Within the Trenches Ep 546
Within the Trenches
Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur. Sponsored by INdigital - | | | Episode topics – Lauren's path into public safety and overcoming initial setbacks. The intense training process and demands of a 911 dispatcher. Emotional and impactful experiences of life-saving calls. The importance of sharing stories and celebrating wins in a demanding job. As always, if you have any comments or questions or would like to be a guest on the show, please email me at .
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Within the Trenches Ep 545
Within the Trenches
Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts. Sponsored by INdigital - | | | Episode topics – Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires. Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him. Hear about the transformative power of networking events and training programs in Texas that...
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Within the Trenches Ep 544
Within the Trenches
Ep 544 features Stephanie, a 911 Professional out of Georgia. Sponsored by INdigital - | | | Episode topics – Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher. Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call. Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment. Hear about the unique "dispatch ear" and how...
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Within the Trenches Ep 543
Within the Trenches
Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line." Sponsored by INdigital - | | | Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea’s website for more information on her book, “Lives on the Line.” Lives on the Line | Episode topics – Lea's 911 story Discover how Lea's leap into dispatching led to a transformative...
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Within the Trenches Ep 542
Within the Trenches
Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911. Sponsored by INdigital - | | | Episode topics – Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job The Power of Self-Care: Personal Story and Professional Insight The Importance of...
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Within the Trenches Ep 541
Within the Trenches
Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911. Sponsored by INdigital - | | | Episode topics – Technology Boosts Safety: Tracking Callers for Better Help The Importance of Compassion in Customer Service: How Being Human Can Lead to Success The Importance of...
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Within the Trenches Ep 540
Within the Trenches
Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. Sponsored by INdigital - | | | Episode topics – Kristen's 911 story HR with Lorenda Lynda’s 911 story and more As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at .
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Within the Trenches Ep 539
Within the Trenches
Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher. Sponsored by INdigital - | | | Episode topics – Kris's 911 story The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them. Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences. Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job. Kris and Ricardo's perspectives on the importance of supportive training and the...
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Within the Trenches Ep 538
Within the Trenches
Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois. Sponsored by INdigital - | | | Episode topics – Katie's 911 story How a background in special education equipped her to handle intense emergency calls involving children with autism Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations Explore the misconceptions about the...
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Within the Trenches Ep 537
Within the Trenches
Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado. Sponsored by INdigital - | | | Episode topics – Brad's 911 story How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship The...
info_outlineEp 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
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Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires.
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Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him.
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Hear about the transformative power of networking events and training programs in Texas that helped Jeff overcome personal fears and embrace professional speaking.
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Understand the importance of mental health support in dispatch roles, as discussed by Jeff and Ricardo, highlighting sessions that aid in processing traumatic experiences.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].