Tow Business Podcast
In this episode, we reflect on our podcast's journey as we announce the conclusion of regular episodes after 145 shows in six and a half years. We emphasize the importance of quality content for towing professionals while discussing the evolving industry landscape influenced by AI and technology. Practical applications of AI to enhance operations and customer service are explored, reinforcing its role as a supportive tool. We express gratitude to our listeners and partners, encouraging continued engagement with our extensive archive and the towing community, as our commitment to fostering...
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In this episode of the Tow Business Podcast, we explore the current challenges and opportunities within the towing industry. We discuss the resilience required to handle issues such as employee turnover and staffing shortages as we gear up for winter. The conversation turns to regulatory changes, particularly the FMCSA's transition to digital medical cards, examining its implications and the concerns it raises within our workforce. We share cautionary tales about rescue operations in adverse weather, emphasizing preparedness and safety culture. Our marketing segment considers creative...
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In this episode, we speak with Brian Riker, a DOT compliance expert in the towing industry. He addresses common misconceptions about towing regulations and highlights the importance of operational compliance for liability management. Brian shares insights on establishing a compliant towing business, the significance of proper record-keeping, and the potential consequences of non-compliance. He offers practical strategies for enhancing safety and training while emphasizing that prioritizing compliance is crucial for protecting both the business and its drivers. Chapters Introduction and...
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In episode 142 of the Tow Business Podcast, we explore the dynamics between towing industry owners and employees. We discuss different owner communication styles and their effects on team morale, advocating for operational transparency and accountability. The conversation covers the role of AI in hiring, teamwork in field operations, and the importance of clarity in company policies to prevent miscommunication. We emphasize fostering a positive work environment through effective communication and responsibility, reinforcing professionalism across the board. Introduction to Tow...
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Chapters Introduction to the Tow Business Podcast Florida Tow Show Recap New Initiatives in Towing Owner's Groups Discussion Consulting Insights from Burt King The Role of Ego in Business Marketing Strategies for Towers Interest in Owner's Groups Personal Experiences and Accountability Contact Information and Closing Remarks Long Summary In this episode of the Tow Business Podcast, we delve deep into the intricacies of the towing industry, drawing insights from our recent experiences and interactions at the Florida Tow Show and...
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Chapters Introduction to Tow Business Podcast Spring Break and Florida Tow Show AI in the Towing Industry Compliance and Safety Insights Marketing and Business Growth Future Innovations in Towing Conclusion and Wrap-Up Brief Summary In this episode, we discuss key topics in the towing industry with my co-host Brad, including our experiences at the Florida Tow Show and insights from the ATRI Report on anti-predatory towing measures. We highlight the impact of economic uncertainties and tariffs on our operations, as well as the potential of AI to...
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In this episode, I team up with Brad to discuss the latest in the towing industry, sharing personal updates and the impact of recent weather events on our operations. We explore effective marketing strategies, highlighting the importance of targeted advertising and the need to address rising operational costs through rate adjustments. We share insights on competition and insurance challenges, emphasizing the necessity for operators to stay informed about regulatory issues. I wrap up with a light personal note and invite listener feedback, promoting safety and professionalism in the towing...
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In this episode of the Tow Business Podcast, Jeff shares his whirlwind experience dealing with four different tow truck companies during a recent trip, offering insights on customer service and efficiency in the industry. Brad discusses the challenges of replacing one of his trucks, weighing the options and costs involved. Jeff then wraps up with two wild stories about bogus damage claims on liftgates—shedding light on the importance of documentation and protecting your business from false accusations. Tune in for real-world lessons, industry talk, and a few laughs along the way!
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Traxero's CEO Chris Landis and SVP, Sales Jillian Grassetti come on to discuss their State of the Industry Report Brand and I discussed on a recent show. After that, we get into the Traxero / Autura merger and what it means for the towing industry.
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Welcome to the Tow Business Podcast, the towing industry’s longest-running show, where we dive deep into the latest news, insights, and innovations that can help you grow your tow business. Each episode is crafted to provide a wealth of information and promote professionalism in the industry and within your community. Our distinguished hosts, Jeff and Brad, bring together their diverse experiences and viewpoints to foster thoughtful discussions on the challenges and triumphs faced by today's towing professionals. In this podcast, our discussion often traverses various pressing topics,...
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Long Summary
A significant announcement from this episode is the formation of the American Towing Advocates Association, a collective aimed at enhancing the industry's image and addressing long-standing issues such as insurance treatments and operational challenges. I elaborate on my new role as vice chair, expressing the urgency and importance of having a unified voice to advocate for better practices and respect on our highways. This association is not just about voicing concerns; it's about being proactive in addressing the issues we face in our day-to-day operations.
We shift our focus to the concept of owner’s groups and the enormous potential they hold for individual businesses and the towing industry as a whole. I’m joined by Burt King, a respected figure in the towing consulting realm, who explains the value of joining peer groups for accountability and shared wisdom. Burt elaborates on his journey from operating a successful towing company to becoming a consultant who helps others achieve their business goals. We discuss the critical need for towing professionals to understand their finances, emphasizing how many operators inadvertently neglect this aspect, often leading to unsustainable practices.
Throughout our discussion, we highlight the importance of managing ego and fear in decision-making processes. We share personal stories that showcase how emotional responses to business challenges can cloud judgment and lead to long-term pitfalls. The conversation encourages listeners to embrace the benefits of collaboration, to lean on one another, and to move away from a mindset of competition towards one of community and shared growth.
Burt outlines the tangible benefits of being part of an owner's group, including insightful feedback from peers on company operations and financial health. He provides examples of how simple conversations lead to innovative solutions, demonstrating the diverse perspectives that can be drawn from operators across different regions. By sharing their unique challenges and successes, towing companies can learn from one another, avoiding costly mistakes and helping to raise the industry standard overall.
We conclude the episode by inviting listeners to consider joining owner groups and supporting the newly launched American Towing Advocates Association. I emphasize the critical nature of being involved, not just for personal growth, but for the collective elevation of the towing profession. This episode serves as a rallying call to the towing community, urging everyone to embrace collaboration, professionalism, and proactive change to foster a brighter future for our industry.