2857: Twilio - Putting AI at the Heart of Customer Engagement
Release Date: 04/08/2024
2879: Quantum Horizons: How Thales is Pioneering the Path to Secure Encryption
The Tech Talks Daily Podcast
Is the shift to post-quantum cryptography ushering in a new era of digital security? With the advent of quantum computing, the cryptographic landscape is undergoing a seismic shift, posing significant challenges and opportunities for businesses worldwide. Today, we're joined by Robert Burns from Thales, a leading global technology and security provider, to discuss the profound impact of quantum computing on cybersecurity. In this episode, Robert provides an insightful explainer on the state of cybersecurity in the post-quantum era. We delve into how organizations can effectively transition...
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2878: SmartRecruiters - AI's Role in the Talent Shortage Crisis
The Tech Talks Daily Podcast
Are you feeling the impact of the talent shortage in your business? In today's episode, we explore this pressing issue with Rob Symons, the Chief Sales Officer at SmartRecruiters. In our conversation, Rob sheds light on the dynamic shifts in the hiring landscape and the innovative strategies shaping the recruitment future. In this episode of the Tech Talks Daily Podcast, we unpack how the ever-present talent shortage is compelling HR leaders to overhaul traditional recruitment approaches. Rob discusses the increasing necessity for companies to prioritize skills over experience, opening doors...
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2877: From Baby Boomers to Gen Z: Building a Multi-Generational Tech Workforce
The Tech Talks Daily Podcast
Are you prepared to navigate the complex dynamics of a multi-generational workforce in the tech industry? In this episode of Tech Talks Daily, we delve into the profound insights of Michael Reidy, a seasoned consultant with Interaction Associates, who has dedicated over two decades to enhancing intergenerational collaboration within technology companies. Michael will share his experiences on embracing the constant shifts in the tech landscape helps organizations stay innovative and responsive. With a rich background in mediating generational challenges, he emphasizes fostering relationships...
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2876: Are We Prepared for the Evolving Landscape Where AI meets DevOps?
The Tech Talks Daily Podcast
Are we prepared for the evolving landscape where AI meets DevOps? In today's episode of the Tech Talks Daily Podcast, we delve into a critical discussion with Elizabeth Lawler, CEO of AppMap and a serial startup founder renowned for her groundbreaking contributions to developer tools. As AI continues to reshape DevOps workflows, understanding this transformation becomes imperative for every tech professional. Elizabeth brings a unique perspective, having launched ventures like Navie AI which uses runtime context to aid developers, and the open source initiative Code Challenge,...
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2875: Mastering Sustainable Multi-Cloud Strategies With Nutanix
The Tech Talks Daily Podcast
Is your organization effectively leveraging cloud technologies to boost efficiency and advance sustainability? In this enlightening episode of Tech Talks Daily, we sit down with Steen Dalgas, Senior Cloud Economist at Nutanix, to unravel the complexities of cloud economics and its pivotal role in driving sustainable technological advancements and robust multi-cloud environments. Steen shares his expertise on how Nutanix, a company at the forefront of hyper-converged infrastructure, is revolutionizing the way enterprises approach cloud technology, delivering substantial cost benefits and...
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2874: AI, Autonomy, and Sustainability at BAE Systems FalconWorks
The Tech Talks Daily Podcast
Today, I sit down with Dave Holmes, Managing Director of Falcon Works at BAE Systems FalconWorks, to delve into the innovative frontier of defense technologies that are shaping the future. In this episode, Dave shares insights on how BAE Systems FalconWorks harnesses the power of partnerships with SMEs, academia, and governments to spearhead developments in uncrewed systems, AI, and sustainability. With a strong emphasis on low-carbon and net-zero solutions, Dave explains how these initiatives are not only advancing defense capabilities but are also driving significant...
