Within the Trenches Ep 642
Within the Trenches
Episode 642 features Alora, director at Unacoi 911 out Tennessee. Sponsored by RapidSOS - | | | Episode topics – How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher The reality of short dispatcher training and surviving the critical early days on the job Experiences handling traumatic and life-changing emergency calls Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community The story of Stella, the dispatch center’s emotional support dog, and the positive effect on team morale If you have...
info_outline
Within the Trenches Ep 641
Within the Trenches
Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional Sponsored by RapidSOS - | | | Episode topics – Gina’s journey from a law enforcement family to a career in dispatch and RapidSOS Training challenges and early calls that shaped her perspective Emotional toll and mental health strategies for dispatchers Memorable stories—both comical and intense—that highlight the dispatch experience The shift to RapidSOS, technology’s role in saving lives, and advice for new dispatchers If you have any comments or questions or would like to be a guest...
info_outline
Within the Trenches Ep 640
Within the Trenches
Ep 640 features Shannon, a 911 professional out of Virginia. Sponsored by RapidSOS - | | | Episode topics – Dispatchers’ experiences handling severe winter weather and long shifts Shannon’s unique journey into dispatch and her approach to training new recruits Emotional challenges and the importance of closure after difficult emergency calls The viral “trash panda” (raccoon) liquor store incident and how it unfolded from the dispatch perspective Advice for staying compassionate and positive in a high-stress 911 environment If you have any comments or questions or...
info_outline
Within the Trenches Ep 639
Within the Trenches
Ep 639 features Hannah, a 911 professional out of Florida. Sponsored by INdigital - | | | RapidSOS - | | | Hannah's unconventional entry into public safety and her first intense sit-along experience The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident The mental health impact of dispatch work and ways to seek support and closure Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a...
info_outline
Within the Trenches Ep 638
Within the Trenches
Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, “How 911 Dispatchers Actually Work.” Sponsored by RapidSOS - | | | Preview of Ricardo’s appearance on Business Insider’s Insider channel Real-life 911 calls and memorable dispatcher moments The challenges of multitasking and triaging calls under pressure The emotional impact and lasting memories from the job Advocacy for 911 professionals and why their stories matter If you have any comments or questions or would like to be a guest on...
info_outline
Within the Trenches Ep 637
Within the Trenches
Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan. Sponsored by RapidSOS - | | | Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor. Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center. The importance of teamwork, communication, and positive culture within dispatch centers. Emotional highlights from real emergency calls and how dispatchers support each other through critical moments. Powerful story of...
info_outline
Within the Trenches Ep 636
Within the Trenches
Ep 636 features Carolyn, a 911 professional out of Texas. Sponsored by INdigital - | | | RapidSOS - | | | Carolyn’s unexpected start in public safety and her early experiences in dispatch. The significance and emotional impact of receiving the Guiding Light Award. Memorable calls and moments that shaped Carolyn’s career and perspective. Major shifts in technology over the last three decades, including AI and real-time crime centers. Advice for new dispatchers and the importance of mental health and giving grace in the profession. If you have any comments or questions or...
info_outline
Within the Trenches Ep 635
Within the Trenches
Join me for a special New Year’s Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past. Sponsored by INdigital - | | | RapidSOS - | | | Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach Ricardo’s holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA Behind-the-scenes tales of working New Year’s Eve shifts as a dispatcher, including humorous and challenging calls Personal experiences taking emergency calls...
info_outline
Within the Trenches Ep 634
Within the Trenches
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Sponsored by INdigital - | | | RapidSOS - | | | An unforgettable family break-in during the holidays and how it shaped Ricardo’s outlook on safety The emotional impact of reuniting with past events through old dispatch records Funny and touching family moments, including a classic gift reveal mishap ...
info_outline
Within the Trenches Ep 633
Within the Trenches
Ep 633 features Meagan, a 911 professional out of Kansas. Sponsored by INdigital - | | | RapidSOS - | | | How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch. The challenges and learning curves facing new dispatchers, including handling overwhelming noise and high-stress situations. First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations. The importance of mental health, peer support, and coping mechanisms in dispatch, including emotional support animals. The impact...
info_outlineEp 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires.
-
Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him.
-
Hear about the transformative power of networking events and training programs in Texas that helped Jeff overcome personal fears and embrace professional speaking.
-
Understand the importance of mental health support in dispatch roles, as discussed by Jeff and Ricardo, highlighting sessions that aid in processing traumatic experiences.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.