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Leeds Building Society: Banking on their Digital Core

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Release Date: 05/19/2025

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Matt Prebble joins Bella Thornely to explore how AI can unlock growth in the UK. From productivity and reinvention to trust, skills and human ingenuity, he shares what it will take for businesses and the nation to realise AI’s full value.

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The true measure of technology is its ability to save lives. From the pandemic response to shaping a future of “healthcare at your fingertips”, Ayub Bhayat shares how the NHS is using data and AI to transform the UK's healthcare system.

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Otto Benz, Customer Technology and Payments Director at Nationwide Building Society, shares how the organisation has modernised its payments infrastructure through dual‑cloud technology, strengthened resilience in the face of outages, met evolving regulatory demands, and adapted to society’s changing relationship with cash.

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Retail mogul Roger Burnley sits down with Bella Thornely to discuss steering digital transformation, tackling the challenges brought on by COVID-19, and exploring how a strong customer focus and AI are shaping the future of retail.

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Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer. 

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Making homeownership a reality for more people is Leeds Building Society’s founding mission. Joining host Emma Kendrew, Rob Howse explores how they are transforming the digital core of their banking system to deliver against that purpose.