What It Takes to Create Raving Fans in SBA Lending feat. Charles H Green, Chris Hurn, & Javier Jorge | Ep. 164
Release Date: 10/31/2024
A.I. Disruption: Time to Throw Out The Old Playbook ft. David Tinsley | Ep. 181
The Art of SBA Lending
This week on The Art of SBA Lending, Ray Drew sits down with David Tinsley of Lenders Cooperative to unravel the shifting landscape of SBA lending and the role of technology and LSPs in shaping its future. Recorded live from the MALC conference, they dive into the buzz surrounding the unannounced new SOP and what it means for lenders. From the challenges of scaling an SBA division to the surprising dominance of AI in industry conversations, Ray and David explore how to navigate growth, manage risk, and foster innovation — "throwing the whole playbook out". They also tackle the ongoing debate...
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On Track to Break $100 million feat. Alan Peterson | Ep. 180
The Art of SBA Lending
This week on The Art of SBA Lending, I sit down with the incredible Alan Peterson, BDO from First Internet Bank. Alan isn't just closing deals; he's redefining what it means to be a top producer in SBA lending, reaching over $30 million year-to-date and tracking towards an astonishing $120 million annually! Ray Drew and Alan dive deep into the mindset of a high-volume BDO, the strategic art of saying "no" to grow faster, and why true business value isn't always what it seems. They discuss navigating the complexities of deals, the crucial role of data and innovation in banking, and why being a...
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On Track to Break $100 million feat. Alan Peterson | Ep. 180
The Art of SBA Lending
This week on The Art of SBA Lending, I sit down with the incredible Alan Peterson, BDO from First Internet Bank. Alan isn't just closing deals; he's redefining what it means to be a top producer in SBA lending, reaching over $30 million year-to-date and tracking towards an astonishing $120 million annually! Ray Drew and Alan dive deep into the mindset of a high-volume BDO, the strategic art of saying "no" to grow faster, and why true business value isn't always what it seems. They discuss navigating the complexities of deals, the crucial role of data and innovation in banking, and why being a...
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Untold Stories: The Rise and Fall of an SBLC feat. Kirk Beason | Ep. 179
The Art of SBA Lending
This week on The Art of SBA Lending, we're sitting down with a true SBA powerhouse: Kirk Beeson, SBA Managing Director at Veritex Community Bank, and former Chief Credit Officer (and so much more!) at Fund-Ex Solutions Group. Ray Drew and Kirk take a deep dive into the inside story of Fund-Ex: from its promising start-up days to navigating the chaos of PPP and the eventual sale. What does it really take to build an SBA shop from the ground up? How do you maintain culture while scaling at lightning speed? And when do you know it's time to step away? 🎯 In this episode: ➡️The...
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The Model Has Changed: Rethinking SBA Operations ft. Mike Breckheimer, Brian Carlson & Chris Kwiatkowski | Ep. 178
The Art of SBA Lending
This week on The Art of SBA Lending, we're confronting the hard truth: the traditional SBA lending model no longer works. Rising overhead, margin compression, and tighter audits have flipped the economics, and now, shops across the country are closing or scrambling to restructure. So what’s the new model? And how do you scale without losing control? Ray Drew is joined by three SBA leaders navigating this shift in real time. Mike Breckheimer, Brian Carlson, and Chris Kwiatkowski are coming together to unpack the numbers, the pitfalls, and the path forward. 🎯 In this episode: ➡️...
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MCA Debate: Ryan Kroge and Joe Alam vs John Dicanio and Jerry Cocuzzo | Ep. 177
The Art of SBA Lending
This week on The Art of SBA Lending, we're diving headfirst into one of the most controversial topics in small business finance: Merchant Cash Advances (MCAs). Are they a necessary lifeline—or a dangerous trap? Ray Drew brings together a panel of experienced lenders and brokers to debate the role of MCAs in today’s lending landscape. Featuring Ryan Kroge (First Internet Bank), Joseph Alam III (Midstates Advisors), John DiCanio (Fund My Biz), and Jerry Cocuzzo (FundAll Capital), the group tackles: ➡️ The pros, cons, and misconceptions of MCA lending ➡️ Why MCAs exploded post-2008...
