Within the Trenches Ep 605
Within the Trenches
Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - | | | Episode topics – What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking Emotional impact and coping with difficult calls, especially those involving children The importance of peer support and teamwork within dispatch centers Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training...
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Within the Trenches Ep 604
Within the Trenches
Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - | | | Episode topics – Emily's journey from a business management job during COVID to becoming a 911 dispatcher The challenges and surprises of training and taking her first emergency calls High-intensity moments, including chases and memorable calls that stick with her The emotional toll—and fulfillment—of working in emergency communications Advice Emily would give to her past self and why she can’t imagine doing anything else If you have any...
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Within the Trenches Ep 603
Within the Trenches
Ep 603 features Sheriff Griffin out of Henderson County in North Carolina. Sponsored by INdigital - | | | Episode topics – Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff The excitement, challenge, and camaraderie that fuels a career in public safety Memorable and impactful calls that shaped his career The vital role dispatchers play on the front lines of emergency response Sheriff Griffin’s straightforward advice to those starting out in public safety If you have any comments or questions or would like to be a guest on the show, please email...
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Within the Trenches Ep 602
Within the Trenches
Ep 602 features Hunter, a 911 Professional out of South Carolina. Sponsored by INdigital - | | | Episode topics – Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health Insights into training, working with small teams, and adapting to the high demands of dispatch centers The importance of...
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Within the Trenches Ep 601
Within the Trenches
Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia. Sponsored by INdigital - | | | Episode topics – How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic What it's really like to walk into a dispatch center for the first time and train as a new hire The critical role of de-escalation and giving lifesaving instructions over the phone Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls Why Rain became a CTO and her approach to training the...
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Within the Trenches Ep 600
Within the Trenches
Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects. Episode topics – The origins of Within the Trenches and Ricardo’s dispatch career Memorable stories and calls that shaped the podcast Behind-the-scenes of launching the podcast and early challenges with audio and content The evolution of the show, including the #IAM911 movement and Imagine Listening What’s next for the podcast and how the community can get involved If you have any...
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Within the Trenches Ep 599
Within the Trenches
Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina. Sponsored by INdigital - | | | Episode topics – Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher Handling overwhelming call volumes and life-or-death situations during Hurricane Helene The emotional impact of difficult calls and the importance of peer support and self-care Adapting to chaos, including technology breakdowns and working without contact from family Moments of hope: community support, the power of kind words, and the road to...
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Within the Trenches Ep 598
Within the Trenches
Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC . Sponsored by INdigital - | | | Episode topics – Stephanie's 18 years of experience in public safety. The unprecedented challenges of Hurricane Helene in Henderson County. The difficulties faced by 911 dispatchers, including increased call volume and lack of resources. The emotional toll on public safety workers as they tried to help their community. Positive outcomes and improved camaraderie among the team post-crisis. If you have any comments or questions or would like to be a guest...
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Within the Trenches Ep 597
Within the Trenches
Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications. Sponsored by INdigital - | | | Episode topics – Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16. The transition from EMS to corrections and eventually into dispatch. Importance of good training and support system for new hires in dispatch. Discussions on how public safety professions can affect personal relationships and parenting. The significance of talking about mental health and wellness in this profession. If...
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Within the Trenches Ep 596
Within the Trenches
Ep 596 features Chase, a 911 professional out of Ohio. Sponsored by INdigital - | | | Episode topics – Introduction to Chase's unexpected entry into the public safety field. Challenges of being a 19-year-old working alone in a jail. Chase's transition from aspiring police officer to passionate dispatcher. The significance of having a strong support system in 911 dispatch. Reflections on how the profession impacts personal growth and emotional resilience. If you have any comments or questions or would like to be a guest on the show, please email me at .
info_outlineEp 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
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What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time
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The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking
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Emotional impact and coping with difficult calls, especially those involving children
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The importance of peer support and teamwork within dispatch centers
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Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].