United Way NSV: The Power of NonProfit Partnerships
The Valley Today
In the latest edition of 'The Valley Today,' host Janet Michael sat down with Andy Gail, CEO of United Way Northern Shenandoah Valley, and Holly Roberts, founder of Love To Nic, to discuss their impactful and collaborative efforts to support the homeless and needy communities in Northern Shenandoah Valley and beyond. Holly shared that Love To Nic was founded in memory of her late son, Nic, who struggled with schizophrenia and bipolar disorder before dying in a car accident a decade ago. The nonprofit primarily focuses on providing shoes but has since expanded to include winter jackets, boots,...
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Public Safety Thursday: The Role of Canines in Law Enforcement
The Valley Today
This month's episode of Public Safety Thursday with Captain Warren Gosnell from the featured an in-depth conversation about their K9 Unit. Captain Gosnell shared with host Janet Michael about the vital role these specialized officers and their canine partners play in public safety. He addresses the complex responsibilities and essential duties performed by the K9 unit. The discussion centered around the nuanced roles these canines play—from tracking and trailing to detecting illegal substances. Captain Gosnell elaborated on the types of dogs in the unit, mentioning Enzo the Dutch...
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Front Royal Chamber: A Spotlight on Hike Kidz Foundation
The Valley Today
In this episode of Valley Today, host Janet Michael brings a mix of community insights and local initiatives. Joining her on the show are Niki Foster from the and her guests Aaron and Harmony Hike from the Hike Kids Foundation. Harmony and Aaron share their inspiring journey with the Hike Kids Foundation, which aims to empower children by providing essential support like clothing and school supplies. Harmony elaborates on their mission, influenced by Aaron's personal experiences growing up in poverty. Their upcoming event, , is set to be a fun-filled fundraiser to benefit local children,...
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Cakes by Ashton: Turning Food Allergies into Inspiration
The Valley Today
In this episode of Tourism Tuesday - Shenandoah County edition - Valley Today host Janet Michael visits Cakes by Ashton in Strasburg, Virginia. Joined by co-host Kary Haun from , the duo sits down to talk with Ashton Simmers, the passionate owner and baker behind Cakes by Ashton. The bakery, known for its pink interior and cute decorations, offers a fully vegan and nut-free menu inspired by Ashton’s personal story and mission. From her beginnings as a home-based baker, Ashton shares how her son Landon’s severe food allergies motivated her to create allergy-friendly treats, leading her to...
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Smartypants Medicine: Breaking Down Barriers to Affordable/Accessible Healthcare
The Valley Today
In a recent episode of The Valley Today, host Janet Michael reconnected with Kelly Botta, a board-certified Physician Assistant and President of Smartypants Medicine. Since their last interaction in October 2022, Smartypants Medicine has undergone significant growth and transformation. The practice, known for its unique Direct Primary Care model, offers a more affordable, convenient, and patient-focused healthcare experience. Kelly shared that the cornerstone of Smartypants Medicine is the Direct Primary Care model, which allows patients to pay a simple monthly fee for healthcare. This model...
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Catching Up with Clementine's Vintage
The Valley Today
Nestled in the charming town of Strasburg is , a gem admired by both locals and visitors alike. Valley Today host, Janet Michael recently had the pleasure of sitting down with the store's owner, Sue Haynes, for an engaging conversation about the store's journey, unique offerings, and dedication to supporting small businesses. Clementine Vintage is Sue's ‘happy place,’ and she shared how the store serves as a dual purpose – a sanctuary and a hub for her creative and business endeavors. Janet couldn’t help but notice items like a little hat with orange flowers, showcasing the unique and...
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From Plants to Pollinators: GardenFest 2025
The Valley Today
is just around the corner, scheduled for the first Saturday in June at . In this episode of The Valley Today hosted by Janet Michael, the event was the topic of discussion with guests Kathy Doyle and Joanne Royaltey, both and key organizers of the event. Joanne, an , and Kathy Doyle, one of the event's program leads, have been working diligently to prepare for this year’s GardenFest. Their expertise will be on full display, offering invaluable gardening tips and advice to attendees. Kathy shared insights into the extensive planning process that begins immediately after each GardenFest. The...
