Ep. 364: “Create a Culture” – Embracing Continuous Workplace Innovation at WORKTECH New York with Philip Ross of UnGroup
Release Date: 08/12/2025
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Richard Peterson, CFM, FMP, SFP is Director of IFM at ABM Industries Supporting Waymo where he is responsible for overseeing facility management operations and is passionate about driving operational excellence, safety, and innovation. He also serves as Vice President of the IFMA Silicon Valley Chapter and Secretary for IFMA’s Corporate Facilities Council with a mission is to assist FMs in navigating their career journey using leadership skills training, peer mentoring, and specialized education. Mike Petrusky asks Richard about his experiences in the profession and why he believes that...
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Philip Ross is Founder and CEO of UnGroup where he is an author, advisor, speaker, futurist and commentator on the new world of work. Mike Petrusky asks Philip about the upcoming WORKTECH New York conference and why embracing technology and continuous innovation is essential for workplace leaders who want to stay ahead in our rapidly evolving industry. AI is becoming a conversational technology that will significantly impact workplace dynamics, while data is being gathered so workplace experiences can be measured and optimized to remove friction and create memorable moments. Philip says that...
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Barry Conchie is an executive leadership advisor and co-author of the book "The Five Talents That Really Matter: How Great Leaders Drive Extraordinary Performance" which demystifies the aura and complexity surrounding high performing leaders through original research and interviews with high-performing global leaders. Mike Petrusky asks Barry about how his book can help facility management and workplace leaders identify specific talents that are most predictive of superior leadership performance, providing a scientific basis for leadership development. They explore how many selection systems...
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Kyle de Bruin is Managing Director at Leesman where he is passionate about measuring and analyzing the experiences of employees in their places of work. Mike Petrusky asks Kyle about how high-performance offices deliver a great employee experience and they review lessons learned from the past five years of workplace change. The lack of variety in office design is a significant challenge, as employees are staying at their desks due to the increased use of video calls and the need for private conversations. Kyle believes that the facility management and corporate real estate industry is...
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Michael Amos is Managing Director at Waste to Wonder Worldwide where he is passionate about managing office clearances that empower disadvantaged communities. Mike Petrusky asks Michael about his recent learning lab presentations during IFMA’s Facility Fusion where he shared that organizations should consider social enterprises when making procurement decisions to maximize social impact. The ethical reuse of office equipment can have a profound generational impact on disadvantaged communities and sustainability in the workplace is a core competency for facility management professionals, so...
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Lily Pritchett is Regional Sales Manager at Humanscale and Past President of the IFMA Houston Chapter where she is passionate about consulting with organizations to create experiences that spur creativity and drive innovation with purposeful space design. Mike Petrusky asks Lily about their time together at IFMA’s Facility Fusion conference in Austin where industry partners and FM professionals connected to focus on leadership and caring for the built environment. There is a significant shift in corporate real estate towards flexible spaces, reflecting changes in how people use offices, so...
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Daniel Castner, AIA, LEED AP is Principal and Director of the Life Science practice at Mancini Duffy where he is passionate about workplace strategy with a focus on research labs, medical space, and anything requiring a helpful orchestrator of AEC coordination. Mike Petrusky asks Dan about his experiences helping the IFMA community, the importance of client relationships and the use of technology in workplace strategy. They explore design trends and emphasize the core elements of flexibility and being intentional when delivering spaces that meet the needs of the workforce. Dan believes that...
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Sabrina Pagani is Principal and Interiors Practice Leader at AECOM where she is passionate about helping clients create impactful environments in which to live, learn, work, and play. Mike Petrusky asks Sabrina about the importance of trust and giving people freedom and clear objectives when creating thriving environments. They explore how facility management leaders must cut through the noise and focus on the essential aspects of human behavior and needs when designing spaces. Sabrina believes that the physical environment is crucial for human connection, but it must be integrated with...
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Porschia Parker-Griffin, MS, PCC is Founder and CEO at Fly High Coaching where she is an organizational consultant, career services and strategy leader, and Host of the “Career 101 Podcast”. Mike Petrusky asks Porschia about how the physical workspace impacts company culture and employee engagement, while leading to collaboration, innovation and better business outcomes. They explore the marketplace today where organizational change, including reorganizations, mergers and acquisitions are all significant challenges for companies. Employee engagement is at its lowest point globally since...
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Jess Baker is a Chartered Psychologist, Associate Fellow of the British Psychological Society and Author of the book, “The Super-Helper Syndrome: A Survival Guide for Compassionate People” which is for anyone who wants to understand how helping works and to be better at it. Mike Petrusky asks Jess why she believes that empathy in the workplace is often misunderstood, and she shares the difference between cognitive empathy and emotional empathy. She explains that compassionate leadership involves both empathy and taking action to relieve the suffering of others, which leads to better team...
info_outlinePhilip Ross is Founder and CEO of UnGroup where he is an author, advisor, speaker, futurist and commentator on the new world of work. Mike Petrusky asks Philip about the upcoming WORKTECH New York conference and why embracing technology and continuous innovation is essential for workplace leaders who want to stay ahead in our rapidly evolving industry. AI is becoming a conversational technology that will significantly impact workplace dynamics, while data is being gathered so workplace experiences can be measured and optimized to remove friction and create memorable moments. Philip says that the post-COVID workplace is seeing a trend towards "espresso offices" where spaces are more compact and utilized more intensely and he believes that the intersection of music, art, and workplace design offers a rich analogy for diverse and innovative approaches to work. Philip and Mike remember their time together in Melbourne, Australia as they offer you the inspiration and advice you’ll need to be a Workplace Innovator!
Connect with Philip on LinkedIn: https://www.linkedin.com/in/cordless/
Learn more about WORKTECH New York: https://www.worktechevents.com/events/worktech25-new-york/
Explore the Ungroup website: https://ungroup.co.uk/
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/