2942: Cisco - How Customer Experience Can Drive Business Innovation
Release Date: 06/24/2024
3039: Unlocking Ocean Secrets: How Geo-Data is Shaping Climate Solution
The Tech Talks Daily Podcast
How can geo-data become a game-changer in our fight against climate change? In this episode of Tech Talks Daily, I speak with Robert Hoddenbach, Global Director for Climate and Nature at Fugro, the world’s leading geo-data specialist. With over 20 years of experience in geospatial and marine environments, Robert offers a deep dive into the critical role geo-data plays in understanding and mitigating the impacts of climate change, particularly in our oceans. Despite covering 70% of the Earth's surface, only 25% of the ocean has been mapped, leaving a vast knowledge gap in one of the planet's...
info_outline
3038: The Role of AI and Cybersecurity in Tekion’s Automotive Innovations
The Tech Talks Daily Podcast
In this episode of Tech Talks Daily, I have a conversation with Jay Vijayan, the founder and CEO of Tekion, to explore how his company is transforming the automotive retail industry through its cloud-native platform. Jay, who has an extensive background in technology and served as CIO at Tesla, shares his insights into how Tekion is unifying the automotive retail ecosystem by integrating everything from inventory management to customer service on a single platform. Jay discusses the impact of Tekion's platform on customer experiences, highlighting how it enables seamless digital and hybrid...
info_outline
3037: How IDA Ireland is Supporting the Growth of Offshore Wind and Green Technologies
The Tech Talks Daily Podcast
In this episode of Tech Talks Daily, I speak with Shauna Higgins and Tristan McCallum from IDA Ireland about the country’s ambitious offshore wind energy goals and its growing green economy initiatives. Ireland is quickly positioning itself as a leader in renewable energy, with a target of achieving 5GW of offshore wind capacity by 2030, and scaling up to 20GW by 2040. With an eye toward creating 37GW by 2050, Ireland is on a clear path to not only meet its own energy needs but to generate surplus capacity, opening up exciting investment opportunities and fostering innovation in sectors like...
info_outline
3036: Xero - The Future of Small Business Accounting: AI, JAX, and Mobile Innovation
The Tech Talks Daily Podcast
In this episode of Tech Talks Daily, I explore how AI is transforming the way small businesses operate with Akankshu Dhawan, SVP of Small Business & Growth at Xero. With a growing focus on productivity in the wake of a significant decline for small businesses, Akankshu shares how Xero is reimagining accounting through the integration of AI and mobile technologies. Xero’s latest innovation, Just Ask Xero (JAX), is an AI-powered business companion that helps small businesses manage finances and make smarter decisions on the go. Whether it’s generating invoices, predicting cash...
info_outline
3035: Overcoming AI Fatigue: WalkMe’s Solution to Productivity Challenges
The Tech Talks Daily Podcast
In this episode of Tech Talks Daily, I speak with Liya Spiegel, Senior Director of Product at WalkMe, about how their latest launch, WalkMeX, is transforming the future of business productivity. While the market is flooded with AI assistants and tools, many are falling short of their promise to enhance productivity. Liya offers a fresh perspective on how WalkMe is creating a new category of AI that not only meets employees where they are but also delivers real, tangible benefits by working seamlessly across any application. WalkMeX, the first AI copilot with the context to guide users through...
info_outline
3034: How Avanade is Leveraging AI for Workplace Efficiency and Wellness
The Tech Talks Daily Podcast
In this episode of Tech Talks Daily, I speak with Eric Miquelon, President of Avanade’s North American business, about how AI is transforming the workplace, particularly in the areas of mental well-being, work-life balance, and leadership fatigue. As AI continues to reshape industries, its role in supporting employee wellness and enhancing productivity is becoming more critical. Eric shares insights into how AI tools are being used to monitor and improve mental health in the workplace, offering innovative support as organizations navigate the challenges of modern work environments. We...
