The Power of Voice Communications to Elevate Operations and Customer Service With Martyn Jones
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Martyn Jones, Chief Commercial Officer at VoCoVo. Martyn explores the power of voice communications to elevate operations and customer service and expounds on use cases in retail and the results VoCoVo customers have already seen. IN THIS EPISODE: [3:25] What challenges did you see in the marketplace that inspired VoCoVo to reinvent the way retail teams communicate on the floor? [6:11] How can VocoVo streamline operations? What are some before and after examples of VoCoVo deployments? ...
info_outline
How IoT Can Increase Operational Efficiency and Reduce Shrink With Thom Schmitt
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Thom Schmitt, VP of Sales at ComplianceMate. They explore the value of IoT for complying with food safety regulations as well as achieving greater operational efficiency and reducing shrink. IN THIS EPISODE: [1:48] What major problems were foodservice operators facing? [2:28] What are some environmental or sustainability challenges? [3:25] How do all these technologies come together to help mitigate loss and support food safety and sustainability goals? [5:55]...
info_outline
Walmart’s IoT Dashboard Initiative in the Deli and Bakery Departments With Eric Dalton
Telaid Tech Connect
In this episode of Telaid Tech Connect, Eric Dalton, Operations Leader at Walmart joins Beth Bergmann to discuss Walmart’s IoT dashboard initiative in the deli and bakery departments. Eric explores the growing use cases for IoT and automation in facilities management and beyond. IN THIS EPISODE: [2:05] What was the genesis of this IoT dashboard project at Walmart and what were some of the challenges the different departments were facing? [7:07] What is the vision for the “smart store” and how does it work? [8:40] What is...
info_outline
The Road to Automation and Frequently Overlooked Challenges With Corrie Martin
Telaid Tech Connect
This episode is brought to you by In this episode of Telaid Tech Connect, host Beth Bergmann sits down with store and fulfillment automation leader in retail and grocery, Corrie Martin, to discuss the challenges retailers and grocers face when it comes to automation projects. They explore common challenges and important considerations when going through the automation planning and implementation process. IN THIS EPISODE: [1:30] What are the key processes retailers seek to automate and why? [2:12] What are the key steps or phases when...
info_outline
Human-centric AI and the Future of Customer Analytics With Susan Sly
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann has a conversation with Susan Sly, co-founder of Radius AI, about human-centric AI and the future for AI in retail. They explore use cases for AI as well as what the technology looks like today versus what it may look like in the future. IN THIS EPISODE: [2:57] What is AI and what isn’t it? [6:39] What is human-centric AI? [12:45] What does the art of AI mean to Radius AI and to the industry? [16:23] What is the potential for sentient AI in the future? [17:50] How are the savviest...
info_outline
Disruptive Retail Technology Integration and How It Impacts Risk Mitigation With Brand Elverston
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann sits down with seasoned asset protection professional, Brand Elverston. Based on his 22-year career with Walmart and subsequent work with LP/AP retail teams and vendors, Brand shares insights on how disruptive retail technologies both challenge and empower risk mitigation efforts in retail. IN THIS EPISODE: [2:38] How do you think technology is fundamentally changing retail? [5:04] What are the most formidable challenges LP/AP teams face today? [09:28] What does disruptive technology integration really...
info_outline
The Accelerating Pace of AI Rollouts With Alex Siskos
Telaid Tech Connect
In this episode of Telaid Tech Connect, Alex Siskos, Senior VP of Strategy at Everseen, explores the accelerating pace of AI rollouts and how AI and computer vision combine to deliver new and powerful insights to retailers. In this episode, we explore growing use cases and deployment pitfalls. IN THIS EPISODE: [2:18] Why did Everseen start with AI solutions at the self-checkout? [6:10] What are some opportunities you see for AI beyond the self-checkout experience? [10:49] How did Everseen start to “lift and shift”...
info_outline
Benefits of Purposeful Device Repair and Replacement Planning With Josh King and Shannon Lightsey
Telaid Tech Connect
In this episode of Telaid Tech Connect, Josh King and Shannon Lightsey of Lexicon Technologies explore the importance of proactive technology maintenance planning. Businesses should understand - not only the cost of technology devices - but the cost of a device’s downtime. That information can inform more strategic decision-making about the replacement and repair of those devices. IN THIS EPISODE: [2:10] What are two approaches to device management? [3:40] What are some steps enterprises can take to be purposeful with their device management...
info_outline
Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience With Jack Hogan
Telaid Tech Connect
In this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment. IN THIS EPISODE: [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology? [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution? [4:12] What challenges are industries experiencing that are driving...
info_outline
Beyond Traditional Surveillance: Future Applications for Optical Technologies With Jordan Rivchun
Telaid Tech Connect
In this episode of Telaid Tech Connect, we’re speaking with Jordan Rivchun, Head of Business Development at Hanwha Techwin. We discuss how business leaders can leverage new optical technologies beyond traditional surveillance to reap operational and other business benefits. IN THIS EPISODE: [2:20] At the manufacturing level, what has changed that’s driving the ability to do more with optical technology? [5:07] Are there specific industries that you think are ready to advance their use of cameras and computer vision? What are the critical use cases? [8:50]...
info_outlineAnand Muralidaran is the Global Business Development Head for Retail at NVIDIA and today we will be addressing how retailers are working to digitalize the customer experience. Retailers constantly adapt in order to best serve their customers. Available resources such as smart cameras, algorithms, and heat mapping are helping companies like NVIDIA reimagine the traditional retail experience while enhancing customer experience, loyalty, and engagement. Tune into today’s episode as we discuss what retail will look like in five years and how companies are experimenting with these possibilities.
IN THIS EPISODE:
- [06:02] What does it mean to digitalize the physical customer experience?
- [08:46] Why smart cameras are an important tool for retailers to collect real-time data on customers.
- [13:18] Anand explains the driving factors behind the autonomous check-out process and experience that many retailers are investing in.
- [22:11] Will brick and mortar be relevant in five years?
- [30:00] Inception is a Nvidia program that helps startup companies access resources to build their digital platform.
KEY TAKEAWAYS:
- Retailers are using technology to craft a customized in-store experience based on customer footprints.
- In-store services and supportive associates can enhance customer experience, loyalty, and engagement.
- In an omniverse world, retailers can experiment in the virtual world at a fraction of the cost before building a massive warehouse.
- Nvidia is focused on the holistic transformation of the retail landscape.
LINKS MENTIONED:
BIO:
Anand Muralidaran, Global BD Head - Retail, CPG and QSRs, NVIDIA
Anand is the Global Business Development Head for Retail at NVIDIA, brings 25 years of valuable experience consulting, partnering and delivering strategic and transformative value to F1000 Retailers across the globe. He has had the privilege of working across a variety of Retailers including Walmart, Target, Petco, Best Buy, Williams Sonoma, and Sephora.
A lifelong learner, he never wastes an opportunity to learn, adapt and shape the trends that are evolving in the Retail industry.