Journey to Insurance Nirvana
An insurance industry insider, David Milton talks about revolutionizing the claims process from 30 days to 30 minutes. He's Founder of Telaclaims, a company who has released software exactly to this end.
info_outline An Unfiltered Conversation About The Challenges of Being a Carrier in Florida 02/20/2019
An Unfiltered Conversation About The Challenges of Being a Carrier in Florida In this episode we invited Brad Robinson back to the show. Brad's our Water Damage Mitigation specialist. For the next 26 minutes we go deep into issues most people don't want to talk about, much less dissect. We learned something new... We need to dedicate at least a couple of hours to this topic. Working on it! Enjoy!
info_outline Ep: 022 – The Three Things That Every Insurer, Big or Small, Can't Live Without! 01/29/2019
Ep: 022 – The Three Things That Every Insurer, Big or Small, Can't Live Without! In this episode we breakdown the 3 elements carriers must have in order to only grow but to stand out in the marketplace. As the industry is poised to expand in 2019, changes in both technology and human capital, and carriers ability to adapt to these changes, will determine who will have the bigger impact on the consumer. Enjoy! Claudio Alegre @claudioalegre
info_outline Ep: 021 – Let's Not Forget the CMO 01/22/2019
Ep: 021 – Let's Not Forget the CMO A quick slip on my end... I introduced this show as episode 20 when in fact is number 21. Today we touch on why we love to geek out with CMOs on the topic of how a better processed claim, with complete transparency and inclusion, can make their jobs much more meaningful in the long run. When you have an inclusive way of looking at the world, everyone benefits exponentially! Enjoy Claudio Alegre @claudioalegre
info_outline Ep: 020 - Advantages of Replacing CSRs with Adjusters at FNOL 01/17/2019
Ep: 020 - Advantages of Replacing CSRs with Adjusters at FNOL In this episode David does a deep dive into this topic, and why it's such a phenomenally simple and good idea for carriers to implement. It's a short rant on the topic, and I would love to her your thoughts on it! Enjoy, Claudio Alegre @claudioalegre
info_outline Ep: 019 - Managing a Tech Team When You Know Squat About Tech! 12/20/2018
Ep: 019 - Managing a Tech Team When You Know Squat About Tech! In this episode we get into... Why insurers must not be afraid of embracing the gig economy. How to manage a team of developers when you know diddly squat about tech...and, Spending more time with your Mom! Enjoy!
info_outline Ep: 018 - How To Avoid the Silent Costs of Water Damage Restoration 12/18/2018
Ep: 018 - How To Avoid the Silent Costs of Water Damage Restoration Today Brad Robinson, our water damage restoration and mitigation analytics specialist, joins us for a sizzling conversation about the ins and outs of the water restoration process. Enjoy!
info_outline Ep: 017 - Why Does it Take So Long to Process a Claim? 12/11/2018
Ep: 017 - Why Does it Take So Long to Process a Claim? In this Episode we talk about: What happiness looks like for big insurance. Why does it take so long to process claims... and Why we're bringing Hollywood to the insurance industry! Enjoy!
info_outline Ep: 016 - Scaling Humans in the Claims Process 12/06/2018
Ep: 016 - Scaling Humans in the Claims Process In this episode: We breakdown our process to leverage human capital for the benefit of the Carrier, the policyholder, and the adjuster. We address the total devastation caused by the California wildfires and what its impact on the industry. And... Why turning all your ULAE into ALAE is totally possible when using the right workflow solution! Enjoy!
info_outline Ep: 015 - Barriers to Digital Transformation 12/04/2018
Ep: 015 - Barriers to Digital Transformation In this episode we get into: The barriers to digital transformation insurance carriers are currently facing. The importance of integrating your workflow solution onto your CRM - Big Topic! And... Why claims and drinking out of a firehose are so similar! Enjoy :-)
info_outline Ep: 014 - Adjusters vs CSRs at FNOL 11/21/2018
Ep: 014 - Adjusters vs CSRs at FNOL In this Episode we talk about getting rid off the CSR middle man at FNOL! What barriers (If Any!) are there for the Carrier to get this done. And... What's new in the world of Reinsurance from this year's PCI Conference. Enjoy!
info_outline Ep: 012 - The Better Your Dynamic Resourcing - The Lower Your Claims Cycle Time 10/09/2018
Ep: 012 - The Better Your Dynamic Resourcing - The Lower Your Claims Cycle Time At the heart of of every claims department is human capital. Without it your tech is not only irrelevant, but useless. In this episode David and I go deep on Dynamic resourcing and how we've implemented this skill in our day as part of our software. Enjoy :-)
info_outline Ep:011 - Claim Cycle Time As it Relates To a Bunch of Things! 10/02/2018
Ep:011 - Claim Cycle Time As it Relates To a Bunch of Things! Today Frank Figueredo, head of our claims department, stops by and sheds some light on how claim cycle time relates to AOBs, PA reps, and attorney reps. It's an interesting episode if you like to geek out on claims handling topics. Enjoy!
info_outline Ep:010 - How To Turn ULAE into ALAE ASAP! 09/25/2018
Ep:010 - How To Turn ULAE into ALAE ASAP! A topic of great interest and controversy for carriers. David breaks it down and offers options to decrease ULAE, in addition to how we addressed it during software development. And our CTO Rudy stops by to say hello! Enjoy :-)
info_outline Ep:009 - The Future of the Independent Adjuster, Part 2 09/18/2018
Ep:009 - The Future of the Independent Adjuster, Part 2 Today we continue our discussion about "...a day in the life of an independent adjuster" , specific scenarios for new job opportunities, and why we're so bullish and stoked about creating a platform that will help these guys scale and level up their game. Enjoy!
