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Episode 27 | Clarity First: Leading with Lean Thinking in MSPs (Karen Martin X. Wim Kerkhoff)
07/31/2025
Episode 27 | Clarity First: Leading with Lean Thinking in MSPs (Karen Martin X. Wim Kerkhoff)
Agile isn’t just about speed, but it’s about clarity. Karen Martin, the bestselling author of Clarity First and a global expert in lean management, joins Wim to unpack how MSPs can cut through the fog and make work visible, manageable, and meaningful. With decades of experience transforming Fortune 500s and government agencies, Karen shares why most MSP teams operate in ambiguity and how leaders can fix it. In this episode, you will learn how to align on purpose, define priorities, and create a shared understanding of “done.” Explore the five P’s of clarity, reduce organizational drag, and discover why approvals, rework, and multitasking are silent killers of flow. Packed with real-world strategies, this episode is a must-listen for MSP leaders who want to lead with clarity and build resilient, high-performance teams. What Should I Do Next? Ready to find the hidden waste in your workflow? Take our PMA Quiz to identify your biggest clarity gaps: Want help visualizing work across your team? Use our free Capacity Planner to reduce overload and improve flow: Curious how TopLeft helps MSPs create clarity and flow? Book a Demo today:
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