NHS: Your Health in Your Hands
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The true measure of technology is its ability to save lives. From the pandemic response to shaping a future of “healthcare at your fingertips”, Ayub Bhayat shares how the NHS is using data and AI to transform the UK's healthcare system.
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Good Things Foundation: AI For Inclusion
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Digital exclusion, despite common belief, affects all ages. Sital Mistry‑Lee of the Good Things Foundation explains how we can use AI to bridge the divide – instead of deepening it.
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Lloyd's of London: Culture & Constructive Conflict
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Inclusion is more than friendliness; it’s built on psychological safety and a culture of open, honest feedback. Mark Lomas, Head of Culture, Talent & Communities at Lloyd’s, shares how true inclusion empowers people to perform at their best and feel valued — even in times of conflict.
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Nationwide: The Secret Sauce for Perfect Payments
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Otto Benz, Customer Technology and Payments Director at Nationwide Building Society, shares how the organisation has modernised its payments infrastructure through dual‑cloud technology, strengthened resilience in the face of outages, met evolving regulatory demands, and adapted to society’s changing relationship with cash.
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Retail Rewired: From Trolleys to Tech
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Retail mogul Roger Burnley sits down with Bella Thornely to discuss steering digital transformation, tackling the challenges brought on by COVID-19, and exploring how a strong customer focus and AI are shaping the future of retail.
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VMO2: Customer Obsession Meets Innovation
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Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.
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AI Genies: From Health Cures to Cookbooks
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Can AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.
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Noli: Beauty Decoded
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Mark Farbrace interviews Maëlle Gasc, Co-Founder and Deputy CEO of Noli. They explore how Noli uses AI to tackle the challenge of overwhelming choice and conflicting advice, revolutionising the way consumers shop for beauty products.
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Sports & Business Performance: Fit to Lead
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Joe Garner, former CEO of Nationwide Building Society, HSBC UK and Openreach, joins Emma to share how sport, sleep, and self-awareness fuel leadership - offering practical tips for staying balanced, focused, and above all, human at the top.
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AI, Microsoft & Movement to Work: Levelled Up, Not Left Out
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How can we level the playing field for all jobseekers? Microsoft’s Charles Eales and CEO of Movement to Work, Sareena Bains, discuss the untapped potential of AI for young people not in employment, education or training (NEET).
info_outlineExplore AI's potential to humanise technology with Accenture’s Liz Barnsdale. Learn about how AI, when designed with empathy and human-centric goals, can enhance real-world interactions, particularly in the automotive and healthcare sectors. Liz emphasises the importance of intent in AI development, advocating for technology that supports rather than replaces human connections.