Libsyn Directory

The 5 Failures of Final Mile with Jason Burns

Release Date: 05/29/2025

The Dark Funnel Demystified: Unlocking Hidden Sales with Jennie Malafarina

The Logistics of Logistics Podcast

In “The Dark Funnel Demystified: Unlocking Hidden Sales”, and , the CEO of Virago Marketing, discuss how businesses can drive measurable revenue growth by understanding and leveraging the invisible customer journey. About Jennie Malafarina is the CEO of Virago Marketing, a Cleveland-based agency helping transportation and logistics companies turn marketing into a revenue-driving engine. Since taking the lead at Virago in 2020, she has elevated the agency’s impact—guiding strategies that deliver measurable results aligned with client growth goals. With over a decade of experience in...

The Skill Gap Epidemic: How Untrained Workers Are Holding You Back with Cary Dittmann

The Logistics of Logistics Podcast

In “The Skill Gap Epidemic: How Untrained Workers Are Holding You Back”, and , the the Chief Operating Officer at FreightPath, discuss the critical challenges facing the global logistics industry and how targeted workforce development is essential for overcoming the widening skills gap. About Cary Dittman is the Chief Operating Officer at FreightPath, where he leads the company’s efforts to scale operations, forge strategic partnerships, and advance its mission to modernize supply chain education. With over 40 years of experience in logistics, technology, and enterprise growth, Cary...

Freight Downturn: What Winners Do to Gain Ground with Nick Klingensmith

The Logistics of Logistics Podcast

In “Freight Downturn: What Winners Do to Gain Ground”, and , the Founder of Stride Motivation, discuss how professionals can adopt an endurance athlete's mindset to overcome fear, rejection, and self-limiting beliefs in the face of a challenging freight market. About Nick Klingensmith After being thrown out of a Las Vegas hotel in a drunken haze, jeopardizing his career and relationships, had to make a change. A 4-time cancer survivor, type-1 diabetic, recovering alcoholic with herniated discs, nerve damage and sleep apnea, he defies it all when he finds Obstacle Course Racing. Refusing...

Warp is The LTL Network of the Future with Daniel Sokolovsky

The Logistics of Logistics Podcast

In “Warp is The LTL Network of the Future”, and , the Co-Founder and CEO of Warp, discuss how Warp's technology-powered freight network is modernizing LTL logistics across the U.S. by connecting shippers, cross-docks, and carriers through a single operating system to enable flexible, efficient, and highly visible freight movement. About Daniel Sokolovsky is the Co-Founder and CEO of Warp, a technology-powered freight network modernizing LTL logistics across the U.S. He grew up in the world of freight. His parents ran a courier business, so missed ETAs, late-night scrambles, and broken...

From Farm to Fork: A Broker's Guide to Food Safety and Cold Chain Logistics with Brian Hastings

The Logistics of Logistics Podcast

In “From Farm to Fork: A Broker's Guide to Food Safety and Cold Chain Logistics”, and , the CEO and Co-founder of Veritas Logistics, discuss the critical role of human-centric logistics and strong partnerships in ensuring the safe and efficient transportation of food. About Brian Hastings is the CEO and Co-founder of Veritas Logistics, a third-party logistics firm founded in 2020 that prioritizes people and operates with core values of truth, partnership, passion, positivity, and service to provide customized transportation solutions. With over 15 years in the freight brokerage...

CHAINge, AI and the Future of Freight with Bart A. De Muynck

The Logistics of Logistics Podcast

In “CHAINge, AI, and the Future of Freight”, and , an industry expert and thought leader with over 30 years of supply chain and logistics experience across the globe, discuss how artificial intelligence and emerging technologies are reshaping the logistics landscape and what the future holds for global freight. About Bart A. De Muynck stands as an accomplished industry expert and thought leader, boasting over three decades of global supply chain and logistics experience. His distinguished career includes significant roles at major international companies such as EY, GE Capital, Penske...

Safeguarding Your Shipments: Denim's Insights on Fraud, Payments, and Carrier Vetting with Chad Capooth

The Logistics of Logistics Podcast

In “Safeguarding Your Shipments: Denim's Insights on Fraud, Payments, and Carrier Vetting”, and , VP of Operations at Denim, discuss the evolving landscape of freight fraud, payment challenges, and how Denim provides comprehensive solutions to ensure financial and operational security for freight businesses. About Chad Capooth is the VP of Operations at Denim. He brings over 15 years of experience in strategic planning, business growth, and operations leadership. At Denim, he leads operational strategy, leveraging deep expertise in factoring, credit underwriting, and portfolio management...

Navigating the Numbers: Tariffs, AI, and the Future of Supply Chains with Corey DeSantis

The Logistics of Logistics Podcast

In “Navigating the Numbers: Tariffs, AI, and The Future of Supply Chains”, and , BDO’s Logistics and Transportation Subject Matter Expert, discuss the evolving landscape of global trade, the transformative power of artificial intelligence, and strategies for building resilient supply chains for tomorrow. About Corey DeSantis serves as BDO’s Logistics and Transportation Subject Matter Expert, supporting clients in manufacturing, automotive, telecommunications and food manufacturing. Corey improves the condition of BDO’s clients through making data-driven decisions to optimize...

