The Keys to Contact Center Success
The Next Level Podcast
Contact centers and call agents have never been more important to business success than they are today. But the transition to remote work, staff shortages, and rising customer expectations are challenging even top-performing customer service teams. Colin Taylor – contact center consultant and business owner – believes this difficult environment is actually a time of opportunity for delivering better experiences and reimagining the role of agents in a customer-first world. If your business wants to boost customer engagement and satisfaction through its contact center teams, this...
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There Are No Small Jobs in a Small Business
The Next Level Podcast
Helene Godin, entrepreneur and owner of By the Way Bakery, joins us in this week's episode of The Next Level Podcast hosted by Nextiva.
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How to Overcome Failure and Change
The Next Level Podcast
Barry Moltz, Small Business Expert, Speaker and Author, joins us on this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Barry talks about two pivotal topics for business owners - failure and change. As an entrepreneur himself, Barry has experienced both failure and change in spades, getting kicked out of one business and being laid off multiple times. Barry has learned a lot from these experiences, and joins the podcast to share some of his most important learnings.
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Scaling Technology to Meet the Moment
The Next Level Podcast
Daniel Pentecost, CIO of Anyion and renowned success crisis expert, joins us in this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Daniel talks about the challenges of being a success crisis expert – when brands experience hyper-growth and struggle to keep up with the workload.
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How to Grow Your Small Business
The Next Level Podcast
In this episode of The Next Level Podcast, best-selling author and customer experience expert Micah Solomon interviews SmallBizTrends Anita Campbell on her best practices for growing your small business. Listen as Anita breaks down her top tips for methodically growing your small business using simple techniques and tools.
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Introducing the Next Level Podcast
The Next Level Podcast
Description: Meet the Next Level Podcast, a brand-new show brought to you by Nextiva. In this series, we'll be interviewing leaders in business and entertainment to learn how the strategies, habits, and mindsets they adopted to achieve success.
info_outlineDaniel Pentecost, CIO of Anyion and renowned success crisis expert, joins us in this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Daniel talks about the challenges of being a success crisis expert – when brands experience hyper-growth and struggle to keep up with the workload. He mentions his role in setting up a contact center in 24 hours to help thousands of local Charlotte, NC businesses get the support they needed during COVID. Daniel talks about contact center technology trends he's noticed since the pandemic. Finally, Daniel gives some great advice to businesses that may be experiencing a success crisis right now and what they can do to mitigate it.