#217 Driving ISO Implementation – Meet the Consultant: Alison Henshaw

ISO consultancy isn’t a field many aspire to enter, mostly because many don’t know it exists until you’re tasked with either managing an existing ISO Management System or implementing a brand new one.

We’re continuing with our latest mini-series where we introduce members of our team, to explore how they fell into the world of ISO and discuss the common challenges they face while helping clients achieve ISO certification.  

In this episode we introduce Alison Henshaw, an Isologist® at Blackmores, to learn about her journey from aspiring pub-landlord to becoming an ISO Consultant, and what drives her to help clients on their ISO journey.  

You’ll learn

·      What is Ali’s role at Blackmores?

·      What does Ali enjoy outside of consultancy?

·      What path did Ali take to become an ISO Consultant?

·      What is the biggest challenge she’s faced when implementing ISO Standards?

·      What is Ali’s biggest achievement?

 

Resources

·      Isologyhub

 

In this episode, we talk about:

[02:05] Episode Summary – We introduce Alison Henshaw (Ali), an Isologist® here at Blackmores, to discuss her journey towards becoming an ISO consultant who specialises in ISO 20400 and ISO 26000.

[03:45] What is Ali’s role at Blackmores? Ali is an Isologist® with Blackmores, supporting companies with maintaining systems, undertaking internal audits, and supporting with implementing new systems to gain certification utilising our Isology methodology.

[04:00] What does Ali enjoy doing outside of consultancy?: Ali has a daughter aged 5, so a lot of her social life revolves around play dates and kids parties.

As a family, they are very outdoor orientated, enjoying long walks and camping. In the past Ali enjoyed swimming, often visiting family near the coast to make use of the more bracing bodies of water.

She also likes to craft, recently taking up knitting as her mum often knits for different charitable causes. So far, she’s mastering the art of the knitted rectangle, which lends itself nicely to scarves and blankets.

Lastly, Ali is also a fan of photography due to her father sharing a similar interest. Most of her subject matter revolves around family and the outdoors.

[06:45] What was Ali’s path towards becoming an ISO Consultant?: Ali states that none of her working roles so far have been purposeful, rather more serendipitous.

She started managing pubs at the age of 18, after which she did relief management where she would cover different manager absences in pubs near her home. The owner of the pub she was working with at the time was looking to sell, and for a time, her plan had to been to buy and run it. Unfortunately, as she was only 18, she needed to have some form of business qualification to allow her to progress with that.

This led to Ali starting a part-time business management degree, At the time one of her pub regulars was recruiting for the production departments on a shift basis. So she ended up packing wallpaper on a factory floor for 3 days a week while earning her degree.

Sadly, by the time she had earned her degree, the pub she wanted to buy had been knocked down and turned into a block of flats! Though, after working in a different industry for 2 years she came to reevaluate her desire to run pubs, and came to the conclusion that she rather preferred the manufacturing industry and it’s ability to create something.

Ali also enjoyed the people within the factory she had been working at, and opted to stay there with her mentor, the Technical Manager, who offered her a place in the technical floor. So began her new role as the quality assurance technician.

This progressed as Ali worked her way up through Assistant quality tech to quality tech, to assistant quality manager to quality manager. Her mentor at the time was phasing out to retire, so Ali was essentially his legacy plan.

When he did retire Ali became the Quality Technical R&D and Health and Safety Manager. While in that role Ali implemented ISO 9001, in addition to business research and development programmes for product and process development compliance. Which amounted to sitting on trade association technical committees, monitoring upcoming legislation and also contributing to British technical committees that helped write the legislation for the wall-coverings sector. She later went onto help them implement ISO 45001.

Ali then had her daughter, Angie, during lockdown. For as much as she loves the manufacturing sectors, the worktime for those roles isn’t very flexible. She knew that when looking back, she would rather have spent more time with her daughter than working, so she wanted to find something with a bit more flexibility to allow her to spend quality time with her family. It wasn’t an easy decision by any means, but she was drawn to consultancy due to the variety of work and clients and the increased flexibility it would allow.

She Started to work with Blackmores following lockdown, appreciating the family values that our business was built on. Here she shares the sentiment:

“I'm very rarely the smartest person in the room, and we learn so much from each other.” Going on to say that the varied background of Blackmores consultants offers insight into so many other industries, and she’s drawn on their experience of how to apply ISO Standards in the real world.