info_outline
3033: ACI Worldwide: Battling Fraud in the Era of Instant Payments
The Tech Talks Daily Podcast
In this episode of Tech Talks Daily, I have a conversation with Cleber Martins, Head of Payments Intelligence & Risk Solutions at ACI Worldwide, about the increasing challenges of fraud prevention as real-time payments become more widespread. With payments now happening instantly, the window for detecting fraud is shrinking, and financial institutions need new methods to stay ahead. Cleber explains how fraudsters are using advanced AI techniques to exploit these fast transactions, employing everything from voice mimicry to sophisticated social engineering attacks that trick consumers into...
info_outline
3032: From Ukraine to the UK: Yehor Dremliuha on the Tech Scene and Startup Success
The Tech Talks Daily Podcast
In this episode of Tech Talks Daily, I explore the fascinating journey of Yehor Dremliuha, a software engineer from Ukraine who made the move to the UK just two years ago. Yehor shares his story of navigating the UK tech scene, comparing it with his experience in Ukraine and offering insights into how each country approaches technology. We delve into his startup, Swetrix, a privacy-first, open-source web analytics platform that tackles the challenges many face with Google Analytics, such as data privacy and user tracking. Yehor explains how Swetrix stands apart with its cookie-free,...
info_outline
3031: How Xsolla is Revolutionizing Game Development and Monetization
The Tech Talks Daily Podcast
In this episode of The Tech Talks Daily Podcast, I sit down with Christopher Meredith, Senior VP of Business Development at Xsolla for EMEA, to explore the latest trends and developments shaping the video game industry. Xsolla, a global leader in video game commerce, plays a vital role in helping developers and publishers fund, market, and monetize their games worldwide. With Chris's extensive background, including roles at Sony PlayStation and Warner Bros, he shares his valuable insights on how the gaming landscape is evolving and how Xsolla is supporting the entire lifecycle of game...
info_outline
3030: Inside Dexory and The AI-Powered Robots Transforming Global Supply Chains
The Tech Talks Daily Podcast
In this episode of The Tech Talks Daily Podcast, I sit down with Andrei Danescu, CEO and Co-founder of Dexory, to explore how AI and robotics are revolutionizing the world of supply chains and warehouse logistics. With global supply chains facing unprecedented challenges due to the pandemic and ongoing geopolitical tensions, companies like Dexory are at the forefront of transforming the industry by enhancing efficiency, resilience, and adaptability. Andrei walks us through Dexory’s cutting-edge solutions, starting with their 12-meter-tall autonomous robot, designed to dramatically...
info_outlineIn this episode, we sit down with Harry Caldwell, the dynamic leader of the CX Americas organization at Cisco. Recorded live at Cisco Live, this conversation uncovers the human side of technology and explores how a focus on customer experience (CX) can drive innovation and business success.
Harry Caldwell shares his journey from his early days in North Carolina, through a 23-year tenure at Microsoft, to his current role at Cisco, where he leads a team of 4,400 professionals across the U.S., Canada, and Latin America. His passion for enabling people to do their best work shines through as he talks about his leadership philosophy and the importance of deep collaboration in achieving business outcomes.
We'll delve into the vibrant atmosphere of Cisco Live, where Harry describes the event as a melting pot of innovation, technology, and people from around the world. With 20,000 attendees, the diversity of voices and ideas is a highlight, providing a fertile ground for networking and learning best practices.
Harry emphasizes the critical role of diversity, equity, and inclusion (DEI) within Cisco's culture. He discusses how the DEI council within the CX Americas organization ensures these values are integral to their operations, leading to a more inclusive and innovative work environment.
We also explore the significance of the Customer Hero Awards, which celebrate customers who are pushing the boundaries of their industries through innovative use of Cisco technologies. Harry shares inspiring stories from this year's winners, such as Lowe's, which transformed its customer service operations using AI and Cisco's Webex Contact Center, and Mass General Brigham, which leverages AI to advance healthcare research and patient care.
This episode underscores the powerful intersection of technology and humanity, demonstrating how Cisco's collaborative approach and cutting-edge solutions are helping customers achieve remarkable transformations. Harry's insights highlight the importance of aligning technology with human intelligence to drive real-world outcomes.
What role do you think customer experience plays in driving innovation in your industry? Share your thoughts with us!