Telaid Tech Connect
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Martyn Jones, Chief Commercial Officer at VoCoVo. Martyn explores the power of voice communications to elevate operations and customer service and expounds on use cases in retail and the results VoCoVo customers have already seen. IN THIS EPISODE: [3:25] What challenges did you see in the marketplace that inspired VoCoVo to reinvent the way retail teams communicate on the floor? [6:11] How can VocoVo streamline operations? What are some before and after examples of VoCoVo deployments? ...
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In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Thom Schmitt, VP of Sales at ComplianceMate. They explore the value of IoT for complying with food safety regulations as well as achieving greater operational efficiency and reducing shrink. IN THIS EPISODE: [1:48] What major problems were foodservice operators facing? [2:28] What are some environmental or sustainability challenges? [3:25] How do all these technologies come together to help mitigate loss and support food safety and sustainability goals? [5:55]...
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In this episode of Telaid Tech Connect, Eric Dalton, Operations Leader at Walmart joins Beth Bergmann to discuss Walmart’s IoT dashboard initiative in the deli and bakery departments. Eric explores the growing use cases for IoT and automation in facilities management and beyond. IN THIS EPISODE: [2:05] What was the genesis of this IoT dashboard project at Walmart and what were some of the challenges the different departments were facing? [7:07] What is the vision for the “smart store” and how does it work? [8:40] What is...
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This episode is brought to you by In this episode of Telaid Tech Connect, host Beth Bergmann sits down with store and fulfillment automation leader in retail and grocery, Corrie Martin, to discuss the challenges retailers and grocers face when it comes to automation projects. They explore common challenges and important considerations when going through the automation planning and implementation process. IN THIS EPISODE: [1:30] What are the key processes retailers seek to automate and why? [2:12] What are the key steps or phases when...
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In this episode of Telaid Tech Connect, host Beth Bergmann has a conversation with Susan Sly, co-founder of Radius AI, about human-centric AI and the future for AI in retail. They explore use cases for AI as well as what the technology looks like today versus what it may look like in the future. IN THIS EPISODE: [2:57] What is AI and what isn’t it? [6:39] What is human-centric AI? [12:45] What does the art of AI mean to Radius AI and to the industry? [16:23] What is the potential for sentient AI in the future? [17:50] How are the savviest...
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In this episode of Telaid Tech Connect, host Beth Bergmann sits down with seasoned asset protection professional, Brand Elverston. Based on his 22-year career with Walmart and subsequent work with LP/AP retail teams and vendors, Brand shares insights on how disruptive retail technologies both challenge and empower risk mitigation efforts in retail. IN THIS EPISODE: [2:38] How do you think technology is fundamentally changing retail? [5:04] What are the most formidable challenges LP/AP teams face today? [09:28] What does disruptive technology integration really...
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In this episode of Telaid Tech Connect, Alex Siskos, Senior VP of Strategy at Everseen, explores the accelerating pace of AI rollouts and how AI and computer vision combine to deliver new and powerful insights to retailers. In this episode, we explore growing use cases and deployment pitfalls. IN THIS EPISODE: [2:18] Why did Everseen start with AI solutions at the self-checkout? [6:10] What are some opportunities you see for AI beyond the self-checkout experience? [10:49] How did Everseen start to “lift and shift”...
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In this episode of Telaid Tech Connect, Josh King and Shannon Lightsey of Lexicon Technologies explore the importance of proactive technology maintenance planning. Businesses should understand - not only the cost of technology devices - but the cost of a device’s downtime. That information can inform more strategic decision-making about the replacement and repair of those devices. IN THIS EPISODE: [2:10] What are two approaches to device management? [3:40] What are some steps enterprises can take to be purposeful with their device management...
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In this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment. IN THIS EPISODE: [1:35] What inspired the founders of Mashgin to create this self-checkout/computer vision technology? [3:10] What changes in consumer behavior or marketplace trends are driving the need behind this solution? [4:12] What challenges are industries experiencing that are driving...
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In this episode of Telaid Tech Connect, we’re speaking with Jordan Rivchun, Head of Business Development at Hanwha Techwin. We discuss how business leaders can leverage new optical technologies beyond traditional surveillance to reap operational and other business benefits. IN THIS EPISODE: [2:20] At the manufacturing level, what has changed that’s driving the ability to do more with optical technology? [5:07] Are there specific industries that you think are ready to advance their use of cameras and computer vision? What are the critical use cases? [8:50]...
info_outlineToday we’re speaking with Jim Inglis, a 60-year home center industry veteran, executive, and author. In part two of this podcast series, we explore the ten principles of high productivity retailing gleaned from Jim’s time with The Home Depot and his tenured career. Jim shares insights about how building brand, customer loyalty, trust and culture is critical for success in retail.
IN THIS EPISODE:
- [01:45] What are the 10 principles of high productivity retailing?
- [09:27] How has the digital revolution impacted brand and customer loyalty and what's that interplay?
- [12:45] Where do you think the impact of the retail apocalypse is going to be felt?
- [17:30] What does the “self-service is the best service” principle mean to the retailer?
- [20:20] Why is the full journey to customer loyalty and trust so critical?
- [22:57] How does a retailer truly empower their people and drive culture for success?
- [26:30] What are your last parting words on the 10 principles of high productivity retailing?
KEY TAKEAWAYS:
- Embracing change, delighting the customer, right pricing, measuring the success with gross margin return on investment, having low cost and low price, advertising, having self-service, becoming more service-oriented, and paying attention to the company culture bring productivity to retailing.
- There has been an evolutionary change in the retail business and an absolute revolution in marketing. Technology has become vital to businesses in communicating with customers.
- Bad malls were being driven out of business by good malls. It was a false premise that there was going to be a physical store apocalypse because of e-commerce. In fact, pure e-commerce players are unlikely to survive in the face of rising costs and online-only service delivery.
- The value-oriented retailers who design their stores to work well are growing and opening new stores.
- The “work good” versus “look good” dichotomy is choosing between the ambiance and shopping experience. Value-oriented players’ operating models are focusing on designing their stores to work well, achieve efficiency and drive down costs.
- Culture drives employee performance. Leadership sets values and demonstrates behavior that instills a mission-driven culture with very specific goals and objectives.
- Bleeding Orange Culture was built on decentralization and delegation that requires the empowerment of associates. The associates take ownership, which means they adopt the culture and understand the mission-driven culture and begin to make the right decisions. Companies must educate and reward their employees for better results.
LINKS MENTIONED
www.telaid.com/solutions/retail-automation/
BIO: Jim Inglis
Author of How a Bleeding Orange Culture Can Change Everything! Jim Inglis has more than 50 years of experience in the home improvement retail segment. He served in executive positions with The Home Depot for 13 years and has served on the board of several retail-related associations and businesses. Since founding Inglis Retailing in 1998, Jim has advised leading home improvement retailers worldwide. In 2015, he was honored with a Lifetime Achievement Award from the Global Home Improvement Network and the European DIY Retail Association.