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Ray’s Top 10 Priorities for the SBA ft. Charles Green, Jeannie Yoder, and Shane Pierson | Ep. 176
The Art of SBA Lending
This week on The Art of SBA Lending, Ray is laying out his own list of top 10 priorities for the SBA, several of which might shock you. But hey, if the SBA wants change, let's give em change. Joined by Ray is a panel of Art of SBA contributors: Charles Green, Jeannie Yoder, and Shane Pierson to discuss: ➡️ Changes to SBA 7a policy ➡️ Some fresh ideas that could streamline the program ➡️ How to avoid throwing the baby out with the bathwater ➡️ Timeline for the new SOP that is inevitably dropping ➡️ Predictions for the SBA landscape in the next 12 months Join Ray and his...
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Addressing the SBA Default Crisis ft. Jane Castro, Kay Anderson, and Mike Breckheimer | Ep. 175
The Art of SBA Lending
This week on The Art of SBA Lending, we're tackling one of the hottest topics in the industry: the rising SBA default rates. With concerns mounting over repayment trends, economic conditions, and policy shifts, it's time to cut through the noise and get to the facts. Ray Drew and an expert panel of Art of SBA contributors discuss: ➡️ The 3.69% default rate—how bad is it, really? ➡️ Why defaults are rising and whether it's just economic cycles catching up ➡️ How lenders can proactively manage risk and prevent unnecessary losses ➡️ The impact of interest rate hikes vs. SBA rule...
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The Dogefather Strikes at the SBA ft. Darren Davis, Javier Jorge, and Brooke Mirenda | Ep. 174
The Art of SBA Lending
This week on The Art of SBA Lending, we’re diving into the Twitter war of the century: Elon Musk vs. the SBA. It all started when Musk called the Small Business Administration the "Shady Business Administration" and claimed that only 8% of SBA loans get paid back. Naturally, we had to set the record straight. Ray Drew and an expert panel of Art of SBA Contributors discuss: ➡️ The impact of Musk’s comments and whether misinformation could disrupt the SBA ➡️ The reality of SBA loan repayment rates (spoiler: it’s not 8%) ➡️ What happens if the SBA 7(a) program is...
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BDO Power Panel: Live from the BDO Retreat ft. Glenn Giro, Alan Peterson & Jared W Johnson | Ep. 173
The Art of SBA Lending
What does it take to rise as a leader in the competitive and ever-changing SBA lending space? In this episode of The Art of SBA Lending, we’re joined by Glenn Giro, Alan Peterson, and Jared W. Johnson—three industry leaders who share their insights into navigating the dynamic world of SBA lending, overcoming challenges, and seizing new opportunities. SBA lending is full of growth potential, but it’s not without its challenges. Today, we dive into how these experts are leading the charge, adapting to market changes, and embracing innovation to stay ahead. Key topics include: •...
info_outlineWhat does it take to make your borrowers so happy that they can’t stop talking about their experience?
In this episode of The Art of SBA Lending, Ray Drew is joined by a panel of SBA lending pros to discuss how to elevate your customer service game and turn borrowers into raving fans.
SBA loans can be complex, and the journey to closing is rarely easy. But top producers know that exceptional service isn’t about avoiding obstacles—it’s about guiding your borrower through them with empathy, attention, and solutions.
Today, we’re sharing five proven methods that will not only enhance your borrower’s experience but also create lifelong advocates for your services.
Key topics include:
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Why empathy is a game-changer in borrower relationships
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The power of doing the unexpected to create a lasting impression
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Aligning your services with borrower needs to generate true loyalty
With expert insights from our panel of Art of SBA Contributors:
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Chris Hurn, SBA Lending Expert
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Javier Jorge, Director of Government Guaranteed Lending at Locality Bank
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Charles Green, SVP at Harvest Small Business Finance
Whether you’re an established BDO or just starting out, this episode offers invaluable advice for creating the kind of borrower experience that leads to repeat business and enthusiastic referrals.
This episode is sponsored by:
The Content Store
The Content Store is a video content agency specialized in podcast, YouTube, and short form video editing.
Elevate your brand with premium video content today. Go to http://www.thecontentstore.com to get in touch.
Rapid Business Plans
Rapid Business Plans is the go-to provider of business plans and feasibility studies for government guaranteed small business lenders.
For more information, or to set up a Get Acquainted call go to http://www.rapidbusinessplans.com/art-of-sba
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