Preparing 911 for AI Satellite Calls and Cloud Infrastructure With Intrado
Release Date: 08/01/2026
AI Agent Security: Why Identity and Access Control Matter More Than Guardrails
Tech Talks Daily
What happens when an AI agent is compromised, manipulated, or simply does something nobody expected, but already has permission to access your most sensitive systems? In this episode of Tech Talks Daily, I speak with Geoffrey Mattson, CEO of SecureAuth, about why securing enterprise AI requires businesses to think beyond protecting models and start paying much closer attention to identity, authorization, access control, and what AI agents are actually allowed to do. Geoffrey argues that AI agents present a different security challenge from traditional software. Conventional applications can be...
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Is Your Network Holding Back Your AI? Kentik CEO Avi Freedman on AI Infrastructure
Tech Talks Daily
Companies are spending billions on GPUs, data centers, foundation models, and AI infrastructure. But what happens when the network connecting all of it cannot keep up? In this episode of Tech Talks Daily, I welcome back Avi Freedman, co-founder and CEO of Kentik, five years after our previous conversation. Avi has been operating large-scale networks since the 1990s, including more than a decade at Akamai, and brings a rare combination of founder experience and hands-on knowledge of how the internet actually works. We discuss why network performance is becoming an important factor in...
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What Clarecast Data Reveals About AI and Quiet Restructuring
Tech Talks Daily
Is AI really causing widespread job losses, or are a small number of announcements creating a much larger narrative? In this episode of Tech Talks Daily, I speak with Marvin Pohl, chief data scientist and cofounder of Clarecast, about AI layoffs, quiet restructuring, predictive workforce intelligence, and the responsibility that comes with forecasting company growth. Marvin’s career began in physics and physical chemistry. After completing his PhD in Germany, he worked at Berkeley Lab and UC Berkeley before moving into data science at BASF. He describes how his role changed as generative AI...
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Creating a Coordination Layer for AI Agents With Blue Language Labs
Tech Talks Daily
What happens when an AI agent is authorized to make a payment, but nobody can verify the wider agreement behind it? In this episode of Tech Talks Daily, I speak with Zor Gorelov of Blue Language Labs about the infrastructure businesses may need as AI agents move from answering questions to negotiating, approving, purchasing, coordinating, and settling commercial activity. Many current business processes depend on human coordination. People reconcile spreadsheets, chase signatures, confirm deliveries, review exceptions, and resolve disagreements between systems. This work often remains...
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Scaling Embedded Finance Around Customer Value With Zip Co
Tech Talks Daily
What separates an embedded finance partnership that changes customer behavior from an integration nobody would miss? In this episode of Tech Talks Daily, I speak with Rory Herriman, Chief Technology Officer and Chief Operations Officer for Zip’s US business. Rory works across product, technology, operations, and business strategy, giving him a broad view of what happens after the API connection is complete and real customers begin using the service. Rory challenges a common understanding of embedded finance as placing one financial product inside another company’s experience. Customers...
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Building Creator Trust Through Better Payments With Tipalti
Tech Talks Daily
What happens to creator loyalty when somebody delivers the work, attracts an audience, and then waits weeks to be paid? In this episode of Tech Talks Daily, I speak with Rob Israch, President at Tipalti, about the payment infrastructure supporting the creator economy. Platforms may be able to add thousands of creators quickly, but the systems behind onboarding, tax collection, approvals, global payouts, communication, and reconciliation often struggle to keep pace. Rob cites research suggesting 87 percent of creators have experienced late payments. For a creator, payment is a direct test of...
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Building Reliable AI Agents With Knowledge Gardens and MongoDB
Tech Talks Daily
What happens when an enterprise AI agent can retrieve thousands of data points but cannot understand the customer, decision, or business moment in front of it? In this episode of Tech Talks Daily, I welcome back Boris Bialek, Vice President of Industries and Global Field CTO at MongoDB. We examine why the enterprise AI conversation has become more professional as organizations move beyond demonstrations and begin putting agentic systems into production. Boris argues that many companies do not have a shortage of data. Their problem is turning scattered data into information and then into usable...
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Turning Warehouse Blind Spots Into Real Time Intelligence With Dexory
Tech Talks Daily
What happens when a warehouse management system believes stock is present, but nobody can find it on the warehouse floor? In this episode of Tech Talks Daily, I speak with Oana Jinga, co-founder of Dexory, who oversees the company’s commercial strategy and product roadmap. Dexory has developed autonomous mobile robots capable of scanning inventory at heights of up to 18 meters while creating a continuously updated digital view of warehouse operations. The company says its robots have scanned one billion locations across 12 countries. Its customers include Maersk, DHL, Samsung, GE Appliances,...
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How Infobip Uses AI Companions to Keep Sports Fans Coming Back
Tech Talks Daily
What can Formula One and football teach businesses about building customer relationships that continue long after a single event? In this episode of Tech Talks Daily, I speak with Ben Lewis, Vice President of Marketing at Infobip, about the company’s work with AI-powered sports companions and what those experiences can teach customer experience leaders in every industry. Ben explains how Infobip worked with TGR Haas F1 Team to create RaceMate, an AI companion available through WhatsApp and Apple Messages for Business. Fans can access team information, driver histories, race schedules,...
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How Technology Can End the Late Payment Crisis Costing UK Businesses £11 Billion
Tech Talks Daily
Late payments have become so common that many businesses simply accept them as part of commercial life. But should they? In this episode of Tech Talks Daily, I speak with Pat Bermingham, founder and CEO of Adflex, about why late payments continue to cost the UK economy an estimated £11 billion every year, why thousands of businesses fail because of cash flow pressures, and how technology could help change payment behavior rather than simply respond to it. Pat argues that late payments are rarely an administrative accident. In many industries they have become an informal financing mechanism,...
info_outlineWhat happens behind the scenes when you dial 911, and is the infrastructure ready for AI, satellite messaging, video, and precise location data?
In this episode of Tech Talks Daily, I’m joined by John Snapp, VP of Technology at Intrado. John has spent around 23 years working with cellular, location, and 911 technologies. He explains how a mobile emergency call is located, routed through a dedicated network, and directed to the appropriate Public Safety Answering Point.
We discuss where AI can provide practical support inside emergency communications. Translation can help telecommunicators understand callers without waiting for an interpreter. Real-time transcription can capture details and suggest established procedures. AI voice agents can also handle suitable nonemergency inquiries, giving trained staff additional time for calls where lives may be at risk.
John is clear that emotional emergency calls still demand human understanding and authority. AI can supply information, identify possible synthetic voices, and reduce administrative work, but trained telecommunicators remain responsible for interpreting the situation and directing the response.
Our conversation also examines the infrastructure beneath these capabilities. Legacy 911 networks were designed largely for voice and limited amounts of data. Next Generation 911 introduces IP connectivity capable of carrying text, images, video, and richer location information. John explains how this foundation has made satellite texting possible and why similar capabilities were far slower to introduce using older networks.
Moving to NG911 creates its own problems. Different vendors can comply with the same technical standard while implementing it differently. Calls may also need to move between modern and legacy call centers, making interoperability testing between jurisdictions a major part of deployment.
We also consider cloud resilience, local survivability, connectivity diversity, telephony denial of service attacks, AI generated swatting calls, and the danger of adopting automation before establishing governance. John recommends starting with lower-risk areas such as quality assurance and nonemergency calls, communicating openly about AI use, and expanding only after teams understand the operational impact.
As emergency communications become richer and increasingly connected, how should public safety agencies balance faster innovation with the reliability and human judgment every caller depends on? Listen to the episode and share your thoughts with me.