Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience With Jack Hogan
Release Date: 09/27/2022
The Power of Voice Communications to Elevate Operations and Customer Service With Martyn Jones
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Martyn Jones, Chief Commercial Officer at VoCoVo. Martyn explores the power of voice communications to elevate operations and customer service and expounds on use cases in retail and the results VoCoVo customers have already seen. IN THIS EPISODE: [3:25] What challenges did you see in the marketplace that inspired VoCoVo to reinvent the way retail teams communicate on the floor? [6:11] How can VocoVo streamline operations? What are some before and after examples of VoCoVo deployments? ...
info_outline
How IoT Can Increase Operational Efficiency and Reduce Shrink With Thom Schmitt
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Thom Schmitt, VP of Sales at ComplianceMate. They explore the value of IoT for complying with food safety regulations as well as achieving greater operational efficiency and reducing shrink. IN THIS EPISODE: [1:48] What major problems were foodservice operators facing? [2:28] What are some environmental or sustainability challenges? [3:25] How do all these technologies come together to help mitigate loss and support food safety and sustainability goals? [5:55]...
info_outline
Walmart’s IoT Dashboard Initiative in the Deli and Bakery Departments With Eric Dalton
Telaid Tech Connect
In this episode of Telaid Tech Connect, Eric Dalton, Operations Leader at Walmart joins Beth Bergmann to discuss Walmart’s IoT dashboard initiative in the deli and bakery departments. Eric explores the growing use cases for IoT and automation in facilities management and beyond. IN THIS EPISODE: [2:05] What was the genesis of this IoT dashboard project at Walmart and what were some of the challenges the different departments were facing? [7:07] What is the vision for the “smart store” and how does it work? [8:40] What is...
info_outline
The Road to Automation and Frequently Overlooked Challenges With Corrie Martin
Telaid Tech Connect
This episode is brought to you by In this episode of Telaid Tech Connect, host Beth Bergmann sits down with store and fulfillment automation leader in retail and grocery, Corrie Martin, to discuss the challenges retailers and grocers face when it comes to automation projects. They explore common challenges and important considerations when going through the automation planning and implementation process. IN THIS EPISODE: [1:30] What are the key processes retailers seek to automate and why? [2:12] What are the key steps or phases when...
info_outline
Human-centric AI and the Future of Customer Analytics With Susan Sly
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann has a conversation with Susan Sly, co-founder of Radius AI, about human-centric AI and the future for AI in retail. They explore use cases for AI as well as what the technology looks like today versus what it may look like in the future. IN THIS EPISODE: [2:57] What is AI and what isn’t it? [6:39] What is human-centric AI? [12:45] What does the art of AI mean to Radius AI and to the industry? [16:23] What is the potential for sentient AI in the future? [17:50] How are the savviest...
info_outline
Disruptive Retail Technology Integration and How It Impacts Risk Mitigation With Brand Elverston
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann sits down with seasoned asset protection professional, Brand Elverston. Based on his 22-year career with Walmart and subsequent work with LP/AP retail teams and vendors, Brand shares insights on how disruptive retail technologies both challenge and empower risk mitigation efforts in retail. IN THIS EPISODE: [2:38] How do you think technology is fundamentally changing retail? [5:04] What are the most formidable challenges LP/AP teams face today? [09:28] What does disruptive technology integration really...
info_outline
The Accelerating Pace of AI Rollouts With Alex Siskos
Telaid Tech Connect
In this episode of Telaid Tech Connect, Alex Siskos, Senior VP of Strategy at Everseen, explores the accelerating pace of AI rollouts and how AI and computer vision combine to deliver new and powerful insights to retailers. In this episode, we explore growing use cases and deployment pitfalls. IN THIS EPISODE: [2:18] Why did Everseen start with AI solutions at the self-checkout? [6:10] What are some opportunities you see for AI beyond the self-checkout experience? [10:49] How did Everseen start to “lift and shift”...
info_outline
Benefits of Purposeful Device Repair and Replacement Planning With Josh King and Shannon Lightsey
Telaid Tech Connect
In this episode of Telaid Tech Connect, Josh King and Shannon Lightsey of Lexicon Technologies explore the importance of proactive technology maintenance planning. Businesses should understand - not only the cost of technology devices - but the cost of a device’s downtime. That information can inform more strategic decision-making about the replacement and repair of those devices. IN THIS EPISODE: [2:10] What are two approaches to device management? [3:40] What are some steps enterprises can take to be purposeful with their device management...
info_outline
Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience With Jack Hogan
Telaid Tech Connect
In this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment. IN THIS EPISODE: [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology? [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution? [4:12] What challenges are industries experiencing that are driving...
info_outline
Beyond Traditional Surveillance: Future Applications for Optical Technologies With Jordan Rivchun
Telaid Tech Connect
In this episode of Telaid Tech Connect, we’re speaking with Jordan Rivchun, Head of Business Development at Hanwha Techwin. We discuss how business leaders can leverage new optical technologies beyond traditional surveillance to reap operational and other business benefits. IN THIS EPISODE: [2:20] At the manufacturing level, what has changed that’s driving the ability to do more with optical technology? [5:07] Are there specific industries that you think are ready to advance their use of cameras and computer vision? What are the critical use cases? [8:50]...
info_outlineIn this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment.
IN THIS EPISODE:
- [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology?
- [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution?
- [4:12] What challenges are industries experiencing that are driving adoption?
- [6:10] What is an example of Mashgin implementation: what challenges were the business trying to overcome and how was the solution deployed and what were some of the challenges along the way?
- [8:55] When you look at a successful deployment, what are some critical success factors?
- [10:35] What do the next 5 years look like for this type of technology?
KEY TAKEAWAYS:
- Mashgin is the world’s fastest self-checkout and computer vision solution, speeding transaction times to under ten seconds.
- Some of the key drivers of the adoption of this technology include consumers not wanting to wait. Lines are also getting worse due to labor shortages. Post-pandemic shoppers are visiting smaller locations to quickly grab a couple of items rather than making major trips to the grocery store.
- A very attractive user for this type of solution is the habitual customer that is purchasing the same thing day after day and wants to get in and get out quickly.
- Mashgin has expanded from a primary presence in cafeterias and stadiums, to convenience stores and petrol stations. They have added capabilities that consumers demand such as accepting cash, incorporating loyalty programs, and purchasing gas.
LINKS MENTIONED
BIO: Jack Hogan
Jack Hogan is the Vice President of Strategic Partnerships at Mashgin, an AI-Powered Self-Checkout System for convenience stores, sports stadiums, business dining, and universities. Before Mashgin, Jack built and scaled companies across AI, recruiting, and events. While working in the recruiting space, he also founded the non-profit Neurodiversity Pathways to help train and place adults on the Autism spectrum with jobs at the top Bay Area companies.