3283: ServiceNow Accelerates AI Adoption in Field Service Management
Release Date: 05/20/2025
3304: Meet the Island Enterprise Browser and Why AI is Shadow IT on Steroids
Tech Talks Daily
Enterprise security has always been a moving target, but with the surge of AI adoption, it's entering a whole new era of complexity. In this episode of Tech Talks Daily, I speak with Bradon Rogers, Chief Customer Officer at Island, who brings over 25 years of cybersecurity experience to a conversation that cuts through the noise on AI, data protection, and the evolving role of the browser. Bradon warns that AI isn't just creating new opportunities. It's also generating what he calls a derivative data nightmare. Large language models are now producing massive volumes of unstructured outputs...
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3303: CyberArk’s David Higgins on the Real Risks Behind AI in the Enterprise
Tech Talks Daily
What happens when machine identities outnumber human ones by a hundred to one? That’s not a future scenario. It’s already happening. In this episode, I’m joined by David Higgins, Senior Director at CyberArk, for a deep conversation about identity security in an environment increasingly shaped by AI agents, autonomous systems, and blurred digital boundaries. David brings clarity to the growing risks tied to machine credentials and explains why so many organisations are still struggling with password reuse, unsecured personal devices, and outdated security awareness efforts. We explore the...
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3302: Inside Aimprosoft's Approach to Measurable AI Implementation
Tech Talks Daily
In today’s episode, I sit down with John Adam, Chief Revenue Officer at Aimprosoft, for a direct conversation on what it really takes to implement AI inside a business. With AI hype dominating headlines, many companies are either rushing in without a clear plan or standing still out of fear of making the wrong move. John brings a grounded perspective, shaped by years of helping mid-sized firms and enterprise teams move beyond buzzwords and into real, measurable outcomes. We explore how Aimprosoft guides clients to focus on AI projects that are low in complexity but high in impact. These...
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3301: How DigiCert Is Redefining Digital Trust
Tech Talks Daily
In this episode of Tech Talks Daily, I sat down with Ashley Stevenson, VP of Product and Solution Marketing at DigiCert, to explore the shifting landscape of digital trust. We are living in a time where certificate-related outages still disrupt critical systems, identity management is becoming more complex, and the arrival of quantum computing is no longer a distant concern. Ashley brought clarity to these issues with a practical look at how DigiCert is helping organizations manage trust at scale. Our conversation began with the foundational role DNS and PKI play in digital infrastructure....
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3300: How IBM Is Building AI That Works for Business With IBM UK & Ireland Chief Executive, Leon Butler
Tech Talks Daily
When I sat down with Leon Butler, the newly appointed CEO of IBM UK and Ireland, it felt like a timely check-in with one of the most influential forces in enterprise technology. Having taken on the role in January 2025 after leading IBM’s global data and AI division, Leon brings both technical depth and a clear strategic lens to what lies ahead. Our conversation couldn’t have been better timed, following the IBM Think conference and the company’s latest wave of announcements around agentic AI, enterprise models, and quantum computing. Leon offered an inside look at how IBM is responding...
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3299: How Oyster HR Is Using AI to Redefine Employment Infrastructure
Tech Talks Daily
When I last spoke with Tony Jamous in November 2020, we were navigating the early days of a remote-first world. The shift was sudden and widespread, but what followed was even more transformative. In this episode of Tech Talks Daily, I reconnect with Tony to explore how the world of work has changed and how Oyster has grown from an ambitious startup into a B Corp-certified unicorn focused on enabling global employment at scale. Tony is the CEO and founder of Oyster, a company built on the belief that where you live should never limit where you work. We discussed the journey from...
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3298: Meet Medsender: AI for Admin Work
Tech Talks Daily
What if the biggest delay in healthcare wasn’t a lack of doctors but a broken phone system? In today’s episode, I catch up with Zain Qayyum, the founder of Medsender, who left his path to medical school after witnessing firsthand how slow and outdated healthcare administration really is. His response wasn’t to complain. It was to build a solution. Zain shares how Medsender uses voice AI, not to replace human interaction, but to support it. The company’s AI agent, Myra, now handles everything from referrals and scheduling to patient queries around the clock. The goal is simple: let...
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3297: TheyDo and the Tech Helping Brands Map & Manage Journeys
Tech Talks Daily
What happens when customer journeys fall apart behind the scenes, even as AI promises to tie them together? That’s the question at the heart of this conversation with Jochem van der Veer, CEO and Co-Founder of TheyDo. Fresh off a $30 million Series B round, Jochem joins me to unpack what’s really happening inside enterprise organisations that are trying to personalise experiences at scale. He’s not speaking in theory. TheyDo is already helping companies like Ford, Atlassian, Cisco, and Home Depot shift how they approach customer experience. But instead of chasing the latest automation...
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3296: Rethinking FinOps with DoiT Ahead of FinOps X
Tech Talks Daily
Cloud cost is no longer just a finance team issue. It is now a business-wide concern, and treating it as a budgeting exercise is holding companies back. In this episode, I’m joined by John Purcell, Chief Product Officer at DoiT, to unpack how organisations can rethink cloud financial management through a risk-first lens. With the FinOps X conference just around the corner, John also gives us a preview of the themes likely to dominate the agenda this year, from Kubernetes complexity to the role of AI in governance. DoiT is not just another optimisation tool. Their Cloud Intelligence platform...
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3295: Ledger, Crypto and the Battle for Digital Sovereignty
Tech Talks Daily
What does it mean to own something in a world where everything is digital? In this episode of Tech Talks Daily, I sit down with Ian Rogers, Chief Experience Officer at Ledger, to unpack the growing importance of digital ownership in the age of AI, blockchains, and digital identity. With more than 6 million devices sold and 20 percent of the world’s crypto secured, Ledger has become a trusted name in both consumer and enterprise digital asset security. But this conversation goes far beyond crypto wallets. Ian explains why self-custody matters, how Ledger devices actually work, and what...
info_outlineIn today’s episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation.
Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning.
One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks.
We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success.
This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it’s also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations.
So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?