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Top of Virginia Regional Chamber: The CLP effect
The Valley Today
In this episode, we take an in-depth look at the Community Leadership Program (CLP) organized by the . This program is a testament to the power of community engagement and leadership development. Hosted by Janet Michael, this segment of the Valley Today brings to light the experiences of the current CLP class, soon to be graduates, and the invaluable lessons they've learned along the way. Janet is joined by Sabra Veach, the Director of Programs and Services at the Chamber, and Kearie Sites, the operations manager at and a member of the current CLP class. The conversation kicks off with Janet...
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Behind the Scoop: Uncle Beehive’s Ice Cream
The Valley Today
In the heart of Winchester, Virginia, lies a hidden gem—. Established by Ben Rothermel and Katie Sartelle, this artisanal ice cream company brings joy and unique flavors to the local community. Recently, host of The Valley Today, Janet Michael and Justin Kerns from sat down with the duo to uncover their delightful journey. Janet opened the conversation by introducing Uncle Beehive's corporate headquarters as the place where the magic happens. Justin shared his initial encounter with Uncle Beehive, expressing curiosity and excitement at discovering the brand. His curiosity led him to delve...
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Friends of Old Town: Exploring Holistic Health at Panhandle Apothecary
The Valley Today
Our monthly conversation on The Valley Today with Brady Cloven, Executive Director for Friends of Old Town highlighted a visit to Panhandle Apothecary, where host, Janet Michael and Brady sat down for an insightful conversation with Sarah, the operations manager and co-owner of the store. Panhandle Apothecary, situated on the old town walking mall, is more than just a shop—it's a sanctuary of holistic health and wellness. As soon as you step through the door, you're greeted with a fragrant, comforting ambiance that feels like a warm hug. Sarah and her mother, Lorraine, established this haven...
info_outlineIn today's business landscape, customer service is pivotal for small businesses striving for success. In a recent conversation on the Valley Business Today, Janet Michael, the host, alongside Carl Knoblock, the Virginia District Director for the Small Business Administration (SBA), delved into the nuances of outstanding customer service and its impacts.
Janet opened the discussion by sharing a pertinent anecdote about the vital role customer service played during a challenging week for her. A local company failed to meet expectations, whereas Green's Septic Services went above and beyond, earning her loyalty. This story highlighted the stark differences in customer service quality and its direct effect on consumer perceptions and business success.
Carl underscored the lasting loyalty good customer service can engender, recounting his own experiences with veteran hospitals. He illustrated how exemplary service can outweigh other factors like price and convenience, embedding a sense of loyalty in customers.
Janet reflected on the generational shifts in customer service expectations. While previous generations valued customer interactions significantly, today's digital age has altered these dynamics. Social media and digital communication have complicated the customer service landscape, requiring businesses to adapt continually.
Throughout the conversation, both Janet and Carl shared practical examples demonstrating the essence of good customer service. Carl stressed consistency and reliability, while Janet highlighted the importance of going the extra mile, as exemplified by Green’s Septic Services cleaning up after their visit.
A significant portion of the discussion revolved around training staff for excellent customer service. Carl pointed out the disconnect between older and younger generations' understanding of customer service, with many younger employees lacking the ingrained practices of their older counterparts. He suggested that businesses might benefit from blending experienced hires with younger staff to bridge this gap.
Janet recommended directly engaging customers to understand their likes and preferences, which can provide valuable insights for improving service. This practice not only informs better business strategies but also strengthens customer relationships by making them feel valued.
The conversation concluded with a mutual understanding of the crucial role that customer service plays in a business's success. Both Janet and Carl emphasized that exceptional service creates loyal customers, potentially leading to word-of-mouth referrals and community support, thereby fostering a sustainable business environment.