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How To Lose Hours Of Life bc of Verizon's Bad Customer Service - Live Assistant Chat AI Bots or Humans? | ROI Podcast™ ep. 486 | Law Smith @LawSmithWorks & Eric Readinger

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Release Date: 05/30/2025

How To Lead People Who Make More Than You: Eric & Law Break Down ROI #516 show art How To Lead People Who Make More Than You: Eric & Law Break Down ROI #516

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

What happens when the people you manage make more money than you do? ROI Podcast® #516 puts Eric Readinger and Law Smith into one of the stranger management problems created by the new economics of college sports. John Calipari says some college basketball players now make more than assistant coaches. That sends Eric and Law into NCAA NIL compensation, college athlete pay, coaching economics, player leverage and the practical problem of leading talented people whose financial power may exceed that of the people technically managing them. It is a college sports problem that looks a lot like a...

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How To Sell Without Being Salesy: Cam Tolman Pitches ROI #515 show art How To Sell Without Being Salesy: Cam Tolman Pitches ROI #515

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Most people do not hate sales. They hate being sold at by somebody who has been waiting for them to inhale so the 47-slide deck can resume. In ROI Podcast® #515, Law Smith and Eric Readinger talk with Cam Tolman, founder of PitchDown™ and the Non-Sales Sales Coach, about what happens when you stop treating sales like a performance and start treating it like guided discovery. Cam’s argument is simple: stop talking about yourself. Ask better questions. Listen closely. Help the buyer recognize the real gap between where they think they are and where they actually are. If the problem is real,...

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How To Use Buy, Borrow, Die | Mark Quann Taxes ROI #514 show art How To Use Buy, Borrow, Die | Mark Quann Taxes ROI #514

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

You were probably told to save money, build good credit, contribute to retirement accounts, work for several decades and eventually retire somewhere with a Costco membership and surprisingly strong opinions about thermostat settings. Mark Quann thinks that entire playbook deserves cross-examination. In ROI Podcast® #513, Law Smith and Eric Readinger talk with Mark Quann, founder of The Perfect Portfolio and author of Be Smart Pay Zero Taxes, about the wealth strategy known as Buy, Borrow, Die. Mark explains the basic idea: buy appreciating assets, avoid unnecessarily selling those assets, and...

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How To Heal and Re-Program Yourself w/ Ruperi Shah ROI #513 - The Incremental show art How To Heal and Re-Program Yourself w/ Ruperi Shah ROI #513 - The Incremental

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Ruperi Shah of Sacred Becoming is a Certified Hypnotherapist and can be found on Instagram @ruperoo In this episode of The Incremental Podcast, Eric sits down with Ruperi Shah for a wide-ranging conversation about the mind, the body, and the beliefs that shape how we live. They explore Ruperi’s experiences with hypnotherapy, what it can reveal about our subconscious patterns, and the role spirituality can play in personal growth and self-understanding. The conversation also dives into vegetarianism, the choices and values behind it, and how our relationship with food can connect to a...

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How To Rank in AI Search: Eric Readinger & Law Smith Get Zesty on ROI #512 show art How To Rank in AI Search: Eric Readinger & Law Smith Get Zesty on ROI #512

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Your website can rank on Google and still be completely invisible to the increasingly judgmental robot deciding which companies deserve to exist in an AI-generated answer. In ROI Podcast® episode 512, Law Smith and Eric Readinger explain how businesses can improve their visibility in AI search, Google AI Overviews, ChatGPT, and other LLM-driven research tools. The practical answer is not “add AI to the strategy deck” and charge the client another $4,000. Law breaks down why businesses need answer-first content built around actual buyer questions. He explains how schema markup, structured...

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How To Scale a Business With EOS: Chris Hallberg Drills ROI #511 show art How To Scale a Business With EOS: Chris Hallberg Drills ROI #511

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Chris Hallberg, CEO and Founder of Business Sergeant and President and Founder of GoExpand, joins ROI Podcast® #511 to talk EOS, business operating systems, military leadership, veteran-powered recruiting, accountability, execution, and the small-business disease known as “we’re agile,” which is sometimes just Latin for “we made a new excuse every two weeks.” Chris is an Expert EOS Implementer who helps leadership teams stop winging the business like a drunk magician at a sales conference. He explains EOS in plain English: vision, people, data, issues, process, and traction. Or, as...

