Faith-Based Leadership
Queen of the Trades
What if leadership wasn’t just about systems and results? What if it was about being a spiritually minded leader and managing with soul? In an industry as tough and gritty as the trades, that idea might seem out of place. But I’ve learned firsthand that being spiritually grounded can completely shift how you show up for your team, your business, and yourself. I didn’t always see our business as a calling, but over time, it became clear. The path was never perfectly mapped out if anything, it was full of unknowns. But there was a purpose behind it, something bigger than just making a...
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Replay: Bringing Passion Back To The Trades With Alexis Aranda
Queen of the Trades
Please enjoy this replay of my very first episode! I'm your host Alexis Aranda. Today, I'm sharing my story with all of you, listeners. I was born in a suburb outside of Chicago and had a fantastic childhood. My parents were supportive. We had a lot of love and a lot of great memories, but we didn't have a lot of money. At a very young age, I strongly desired to create wealth for my family. I knew this was what I was called to do. I also had a passion for working. From babysitting to working at a local grocery store, I was always earning money. My best friend's dad was a tradesman....
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Avoid Burn Out
Queen of the Trades
Spring’s hectic pace hits hard in the trades and lately I’ve felt the pressure myself. Long hours, tight deadlines, and family commitments can drain every bit of energy if we let them. In today’s episode I open up about the moment I realized I was saying yes to everything except rest, and how that wake up call pushed me to build habits that protect both mind and body. You’ll hear why real burnout statistics in our industry matter, especially for men who still feel they have to tough it out. I’ll walk you through five practices that keep me grounded, from carving out a true day...
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Extreme Ownership Part 2
Queen of the Trades
A few weeks ago I shared some thoughts on extreme ownership and the response was overwhelming. It’s clear that a lot of us are ready to stop pointing fingers and start stepping into real leadership. So today, I want to go even deeper. Specifically, we're talking about how to take ownership without getting defensive. If you've ever felt your ego kick in during a tough conversation or found yourself making excuses instead of taking the hit, this is for you. We’ll break down what it actually looks like to let go of ego, build self-awareness, listen with intention, and communicate with...
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6 Functions of a Professional Manager
Queen of the Trades
Do you ever feel like you're juggling a million things as a manager and still wondering if you’re doing it right? I get it because I’ve been there. In this episode, I’m sharing the six core functions every professional manager needs to master in order to lead with clarity, confidence, and purpose, especially in the fast-paced world of the trades. These aren’t just generic leadership tips. This is the real, practical framework that changed how I run teams, build people up, and keep our business on track. Whether you’re brand new to management or you’ve been in the game for a while...
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Emotional Intelligence
Queen of the Trades
It’s easy to underestimate just how powerful emotional intelligence can be, especially when you're managing a business, leading a team, or simply trying to keep it all together. But what if mastering your emotions was the key to transforming frustration into growth, and conflict into clarity? In this episode, we talk about what emotional intelligence really means and why it's one of the most underrated leadership tools in the trades. You’ll hear a real story of what happens when emotions start to take over, and how a moment of self-awareness changed the course of an entire...
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Extreme Ownership
Queen of the Trades
There’s a moment in business where everything feels like it’s falling apart—a job goes sideways, a customer’s upset, and your first instinct is to say, “This isn’t my fault.” Been there? Me too. But what if I told you that the most powerful thing you can do as a leader is to say, “This is on me—let’s fix it.” That mindset? It’s called extreme ownership, and it has completely changed the way I lead my team, run our business, and show up every day in the trades. In this episode, I’m breaking down what extreme ownership really means, how Jocko Willink, a former Navy SEAL...
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Navigating Conflict Keeping the Peace
Queen of the Trades
Properly navigating conflict builds trust, strengthens relationships, and turns challenges into opportunities for growth.Whether it’s with a customer, an employee, or even a competitor, conflict is bound to happen. And let’s be real, when you’re pushing for growth and making big moves, you’re going to ruffle some feathers. But here’s the thing, conflict doesn’t have to be a disaster. In fact, if you handle it right, it can actually help you build trust and strengthen relationships. In this episode, I’m sharing a real-life situation where I had to step in and de-escalate a tough...
