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The Long Game Wins: Business Lessons from a Soft Serve Stand with Gemma Geldmacher

Coffee with Jon - Think Big. Get Unstuck. Grow Your Business

Release Date: 08/10/2026

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Playing the Long Game: Lessons from a HUD Specialist and a Soft Serve Stand

I sat down with Gemma Geldmacher, Managing Director of Mortgage Banking at Berkadia, to talk about her successful career and her blog — Playing the Long Game: Hard Lessons Through Soft Serve. It's the story of watching her parents immigrate from Australia in 1984 with three kids, buy a local community ice cream shop, and the lessons that came with it. The business lessons inside that shop can help all of us in business and life.

Here are a handful of the lessons Gemma and I talked about:
* Efficiency is an act of love.
* The universe may have plans you didn't expect.
* Consistency isn't a tactic. It's a legacy.
* The partner you choose changes everything.
* Showing up isn't optional.
* The rigid path is a trap.
* Someone saw it before you did.
* Legacy is built in the ordinary moments.
* Reflection is a competitive advantage.
* AI won't replace you. Accepting the output will.

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Gemma is a managing director at Berkadia where she has been a loan originator for 10 years. Prior to that she had over eight years experience underwriting and screening commercial real estate loans.

*E - explicit language may be used in this podcast.