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How To Build Gear That Solves Pain | Josh Sprague Slings Orange Mud at ROI #509 show art How To Build Gear That Solves Pain | Josh Sprague Slings Orange Mud at ROI #509

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Running is already punishment with better shoes. In ROI Podcast® #509, Law Smith and Eric Readinger talk with Josh Sprague, owner/operator and founder of Orange Mud, the endurance gear company making hydration packs, running vests, biking packs, transition wraps, and outdoor gear for runners, cyclists, triathletes, mountain bikers, gravel riders, ultra runners, and other people who hear “24-hour race” and somehow do not immediately fake a hamstring injury. Josh built Orange Mud because the hydration packs he used were too tight, bounced around, caused chafing, and made running feel like a...

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How To Grow Profit By A Better Business OS  | Andy Clark Feeds ROI The Whole Pie | ROI Podcast® #508 show art How To Grow Profit By A Better Business OS | Andy Clark Feeds ROI The Whole Pie | ROI Podcast® #508

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Small business ownership is sold like freedom, then quietly turns into  a group project where you're somehow every group member AND the  substitute teacher. In ROI Podcast® episode 508, Law Smith and Eric Readinger sit down with  Andy Clark — creator of The Whole PIE System™ and author of Getting  The Whole PIE — to talk about how to build a business that's actually  profitable, actually impactful, and (radically) actually enjoyable.  Wild concept. Apparently the goal is not to create a company that  prints money while slowly turning your soul into...

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How To Raise Capital | Chris Van Dusen Embraces Discomfort With ROI #507 show art How To Raise Capital | Chris Van Dusen Embraces Discomfort With ROI #507

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Getting rich isn’t about working harder. It’s about playing a different game entirely. In this episode of ROI Podcast™, Chris Van Dusen, Senior Partner at Solyco Capital, breaks down how wealth is actually built behind the curtain… not the version you see on TikTok. We talk about: What private equity really does (without the jargon) Why most founders fail before they ever had a chance The difference between wealth preservation and wealth creation How high-net-worth investors think about risk and returns Why doing hard things on purpose is the only real edge Chris went from...

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How to Buy Back Your Time - George Rivera's Formula For Ditching Hustle Culture and Delegating Like a Pro | ROI Podcast™ ep. 506 show art How to Buy Back Your Time - George Rivera's Formula For Ditching Hustle Culture and Delegating Like a Pro | ROI Podcast™ ep. 506

ROI Podcast™ — the #1 Entrepreneurial Business meets Comedy podcast hosted by Law Smith + Eric Readinger

Think of this episode as your comedy‑infused blueprint for escaping the founder prison.”  Host Law Smith sits down with serial entrepreneur George Rivera, the man behind the Buy Back Time Formula, who built multiple seven‑, eight‑ and nine‑figure companies before realizing he’d accidentally locked himself in a golden cage. He recounts how his father’s dying words (“don’t miss Leo’s games”) forced him to tear down a $200M business that looked great on paper but left him exhausted and absent. Together they shred hustle culture, debate whether a...

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More Episodes
Ever feel like you're screaming into the void while talking to customer support? Welcome to the Verizon episode.
 
In ROI Podcast™ episode #486, Law Smith and Eric Readinger walk you through a 22-hour odyssey trying to solve one simple Verizon trade-in issue—and in doing so, shine a spotlight on the hellscape of AI-powered customer service, endless chat resets, and the real ROI cost of wasted time.
 
We dig into:
 
  • Whether AI bots are actually making support worse
  • How corporations weaponize the “illusion of choice”
  • The emotional and economic toll of bad service
  • Why project management means nothing without time awareness
  • Time as your most precious asset—and how companies steal it
  • Nostalgia, comedy, and a little financial truth bomb for dessert
 
If you've ever asked, “Am I talking to a real person or just yelling at a toaster?”—this episode is for you... Verizon customer service, AI chatbots, live chat nightmare, time management, ROI Podcast, business comedy, satirical business podcast, bad support stories, illusion of choice, telecom frustration, passive investing, Christopher Nolan, funny podcast about work, digital operations, customer service horror stories, Eric Readinger, Law Smith
 
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Hosts’ Eric Readinger & Law Smith 🔗s