VMO2: Customer Obsession Meets Innovation
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Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.
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AI Genies: From Health Cures to Cookbooks
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Can AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.
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Noli: Beauty Decoded
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Mark Farbrace interviews Maëlle Gasc, Co-Founder and Deputy CEO of Noli. They explore how Noli uses AI to tackle the challenge of overwhelming choice and conflicting advice, revolutionising the way consumers shop for beauty products.
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Sports & Business Performance: Fit to Lead
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Joe Garner, former CEO of Nationwide Building Society, HSBC UK and Openreach, joins Emma to share how sport, sleep, and self-awareness fuel leadership - offering practical tips for staying balanced, focused, and above all, human at the top.
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AI, Microsoft & Movement to Work: Levelled Up, Not Left Out
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How can we level the playing field for all jobseekers? Microsoft’s Charles Eales and CEO of Movement to Work, Sareena Bains, discuss the untapped potential of AI for young people not in employment, education or training (NEET).
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Leeds Building Society: Banking on their Digital Core
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Making homeownership a reality for more people is Leeds Building Society’s founding mission. Joining host Emma Kendrew, Rob Howse explores how they are transforming the digital core of their banking system to deliver against that purpose.
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Vodafone: Plugged In and Personalised
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Vodafone is using AI and digital innovation to meet the evolving expectations of their customers. Join Alex Pott and Mark Farbrace who discuss accessibility, conversational commerce, bot-to-bot comms, gen AI, agentic AI and more.
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EDF: Electric Customer Service
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Go back to the future with host Emma Kendrew and EDF's Rich Hughes. Hear how technology enabled EDF's traditional approach to customer service, laying the foundations for their energy transition.
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Tech She Can: Moments That Matter
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Closing the gender gap starts with inspiration. Dr Claire Thorne, co-CEO of Tech She Can, joins Emma Kendrew to share how the charity is transforming the tech landscape – building aspirations in half a million children globally.
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Tech Vision: Does AI’s Limit Exist?
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Accenture's Simon Cooper joins our host Emma Kendrew to unpack Accenture's 2025 Technology Vision. Together, they explore how AI introduces a new dimension to the trust equation, while swiftly transforming our lives from brand interactions to robotic collaborations.
info_outlineCan AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.