The Use of Data Analytics and Understanding the True Omnichannel Experience for Customers
Release Date: 03/08/2022
The Power of Voice Communications to Elevate Operations and Customer Service With Martyn Jones
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In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Martyn Jones, Chief Commercial Officer at VoCoVo. Martyn explores the power of voice communications to elevate operations and customer service and expounds on use cases in retail and the results VoCoVo customers have already seen. IN THIS EPISODE: [3:25] What challenges did you see in the marketplace that inspired VoCoVo to reinvent the way retail teams communicate on the floor? [6:11] How can VocoVo streamline operations? What are some before and after examples of VoCoVo deployments? ...
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How IoT Can Increase Operational Efficiency and Reduce Shrink With Thom Schmitt
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Thom Schmitt, VP of Sales at ComplianceMate. They explore the value of IoT for complying with food safety regulations as well as achieving greater operational efficiency and reducing shrink. IN THIS EPISODE: [1:48] What major problems were foodservice operators facing? [2:28] What are some environmental or sustainability challenges? [3:25] How do all these technologies come together to help mitigate loss and support food safety and sustainability goals? [5:55]...
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Walmart’s IoT Dashboard Initiative in the Deli and Bakery Departments With Eric Dalton
Telaid Tech Connect
In this episode of Telaid Tech Connect, Eric Dalton, Operations Leader at Walmart joins Beth Bergmann to discuss Walmart’s IoT dashboard initiative in the deli and bakery departments. Eric explores the growing use cases for IoT and automation in facilities management and beyond. IN THIS EPISODE: [2:05] What was the genesis of this IoT dashboard project at Walmart and what were some of the challenges the different departments were facing? [7:07] What is the vision for the “smart store” and how does it work? [8:40] What is...
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The Road to Automation and Frequently Overlooked Challenges With Corrie Martin
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This episode is brought to you by In this episode of Telaid Tech Connect, host Beth Bergmann sits down with store and fulfillment automation leader in retail and grocery, Corrie Martin, to discuss the challenges retailers and grocers face when it comes to automation projects. They explore common challenges and important considerations when going through the automation planning and implementation process. IN THIS EPISODE: [1:30] What are the key processes retailers seek to automate and why? [2:12] What are the key steps or phases when...
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Human-centric AI and the Future of Customer Analytics With Susan Sly
Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann has a conversation with Susan Sly, co-founder of Radius AI, about human-centric AI and the future for AI in retail. They explore use cases for AI as well as what the technology looks like today versus what it may look like in the future. IN THIS EPISODE: [2:57] What is AI and what isn’t it? [6:39] What is human-centric AI? [12:45] What does the art of AI mean to Radius AI and to the industry? [16:23] What is the potential for sentient AI in the future? [17:50] How are the savviest...
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Disruptive Retail Technology Integration and How It Impacts Risk Mitigation With Brand Elverston
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In this episode of Telaid Tech Connect, host Beth Bergmann sits down with seasoned asset protection professional, Brand Elverston. Based on his 22-year career with Walmart and subsequent work with LP/AP retail teams and vendors, Brand shares insights on how disruptive retail technologies both challenge and empower risk mitigation efforts in retail. IN THIS EPISODE: [2:38] How do you think technology is fundamentally changing retail? [5:04] What are the most formidable challenges LP/AP teams face today? [09:28] What does disruptive technology integration really...
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The Accelerating Pace of AI Rollouts With Alex Siskos
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In this episode of Telaid Tech Connect, Alex Siskos, Senior VP of Strategy at Everseen, explores the accelerating pace of AI rollouts and how AI and computer vision combine to deliver new and powerful insights to retailers. In this episode, we explore growing use cases and deployment pitfalls. IN THIS EPISODE: [2:18] Why did Everseen start with AI solutions at the self-checkout? [6:10] What are some opportunities you see for AI beyond the self-checkout experience? [10:49] How did Everseen start to “lift and shift”...
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Benefits of Purposeful Device Repair and Replacement Planning With Josh King and Shannon Lightsey
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In this episode of Telaid Tech Connect, Josh King and Shannon Lightsey of Lexicon Technologies explore the importance of proactive technology maintenance planning. Businesses should understand - not only the cost of technology devices - but the cost of a device’s downtime. That information can inform more strategic decision-making about the replacement and repair of those devices. IN THIS EPISODE: [2:10] What are two approaches to device management? [3:40] What are some steps enterprises can take to be purposeful with their device management...
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Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience With Jack Hogan
Telaid Tech Connect
In this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment. IN THIS EPISODE: [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology? [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution? [4:12] What challenges are industries experiencing that are driving...
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Beyond Traditional Surveillance: Future Applications for Optical Technologies With Jordan Rivchun
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In this episode of Telaid Tech Connect, we’re speaking with Jordan Rivchun, Head of Business Development at Hanwha Techwin. We discuss how business leaders can leverage new optical technologies beyond traditional surveillance to reap operational and other business benefits. IN THIS EPISODE: [2:20] At the manufacturing level, what has changed that’s driving the ability to do more with optical technology? [5:07] Are there specific industries that you think are ready to advance their use of cameras and computer vision? What are the critical use cases? [8:50]...
info_outlineToday we discuss the use of data analytics and understanding the true omnichannel experience for customers with Tracy Benaman, VP of Retail Sales of Deep North, an expert in retail operations and data analytics. She explains how retailers and QSRs are using video analytics to inform real-time decision making that improves employee efficiency and customer service. Join us as we discuss how AI is transforming retail stores and QSRs and their ability to drive sales in real time, return the greatest ROI and achieve their strategic objectives.
IN THIS EPISODE:
- [02:15] How have retail stores and QSRs transformed over the years?
- [03:50] Have there been any specific changes to consumer behavior that are driving the need for deeper analytics?
- [05:00] Now that retailers and QSR operators are armed with extensive data, what are the clear use cases?
- [11:30] What is Deep North’s capability in this space related to the use cases and driving ROI?
- [13:41] What does the analytics space look like five years from now?
- [16:11] What is the advice for IT professionals looking to roll out a deeper level of analytics at their company?
KEY TAKEAWAYS:
- QSRs use this solution for three main things: speed, productivity, and service timing. Predictive analytics allow managers to make better real-time decisions to improve performance.
- Retailers are becoming more informed with data analytics; they now have information about the customers in their physical stores which they didn’t have in the past.
- Retailers can validate their payroll dollars, associates and manage their store operation teams effectively by using video analytics and monitoring the data behind it. Also, groceries and warehouses use this technology to monitor their operations for safety issues.
- Deep North works with existing cameras and can use a simple VPN connection to upload video to the cloud. The system can be deployed within a few weeks.
- Artificial Intelligence and processed data will enable completely smart stores in a matter of a few years.
LINKS MENTIONED:
BIO: Tracy Benaman
Tracy Benaman has led retail operations for 26 years with 5 different apparel brands including Gap Inc., American Eagle, Polo Ralph Lauren, Ashley Stewart and NY & Company. In addition, Tracy spent two years consulting for Claris Solutions heading up the store operational practice working with a variety of retailers to improve sales, productivity and ultimately profit. Most recently, Tracy led the client engagement team at Alliance Data Card Services, working with over 80 clients to improve customer engagement.
Tracy is recognized in the industry as a team leader with the ability to identify key behavioral changes that directly impact sales and profit. Tracy’s operational business improvement approach works with all levels of the organization resulting in successful tactical and strategic approaches.