Margaritaville at Sea Casino- Players Club Loyalty Program and More!
Release Date: 06/10/2025
Old-School Hosting: The Lost Art of Player Development with Henry Pisano
The Casino Business Podcast
URComped CEO Craig Shacklett sits down with true industry original Henry Pisano, Player Development OG and owner of Pisano Destinations, for a conversation that spans the evolution of casino hosting from the old-school days to today’s data-driven world. From boiler rooms and handwritten player notes to the lost art of negotiation, relationship-building, and service beyond points, Henry shares legendary stories, hard-earned lessons, and timeless principles that defined player development at iconic properties like Bally’s Park Place, Golden Nugget, Seminole Hard Rock, and more. This...
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Leveling Up iGaming Loyalty: How Spin Pass Brings Video Game Innovation from Console to Casinos
The Casino Business Podcast
From console to casino. In this exclusive interview, URComped CEO Craig Shacklett sits down with Rebecca Martin, CEO and Founder of Spin Pass, to explore how video game-inspired technology is redefining loyalty in the iGaming world. Drawing from proven engagement mechanics found in the video game industry, Spin Pass introduces a modern, dynamic approach to player loyalty that goes far beyond traditional points and rewards-based programs. Rebecca discusses the vision behind Spin Pass, the gap it was built to solve in iGaming, and how bringing new ideas from the video gaming world into the...
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Behind the Show Floor: An Inside Look at the Global Gaming Expo
The Casino Business Podcast
In this exclusive interview, URComped CEO Craig Shacklett sits down with the Event Vice President of G2E, Korbi Carrison, to explore how the industry’s premier gaming conference has evolved over time. From a look back at what gaming conventions were like before G2E, to the early days that shaped the show’s foundation, the conversation traces G2E’s growth alongside the rapid transformation of the industry. Together, they dive into how success is measured year over year, the trends and buzzwords that have defined past and present shows, and the emerging topics shaping the future. The...
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Optimizing the Casino Floor: Tangam Systems Turning Data Into Revenue
The Casino Business Podcast
In this insightful interview, Craig Shacklett, CEO of URComped, sits down with Ari Mizrachi, Senior Vice President and Head of North America Business for Tangam Systems, to explore how data-driven intelligence is transforming the casino floor. Together, they dive into why Ari was drawn to Tangam’s mission, how the company is bridging the gap between operations and marketing, and the ways their technology brings science to an industry long driven by instinct. From optimizing table games to adapting layouts based on player behavior, this conversation uncovers how Tangam empowers operators to...
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Nigel Eccles on building FanDuel and BetHog, product led growth and the future of iGaming
The Casino Business Podcast
One of the most influential innovators in modern gaming—Nigel Eccles, co-founder of FanDuel and current CEO and co-founder of BetHog joins URComped CEO, Craig Shacklett, for a conversation about his product's growth and development. In this interview, Nigel takes us inside the origin story of FanDuel: how the idea first sparked, how early prediction-market experiments led to a dramatic pivot, and what the team learned as they navigated the early stages of building what would become a daily fantasy sports powerhouse. He reflects on the customer feedback that shifted FanDuel's model, how the...
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Adapting Casino Player Development Strategy: Cocktails at the Tangiers - Nick Ippolito Interview
The Casino Business Podcast
In this interview, URComped CEO Craig Shacklett sits down with Nick Ippolito, Player Development Mentor and “The Host Whisperer,” to unpack how casino player development really works across markets. Kicking off with Nick’s article “I’m Not Talking About Vegas!”, the conversation explains why blanket advice fails outside destination markets and how hosts must tailor strategy to property realities like comp percentages, visit frequency, tax environments, and leadership maturity. Topics: The inspiration behind “I’m Not Talking About Vegas” and the responsibility of industry...
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Casino Tax Rules: Tracking Wins, Losses & Deductions, & More!
The Casino Business Podcast
In this interview, Hawk Tax Solutions Tax Director and Enrolled Agent Ashley Davis joins URComped CEO Craig Shacklett to answer some of the most common gambling accounting and tax questions players face. She breaks down what qualifies as a professional gambler, how to properly track wins and losses, and which expenses can be deducted. The conversation also covers tricky areas like sweepstakes casinos, crypto play, state-to-state taxation, and how content creation can support professional claims. Topics Discussed: - Why sweepstakes casino losses don't offset winnings - How to keep an...
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Inside Tribal iGaming: Choctaw’s Digital Strategy
The Casino Business Podcast
In this interview, URComped CEO, Craig Shacklett, sits down with Robert Christensen, Director of Digital Gaming at Choctaw Casino, for an in-depth look at the evolving world of online gaming through the lens of tribal operations. From the launch of Choctaw’s Social Casino to the nuances of Class II versus Class III gaming, Christensen breaks down complex regulatory frameworks, the rise of sweepstakes and prediction markets, and Choctaw’s strategic approach to digital gaming within sovereign tribal lands. The conversation also explores how European markets have influenced...
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Edge Boost: The Debit Card Revolutionizing Access to Gaming Funds
The Casino Business Podcast
In this interview, URComped CEO Craig Shacklett speaks with Edge Boost Founder and CEO Seni Thomas about his innovative payment solution designed to streamline how gamers access funds while playing. They explore how the company’s unique approach provides a solution to payment bottlenecks, offering gamers a secure and efficient way to access funds. The discussion explores the benefits of Edge Boost’s innovative product, including its high debit card limit, and how it’s reshaping the way payments are handled in both land-based and online gaming. Sign up for Edge Boost today and get a...
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The True Customer Experience: Cocktails at the Tangiers- Nick Ippolito Interview
The Casino Business Podcast
After releasing the article, "The Elephant In The Room: Casino Security," Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," joins URComped CEO, Craig Shacklett in a deep discussion about customer service. The conversation covers Ippolito's experience at Soboba Casino, issues around casino security, the role of non-gaming employees in player development, the significance of understanding player experiences, and more. Read the article here: Topics Discussed: - Ippolito's time at Soboba Casino - Casino security issues - Non-gaming employees and player development - How...
info_outlineIn this special interview, URComped CEO Craig Shacklett sits down with Vince Lentini, VP of Casino for Margaritaville at Sea, to uncover everything casino players need to know about sailing with this tropical-themed cruise line. Vince dives into the exciting details of the new Players Club loyalty program, including the exclusive Tide Rollers benefit, how players can qualify for offers, and how to book future casino cruises. The conversation also touches on what makes Margaritaville at Sea unique, new ship renovations, casino perks, sports betting, and more. If you're a casino player looking to maximize your experience at sea, this interview is packed with valuable insights.
Learn more: https://urcomped.com/blog/details/5049013/margaritaville-at-sea-casino-players-club-loyalty-program-and-more
Topics Discussed:
Tell us about Margaritaville at Sea?
What are the new itineraries like on Margaritaville at Sea Paradise?
What is it like working for Margaritaville at Sea?
What makes Margaritaville at Sea unique from other cruise lines?
What are some of the new renovations onboard Margaritaville at Sea?
What is the casino like on Margaritaville at Sea?
Is there sports betting on Margaritaville at Sea?
Discuss the new Players Club Loyalty Program on Margaritaville at Sea?
What is the Tide Rollers benefit?
How to book future casino offers with Margaritaville at Sea?
What are the casino hours on Margaritaville at Sea?
What perks can casino players look forward to on Margaritaville at Sea?
Do points combine across ships for the Players Club on Margaritaville at Sea?
How do players know what they qualify for on Margaritaville at Sea?
Can you win in the casino on Margaritaville at Sea?
What does the casino look like and is it smoking or nonsmoking?