info_outline Ep:08 - A New Way of Handling Claims and About Hurricane Florence 09/15/2018
Ep:08 - A New Way of Handling Claims and About Hurricane Florence While all other IA firms and carriers are asking you to drive into the storm's aftermath, and prepare to spend days on the road before you receive your first claim ... we don't! We simply ask, make sure you have a fully stocked supply of coffee, a charged laptop and a webcam ready to go. With us... you will be able to close a claim in the time that it takes you to listen to this podcast. Enjoy! ---------------------- Here are the links mentioned on this episode:
info_outline Ep: 007 - The Future of the Independent Adjuster, Part 1 09/11/2018
Ep: 007 - The Future of the Independent Adjuster, Part 1 We're only as good as our adjusters! Our entire business revolves around these guys. Our sun rises and sets with them and so should yours. We deep dive into current state changes happening and dynamics that play into why we believe the future looks really bright for this group of professionals and business owners in the insurance space. Enjoy!
info_outline Ep:006 - A CMOs View of the Industry 09/04/2018
Ep:006 - A CMOs View of the Industry David decided to turn the tables around this time and interview me. The questions focused on my recent journey as a CMO for our Company, in the context of our solution and how it relates to the market it was designed for. Enjoy!
info_outline Ep:005 The Claims Process From Mrs. Jones' Perspective 08/30/2018
Ep:005 The Claims Process From Mrs. Jones' Perspective Once again David and I converge here on JTIN. This time we discuss the claims process from the policyholder's point of view in order to shed some light of how carriers can better engage with their clients, and a few other topics: Why parenting and customer service have similar DNA The 3 major categories of customer complaints Why carriers must stop isolating the policyholder Three tips for adjusters to rock the claims process Enjoy it and see you on the next episode!
info_outline Ep:004- The High Multiplier Effects of the Gig Economy in the Insurance Industry 06/28/2018
Ep:004- The High Multiplier Effects of the Gig Economy in the Insurance Industry In this episode David and I discuss the impact The Gig Economy is having in the insurance industry. Here are some of the highlights: Why making unseemingly related connections is what creates unicorns. Data is to a claim adjusters as moving from point A to point B is to an Uber driver. Don't complicate it. Keep your process simple, and that will be incredibly hard. Ai as a whole is not a functional fix, but a component of a bigger picture. The coming freelance tsunami is bigger than we think. A quick intro of what TelaVendor.com and why it's our Gig economy power tool. Getting paid for what you know is sweeter than getting paid for what you do. Internet connected devices and how they are already impacting the insurtech space. Enjoy, Claudio
info_outline Ep:003 - From 30 Days to 30 Minutes 06/22/2018
Ep:003 - From 30 Days to 30 Minutes Welcome to episode # 3. We seem to be getting in a rhythm now. Still have some formatting details to take care of, that will happen in the next week or so. We still want to go unscripted, unplanned, and unedited. Mistakes, slips, and truths will be aired and dealt with accordingly. Unexpected outcome for everyone involved is, we're actually enjoying the process and having fun! In this episode David and I take a deep dive into the raison d'etre of our solution to speed up the claims cycle time. Something most everyone in our industry is convinced it would be extremely difficult, if not impossible to accomplish. As they title of this episode implies, we think differently. Here are some of the highlights: No claim gets better with age... The only good claim is a closed claim... Claims inefficiencies are mostly based on the mismanagement of these two aspects of the process... The Legacy Way vs. The Actual Way of processing claims. How Merge creates efficiencies of scale in the claims process. Stripping blockers our of our process is how we increase efficiency and effectiveness. Why hyper-specialization and breaking down the adjuster into "boots and butts" is the key to scalability and a better quality product. If you new what's inside Mountain Dew you wouldn't drink it! Take care, Claudio
info_outline Ep:002-A Tech Startup in the Insurance Industry Space 06/19/2018
Ep:002-A Tech Startup in the Insurance Industry Space In this episode David and I continue our battle of egos for supremacy and control of the conversation, but not without first sharing some pretty nifty nuggets of information about technology, insurance, and the people driving the change. Here are some of the convo snippets of what you're about to listen to: Top 3 challenges of any CEO in tech-insurance startup space. Why culture building is essential in the claims process team. Bridging the tech gap in insurance and insurance gap in tech. Soft skills rule in both internal and external communication. It's not about recipe, it's about collective beliefs. It's not just about top buy-in any more, it's about all buy-in. There's a lot of fear perpetuating non-efficient processes in he industry right now. Why you should always wear your home team colors to work and no others... Wishing our CEO would take a stronger stand on this! I hope you enjoy this episode, we'll talk next week. Cheers! Claudio
info_outline EP001 - The First Episode EVER! 06/19/2018
EP001 - The First Episode EVER! In this episode we get into the reasons why we started this podcast in the first place. It quickly deteriorates into a chess match between David and I, but not without addressing these key points first: Current carriers view of the claims process and why it must be innovated. What "fine and dandy" actually means in the insurance world, and what it actually should be. Why most insurance TV commercial are focusing on the same thing to differentiate themselves from each. Main challenges the insurance industry is facing today from a consumer's viewpoint. Main barriers to acquiring insurance nirvana. Why the insurance corp and the policy holder are not necessarily in conflict. Why Harley Davidson is in real trouble. How can insurance companies tap into the younger generation and why culture hacking is the way to do it. Is not a compliance issue. It's a cultural one. A quick trip into new age best practices and millennial engagement. Why flexibility in the workplace is the key to outcome based strategic planning. Bottom line... You must think different as a carrier. Definitely lots of room for improvement, but we're looking forward to having a lot of fun as we get better! Talk to you next week! Cheers :-)