unique cars tracked every day. The conversation stays practical and commercial throughout: how to value a car retail-down rather than trade-up, why days to sell matters more than gut feel, and why the used EV market has turned hot again. If you buy used cars, run a sales desk or want tighter stock turn, this one is...
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Here is something most sales managers know but cannot prove: the mood on the floor matters more than the morning meeting. Dr. Tharaka is back to put the science behind it. Emotions are contagious. Your team members are copying each other's states right now, not by choice, but because that is how human brains are wired. There is a measurable return on your team's emotional climate. There is also a measurable return on trust, down to the hormone level in the blood. And there are practical tools you can put in place on Monday morning that shift both. This episode covers the mechanisms, the...
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What happens between the ears drives what happens on the forecourt. That is not motivational filler. That is the core argument from Dr. Tharaka, a consultant psychiatrist and TEDx speaker who has spent 15 years studying how the mind affects performance, and now brings that science into the working world. In this episode, he and Simon Bowkett dig into the real psychology of why salespeople go from the Midas touch one week to the SADIMS the next, what manager expectations actually do to the people they lead, and why visualisation is not hocus pocus. If you have ever watched a salesperson fall...
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Here is a question worth sitting with. When you walk into your own business, does everyone know who you are? Graeme from Eden Motor Group once acquired a large Ford dealership and asked the general manager to take him on a tour. The GM opened a broom cupboard looking for the stairs to his own parts department. He had never been down there. When Graeme finally got into the parts office, the young woman behind the desk asked which one of you is the new guy. She had never spoken to the GM in her life. That is not an operations problem. That is a culture problem. And Graeme has spent a career...
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The UK has made itself the most attractive market in Europe for Chinese car manufacturers, and most dealers have not fully thought through what that means yet. Graeme, CEO of Eden Motor Group, has. He has been in the trade for over 40 years and built a multi-franchise group across Vauxhall, MG, Leap Motor, Mazda, Hyundai and Peugeot. He is direct about the dynamic: aggressive BEV targets and a relatively open import policy are pulling manufacturers toward the UK in a way that France and Germany, with their fiscal management and tariffs, simply are not seeing. That matters for anyone trying to...
info_outlineThe UK has made itself the most attractive market in Europe for Chinese car manufacturers, and most dealers have not fully thought through what that means yet. Graeme, CEO of Eden Motor Group, has. He has been in the trade for over 40 years and built a multi-franchise group across Vauxhall, MG, Leap Motor, Mazda, Hyundai and Peugeot. He is direct about the dynamic: aggressive BEV targets and a relatively open import policy are pulling manufacturers toward the UK in a way that France and Germany, with their fiscal management and tariffs, simply are not seeing. That matters for anyone trying to decide which Chinese brands to take on, which to leave alone, and whether the ones arriving now will still be here in five years. This episode is worth your time before you make that call.
What's covered:
• Why UK BEV mandates are creating a different competitive landscape to the rest of Europe, and what that means for dealer margins
• The specific reasons Eden backed MG and Leap Motor, and what made those two decisions straightforward when others were not
• How Eden's early Vauxhall joint venture worked, including the golden share, the accounting rules and the buyout strategy
• The workwear question: what Eden's exec committee decided after consulting front-of-house colleagues, and why it still divides opinion
• Why Graeme talks to every waiting customer before his morning management meeting, and what he heard this week
• The deliberate decision not to grow Eden beyond a certain size, even when the funding and the franchise opportunities were both available
• What keeps a 40-year industry veteran fully engaged: the honest version, not the polished one
Graeme is CEO of Eden Motor Group, a UK franchise group representing Vauxhall, MG, Leap Motor, Mazda, Hyundai and Peugeot. He built the business from a single Vauxhall joint venture, chose quality over scale at every growth stage, and now advises the IMI, a French motor retail business and an American investment bank alongside his full-time CEO role. He has been doing this for over 40 years and still walks the service reception floor before his meetings start.
If you are a dealer principal or franchise director trying to make sense of the Chinese brand wave before it makes the decisions for you, this is the episode to start with.
About Symco Training:
Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon’s words ‘real world’, it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal.
To find out more visit: www.symcotraining.co.uk