S06 E05: 'It Does Not Get Greener than this’ - building an amazing practice and a team who love to come to work
Release Date: 05/30/2023
S07 E12: The tough dentist with the Gentle Touch
Two Reds are Better than One
Today we’re thrilled to introduce you to Amber Aplin, owner of "The Gentle Touch" dental practice in Kelso, Scotland. Amber’s journey is anything but ordinary—born in Australia, raised in the UK, and spending 16 years in Army dentistry before carving out her niche as a practice owner. Her story is one of transformation, innovation, and an unwavering commitment to excellence. In this episode, Amber shares: Her Unique Career Path: From growing up in a military family to studying at Newcastle University and thriving in Army dentistry, Amber’s experiences have shaped her philosophy and...
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S07 E11: You can do it! with Anushika Brogan
Two Reds are Better than One
Anushika Brogan is the owner of Damira Dental Group. After graduating from Kings, Anushika was destined to be an entrepreneur. She quickly purchased her first dental practice in 2003, and Damira was born. Since then, she has expanded the group to 42 locations throughout the UK, including brand new practices specialising in facial aesthetics. She is also the only female CEO of a dental corporate in the UK. You might think that managing a thriving Dental group would keep her busy, especially since she operates without a COO or CFO. However, Anushika still finds time to do a full day of...
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S07 E10: From Chickens to Implants, with a business and a family along the way - a conversation with Katie Blake
Two Reds are Better than One
Dr. Katie Blake is co-founder with her husband Alex of Blake Dental, in the small market town of Witham, Essex, mid-way between Chelmsford and Colchester. Katie has a special interest in dental implants, not only delivering to their own patients but working in other practices, lecturing, training and mentoring. Alex is a former maths teacher, who has become the Business Manager. They have also created a strong senior management team within the practice, through internal development and promotion. In this entertaining conversation, Katie shares with us stories of her...
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S07 E09: Meet The Super Human Orthodontist from Dublin
Two Reds are Better than One
Imagine opening a Practice with no social media, prohibited from advertising, not allowed to have a website, plus you are timing this at the start of one of the worst recessions the country has ever known. These were the circumstances faced by Dr. Kieran Daly when he opened his squat Practice in North Dublin during 2007. Fast forward today, 17 years after opening the doors, his Practice employs over 50 people and has expanded to a multi disciplinary Practice, treating patients with Implants, Orthodontics, Perio, Endo, and Restorative dental treatments,...
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S07 E08: Keep Growing and Keep Learning - Part Two with Manrina Rhode
Two Reds are Better than One
Our second conversation with Dr. Marina Rhode, Founder of DRMR In our first conversation with Manrina we explored the influences from her early life that formed her philosophy and then travelled with her through 18-years as a London-based "career associate", working with some of the top names in the capital. We now explore the vision for and creation of her own clinic and brand - DRMR: How she used pen and paper to jot down ideas during her associate years and developed a vision of the practice that she wanted to own; The search for premises that would “fit the bill” and how she...
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S07 E07: An inside look at DenTTrack dental business management software
Two Reds are Better than One
In this episode, we interview Manish Chitnis to discuss his dental practice management software, DenTTrack, a task management software that provides clarity on who does what in a dental practice, including training for each task. Manish explains the importance of internal marketing and utilising the patient database to drive new patients amidst current market conditions. There are two main survivor groups in dentistry: high-end practices focused on excellent patient experiences, and high-volume, low-cost providers. DenTTrack Software Task Management: Provides checklists of tasks for each...
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S07 E06: 100% Pure Energy
Two Reds are Better than One
If you want to be inspired by the potential of a career in dentistry, no matter what your age or background, listen to the journey of one of the UK’s most interesting dental practice owners. As a child, Manrina Rhode wanted to become an actress, but an enlightened Headmistress saw the opportunity of combining art and science and encouraged her to study dentistry. The UK dental community (and her patients) can be glad that she did. Right at the start of her career, she secured a position with Dr. Surinder Hundle at Lund Osler, one of whose clinics was based in Harvey Nicholls, London...
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S07 E05: The Curious Dentist
Two Reds are Better than One
It’s a delight this month to listen to the founder of a Champions League dental practice in the beautiful Lake District - Neil Cooper has been a friend and a client of both of us for many years. Here, we delve into Neil’s childhood fascination with how things work and an early dedication to a career in dentistry, based on his experiences as a child patient. Following Neil to school, university, early days as a VT and associate, we then discover what happened when he caught the Ownership bug and used a unique approach to become co-purchaser of an antiquated practice on Kendal High Street....
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S07 E04: Top Tips for starting, growing and selling your dental business - and the role of bespoke CRM software in the modern dental practice
Two Reds are Better than One
An interview with Dengro CEO - Neil Stephen Listeners - if you think this month’s podcast is an advert for Dengro - think again. CEO Neil Stephen has a fascinating CV, including starting and selling a number of international tech businesses over the years, as well as running The London Olympic Beach Volleyball competition in 2012. He “gets” business and speaks with the authority of having worn all the t-shirts in business development over the years. In our conversation we discuss: Why a fascination for building teams led him into the tech sector; His...
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S07 E03: The Monthly Action Plan - How to get the best out of your team, so that they can achieve their full potential
Two Reds are Better than One
This week we interviewed David Taylor, an ex Dale Carnegie International Master Trainer & Leadership Trainer, who shares the benefits of developing a Monthly Action Plan. Many Dental Practices report that finding the right people, retaining them and the paying their true worth challenging, this concept can help in all three areas and can make the Dental Practice a much more productive and a happier environment On this podcast you will discover; What is an 'Action Monthly Plan' and the benefits it brings to the Dental Practice How to conduct an...
info_outlineOne of the biggest challenges Owners and Practice Managers face is creating a highly motivated team that performs at a top level all of the time.
A culture in which everyone loves coming to work to do their best, and in which they know they can reach their full potential.
A culture that very few practices manage to achieve.
Marina and Michael Chan have succeeded within their stunning Dental Practice, Iconic Dentistry & Medispa in Perth in Western Australia.
Not only is the interior of the Practice beautiful, including a self-playing piano in the reception area, creating a surreal atmosphere, that patients love to come to and often travel long distances to visit.
Ashley recently delivered an In House Two Day Ethical Sales & Communication Programme for their whole Practice and over lunch, one of their team members commented about the culture and said "It does not get any greener than here" and that is how this interview came about.
In this interview, Ashley and Chris grill both Marina and Michael, to understand what they do every day to create such a wonderful culture.
You will discover,
- Where the Chan's got their inspiration for the decor of their Practice
- How thinking about their team is a daily obsession
- What is the mo
ist important asset in their office - The importance of the 'Morning Huddle' and a precise description of what happens at 07:45 every morning
- The four days of training and retreats that take place every year for the whole team, what goes on and why
- The whole teams obsession with constantly improving and reaching their full potential
- How the Chans have created an environment where every voice is heard and new ideas are created
- How they recruit and what are the most important things they look for in new people
- The one attribute each team member must bring into work every day, absolutely no compromise here.
And much more.
This is one of the longest interviews the 'Two Reds"' have facilitated, ensure you have a pen and paper to write down the many ideas you will get from listening.