3541: How IBS Software Sees AI Redefining Airline Retail and Loyalty
Release Date: 01/04/2026
Tech Talks Daily
If artificial intelligence is meant to earn trust anywhere, should banking be the place where it proves itself first? In this episode of Tech Talks Daily, I’m joined by Ravi Nemalikanti, Chief Product and Technology Officer at Abrigo, for a grounded conversation about what responsible AI actually looks like when the consequences are real. Abrigo works with more than 2,500 banks and credit unions across the United States, many of them community institutions where every decision affects local businesses, families, and entire regional economies. That reality makes this discussion feel...
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What really happens after the startup advice runs out and founders are left facing decisions no pitch deck ever prepared them for? In this episode of Tech Talks Daily, I sit down with Vijay Rajendran, a founder, venture capitalist, UC Berkeley instructor, and author of The Funding Framework, to discuss the realities of company building that rarely appear on social feeds or investor blogs. Vijay has spent years working alongside founders at the sharpest end of growth, from early fundraising conversations through to the personal and leadership shifts that scaling demands. That experience shapes...
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What happens when decades of clinical research experience collide with a regulatory environment that is changing faster than ever? In this episode of Tech Talks Daily, I sat down with Dr Werner Engelbrecht, Senior Director of Strategy at Veeva Systems, for a wide-ranging conversation that explores how life sciences organizations across Europe are responding to mounting regulatory pressure, rapid advances in AI, and growing expectations around transparency and patient trust. Werner brings a rare perspective to this discussion. His career spans clinical research, pharmaceutical development,...
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What happens when an industry that has barely changed for generations suddenly finds itself at the center of one of the biggest shifts in modern work? In this episode of Tech Talks Daily, I’m joined by Kate Hayward, UK Managing Director at Xero, for a conversation about how accounting is being reshaped by technology, education, regulation, and changing expectations from clients and talent alike. Kate describes this moment as the largest reorganization of human capital in the history of the profession, and as we talk, it becomes clear why that claim is gaining traction. We explore how AI is...
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What does sales leadership actually look like once the AI experimentation phase is over and real results are the only thing that matters? In this episode of Tech Talks Daily, I sit down with Jason Ambrose, CEO of the Iconiq backed AI data platform People.ai, to unpack why the era of pilots, proofs of concept, and AI theater is fading fast. Jason brings a grounded view from the front lines of enterprise sales, where leaders are no longer impressed by clever demos. They want measurable outcomes, better forecasts, and fewer hours lost to CRM busywork. This conversation goes straight to the...
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In this episode of Tech Talks Daily, I sat down with Keith Zubchevich, CEO of Conviva, to unpack one of the most honest analogies I have heard about today’s AI rollout. Keith compares modern AI agents to toddlers being sent out to get a job, full of promise, curious, and energetic, yet still lacking the judgment and context required to operate safely in the real world. It is a simple metaphor, but it captures a tension many leaders are feeling as generative AI matures in theory while so many deployments stumble in practice. As ChatGPT approaches its third birthday, the narrative suggests...
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In this episode of Tech Talks Daily, I sit down with Imran Nino Eškić and Boštjan Kirm from HyperBUNKER to unpack a problem many organisations only discover in their darkest hour. Backups are supposed to be the safety net, yet in real ransomware incidents, they are often the first thing attackers dismantle. Speaking with two people who cut their teeth in data recovery labs across 50,000 real cases gave me a very different perspective on what resilience actually looks like. They explain why so many so-called “air-gapped” or “immutable” backups still depend on identities, APIs, and...
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What happens when the AI race stops being about size and starts being about sense? In this episode of Tech Talks Daily, I sit down with Wade Myers from MythWorx, a company operating quietly while questioning some of the loudest assumptions in artificial intelligence right now. We recorded this conversation during the noise of CES week, when headlines were full of bigger models, more parameters, and ever-growing GPU demand. But instead of chasing scale, this discussion goes in the opposite direction and asks whether brute force intelligence is already running out of road. Wade brings a...
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What happens when we finally admit that stopping every cyberattack was never realistic in the first place? That is the thread running through this conversation, recorded at the start of the year when reflection tends to be more honest and the noise dial is turned down a little. I was joined by returning guest Raghu Nandakumara from Illumio, nearly three years after our last discussion, to pick up a question that has aged far too well. How do organizations talk about cybersecurity value when breaches keep happening anyway? This episode is less about shiny tools and more about uncomfortable...
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What really happens inside an organization when a cyber incident hits and the neat incident response plan starts to fall apart? That question sat at the heart of my return conversation with Max Vetter, VP of Cyber at Immersive. It has been a big year for breaches, public fallout, and eye-watering financial losses, and this episode goes beyond headlines to examine what cyber crisis management actually looks like when pressure, uncertainty, and human behavior collide. Max brings a rare perspective shaped by years in law enforcement, intelligence work, and hands-on cyber defense, and he is...
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