The Threads of Trade: How Global Events are Reshaping Cotton Logistics with Michael Symonanis

The Logistics of Logistics Podcast

In “The Threads of Trade: How Global Events are Reshaping Cotton Logistics”, and , Director of Strategic Network at Louis Dreyfus Company, discuss how global events are reshaping cotton logistics, leveraging Michael’s dual perspective as a BCO and former ocean carrier, and the importance of collaboration and data transparency. About Michael Symonanis doesn’t just move containers - he moves conversations forward. With 30+ years in international container shipping, Michael brings a rare dual lens as both a BCO and former ocean carrier. Now in his 20th year at Louis Dreyfus Company, he...

REPOST: Beyond the Tracks: The Next Frontier of American Rail with Martin Lew

The Logistics of Logistics Podcast

and discuss beyond the tracks: the next frontier of American rail. Martin is CEO at , a tech-enabled rail logistics provider with a team of experienced rail professionals, an extensive network of partners, and a best-in-class technology platform that simplifies the movement of freight and creates a competitive advantage. About Martin Lew is the Founder and Chief Executive Officer of Commtrex, the largest tech-enabled logistics platform in North America (US, Canada, and Mexico) for shippers to directly connect with railroads, transloaders, storage facilities,...

More Episodes

In “The 5 Failures of Final Mile,” Joe Lynch and Jason Burns, Host of Last2First Podcast and Insurance Producer at CUI Agency, discuss the common mistakes that final mile companies make.

About Jason Burns

Jason Burns is a native of New Orleans and a passionate business leader in the final mile transportation industry. He is a 2006 graduate of Vanderbilt University where he was a SEC Academic Honor Roll student-athlete in football and selected as the recipient of the Head Coach’s Dedication Award. After beginning his professional career in the parking industry, Jason returned to his hometown to assume a leadership role in his family’s business enterprises, including Burns Management Group (BMG), Global Parking Systems (GPS), and QCS Logistics (formerly Quick Courier Services, Inc). As a second-generation owner and President of QCS, Mr. Burns led the company’s resurgence by developing new service offerings, implementing a new technology platform, and expanding operations into new markets. These initiatives resulted in record growth and QCS was selected to the Inc. 5000 list as one of America’s fastest growing companies for four consecutive years. QCS was also recognized as a Top 100 Icon of Industry by ICIC (Initiative for a Competitive Inner City) in 2014. In 2020, QCS was acquired by Dropoff Inc, a national same-day delivery company headquartered in Austin, Tx. with operations in over 25 states. In this new role, he served as Dropoff’s Director of Corporate Development, leading the company's M&A efforts. In 2022, Dropoff was ranked #2,607 on the annual Inc. 5000 list of the fastest-growing private companies in America. He recently transitioned into the commercial insurance industry joining CUI Agency, focusing on bringing transportation literacy to owners who are challenged with finding solutions to the increasing cost of insurance. In 2022, Jason was elected as the first African-American President of the Customized Logistics and Delivery Association (CLDA), the nation's leading association for the final mile delivery industry since 1987. He now serves as the Immediate Past President. When he's not on the clock, you can find Jason spending time with his pride and joy; 9-year-old twins Jason Jr. (JJ) and Jordyn (JoJo). He coaches JJ's travel baseball & JoJo’s flag football teams and is one of the loudest dads cheering from the sidelines. By the end of 2024, he launched the Last2First podcast. Through his engaging podcast, Last2First, he extends an open invitation to final-mile enthusiasts, entrepreneurs, and transportation professionals, encouraging a collaborative exploration of strategies, innovations, and stories of transformation. Jason's mission is clear: to share the wealth of knowledge he's accumulated, fostering a community where every member can thrive from last to first.

About Last2First Podcast

The Last2First (L2F) Podcast, hosted by Jason Burns, is a trusted resource for entrepreneurs, enthusiasts, and leaders in the first, middle, and last-mile delivery industry. Focused on actionable insights and expert interviews, the podcast empowers listeners with inspiring and insightful information to lead their businesses and succeed in this dynamically growing market. Join them as they dive into topics like optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. Whether they're a seasoned logistics professional or a business owner looking to improve their operations, Last 2 First offers valuable insights and actionable advice to help them lead their business to success.

Key Takeaways: The 5 Failures of Final Mile

In “The 5 Failures of Final Mile,” Joe Lynch and Jason Burns, Host of Last2First Podcast and Insurance Producer at CUI Agency, discuss the common mistakes that final mile companies make.
Understanding the True Cost of Final Mile: Many businesses underestimate the hidden costs associated with final mile delivery, leading to underpriced services and financial strain.
Navigating Driver Classification: Properly classifying drivers as employees or independent contractors is crucial to avoid legal issues and ensure compliance in the final mile industry.
Strategic Customer Selection: Not all customers are equally valuable. The episode highlights the importance of strategically choosing clients to ensure sustainable growth and profitability.
The Impact of Your Services: Recognize the significant impact final mile services have on the overall customer experience, and value your offerings accordingly.
Protecting Your Business with Proper Insurance: Adequate and appropriate insurance coverage is essential for mitigating risks and safeguarding your final mile business from unforeseen liabilities.
Actionable Insights for Success: Drawing from the expertise shared by Jason Burns, the episode provides practical advice for entrepreneurs and leaders in the delivery industry.