[14:15] What is Ali’s favourite aspect of being a Consultant? – Ali enjoys working with SME’s due to her background of working with a 4^th generation family owned business. They can often see the value in ISO Standards, and Ali works with them to ensure that do what they do best while working towards certification.

Many businesses simply gain ISO as a tick box for tenders or stakeholder requirements, which isn’t necessarily bad, it’s just how things work in the real world. But Ali figures that if they have to get it, get it right by ensuring it drives internal improvements. Often times clients are pleasantly surprised by all the benefits of effective ISO implementation.

Ali’s favourite clause in Standards is 6.2 Objectives as they drive proactive improvement in businesses. The key is to truly embed them in business processes and practices to ensure they are being achieved.

This is something that even mature management systems can get wrong. She’s seen cases where Objectives were one person’s responsibility, which can lead to them being a separate part of the management system. They need that lightbulb moment from leadership to realise the function of objectives to drive the whole business by taking a more proactive stance.

Many times, Ali’s heard of fantastic internal initiatives being run in a business without them being tied to any objective. By making them an objective, people can make a case for more time, resources and people to complete it, in addition to making the outcome a quantifiable and measurable metric for continual improvement.

[17:35] Practice what we preach – Ali has helped re-shape how we at Blackmores approach our sustainability objectives, turning them into something we can measure the impact of.

As Ali states: “The want for perfection stops progress”. It admirable to strive for perfection, but it isn’t realistic and it often hinders any meaningful progress. When it comes to things like sustainability, you should want to drive improvement now.

[18:55] What Standards does Ali specilaise in and why? Starting with:

·      ISO 20400 Sustainable Procurement: This is a guidance Standard thar businesses can align with to ensure their procurement practices are sustainable. This extends to the supply chain, expanding each businesses sphere of influence.  

·      ISO 26000 Social Responsibility: Another guidance Standard that acts a solid foundation for businesses looking at starting their ESG journey. It tackles the human element of sustainability, in addition to consideration for fair labour practices and community support.   

·      ISO 9001 Quality Management: The first Standard Ali implemented, and the core foundation that many businesses start with when diving into the world of ISO Standards.   

·      ISO 14001 Environmental Management: Ali is a fan of sustainability in general, enjoying it’s tangible impacts and the creativity in the many ways people can incorporate it into their business.

·      ISO 45001 Health and Safety Management: The second standard Ali implemented, it’s also one of the core 3 ISO’s that businesses tend to implement. It’s importance as a tool to prevent harm to humans cannot be understated.

·      ISO 50001 Energy Management and ISO 20121 Sustainable Events: Ali helps to audit these standards, once again these fall into her preference of sustainability as a focus.

It’s clear to see that Ali loves Sustainability and safety based Standards, and the reason is mostly due to ensuring there is a bright future for her daughter. Ultimately, she aims to help people and wants to work with Standards that can make a real difference.

[22:05] What is the biggest challenge Ali had faced during a project and how did he overcome it?: The confidence clients have in themselves. People are very knowledgeable about what they do and the processes involved, but because they aren’t familiar with ISO speak they feel very lost when implementing a standard.

Ali’s main role is translating that ISO speak, and assuring clients that they’re already covering key points such as risks, opportunities and what they’re doing to address them. For many businesses, it’s simply a case of dotting the I’s and crossing the t’s ahead of certification.

The challenge for Ali is to build that confidence in clients ahead of their Stage 1 and 2 Assessments. This is where internal audits come in handy, they act as dummy runs of the assessment. Ali can reaffirm what is meant by each clause and what it relates to in terms of the business activities or certain documentation.

She also reminds clients that they can question the assessor if they don’t understand how they’ve worded a questions. It’s up to the assessor to make themselves understood.  

Assessors also understand that your management system will be immature on it’s first certification, it’s simply a starting point on which you’ll build and continually improve.

[27:15] What is Ali’s proudest achievement?  

·      Changing careers: Ali saw herself retiring in her previous role and so it was a significant change to make the leap to consultancy. She still loves the manufacturing and wall-covering industry, and will always have a keen interest in it, but she can now see herself retiring in a consultancy role.

·      Having Angie: Her daughter is one of her proudest achievements, but it also scared everything out of her. It put her at her physical limit, and she’s quite happy to have an only child, ensuring that she gets to spend as much time with as possible while she’s growing up.

·      Doing a skydive: As part of a ‘Before your 30’ list with friends, Ali took part in a skydive. Which she admits was horrendous and not something she would do again, but she’s proud to have pushed past the fear as getting out of your comfort zone is often the key to growth.

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