IOT and Ops Technology-with James Snook and Doug Sparkes
Release Date: 02/08/2022
The Power of Voice Communications to Elevate Operations and Customer Service With Martyn Jones
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In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Martyn Jones, Chief Commercial Officer at VoCoVo. Martyn explores the power of voice communications to elevate operations and customer service and expounds on use cases in retail and the results VoCoVo customers have already seen. IN THIS EPISODE: [3:25] What challenges did you see in the marketplace that inspired VoCoVo to reinvent the way retail teams communicate on the floor? [6:11] How can VocoVo streamline operations? What are some before and after examples of VoCoVo deployments? ...
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How IoT Can Increase Operational Efficiency and Reduce Shrink With Thom Schmitt
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In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Thom Schmitt, VP of Sales at ComplianceMate. They explore the value of IoT for complying with food safety regulations as well as achieving greater operational efficiency and reducing shrink. IN THIS EPISODE: [1:48] What major problems were foodservice operators facing? [2:28] What are some environmental or sustainability challenges? [3:25] How do all these technologies come together to help mitigate loss and support food safety and sustainability goals? [5:55]...
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Walmart’s IoT Dashboard Initiative in the Deli and Bakery Departments With Eric Dalton
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In this episode of Telaid Tech Connect, Eric Dalton, Operations Leader at Walmart joins Beth Bergmann to discuss Walmart’s IoT dashboard initiative in the deli and bakery departments. Eric explores the growing use cases for IoT and automation in facilities management and beyond. IN THIS EPISODE: [2:05] What was the genesis of this IoT dashboard project at Walmart and what were some of the challenges the different departments were facing? [7:07] What is the vision for the “smart store” and how does it work? [8:40] What is...
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The Road to Automation and Frequently Overlooked Challenges With Corrie Martin
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This episode is brought to you by In this episode of Telaid Tech Connect, host Beth Bergmann sits down with store and fulfillment automation leader in retail and grocery, Corrie Martin, to discuss the challenges retailers and grocers face when it comes to automation projects. They explore common challenges and important considerations when going through the automation planning and implementation process. IN THIS EPISODE: [1:30] What are the key processes retailers seek to automate and why? [2:12] What are the key steps or phases when...
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Human-centric AI and the Future of Customer Analytics With Susan Sly
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann has a conversation with Susan Sly, co-founder of Radius AI, about human-centric AI and the future for AI in retail. They explore use cases for AI as well as what the technology looks like today versus what it may look like in the future. IN THIS EPISODE: [2:57] What is AI and what isn’t it? [6:39] What is human-centric AI? [12:45] What does the art of AI mean to Radius AI and to the industry? [16:23] What is the potential for sentient AI in the future? [17:50] How are the savviest...
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Disruptive Retail Technology Integration and How It Impacts Risk Mitigation With Brand Elverston
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In this episode of Telaid Tech Connect, host Beth Bergmann sits down with seasoned asset protection professional, Brand Elverston. Based on his 22-year career with Walmart and subsequent work with LP/AP retail teams and vendors, Brand shares insights on how disruptive retail technologies both challenge and empower risk mitigation efforts in retail. IN THIS EPISODE: [2:38] How do you think technology is fundamentally changing retail? [5:04] What are the most formidable challenges LP/AP teams face today? [09:28] What does disruptive technology integration really...
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The Accelerating Pace of AI Rollouts With Alex Siskos
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In this episode of Telaid Tech Connect, Alex Siskos, Senior VP of Strategy at Everseen, explores the accelerating pace of AI rollouts and how AI and computer vision combine to deliver new and powerful insights to retailers. In this episode, we explore growing use cases and deployment pitfalls. IN THIS EPISODE: [2:18] Why did Everseen start with AI solutions at the self-checkout? [6:10] What are some opportunities you see for AI beyond the self-checkout experience? [10:49] How did Everseen start to “lift and shift”...
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Benefits of Purposeful Device Repair and Replacement Planning With Josh King and Shannon Lightsey
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In this episode of Telaid Tech Connect, Josh King and Shannon Lightsey of Lexicon Technologies explore the importance of proactive technology maintenance planning. Businesses should understand - not only the cost of technology devices - but the cost of a device’s downtime. That information can inform more strategic decision-making about the replacement and repair of those devices. IN THIS EPISODE: [2:10] What are two approaches to device management? [3:40] What are some steps enterprises can take to be purposeful with their device management...
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Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience With Jack Hogan
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In this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment. IN THIS EPISODE: [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology? [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution? [4:12] What challenges are industries experiencing that are driving...
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Beyond Traditional Surveillance: Future Applications for Optical Technologies With Jordan Rivchun
Telaid Tech Connect
In this episode of Telaid Tech Connect, we’re speaking with Jordan Rivchun, Head of Business Development at Hanwha Techwin. We discuss how business leaders can leverage new optical technologies beyond traditional surveillance to reap operational and other business benefits. IN THIS EPISODE: [2:20] At the manufacturing level, what has changed that’s driving the ability to do more with optical technology? [5:07] Are there specific industries that you think are ready to advance their use of cameras and computer vision? What are the critical use cases? [8:50]...
info_outlineToday’s episode is all about operations technology (OT). Guests James Snook and Doug Sparkes join us to discuss the role operations technology plays in a company’s success and advancement. How does IT play a role in the implementation and maintenance of these operations technologies? In this episode, we also talk about five key myths and realities of integrating new operations technologies into a business. Join us as we discuss how businesses can use OT to achieve critical business, operational, and sustainability objectives.
IN THIS EPISODE:
- [03:10] What is OT, how is it different than IT, and how does it play a role in improving operations?
- [05:30] The key myths and realities of using IoT as it relates to operations technology.
- [12:47] Goals to consider when proposing a new IoT strategy.
- [15:54] What role does NuOz play in IoT and OT systems?
- [21:00] What are some key trends in the integration of business, operations, and sustainability?
KEY TAKEAWAYS:
- With so many companies deploying IoT devices in their facilities, IT teams are under a lot of pressure to simply add these devices to the network. However, they are also challenged to maintain the security and performance of the network.
- Implementing smart technology in a retail setting is not as simple as it sounds. It requires smart training to complement the smart technology, which should be easy to understand and integrate into the day-to-day operations.
- NuOz specializes in infrastructure and security needs from IoT and OT systems. OT systems have unique standards, languages, and protocols. NuOz is focused on implementing and harmonizing these systems in a very secure manner so businesses can connect systems and manage their data.
LINKS MENTIONED:
BIO:
James Snook, NuOz Retail Leadership 24 years in retail technology leadership, including 22 years with Starbucks, 10 Years of consulting & investing, serving on boards for social & environmental impact. Father of 4 sons native in cryptos and blockchains and a professional goat wrangler.
Doug is a retail operations veteran with 37 years of experience in energy management at Costco Wholesale. Doug is an expert at procuring, implementing, and managing equipment related to lighting, HVAC, refrigeration, solar, and Operational Technology networking (OT). Doug is currently on the board of advisors at NuOz.