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2873: Understanding M&A Trends With Ernst & Young
The Tech Talks Daily Podcast
In today's episode, we're joined by James Brundage from Ernst & Young to unravel the dynamic shifts and significant trends in the technology mergers and acquisitions sector for 2023. Why was technology singled out as the EY M&A Sector of the Year? Amidst a landscape marked by economic turbulence and evolving market demands, technology has not only rebounded but has also carved new paths for strategic growth and innovation in M&A activities. During our discussion, James sheds light on the factors that fueled a resurgence in tech M&A activities, particularly in the...
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2872: Ultima's Vision: Shaping the Future of Tech with AI
The Tech Talks Daily Podcast
In today's episode of Tech Talks Daily, we're joined by Scott Dodds, CEO of Ultima, a pioneering technology services provider and one of the first to gain early access to Microsoft Copilot. Scott shares his firsthand experiences with this transformative AI tool, providing valuable insights into how businesses can harness AI for automation and as a strategic partner in improving productivity and inclusivity. Scott discusses the unique approach required to integrate AI effectively within business operations, emphasizing the necessity of training and interacting with AI like a team member to...
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2871: Mastercard Reveals Emerging Technology Trends
The Tech Talks Daily Podcast
Are we standing on the brink of a technological revolution in commerce? Today, on Tech Talks Daily, we're joined by Ken Moore, Chief Innovation Officer at Mastercard, to delve into the company's "Emerging Technology Trends for 2024" report. This comprehensive analysis outlines the technological strides expected in AI, computing power, and data and the converging forces reshaping how we buy, sell, and interact in the digital economy. In this episode, we'll uncover how AI advancements, such as generative AI, are poised to transform consumer experiences over the next three to five years. Imagine...
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2870: The AI Assistant Helping You Manage Your Finances More Efficiently
The Tech Talks Daily Podcast
Are you tired of feeling disconnected from your financial life? In today's episode, we dive deep into personal finance management with Sam Taylor, VP of Technology at Cleo, the AI assistant making waves in the financial sector. Sam brings a decade of experience leveraging AI and ML to enhance and personalize user experiences, especially economically. Founded out of frustration with traditional banking systems and the growing disparity in financial wellness, Cleo was designed to combat the increasing stress money issues bring into people's lives. With a clear vision of empowering individuals to...
info_outlineWhat if the key to transforming customer engagement in today's digital landscape lies in the heart of AI technology? This episode of Tech Talks Daily Podcast welcomes Sam Richardson, the esteemed Customer Engagement Consultant at Twilio, for an insightful exploration into the pivotal role of AI in enhancing customer experiences.
Twilio, renowned for its commitment to real-time, personalized interactions, is leading the charge in leveraging AI to foster deeper, more meaningful connections between brands and their customers.
Sam brings to the table over two decades of expertise in advising the globe's premier brands on optimizing customer engagement strategies. His insights are particularly timely, given Twilio's recent research revealing a significant gap in AI strategy alignment among UK organizations, with only a third prioritizing customer engagement at the core of their AI initiatives.
This episode promises to unravel the layers of AI's impact on customer interactions, dissecting the barriers to adoption and unveiling the enormous potential of AI to revolutionize how brands interact with their customers.
Listeners will be treated to an in-depth discussion on the necessity of education and AI literacy for organizations to navigate skepticism and embrace AI technologies. Sam emphasizes the critical need for modernizing legacy tech infrastructures and ensuring high-quality data architecture to avoid the pitfalls of "garbage in, garbage out." Moreover, he advocates for breaking down silos within organizations to align AI strategies with actual customer needs and outcomes.
Delving into the transformative power of AI, Sam highlights the burgeoning trends of chatbots and hyper-personalized brand interactions, as validated by both IT decision-makers and consumers alike. Despite the enthusiasm for AI's capabilities, he sheds light on the hurdles stymying AI adoption, including technological skepticism, financial constraints, and infrastructural deficiencies.
As we navigate this conversation, Sam will also share actionable advice for businesses looking to embark on their AI journey, stressing the importance of starting small with focused experiments and fostering collaboration to learn from existing AI applications.
In what ways do you believe AI can enhance the customer experience in your industry, and what are the first steps your organization can take towards this goal? Let's engage in a vibrant discussion on the future of customer-centric AI strategies.