An Unfiltered Conversation About The Challenges of Being a Carrier in Florida
Journey to Insurance Nirvana
In this episode we invited Brad Robinson back to the show. Brad's our Water Damage Mitigation specialist. For the next 26 minutes we go deep into issues most people don't want to talk about, much less dissect. We learned something new... We need to dedicate at least a couple of hours to this topic. Working on it! Enjoy!
info_outline
FNOL - More Art Than Science!
Journey to Insurance Nirvana
In this episode David and I get into why the current FNOL process needs an overhaul and the best ways, traps, and issues we will encounter when doing so! Enjoy!
info_outline
Ep: 022 – The Three Things That Every Insurer, Big or Small, Can't Live Without!
Journey to Insurance Nirvana
In this episode we breakdown the 3 elements carriers must have in order to only grow but to stand out in the marketplace. As the industry is poised to expand in 2019, changes in both technology and human capital, and carriers ability to adapt to these changes, will determine who will have the bigger impact on the consumer. Enjoy! Claudio Alegre @claudioalegre
info_outline
Ep: 021 – Let's Not Forget the CMO
Journey to Insurance Nirvana
A quick slip on my end... I introduced this show as episode 20 when in fact is number 21. Today we touch on why we love to geek out with CMOs on the topic of how a better processed claim, with complete transparency and inclusion, can make their jobs much more meaningful in the long run. When you have an inclusive way of looking at the world, everyone benefits exponentially! Enjoy Claudio Alegre @claudioalegre
info_outline
Ep: 020 - Advantages of Replacing CSRs with Adjusters at FNOL
Journey to Insurance Nirvana
In this episode David does a deep dive into this topic, and why it's such a phenomenally simple and good idea for carriers to implement. It's a short rant on the topic, and I would love to her your thoughts on it! Enjoy, Claudio Alegre @claudioalegre
info_outline
Ep: 019 - Managing a Tech Team When You Know Squat About Tech!
Journey to Insurance Nirvana
In this episode we get into... Why insurers must not be afraid of embracing the gig economy. How to manage a team of developers when you know diddly squat about tech...and, Spending more time with your Mom! Enjoy!
info_outline
Ep: 018 - How To Avoid the Silent Costs of Water Damage Restoration
Journey to Insurance Nirvana
Today Brad Robinson, our water damage restoration and mitigation analytics specialist, joins us for a sizzling conversation about the ins and outs of the water restoration process. Enjoy!
info_outline
Ep: 017 - Why Does it Take So Long to Process a Claim?
Journey to Insurance Nirvana
In this Episode we talk about: What happiness looks like for big insurance. Why does it take so long to process claims... and Why we're bringing Hollywood to the insurance industry! Enjoy!
info_outline
Ep: 016 - Scaling Humans in the Claims Process
Journey to Insurance Nirvana
In this episode: We breakdown our process to leverage human capital for the benefit of the Carrier, the policyholder, and the adjuster. We address the total devastation caused by the California wildfires and what its impact on the industry. And... Why turning all your ULAE into ALAE is totally possible when using the right workflow solution! Enjoy!
info_outline
Ep: 015 - Barriers to Digital Transformation
Journey to Insurance Nirvana
In this episode we get into: The barriers to digital transformation insurance carriers are currently facing. The importance of integrating your workflow solution onto your CRM - Big Topic! And... Why claims and drinking out of a firehose are so similar! Enjoy :-)
info_outlineIn this episode we get into the reasons why we started this podcast in the first place.
It quickly deteriorates into a chess match between David and I, but not without addressing these key points first:
- Current carriers view of the claims process and why it must be innovated.
- What "fine and dandy" actually means in the insurance world, and what it actually should be.
- Why most insurance TV commercial are focusing on the same thing to differentiate themselves from each.
- Main challenges the insurance industry is facing today from a consumer's viewpoint.
- Main barriers to acquiring insurance nirvana.
- Why the insurance corp and the policy holder are not necessarily in conflict.
- Why Harley Davidson is in real trouble.
- How can insurance companies tap into the younger generation and why culture hacking is the way to do it.
- Is not a compliance issue. It's a cultural one.
- A quick trip into new age best practices and millennial engagement.
- Why flexibility in the workplace is the key to outcome based strategic planning.
- Bottom line... You must think different as a carrier.
Definitely lots of room for improvement, but we're looking forward to having a lot of fun as we get better!
Talk to you next week!
Cheers :-)