3469: Inside Boston Consulting Group (BCG)’s Global Research on AI at Work
Release Date: 10/29/2025
Tech Talks Daily
What happens when a former NHL player who once faced Wayne Gretzky ends up running a global data company that sits at the center of the AI boom? That question kept coming back to me as I reconnected with , the CEO of seven years after our last conversation. So much has shifted in the world since then, yet the theme that shaped this discussion felt surprisingly grounded. None of the big promises of AI can take hold unless leaders can rely on the data sitting underneath every system they run. Mike brings a rare mix of stories and experience to this theme. His journey from the ice to the C...
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What happens when a former Microsoft leader walks away from tech, immerses himself in personal wellbeing, and accidentally discovers one of the biggest blind spots in the global spa, salon, and wellness industry? That question sat with me as I spoke with , founder and CEO of who has shaped one of the most influential platforms powering beauty, wellness, and fitness operations in more than fifty countries. This conversation takes an interesting path. Sudheer began his career inside Microsoft during its high-growth era, then built and exited a successful enterprise software company, only to...
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What happens when enterprise AI moves faster than the data foundations meant to support it? That question guided my conversation with , CTO and Co-Founder of who joined me while travelling between customer meetings on the US West Coast. Sumit has a clear view of what is coming next, and he believes we are entering a phase he calls data Darwinism. In his view, the next stage of AI advantage will not be won by the companies with the most models or the flashiest demos, but by those with the strongest data habits. Clean, governed, connected data is now the primary fuel for autonomous...
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What happens when AI becomes the centre of how we shop, yet trust still determines whether any of it works? That question shaped my conversation with , CEO of , who joined me to unpack the latest consumer data on AI driven shopping experiences. Retail giants might be setting the pace, but the real story sits in how everyday shoppers feel about these new tools. Akeneo’s recent research caught my attention when it revealed that eighty four percent of consumers who acted on an AI recommendation were satisfied with the purchase. The appetite is clearly there, yet trust remains fragile,...
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What happens when events become the most human channel in a world increasingly shaped by AI? That thought set the tone for my conversation with , founder and CEO of who has spent years helping organisations design in-person, virtual, and hybrid experiences at a remarkable scale. With more than fifty thousand events delivered and over one hundred million attendees served, he has a front row view of how event technology is changing and why the next wave will look very different from what planners have relied on until now. Rather than fearing the impact of AI, Muhammad sees a...
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What does it say about the future of work when AI competency starts to feel as expected as basic reading? That question sat with me throughout my latest conversation with , VP of Strategy at , who returns to the show with a perspective that lands with fresh clarity. Workforce costs remain high, industries are shifting, and the job market continues to reset its foundations. In that environment, Artem argues that AI literacy is no longer something ambitious candidates use to stand out. It is becoming a baseline expectation that employers will quietly assume. The way we talk about skills is...
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What does resilience look like when your business depends on keeping data, apps, and infrastructure running flawlessly in a world that never sleeps? At IGEL’s Now & Next event in Frankfurt, I sat down with Sush Kajaria from Nutanix to explore how the company is helping organizations simplify their cloud strategies and strengthen their endpoint environments through modern virtualization and prevention-first security. Our discussion looked at how IT teams are adapting to an increasingly complex technology stack, where workloads are spread across hybrid and multicloud environments. Sush...
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Have you ever wondered what it looks like when a global professional services firm commits over one billion dollars to AI and expects it to reshape the way its people work across every corner of the business? That question sat with me as I spoke with Russ Ahlers, Chief Information Officer at BDO USA, and someone who has spent three decades building technology foundations that hold up some of the most complex operations in the industry. This conversation goes straight into the reality of enterprise AI programs, the human decisions behind them, and the scale required to turn strategy into day to...
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This episode offers a clear, inside look at how Cisco and Presidio are shaping the next generation of secure, intelligent networks. So, how ready is your organisation for this new era of AI driven connectivity? Tech Talks Daily is Sponsored by NordLayer: Get the exclusive with the coupon code: techdaily-28. Valid until December 10th, 2025. Try it risk-free with a 14-day money-back guarantee.
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What if the real weakness in enterprise cybersecurity isn’t the cloud or the network, but the endpoint sitting on every desk? In this episode, Klaus Oestermann, CEO of IGEL Technology, joins me at the Now and Next event in Frankfurt to discuss why he calls the endpoint the forgotten link in digital transformation. Klaus explains how decades of detect and mitigate thinking have left enterprises vulnerable, and why it is time to move toward a prevention-first security model that stops attacks before they start. He shares how IGEL’s dual boot architecture allows organizations to recover...
info_outlineWhat if the biggest barrier to AI adoption isn’t the technology itself, but our ability to learn, adapt, and reskill? That question sits at the heart of my conversation with Sagar Goel, Managing Director and Partner at Boston Consulting Group, who leads the firm’s global work on digital workforce development and reskilling.
Speaking from Singapore, Sagar brings a rare combination of data, strategy, and humanity to the discussion on how AI is reshaping the global workforce—and why the frontline is struggling to keep up.
Drawing on BCG’s latest “AI at Work” research, Sagar reveals a surprising trend: frontline AI usage has stalled at around 50 percent for the first time. He explains why many companies are still approaching AI as a tool rollout rather than a behavioral and cultural shift. According to him, employees often don’t know where or how to use AI effectively, leadership support is lacking, and training programs are too shallow to spark genuine adoption. The result is a productivity paradox—AI potential without real impact.
Sagar also unpacks another counterintuitive finding: leaders are more worried than their teams about losing their jobs to automation. He attributes this to leaders’ heightened awareness of structural disruption and their own vulnerability in adapting mid-career. Meanwhile, countries across the Global South are outpacing the US in AI adoption, driven by youthful populations, economic necessity, and a hunger for differentiation in tight job markets.
Throughout the discussion, Sagar draws a clear line between upskilling and reskilling—two terms often used interchangeably but representing distinct needs. Upskilling, he explains, should embed AI fluency into daily workflows from the CEO down, while reskilling must redeploy people into new, higher-value roles as automation accelerates. He cites IKEA’s decision to retrain 8,000 call center staff into design consultants as a model example of turning disruption into opportunity.
We close with a candid reflection on leadership responsibility in the age of AI. For Sagar, the message is simple but profound: if skills don’t show up on your balance sheet, they won’t show up in your business performance. As the half-life of skills shrinks to five years, he urges CEOs to integrate workforce readiness directly into strategy, or risk being outpaced by those who do.
This episode is a grounded, data-driven look at what it truly takes to prepare people—not just machines—for an AI-driven world.