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The Power of EOS: Breaking Through Business Plateaus
Queen of the Trades
When I first started implementing the Entrepreneurial Operating System, or EOS, in my business, I had no idea just how much it would change the way we operated. At the time, our leadership team was all over the place—juggling too many projects, struggling to finish what we started, and feeling like we were just maintaining instead of truly growing. Something had to change. That’s when I came across the book Traction by Gino Wickman, and it felt like it was written just for us. Today, I want to take you inside our EOS journey, share how we’ve used this system to create more clarity and...
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My Biggest Leadership Mistakes
Queen of the Trades
Leadership is not about avoiding mistakes; it is about learning from them and growing stronger. In this episode, I want to share with you the three biggest mistakes I've made as a leader in the trades. I'm sharing these with you because I want you, as fellow leaders in the trades, to learn from my mistakes and avoid these pitfalls. As leaders, growth comes from learning, evolving, and improving ourselves, our teams, and our companies. Remember, leadership is not about being perfect. I'll explain how I wrongly assumed that all trade operations functioned identically, undervalued the...
info_outlineI'm excited to meet with business coach Jose Charles. He has been a tremendous help in expanding Pure Plumbing and Air and Pure Plumbing DFW. Jose provides great insights into why disciplined management, accountability, and clear communication are critical to success in the trades and home services industries.
With a background in industrial engineering and years of global corporate experience, brings a unique viewpoint to management coaching, particularly through the Management Action Program (MAP). Together, we explore MAP's basic principles—focus, accountability, and teamwork—and why these qualities are critical for long-term company success.
Jose's combination of anecdotes and practical advice emphasizes the need of cultivating a corporate culture that values growth, humility, and significance. His views are encouraging and helpful for anyone looking to grow their business.
Pepe Charles’ diverse background spans over 40 years, including experience in international business management with such companies as Procter & Gamble, S.C. Johnson & Son, Inc, Best Foods, and Casino Data Systems.
Prior to joining MAP, his Senior operational assignments included Sales & Marketing, Brand Management, General Management and Regional Management. His extensive P&L responsibilities have included several turnarounds in Europe, Latin America and the United States.
As a MAP Senior Consultant, he prides himself in the long term relationships he has with his clients and the resulting improvements that these organizations have experienced. He consults with a wide range of organizations throughout the Southwest.
He has served on the Board of Directors for MAP and is currently playing the Team Leader role for Arizona, Nevada and Northern California.
He has an Industrial Engineering degree from Universidad Anahuac in Mexico City, and an MBA from the London Graduate School of Business in London, England.
Episode Highlights:
[01:50] Fun fact: Jose and I met years ago at the gym.
[03:04] It was time to find a business coach, and Jose became our new coach. When the student is ready, the teacher arrives.
[04:42] The mutually beneficial exchange of value.
[07:29] Jose has a variety of experiences and brings a wealth of knowledge to the table.
[10:01] We learn about high potential programs and how companies make big Investments with people they see potential in.
[11:51] We are always auditioning.
[12:49] We are in the customer service business and just happened to provide plumbing and air conditioning services as well.
[13:33] Jose explains the MAP program. The six fundamental functions of the professional manager, the MAP triangle, which is based on three fundamental principles, focus, accountability, and teamwork.
[14:13] The best executive coach is somebody that actually was a practitioner of the MAP system.
[19:44] How Jose helps leaders specifically in the trades grow their management team.
[20:22] It all goes back to the six fundamental functions of the professional manager, which are communicating, planning, organizing, staffing, controlling, and leading.
[24:55] The golden rule of accountability. Attack the problem, not the person.
[29:13] The importance of understanding your target audience.
[32:52] Critical goal setting and KPIs.
[33:29] Identifying five strategic priorities for the business that all have to be quantifiable. Having a layer of accountability all through the process.
[34:47] How people build a business.
[35:37] Jose talks about the three elements of the triangle. One of them is problem solving and team building.
[38:07] Why would an intrapreneur want to work at a company that is working with a MAP consultant?
[40:54] When a company owner has the humility to accept a coach, it shows the team how much they care.
Resources & Links Related to this Episode
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Jose Charles (702) 813-8989