TBB10: A Family Affair
The Best Boss
I was fortunate to have a business trip to Florida recently which afforded me the opportunity to interview my big brother, Guy, and my niece Chelsea. It was a quick day and a half with all of my nieces in Florida, including my Grand Niece (who you will hear in the background)! Guy Owen shares his insights on leadership vs. management. He has years’ of finance experience across multiple industries. His approach to work-life balance is stellar. Chelsea Owen has recently started her own business. We discuss the change in mindset from working in the non-profit space to owning your own business....
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TBB09: Millennial Wisdom
The Best Boss
I have the pleasure of talking with my great niece, Robyn Lambert and her friend Zach Carlson about their experience leading people. They are my first Millennials to interview for The Best Boss and there are certainly tips for everyone, especially new leaders. Networking with other stores and departments in your company can prove to be beneficial when in a bind. It’s critical to take a step back for a few minutes to watch the process in order to identify the root problem: it’s not always where you see think it is... When first becoming the leader, it’s important to realize what can and...
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TBB08: Multinational Management
The Best Boss
Are you managing people in another country or perhaps multiple countries? Christine Vera has more than 25 years expeience working in and around the Business Process Outsourcing industry. We talk about leading a multinational organization and how cultural differences affect the workplace. Chris offers great advice for balancing work and family as well as women supporting one another. The other stand-out tips include: Key to success is surrounding yourself with those that are smarter and more creative than you Use a common language = numbers Be an agent for your people and look for...
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TBB07: Work Hard, Play Hard, Family Hard
The Best Boss
This week I speak with James Call, mortgage loan consultant and producing sales manager. His wife, Lorraine Call assists with the interview! ( and I appreciate her help on this interview.) James has experience in sales as an individual contributor and as a leader of others in sales. Highlights include the following: As a leader, it’s important to understand the reason your team is “at work” and remind them when they get off track what they are working for. Establishing a process relieves stress and ensures consistent quality for the entire team. When at work, work hard; when recreating,...
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TBB06: Outwitting The Poltergeist
The Best Boss
This week, I speak with Susan Rogers, owner and President of . Susan reflects on her corporate career as well as her more recent adventures with her own consulting company. She has more than 30 years’ experience in Human Resources. Several of the tips she provides are: Meet each person where THEY are not where YOU want them to be. They may be a "hot house orchid" or a nothing-but-the-facts Tech God - understanding how to approach them is one of the keys to being The Best Boss. Your team members are on different paths and you need to listen and observe to understand as the leader of the...
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TBB05: Total Rewards Compensation
The Best Boss
In this podcast episode, I talk with Courtney Sherwin, CCP, CBP, MA, PHR. She has been helping organizations achieve goals, enhance effectiveness, and develop capability in the area of Total Rewards compensation for over 20 years. Her areas of expertise include designing and implementing programs that help attract, retain and engage high-performing employees including base pay, incentives, performance management, executive compensation, benefits, work-life balance and leadership development. Courtney has worked in a wide range of industries including hospitals and complex integrated healthcare...
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TBB04: Geek Management
The Best Boss
Joe Bardgett talks about evolving from a team of one (himself) to leading a small team critical to his company's IT Operations. His tips include "What can you do for me?" and "What can I do for you?" when working with management and employees respectively. We also discuss specific about managing IT workers and how you need to coach in different ways based on your individual team members needs. Also listen for his story about when you NEED to be looking over your shoulder in the workplace! Music for this episode by Jesse Spillane by abett
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TBB03: Never Forget
The Best Boss
Dan Lambert has been in the healthcare/medical industry for 20 years as a Registered Nurse. The past 6 years, he's been in leadership positions in hospitals and clinics, managing nurses and techs. Dan emphasizes to "never forget where you came from" and to stay true to who you are when managing - both up and down the chain of command. Music for this episode by Jesse Spillane by abett
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TBB02: Observe Then Respond
The Best Boss
Brad Richards has nearly 30 years experience in the corporate world across the world - as both employee and consultant. With experience in sales, marketing finance, and IT, he has extraordinary depth of experience. He really likes to "make things go!" too. In our interview, Brad highlights the need to be direct and respectful with all employees. He also offer a great tip to new managers (as well as reminding experienced leaders) "To observe the environment and behaviors before making decisions." Make sure you listen through to his crazy management story at the end! Music for this episode by...
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TBB01: You Don't Need To Know All The Answers
The Best Boss
Dawn Willging has extensive experience in the Customer Service industry. Her expertise around People, Process, and Technology solutions has been greatly appreciated in many industries, including Telecom, Finance, Healthcare, and Insurance. In this podcast interview, Dawn provides a number of valuable tips for first time managers, including: "You don't need to know all the answers; you need to be able to find the people who do." "Define success daily: Did I teach someone something new today? Did I learn somthing new today?" Dawn is also co-author, with Tom Calvert, of Mastering The Big 5, a...
info_outlineDawn Willging has extensive experience in the Customer Service industry. Her expertise around People, Process, and Technology solutions has been greatly appreciated in many industries, including Telecom, Finance, Healthcare, and Insurance. In this podcast interview, Dawn provides a number of valuable tips for first time managers, including:
- "You don't need to know all the answers; you need to be able to find the people who do."
- "Define success daily: Did I teach someone something new today? Did I learn somthing new today?"
Dawn is also co-author, with Tom Calvert, of Mastering The Big 5, a comprehensive training package for Operational Excellence for the contact center industry.
Music for this episode
Dance Rocket by Jesse Spillane
Brit Pop Guitar by abett